*You must read and comply with the following House Rules to ensure proper safety for you and your guests. This is our family vacation home that we love to share, but we asked that you respect these rules, or we will have to take the following actions, listed below. By renting this home, Renter and Visitors/Guests they invite hereby agree to the Rules and abide by the North Carolina Vacation Rental Act, which we are including by reference. *In the event of an emergency relating to this Vacation Rental, please contact 911 first, and also notify the Host. *During snowy/icy weather, a light will flash at the town’s entrance road. Four Wheel Drive and/or Snow Chains are required by the town when the lights are flashing. The short road to access our home is steep with mountain switchbacks, and will be dangerous without proper equipment in ice, sleet, or snow. Please read your car’s manual and the instructions for your chains to learn how to operate your vehicle safely in these conditions. The town will fine you for non-compliance. Please come prepared during winter weather - we will take no responsibility for your negligence. Feel free to ask any questions regarding weather recommendations. If you are stuck in our home during a weather event, please contact the Host to see if we can offer help. Fees may be assessed by the owner for failure to vacate at the end of your reservation, even during inclement weather. Please watch the weather, know that mountain weather can change quickly, and be unpredictable - please be prepared. *Minimum age to rent is 25 per insurance requirements, and that person must stay on-site for the duration of the stay. This is a family-oriented property. No refunds will be issued if this requirement is not met. *The person who rented the home must stay in the home and cannot rent for someone else. Third-party bookings will be cancelled without refund. *Self Check-In with a unique WIFI door code, with lock box backup. Unauthorized access will be prosecuted. *Responsibility to/from the property is yours. There is no public transportation available. *Please respect our second home and use items like you would if you had paid for them yourself. We will charge for damages. *No parties & no events or gatherings of any kind - no exceptions. We are a vacation home and are not authorized nor insured to be an event space and will not permit events, nor be responsible should you choose to violate our rules. *No commercial photography/videography without prior written permission. *No Commercial Use / Work Events / Work Stays for our home without prior Owner Approval (such as construction crews) due to previous excessive damages. *Please do not take things from our home. Replacement cost plus staff hourly rates will be charged for missing items. The home is excessively photographed prior to arrival and after your departure to prove damages/theft to the platforms. *Please inspect the property upon arrival and report any damages or missing items within 1 hour of checking in. Any damages not reported after 1 hour after the door code is first accessed will be charged to your reservation upon your departure. *We do accept Legal Service Animals, and will be asking the legal questions. Failure to answer these questions will result in a Pet Rent Fee of $150.00 being charged for any animals brought onto the property. Emotional Support Animals do not qualify to be exempt from Pet Rent in NC. External Cameras are used to determine occupancy (of humans and pets), for safety & insurance purposes. *We charge Pet Rent of $150.00 for all animals except Legal Service Animals and it is not included in the initial quoted price, and we will ask the permitted questions to verify the legality. Any guest who refuses to answer these questions is not permitted to bring animals to our home, and if found, will result in Pet Rent and/or Fees being charged. We have a maximum of 2 dogs (who have been paid for) allowed in our property NO OTHER ANIMALS allowed please, with a 40 pound limit per pet, and they must be house-trained, and a minimum age of 1 year old, with a requirement that all animals are vaccinated and have been pre-treated for fleas/ticks/worms at least 1 week before your arrival date. NO PEE PADS ALLOWED. If your pet likes to lay on furniture, please use an included dog blanket to cover where the pet is to avoid excess cleaning charges. We reserve the right to request vet records. We ask that you never leave pets unattended, unless properly crated with water and/or food provided, and must not be left unattended more than a reasonable amount of time that your pet can “hold it.” We ask you to bring crates to contain your animal(s), although we may have 1 small crate & 1 medium crate available - ask host. It is never allowed to lock an animal in a room without a crate/cage due to damages we have received in the past. Evidence of pet waste found in/around the home will result in excess cleaning fees, in addition to pet rent. Guests must clean up all pet waste or a fee of $25 "per pile" will be charged. Pets cannot roam outside unsupervised, as there are other animals in the vicinity who may harm your pet. We cannot be held responsible for any harm to your pet. A minimum fine for pet damages is $300; however, the actual charges will be invoiced from our cleaning teams. *STRICT occupancy requirements enforced: Please note the MAX capacity of the cabin during day or evening hours is 12 (max 10 adults + 2 additional children). Please make sure to register every person in your party as part of the reservation. Failure to do so will be considered a “violation” of our House Rules and will be fined at $100 per person per night for each unregistered guest + additional cleaning fees determined after your stay by the cleaners. If you need to have over 12 people in the house at any time including daytime guests, please contact the Host to discuss if there are any options, as we are not insured for "events," and we do not permit over 12 people in the home at any time without prior authorization due to insurance and septic concerns. Infants DO count towards our maximum guest count. No extra guests may stay overnight without express permission from the Host. We reserve the right to charge the “Additional Person” fees for additional guests found with our cameras. Our insurance policy requests that additional day-time guests be disclosed to the Host for security/liability purposes and to protect the home’s septic system, as septic systems cannot handle excess occupancy; however, even if the Host approves daytime guests, they are not permitted to stay overnight without Host consent. The renter also accepts all responsibility for the behavior and financial responsibility of all members of the party they bring and any visitors they allow on the property. Please call 911 immediately to report any unauthorized visitors and have them removed, and please contact the owner to report the intrusion. *Maximum 4 normal size cars (OR 3 large vehicles), and all must be parked within OUR driveway, and must not block the road, nor our neighbor’s driveway access, as marked with the end of our fence / the crack separation between the two driveways. Extra cars blocking the road or the neighbor’s access may be towed by the town / neighbor / security at your own expense. You must leave room for a large truck to back down the attached driveway, or they may take action without our knowledge. No RV's & No Trailers please. *The town of Seven Devils has Quiet Hours from 10 PM to 7 AM. Please respect our neighbors and keep excess noise to a minimum at all times, but especially during these hours. Failure to follow Noise Ordinances will result in eviction without refund, and may potentially involve the local authorities. *Check in after 4:00 PM EST (before 11:00 PM please due to quiet hours) and Check Out before 10:00 AM EST. Early check in may be available for a fee, and late check outs will incur additional fees due to making the property accessible on time for our next guests, but we cannot guarantee requests. We will let you know if/when the property is available to you outside of the days and time of your rental agreement, and you understand that you have no rights to access the property outside of these hours, and may be charged with trespassing if you refuse to leave the premises. Please do not bother our cleaners or ask them if the property is ready. All communication must go through the platform to the host, as the cleaners have no rights to let you access the property. If you refuse to vacate the property at the end of your stay, you can be charged $100 per hour, to be charged rounded up in 15 minute increments, as noted from timestamps from the camera. *STRICT No Smoking of any kind and no vaping anywhere in the neighborhood, on the property, in the house, on the decks, etc.. Additional fees will be assessed if evidence is found or our neighbors report you - Even one cigarette butt found on the property after your stay can result in fees charged. The minimum fee is $500, plus the additional fees will be determined by the remediation team who comes to extract odors and clean rugs, carpets, upholstery, curtains, etc. Any burned items will also be charged to you for replacement. Please don't walk down the road & smoke in front of a neighbor's house. *Your safety matters. We use exterior cameras located at the floodlight on the porch on the main level, showing the entire front porch & driveway, and near the porch swing recording the lower stairs and top stairs, recording video & audio 24/7. The cameras are outward facing and intended to see anyone coming onto our property lines, but they do not look into any interior spaces. The cameras do actively record video and sound at all times, including when guests are in residence; however, cameras are primarily used as security when the property is unoccupied & to to monitor safety or occupancy concerns with guests. These two video cameras monitor entry ways into our home, are used for counting occupancy, and for assisting with guest problems. We also use “Minut” brand decibel monitoring outdoors-only, to protect our quiet town and its Quiet Hours. These reports provide data of noise levels, but do not record words. There is one over the hot tub and one over the main level porch. You cannot tamper with or disable any of the security and monitoring systems. *We provide 1 towel & 1 washcloth per person registered under your reservation & 1 hand towel & 1 bathmat per bathroom, 2 kitchen towels & 1 sponge & basic start-up supplies: at least 2 rolls of toilet paper per bathroom & 1 roll of paper towels, at least 2 dishwasher tabs, at least 3 laundry pods, hand soap for every sink, some trash bags, salt, pepper, & olive oil. Depending on the length of your stay or use of the items, you may need to purchase additional items when these initial supplies run out. Our laundry room facilities may be used responsibly during your stay should you need to clean the linens you were provided: Please clean dryer lint filter after every use. Should you need more than these, it is recommended to bring them with you. Damaged or missing linens and/or pillows will be charged to your card on file. *Please place all remotes for HVAC’s, mini split units, TVs and fans back in their places / holders. If missing or damaged, you will be charged for replacement. *Please, no candles or open flames inside the home, besides the 2 gas fireplaces. You may not place ANYTHING inside the gas fireplaces, as they are not meant to burn any items or roast any marshmallows, and you may not move the logs. Any evidence may result in a $500 fee PLUS repair costs. *No fireworks or firecrackers or noisemakers are allowed on the property. $500 fine. *Cancellation policy is strictly enforced. We highly encourage travel insurance to protect your stay, but we cannot hold our home, clean & set it up for you and be responsible for Acts of God, Weather, Traffic, Sickness, Death, etc. We cannot "be the insurance company" for you. *Dangerous animals, including, but not limited to black bears, foxes, deer, turkeys, snakes, & spiders, etc. are present in the local area. None currently frequent our home, as we keep outdoor areas clean and employ a monthly pest service and keep trash in the bear-proof trash bin. If there is more trash that will not fit into the bear-proof trash bin, it is your responsibility to take the trash away and a fee will be assessed if it is determined that animals caused damages due to your negligence. Refunds will not be provided for bugs & or wildlife, as we have taken every precaution possible. *Please lock your car doors and home doors and do not leave them unattended for any period of time due to Bear activity in the town. Bears can, and will, open car and home doors when left unlocked. NO FOOD SHOULD EVER BE LEFT OUTSIDE OR IN CARS as it will attract animals that may damage our property or yours. If animals damage your car(s), you need to call your car insurance company to begin your claim. *If you unplug, cover, damage or disable any security/safety technology in the home, including, but not limited to the cameras, the router, the modem, the doorbell, the temperature sensors, the excess noise sensors, the smoke/CO detectors, the thermostats, the door and/or window sensors, etc., a representative will be sent immediately to turn back on the security/safety devices, and a $500.00 fee will be assessed if it’s determined that you unplugged, covered, damaged or disabled these items, plus any repair costs/technician fees. NO TOLERANCE FOR UNPLUGGING/COVERING CAMERAS OR DISABLING ITEMS. Your reservation will be cancelled, you will be asked to leave immediately without refunds, & the police may arrive to escort your party out. *We provide ROKU TV’s for your convenience, for you to use “Guest Mode” and your logins during your stay. Please set the end-date of your stay in the items you log into so that no one else has access to your subscriptions. We will not be held responsible for any login information, purchases, etc., as you are in control of the systems during your stay. You are not authorized to make any changes to our settings, routers, modems, network, TV’s, logins, etc. without our express written permission, and you will be charged if you damage or hack or disable the systems or charge anything to us. We cannot guarantee access if a prior guest has damaged and we do not have time to repair. Bring your own login information & ask us prior to arrival if you need access to specific apps that need to be downloaded onto the TVs. *Books, games, DVD’s, etc. are provided for your entertainment. We cannot not guarantee specific games/toys/amenities or their condition due to guests' use. Please supervise their use with your children and monitor what they are accessing. We will not be held responsible for your lack of supervision and you may be charged if excessive damages are found. *No one under the age of 25 is allowed to be left unsupervised on our property at any time. During your stay, you are required to supervise any minors that you have registered as guests. We will not be held responsible for your lack of supervision. *No child under 6 years old may climb a ladder, play in, nor sleep in a top bunk, according to the AAP rules. Please supervise children and enforce rules. We will not be held responsible. *Damages to the game room toys, equipment, etc. by your party will result in replacement fees charged to your account. Do not move tables, do not damage pool table felt, do not use cues to hit items in home. NO FOOD OR DRINKS on pool table ever. *Fireplaces and fire pits must be operated according to the rules, and are only available between October 1 and March 31 of each year. Operate at your own risk. Never leave flames unattended - please turn off if you are not in sight of the flame. Please keep the screens closed & do not move them. No objects near the fireplaces / fire pits. NEVER burn ANYTHING in the fireplace (including paper, marshmallows, wood, etc.), as it will melt the seals in the gas lines and causes carbon monoxide to enter the home, which may become dangerous or deadly. The fireplace is only for the gas logs provided in proper use. Please use caution if you use outdoor fire table to toast marshmallows, as you do this at your own risk. Please extinguish the outdoor and indoor fires by 9 PM for safety. Please clean up any spills. NO ADDITIONAL FIRES ANYWHERE ON PROPERTY. Do not move the fire screens ever, do not put real logs or anything else into the gas fireplaces or move any items in the fire boxes for any reason. Please check local burn ban regulations prior to using the outdoor fire table. Please report any damages immediately and call 911 if you suspect any fire damage. All fireplaces and fire tables are used at your own risk, and no refunds will be made for any reason, nor damages paid. *Grills are used at your own risk. Please use proper safety and never leave the grill unattended. You must clean the grill after use, and clean up any spills, and turn off the grill and turn off the gas tank knob to avoid being charged excess fees. We cannot guarantee the availability of the grill or fire pit and/or propane tanks. If you find an empty propane tank, please exchange it at the closest convenience store and contact the Host. *Please turn off lights when you are not in that room to help us keep your costs lower. *Please clean lint filters in dryer(s), or $50 cleaning fee may be assessed for fire risk to property. *Septic systems are fragile. Do not place any items into toilets or drains other than the toilet paper that is provided by the home, human waste, and liquids down sinks. NO FOOD WASTE, fats, nor grease should go into the kitchen sink, NO FEMININE HYGIENE PRODUCTS go into the toilet. Please strain grease from cooking into the containers under the kitchen sink, as grease damages lines. $500 Fee plus costs to repair will be assessed if items have to be removed by septic professionals to clear the blockages you create. *The home uses the municipal town water system, which has been tested and deemed safe by the town. We make no representation of the town's water condition, but we do also drink this water. *NO FIREARMS OR WEAPONS, NO EXCEPTIONS. *We will attempt to treat the driveway with ice melt prior to your stay if winter weather is known and we have staff availability; however, due to local labor shortages, we cannot guarantee this service. During your stay, it is your responsibility to clear the drive with the ice melt treatment and snow shovel provided, if you need to - you may not need to since our driveway is so short and flat and the road is treated by the town. Please use extreme caution not to hurt yourself while snow shoveling & consider watching videos for proper form so you don't hurt your body. You use these at your own risk, and we suggest that you may not even need to use them. Please use extreme caution on our narrow roads with single lanes & extreme slopes. We are not responsible for accidents and/or damages. If damages happen, please call your automobile insurance company to start your claim. *All damages and breakages must be reported to the Host as soon as reasonably practical. Failure to report them may result in additional fees and/or emergency vendor repair charges. *We provide no security during your stay and are not responsible for any liability nor loss of items. You should lock doors and deny entry to anyone who has not been preauthorized by the property manager. Do not give out house codes to anyone not listed on your reservation. You are not authorized to ever copy house keys for any reason. *Guests may never leave any door or window on the property unlocked while vacant. Any damages or loss found due to your negligence will be charged to you, and we reserve the right to charge a $500 fee for failure to secure our property. *Owner’s Closet & Cabinets are labeled and are for Owner’s Use Only. Anyone attempting to access or break into these areas will be charged a $100 fee and will be liable to reimburse for missing items and damages. *Crawl space doors are locked and are not to be accessed by Guests at any time. Damages to locks and/or doors will be charged to your reservation. *Guests should not need to access the lower yard, as it is a steep slope and not meant for guest use. The flat area of the yard is the cover for the septic tank and septic field. Please do not cover this area, nor damage this area for any reason or damage fees will be assessed. There should be no reason a guest should ever need to use the lower stairs to access the lower yard, unless directed by the Host. *Please follow speed limits. No littering. No loud music in cars. No disturbances to neighbors. No trespassing on neighbors’ properties or smoking in their yards or the public roads. Please respect our wonderful neighbors and our peaceful neighborhood. *No skis, ski boots, snowboards, or snowboard boots are to be worn in the house or tried on in the house at any time. The front porch by the driveway is a great place to put on / remove these items if necessary. Consider storing your ski / snowboard gear in your car(s) to avoid damages to the house & charges for water-logged or other damages. *Thermostats are controlled by you, and by us remotely. We use reasonable temperature ranges (65-75 degrees Fahrenheit) to protect the HVAC systems from overuse. We reserve the right to lock the thermostat if unreasonable settings are programmed by guests - for example, it should never be set below 65 or above 75 due to putting systems into emergency heat/cooling modes, which are very expensive and can break the systems, and WILL NOT MAKE IT OPERATE FASTER. Do not attempt to bypass our settings or controls or go outside these ranges, or you will be charged the fees for a HVAC repair person to come and reset the devices and or for repair costs and time off the rental market while we wait for returning our home to normal. Turning thermostats to extreme levels does not make the devices blow hotter/colder, but just blows for longer and can cause damage to the units in extreme weather. The systems are all newer and are designed to support normal temperatures during normal weather. *Baseboard heaters cannot be covered by anything within 18 inches, as this presents a fire risk to the home. $500 Fee will be assessed if you move items and cover baseboard heaters and put the home at risk, plus costs if you damage items. Pillows, curtains, blankets, etc. will BURN the item and MAY BURN DOWN THE HOME if you cover baseboard heaters. *Please turn OFF all baseboard heaters in every single room and reset all thermostats prior to departure to the settings requested in your checkout guide. Excess charges to our accounts may mean we need to recover these costs from your deposit. *No glitter or confetti, please. A fee may have to be assessed for excess cleaning. *If you move furniture and do not replace it, you may be charged fees for cleaners moving items back at their hourly rates. *No indoor furniture or decor can go outside for any reason, nor should any outdoor furniture come inside. No furniture or decor should be moved from one room to another for any reason. *The guest making the reservation and accepting the house rules agrees to inform every guest of the house rules and enforce them during their stay and accepts full financial and legal responsibility for each person they bring and their actions and inactions. *We take no responsibility for any sickness or health concerns of any guests during/after their stay. Please take all necessary cautions to protect yourself from any known or unknown illnesses in the area. No refunds will be offered for any conditions outside of our control. *Do not lean against or sit on or climb deck railings for any reason. Do not play or run on steps, and please hold railings while using stairs due to the caution needed with steep staircases. No children under 6 or pets are allowed on decks unattended for any reason. You use the decks at your own risk, and we ask you to behave responsibly due to the height and danger and we will recover charges for damages, if found. *We cannot guarantee the availability of ALL advertised items that are out of our control, such as previous guest damages, malfunctions, theft, etc., and replacements may not be readily available during your stay due to the time required for repairs and replacements through our contracted vendors. Unavailability of kitchen appliances (e.g. stove, fridge, microwave, coffee maker, toaster, etc.) or other amenities during all or part of a stay will not be grounds for any refunds. Items provided in our home are provided for your convenience, and cannot be guaranteed during your stay. No refunds will be made for missing amenities. No refunds or discounts will be offered for guest dissatisfaction with decor and/or furnishings, as we’ve spent hours providing pictures and details of what we offer, but it may change if the guest before you damages the items. *The Hot Tub may not be hot for your first evening if the water had to be emptied and refilled during your check-in day, as it takes hours to fill and heat the tub. No refunds are due to guests if the hot tub is not hot on your first night. If the hot tub does not work at all during your stay, we will refund $25.00 total at your request. *If you cause a hot tub to malfunction, break, or otherwise be unavailable for the next guest due to misuse or not following the video instructions that were provided in the YouTube link, you will be charged for the hot tub service repair fees + the broken parts + you will also be charged for any refunds/loss of reservation income that we have to pay back to the next guest, if applicable. *Our home is not recommended to children under the age of 3 due to many stairs over 3 levels and NO baby proofing. Guests with limited mobility should also reconsider whether this property fits their needs. No refunds will be offered for suitability, as it is your responsibility to book a home that suits your needs and we have provided maps and details. *Please do not attempt to clean up spills / messes on easily damaged items, but contact the Host immediately, who will suggest appropriate items to clean or send cleaners to remedy. Any damages you make, even while trying to clean, will be charged to you. *We are not responsible for items left in the home. The cleaners will attempt to locate lost items and will notify the Host upon finding; however, we cannot guarantee return of items you left. Please double check before you leave. If we do find one of your items and can safely ship it, there will be a minimum fee of $30 + shipping costs. *No RV’s, Mobile Homes, or Trailers can be brought on the property without prior Host permission. *Please remember you can only leave SIX kitchen size (13 gallon) bags of trash - leave one in the kitchen trash can, one in the laundry room trash can and up to 4 in the bear-proof trash can outside, not including the small bathroom trash cans. You will need to take any additional bags, boxes, etc. to the nearby county convenience center, and your email has instructions. If excess trash is left in the home or bins, you will be charged for our cleaners to remove at $7.00 per additional bag for removal due to them having to make multiple trips. *Owner, Host, and/or Manager shall have the right at any reasonable times to enter and inspect the premises, Owner, Host, and/or Manager shall have the right to show these premises to prospective buyers or others having a legitimate interest. Refusing to allow entry to documented owners/managers/cleaners is a $250.00 charge. *Guests may not rent or sublet the whole or any part of the premises without written consent of the Host. *If any of these House Rules is found by the Court to be unenforceable, the remaining parts shall remain in effect. *The maximum liability of owners to guest(s) for fire, flood, loss of power or water over 24 hours, etc. shall be refund of rent paid for unusable time of portion of property that was unusable. On all other matters, Guest shall indemnify and hold harmless Owner, Manager, Host, Agent against any and all occurrences whereby Guest(s) incur harm, of any nature occurring in or on premises during the term of this tenancy or stay. If any action or suit shall be brought by Owner, Manager, Host, or Agent for the recovery of any rent due or the enforcement rights here in conveyed, or for the recovery of possession of said premises, Guest shall pay to Owner, such attorney fees and costs as the Court shall determine to be reasonable. *If any keys were used by Guests for any reason, please return to the lockbox & lock it. *Fees will be assessed for broken and/or missing items and violation of rules. Actual costs may be charged plus rates of staff used to return the item(s) to its previous condition. *We do not refund for unused days of your stay if you do not arrive in time or choose to leave early. *We cannot guarantee that Cleaners can come back during your stay, nor that items can be fixed during your stay if something breaks. *Your security deposit will be returned to your account if it was “Held,” or charged for damages if the item was just “held” within 7 business days of your stay; however, it may take your financial institution a couple more days to make that charge/credit appear on your account. Our representatives will inspect the property upon your departure and pictures will be taken and saved. *Your satisfaction is important to us, and your positive reviews are appreciated. No home is perfect, but we strive to do our best. We ask you to provide a 5 star review if you enjoyed your stay and would stay again, in accordance with rating policies, which are different from many guests’ expectations, and very different from hotel ratings standards. Anything less than 5 stars may be considered grounds for remediation against us on some platforms, and we take reviews seriously. Please disclose any problems to us within 1 hours and give us the opportunity to remedy the situation. We will ask platforms to remove any reviews that are fraudulent, and we reserve the right to seek damages from you if you knowingly falsify reviews to damage our company. We use exterior cameras and times stamped cleaner and/or inspector photos to provide evidence, along with our written conversations with you. We will not be allowed to communicate with you off-platform due to these requirements & some guests' extortion attempts. *If you have questions, please message us through the platform. We want all our guests to enjoy their stay, but we will ask you to respect our policies for use of our home and we will strictly enforce rules, evictions, and fees. *THANK YOU FOR CHOOSING OUR HOME! OUR RULES ARE MEANT TO PRESERVE IT FOR EVERYONE TO ENJOY, and if you are good guests, we are easy and happy hosts!