Important: To ensure a smooth check-in experience, you'll also be asked to review and sign the House Rules, Emerald Stay Terms & Conditions, provide a copy of your ID and credit card details for incidentals and reason for visit via the Guest App Link sent in your reservation confirmation. Please make sure to complete this step at least 24 hours before your arrival to receive your arrival instructions.

Please note that payments over $1,000 require a quick verification step. Guesty Pay Protect will contact you via email before your payment is processed to complete this verification. If the verification isn’t completed within 15 minutes, the reservation will unfortunately be canceled due to non-payment.

House Rules:

• Occupancy [ 8 ]
• The primary guest must be at least 25 years old and present for the entire reservation.
• Early check-in and late check-out are possible, subject to availability and with an associated fee.
• A period of quiet hours spans from 10 pm to 7 am.
• No parties are allowed.
• Streaming is available using your own accounts.
• Unauthorized events or parties are not allowed.
• The stairs leading to the loft is steep. Kindly observe safety and monitor children at all times.
• If any furniture is moved, please place it back in the original space where it was found.
• In the event that you need to use the hard key, please place it back in the lockbox before departing. Failure to return any keys used to the lockbox will result in a $100 replacement fee per key.
• Additional fees may be incurred if personal items are left behind.
• Please note that all pool and water attractions, food & beverage areas and The Lodge are currently closed.
• Drought conditions may affect Lake Travis, water levels may be lower than shown in listing photos. Refunds or cancellations cannot be offered based on water levels.
• Common areas at The Reserve at Lake Travis are not managed by Emerald Stay. Bring your own supplies and use them at your own risk.

Pet Policy:

• 1 pet is allowed for an additional fee of $100. Please clean up after your pet.

Parking Rules: There is free parking on the driveway for a maximum of 2 vehicles. Garage can be accessed from inside the unit to provide additional parking for 1 vehicle.

Fire and Safety Precautions:

• Smoking is not allowed in the premises.
• Minimum smoking fee: $250. However, the total charge may be higher if the property's condition renders it temporarily unrentable.
• Fireworks are not allowed.

HVAC Rules: Please do not set the home's thermostat above 76 (heating) or below 68 (cooling). To avoid overloading the system, please adjust the thermostat by no more than 2 degrees per hour and keep the doors and windows closed as much as possible. If you encounter any issues, don’t hesitate to contact us.

Trash Instructions:

• Please feel free to take out the trash and place in the designated bins. We try our best to recycle! Please, no plastic bags in the recycling bins..

Landscaping activities typically occur during daytime hours. If you're staying during the week, you may experience some landscaping work on the grounds. We appreciate your understanding as we maintain this property to the highest standards for all our guests.

As you may know Texas is known for its bug inhabitants. Rest assured, we take proactive measures to manage this, and it shouldn't pose a problem during your stay. To help us keep them outside, please keep all windows and doors closed. We take proactive measures to manage this but if you are experiencing issues please feel free to use the bug spray underneath the sink.