MAINTENANCE Please report any maintenance needs for the premises to the Agent and the Agent will respond as quickly as possible. Refunds will not be made for maintenance issues including, but not limited to, heating and air conditioning, appliances, televisions, internet / WIFI and stereos.

LINENS/TOWELS/SUPPLIES The owners of the premises furnish linens and towels to Tenant. Any lost or damaged linens will be deducted from Tenant's deposit. An initial supply of paper products is provided. Extra items needed are the responsibility of the Tenant. Limited cleaning supplies may be provided. We recommend that you bring any special items that you may need

PARKING There is room for 2 vehicles max. 

OTHER THINGS TO NOTE: *Only the stated number of guests are allowed. Any additional guests must be approved by host.

*No parties, and please, no disruptive guests. 

*No smoking, vaping, illegal activity, or firearms in the home.

*Must abide by all HOA rules and regulations.

*Whomever pays for and makes booking must be present on property. Credit card must be in name of guest. (Cannot book for someone else.)

*Violation of any of these house rules will result in forfeit of deposit, and a minimum $500 penalty per incident.

*We highly recommend purchasing travel insurance, especially during these unprecedented times. We are not able to refund based on covid or medical related issues, weather, state travel regulations, power outages, wifi outages, natural occurrences (such as rain, bugs, snow, storms, etc.) personal reasons, etc.

*Surveillance cameras are located throughout the community.

*Payment of money and taking possession of the property for specified term after review of our rules / policies, is evidence of your acknowledgement and acceptance of agreement and your intent to use this property for a vacation rental under the NC vacation rental act.

*By renting this space, you agree to all terms and conditions listed.

HAZARDOUS PRACTICES No open flames (ie., candle burning) are permitted in the unit. Do not dismantle smoke detectors as they are there for your protection

HOUSEKEEPING There is no daily maid service. Linens and towels are included and not to be taken from the unit. An initial setup of trash liners, toilet paper, and soap is provided. There is a one-time cleaning fee charged at the time of booking. Additional cleaning fees will be due in the event that cleaning involves the removal of excessive dirt, trash or other unusual conditions.

UTILITIES No compensation will be given for temporary outage of electricity, gas, water, cable, or telephone service. Outages will be reported immediately and all efforts will be made to have them restored as soon as possible.

NONSMOKING UNIT Smoking is strictly prohibited. You will incur an additional charge for carpet cleaning and deodorizing if any evidence of smoking is found. Evidence of smoking in the house subjects the tenant to a $500 fine.

SLEEPING CAPACITY/DISTURBANCES Tenant and all other occupants will be required to vacate the premises and forfeit the rental fee for any of the following: Exceeding the sleeping capacity of maximum occupancy, using the premises for any illegal activity, causing damage to the premises rented or to any of the neighboring properties, and any other acts which interferes with neighbors' right to quiet enjoyment of their premises. No parties. If the maximum capacity has been exceeded what is listed in the property description, occupancy may be terminated without refund. Quiet hours are from 10pm to 6am. 

HOLD HARMLESS None of iTrip Charlotte, Livingston Glenn Co. LLC, or the Owner of the premises assume any liability for (i) loss, damage or injury to persons or their personal property that occurs during their stay on the premises; (ii) any inconveniences, damage, loss or injury arising from any temporary defects or stoppage in supply of water, gas, cable service, internet service, electricity or plumbing or (iii) any inconveniences, damage, loss or injury arising from or due to weather conditions, natural disasters, acts of God, or other reasons beyond their control.