1. DOCUMENTS REQUIRED The following information will be required in order to complete the registration process: (a) Guest's written consent to this Vacation Rental Agreement (b) Picture of government-issued identification such as a passport or driver’s license

2. MINIMUM AGE The minimum age required for registration or payment is 21 years of age. Minors are not permitted occupancy or use of the property without the presence of an adult 21 years of age or older.

3. OCCUPANCY The Guest acknowledges the stated occupancy limit noted above and understands that this limit reflects the maximum number of guests allowed to occupy the property during the rental period. ACO Vacation Homes must be advised of any change in the number of guests who will be occupying the property. ACO Vacation Homes reserves the right to cancel the rental agreement immediately in the event of any violation of the occupancy limit. ACO Vacation Homes reserves the right to inspect the property at any time.

4. QUIET ENJOYMENT Guests are entitled to the quiet enjoyment of the property. Any disturbance resulting in police action, neighborhood complaints, or any violation of the rules and regulations is considered sufficient cause for immediate termination of your stay, with all monies paid forfeited. Any HOA fines assessed to ACO Vacation Homes related to the conduct of a guest will be charged to the credit card on file.

5. CHECK-IN; CHECK-OUT Check-in begins at 4:00 pm and check-out ends at 10:00 am. Early check-ins and late check-outs are subject to availability, with 24-hour prior approval from ACO Vacation Homes. Early check-ins and Late check-outs are subject to a fee from $100.00 per hour plus tax up to an extra night fee, which will be charged to the credit card on file. No refunds will be given for late arrivals or early departures.

6. CHECK-IN PROCEDURES Our registration process is 100% online. Upon completion of registration and receipt of all required documents, check-in instructions will be sent out to the email address provided above 24 hours before check-in, providing you with complete access to your vacation rental, so that you can head directly to the property.

Receipt of check-in instructions will be required in order for you to access your property. In the event you have not received them, please be certain to contact us prior to your arrival.

7. DAMAGE PROTECTION ACO Vacation Homes makes every effort to have all furnishings and appliances in working order prior to check-in. Upon arrival, if the Guest notices any damages, housekeeping, or maintenance issues, immediately notify ACO Vacation Homes by email. It is the Guest's responsibility to contact us within the first 24 hours of your arrival to advise of any damages or issues with the property. Failure to do so will result in the Guest being assessed for any damages or issues with the property not reported within this time frame. Accidental damages which occur during your stay must be reported before check-out in order to be eligible under your Damage Protection Coverage, within the $1,500.00 limit. These include stained or torn linens, towels or carpets, broken appliances, furniture, decorations, and the like. Failure to do so will result in the Guest being assessed for the cost of repair or replacement, without exception.

8. CREDIT CARD PAYMENT In accordance with Florida State Law, ACO Vacation Homes reserves the right to charge the Guest for any damages, requiring repair or replacement, such as, but not limited to, unauthorized pool heating, excessive trash removal, missing items, stained or torn linens, towels or carpets, broken appliances, furniture, decorations, and the like, that occur during the Gues' stay. All properties are inspected within 24 hours of check-out. Any loss or damage discovered upon check out, that has not been reported during your stay, will not be eligible under the Damage Protection Coverage, and will subsequently be charged to the credit card on file.

9. SECURITY For the safety and well-being of our Guests, we have a camera monitoring system, outside the property only. Your privacy inside the house is guaranteed. We recommend that you keep all windows and doors closed and locked at all times. It is the responsibility of the Guest to properly secure the home and its contents during your stay. ACO Vacation Homes are not responsible for any lost or stolen personal items. If any service or maintenance of your property is required, ACO Vacation Homes will always notify you accordingly. If approached by an unauthorized individual attempting to gain access to the property, please contact us immediately. In the event of an emergency, please call 911.

10. AIR CONDITIONING Upon your arrival, the air conditioner will be set to a comfortable room temperature. The thermostat should not be set lower than 71 degrees Fahrenheit or above 78 degrees Fahrenheit. This will ensure the optimal operation of the air conditioning unit. If the air conditioning unit freezes up or is otherwise damaged, the Guest will be held liable for the cost of repair or replacement. Please be certain to keep all windows and doors closed while the air conditioning unit is on, in order to maintain temperature, reduce humidity, and save energy. If you require assistance with operating the thermostat, please do not hesitate to contact us.

11. BATHROOMS Please do not flush sanitary napkins, paper towels, or anything other than toilet paper. For the convenience of our Guests, toilet plungers are provided. In the event of intentional damage to the plumbing system requiring the services of a professional plumber, all related costs will be assessed to the credit card on file.

12. INTERNET ACCESS All our homes are provided with complimentary internet access as a courtesy to our Guests. ACO Vacation Homes is not responsible for the interruption of internet service. We will do our best to troubleshoot issues and ensure that the service provider is notified in the event of a slowdown or lack of connection. Refunds will not be issued for internet-related issues. The username and password required in order to access the WiFi system are provided within your Reservation Itinerary.

13. SMOKING Smoking is prohibited at all of our properties. Without exception, smoking is not allowed inside the home or on the property itself. Violation of this non-smoking rule will result in a fine of $ 500 plus taxes being charged to the credit card on file.

14. GRILL Our vacation pool home guests are welcome to use the BBQ grill if provided. Propane for use with the BBQ grill is not provided, but refillable propane tanks are available upon request. In the event the grill is missing or damaged, the Guest will be assessed a fee of $300.

15. POOL; SPA Our vacation pool home guests are welcome to use the pool and/or spa provided. Please note there is no lifeguard on duty; swim at your own risk. Running or horseplay in the pool and deck area is strictly prohibited, as this may cause serious injury. Children should not be allowed within the pool area without the presence of an adult at all times. Neither ACO Vacation Homes nor the Homeowner are liable for any injury or death sustained as a result of the use of our pools or spas. Pool and/or spa Heating is offered upon availability for $ 50 per day plus tax, with a 5-day minimum. Please be certain to advise us if you require pool heat upon booking your reservation or at least 72 hours prior to check-in. When requested, pool and/or spa heating will be activated upon the day of check-in. Please note that it may take up to 24 hours for a pool or spa to achieve a comfortable temperature. Refunds will not be issued related to the length of time it takes to heat a pool or spa. Unauthorized use of the pool heater will be charged to the credit card on file. Pool heating equipment is not to be tampered with. If you require assistance with the pool heater, please contact us. The use of any type of glass or glassware is strictly prohibited in and around the pool area.

16. PARKING Please ensure that your vehicle(s) are parked in accordance with posted street or resort regulations. Some resorts offer free parking spaces, and others offer reserved spaces for residents only. Be certain to note any restrictions regarding overnight parking as well. ACO Vacation Homes will not be held responsible for the assessment of any parking fines and/or towing charges. Parking on the grass is prohibited.

17. PET POLICY In order to provide the most sanitary accommodations available, pets are not permitted within the property. Violation of this restriction will result in a fine of $450 being assessed to the credit card on file. Guests could be additionally charged for any stains or damages caused by pets. The discovery of a pet within the home will result in the Rental Agreement being terminated without refund. Service animals are permitted. Proof of service animal certification is required upon booking your reservation. The Owner of a service animal is responsible for maintaining the sanitary condition of the property and will be assessed for any stains or damages caused.

18. NO PARTIES ALLOWED Parties are strictly prohibited. The total number of guests permitted cannot exceed the maximum occupancy of the property. Failure to comply will result in the assessment of a $500 fine, termination of the Rental Agreement, and removal from the property, without exception. Violators will be prosecuted to the fullest extent of the law.

19. TRASH; TRASH REMOVAL All our vacation homes are self-servicing. As such, we provide one trash bag per trash bin. Additional trash bags are not provided. Guests will be required to purchase extra trash bags for use during their stay. All garbage must be neatly bagged and placed inside the trash bin located just outside the home, or any other designed area, such as the community trash compactor, avoiding overflow trash. Any excess garbage removal, clean-up, or garbage left out of the designated areas will result in a $100 Excess Trash Fee being assessed to your account.

20. CLEANING FEE The Cleaning Fee ensures that the property is cleaned upon guest departure. Additional cleaning charges will be assessed for the excess clean-up, placement of the furniture in its original place, treatment or replacement of stained or damaged carpets, furniture, décor, and the like, that occur during the Guest's stay.

21. WILDLIFE Here in Florida, due to our environment's natural conditions, we encounter all manner of insects, pests, and reptiles at various times throughout the year. Our properties are treated every three months as part of a pest and termite control program to ensure your comfort and safety. To help avoid any unwelcome guests, we recommend that you keep doors and windows closed at all times. Refunds will not be granted pertaining to this matter.

22. LOST AND FOUND Although we make every effort to locate and return any items belonging to our Guests, ACO Vacation Homes are not responsible for any personal items lost or left behind at the property or resort. The Guest will pay for any shipping and handling charges necessary to return items by mail. Any personal property found by ACO Vacation Homes will be kept at our office no more than seven calendar days from the Guest's departure date. Unclaimed items will be discarded after the seven-day period. The Guest is required to provide valid identification matching the reservation information on file in order to collect the item from our office. Written authorization by the Guest, noted on the reservation, will be required in order to authorize the release of property into the care of a third party.

23. NO SHOW POLICY Check-in begins at 4 pm. Failure to arrive within 24 hours of your scheduled check-in time will result in your reservation being marked as a no show and access to the property will not be granted. Refunds for no-shows are not granted, without exception.

24. NATURAL DISASTER POLICY ACO Vacation Homes will not be held liable for any inconvenience arising from the interruption or cessation of any water, gas, electricity, or plumbing services. Refunds due to inclement weather conditions, natural disasters, or other reasons beyond our control, are not granted, without exception. We strongly encourage our guests to purchase trip insurance in order to provide coverage against financial loss due to medical emergencies, natural disasters, or other possible travel delays.

25. PACKAGE DELIVERY/ MAIL SERVICE POLICY ACO Vacation Homes offers our Guests the convenience of being able to collect packages from our office location. Each individual package must not weigh more than 20 lbs. or have dimensions that exceed 40 inches. Delivery acceptance for up to five packages is $25, with each additional package $5 each. Pick-up must occur before the Guest's check-out date. Packages can only be picked up between Monday through Friday between 9:00 am to 5:00 pm. Any package which is left at the office after check-out will be discarded. Guest packages in excess of dimension limits will be subject to an additional $25 handling charge. ACO Vacation Homes will not be responsible for any mail or packages sent directly to the property. ACO Vacation Homes will not be responsible for damaged, lost, stolen packages, or the failure to deliver packages. Please note that ACO Vacation Homes does not have access to the property's mailbox.

26. ATTORNEY'S FEES: GOVERNING LAW AND VENUE The parties acknowledge and agree that jurisdiction and venue pursuant to any breach of this Agreement lies in Osceola County, Florida and that the terms and conditions of this Agreement are governed by Florida law, without giving effect to its conflict of laws principles. If ACO Vacation Homes and/or the Homeowner employs the services of an attorney due to the Guest's violation of the terms and conditions of this agreement, the Guest shall be responsible for all costs and reasonable attorney's fees incurred. ACO Vacation Homes, the Homeowner, and the Guest waive the right to demand a jury trial concerning any possible litigation.

27. HOLD HARMLESS ACO Vacation Homes makes every attempt to properly maintain the property on behalf of the Homeowner. The Guest agrees to immediately notify ACO Vacation Homes of any damages or maintenance issues within 24 hours of check-in so that the situation can be remedied as soon as possible. Both ACO Vacation Homes and the Homeowner are not responsible for any inconvenience that may occur for which they have no control. This includes, but is not limited to power or internet outages, adverse weather conditions, mandatory evacuation, construction, and mechanical failure of items such as pool heaters, hot tubs, televisions, appliances, etc. No refunds will be given for occurrences beyond the control of both ACO Vacation Homes and the Homeowner. ACO Vacation Homes and the Homeowner shall not be held liable for any injuries that may occur to Guests or any additional occupants of the property. Neither ACO Vacation Homes nor the Homeowner is responsible for any theft or damage to the Guest's belongings during their stay on the property. By signing/agreeing/giving consent below, the Guest/Credit Card Holder acknowledges and accepts the terms and conditions of the Rental Agreement in its entirety and agrees to provide all documentation as required. Accommodation will not be granted without an agreement to said terms and conditions specified above, without exception.

Receipt of check-in instructions will be required in order for you to access your property, so in the event, you have not received them, please be certain to contact us in advance of your arrival. Violators will be prosecuted to the fullest extent of the law.