House + Resort Rules:
• This is not a hotel. This is someone’s home, please always treat it with respect!
• ** This Resort has check-in policies, which they require a list of all guests’ names, in order to check in via main gate and use the Clubhouse amenities. A complete list of all Guests names must be provided at least 7 days in advance. It is the Guests’ responsibility to provide a complete list of guest names for the booking in due time, enabling us to insert the names, in a timely manner, in Resort’s portal.**
• Please keep all communication centralized via Airbnb, as per platform policy, as well as both Guests and Hosts safety.
• Self check-in: Self check-in is available for your own safety and comfort via smart lock. Guests receive an access code will be sent to you, which you can enter on the smart lock door key pad to open the door. Please also check all information on the Airbnb chat, as there is always pertinent check in information to both the Resort as well as the home (including any code updates).
• We expect Guests to also follow the Resort rules and the house rules.
• Must be at least 21 years old to make a reservation.
• We DO NOT allow any rescheduling of the reservation if check in date is in less than 30 days away.
• Home is self-catering. The following starter supplies are provided in the unit upon your arrival: 1 trash bag per trash can, 2 dishwasher pods, 1 paper towel roll, 1 small bar of soap per sink, 1 toilet paper roll per bathroom. No other supplies will be provided. Please stop by the nearest Supermarket to gather any additional items you may need for the duration of your stay.
• All bedding and bath and pool towels are provided. Clean sheets and towels will be available in the villa. Please note all towels, sheets and pillows will be accounted for at the end of your stay. There will be a charge of $15+ for any missing or damaged items
• We have a lot of extra pillows, use as many as you like, just please do not use the decorative pillows. Decorative items are not for use. Removal or destruction of decorative items are subject to an extra charge.
• Additional / Optional Services (Please inquire at least 48 hours in advance):
o Pool (+ Spa where applies) heating fee: $35 per day (2 consecutive day minimum required). Please, inquire at least 48 hours in advance. Once pool heat is requested and paid for by the guest, it will be turned on and set to 85ºF - 90ºF. In case Guest wishes a specific temperature, we may accommodate, if there is no stress / damage to the equipment. Be aware that the pool may take 24 hrs+ for the pool to heat up or cool down to its set temperature. No refunds will be given due to incremental weather.
o BBQ Grill (where applicable): $70 with 1st full propane tank included.
o Early check-ins (when possible): Must always be authorized by Host. Official check-in time is 4 pm.
o Late check-out (when possible): Must always be authorized by Host. Official check-out time is 10 am. Unauthorized late check-outs will result in a $100 charge for delay inside the first hour after official check-out time. In case Guest performs late check out after 12 pm, without previous authorization by Host, there will be a full daily fee rate charge from the Guest. This charge does not grant Guest option for additional stay and eviction measures will be applied.
• The maximum Guest occupancy allowed in the unit at any time is set by state and local ordinances and/or fire codes, and no exceptions can be made. This is also a Resort policy as well as Airbnb rule. Guests cannot exceed number of individuals stated in reservation. Noncompliance to these rules will result in immediate termination of the reservation, without refund and eviction process will immediately commence. Furthermore, there will be an additional charge of $100 per day per unauthorized Guest that is detected.
• No parties or events allowed: This is also a Resort policy as well as Airbnb rule. Non-compliance will result in immediate termination of the reservation, without refund and eviction process will immediately commence.
• No pets/animals allowed. Service animals are permissible under Airbnb's non discrimination policy with Host permission only, proper documentation must be provided prior to arrival. Undisclosed pets by the time of the reservation will have a charge of $250. If any damage or extra cleaning is needed because of the service animal, extra charges may incur.
• Guests are expected to communicate via proper channels (booking platform). Non-compliance may result in termination of reservation.
• Smoking, vaping, and/or Marijuana on the premises are strictly prohibited and will result in a fine and additional cleaning fee charges.
• No Fireworks allowed on property premises and Resort’s premises.
• We are not responsible for any loss or damage of Guests’ personal property on house premises, as well as Guest vehicles.
• We do not allow electric vehicles to be charged using property power. Non-compliance will result in instant $100 charge and subject to instant termination of reservation without refund.
• Resort and club house amenities are subject to closure without any notice (e.g. due to severe thunder storms in the area etc.). We do not have any control over the Resort policies and cannot be held accountable.
• Resort does NOT allow RV, trailer, 5th wheel, etc… large vehicle parking inside their premises. Furthermore, parking on grass is not allowed. Non-compliance will result in the towing of the vehicle and a fine that will be charged to the guest.
• Prior to Guest checking in and upon check out, an inspection will take place in the unit. We kindly request Guests to report to us in the event of any damages. If there is damage to the property (unit or objects inside premises), the full cost to fix or replace the damage is the Guest’s responsibility.
• The Owners, or 1st for Orlando, acting as agent or its designated Management Company, as applicable, cannot accept liability for personal injury, accident, or death of members of the Guest's party or visitors to the Unit (including use of the pool and spa and surrounding areas and use of the equipment supplied on or off the unit premises) or for any loss or damage to any property howsoever caused.
• The Owners, or 1st for Orlando, acting as agent or its designated Management Company, as applicable, accepts no responsibility for, and shall not be liable in respect of any loss, damages, alteration, delay or changes arising from circumstances outside our control.
• Limitation of Liability and Hold Harmless: 1st for Orlando, THE PROPERTY MANAGER AND THE PROPERTY OWNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSSES OF ANY NATURE ARISING FROM THE SUBJECT MATTER OF THIS AGREEMENT. FURTHER, AND MORE SPECIFICALLY, 1st for Orlando, THE PROPERTY MANAGER, THE PROPERTY OWNERS, AND ANY HOMEOWNERS ASSOCIATION SHALL NOT BE LIABLE FOR INJURIES OR OTHER DAMAGES INCURRED AS THE RESULT OF GUEST'S USE OF THE SWIMMING POOL. SWIMMING IS AT THE GUEST'S OWN RISK. CHILDREN MUST BE SUPERVISED AT ALL TIMES. ABSOLUTELY NO DIVING ALLOWED.
• By making his reservation, you also agreed that the pool and pool area will be used at your own risk. Therefore, you agreed to hold harmless and indemnify the Property Owners, 1st for Orlando, management company, from any and all liability for any loss, damage, injury, expense, or other costs that you may suffer or that your next of kin may suffer in connection with the use of pool, and pool area. You agree to hold harmless and indemnify 1st for Orlando, representatives, and Property Owners from any and all liability to the property, or personal injury to, any third party, resulting from the use of the pool, and pool area.
• The property will be cleaned before your arrival and we kindly ask our guests to maintain the unit at its best condition.
• AIR CONDITIONING: A/C temperatures set between 72ºF-78ºF and set to Auto/Cool position. Any lower setting will cause the A/C unit to freeze up, resulting in considerable damage to the unit. Please ensure all doors and windows remain shut at all times for equipment to function properly.
• THE RESORT IS BRAND NEW, THUS THERE IS STILL ONGOING CONSTRUCTION IN THE RESORT. EVENTHOUGH THE RENTAL PROPEERTIY IS LOCATED IN A COMPLETELY FINISHED PART OF THE COMMUNITY WITH NO CONSTRUCTION NEARBY THERE CAN BE TRUCK / HEAVY MACHINERY TRAFFIC AND DAYTIME NOISE DUE TO CONSTRUCTION IN OTHER PARTS OF THE COMMUNITY. WE DO NOT HAVE ANY CONTROL OVER RESORT RULES, PROJECTS OR UNNANOUCED CLOSURES.
• Please note we always do our best to provide support and comfort to all our Guests. In the event of emergency assistance needed (A/C repairs, power / water outage, etc.), we will do our best to service as quickly as possible, however, we do work in occasions with outside vendors even though we may immediately place a service call, time to fix could vary and is outside of our control. We may request the Guest to send us photos, so we / technician can better address the issue.
• In the event of life threatening / emergency situations, call 911.
• Ring doorbell camera is outside of the house facing the street, and is recording during a reservation, there are NO cameras inside the home. BLOCKING the camera is not allowed and will result in a fine.
• Equipment such as pool/spa heater can present unexpected technical issues during a stay. If this extra amenity was purchased by you, and it presents a problem, you will be entitled to a refund for this service only, and you will not have the option to cancel your reservation with a refund.
• Absolutely no more than 14 guests should occupy the property, even if they are not sleeping, no more than 14 guests should be at the home at any time. A charge of $100 per person after 14 guests will be applied.
• NO PARTIES OR EVENTS. Guests that break this rule will have their reservation canceled immediately with no refund. They will be evicted from the property immediately. **There should be no party rental equipment of any kind at any time on property promises. This includes but not limited to: chairs, tables, tents, portable dance floors, bounce houses, wet slides, etc.
• Quiet time: 10:00 pm to 8:00 am
• No food or drink allowed in the bedrooms or pool.
• Pool cleaning is done weekly by a professional company. On rare events, they have to go more than once. If you are in the pool when they come, you will have to come out so they can perform their work. Their service typically takes 30 minutes and they will leave a notice when you can be back in the pool again after cleaning.