HOUSE RULES Thank you for helping us maintain the safest homes possible!

QUIET HOURS: SUN-THURS 10pm-8am, and FRI-SAT 10pm-8am, guests are required to keep music, Tv and conversation at normal conversation volume during those hours.

PET FEES: Guests are required to disclose how many pets will enter the home. Pet fees are required based on the length of stay in the following amounts:

$35 (Less than 5 nights) $50 (5 - 30 nights) $100 (30+ nights prorated daily, or $75 for each additional full month booked)

PARTIES & GATHERINGS: Parties & unauthorized gatherings of any kind are not allowed and having unauthorized guests spend the night at the property is grounds for termination of the Guests right to stay at the property. Guests will be charged a fee of $500 or more for unauthorized gatherings based on severity in-addition to any damage or other expenses incurred as a result of a confirmed gathering that's not authorized by the host and significantly exceeds the number of guests approved on the reservation.

SMOKING POLICY: Smoking or Vaping is NOT allowed on the property. If guests smoke Inside the property or allows smoke damage to be caused to the property, there will be a $250 smoke removal fee assessed.

EXTRA CLEANING POLICY: If the house is left in a condition that requires extra cleaning, the guest will be charged $50/hour for additional time spent by our cleaning team, as well as other fees as needed such as smoke removal $250, biohazard $125, damaged linens $75 min.

DAMAGE: If you break or damage something, please let us know and arrange for its replacement or repair.

SEPTIC: Please DO NOT FLUSH anything other than toilet paper. No feminine products should be flushed at any time.

TRASH: Our amazing team now moves all bins from curb and back when needed in order for the city to pick up the trash! Thank them for their help if you get a chance to see them! For stays of 30 nights or longer, we may ask that the guests help move the bins, otherwise guests are just asked to dispose of trash in the collectin bin in the collection spot on the property, and nothing else is needed.

STORAGE: Basements, garages, sheds, attics and storage closets may be unfinished and may not be fully-cleaned & prepared as other parts of the home. Guests acknowledge that spaces not included in the listing photos or description are separate from their reserved accommodation areas, and entering those areas are considered at their own risk, (this includes areas containing the home's washer/dryer).

RESERVATION ONBOARDING: To protect our community, we require all guests to provide information about themselves and their stay, and we require timely responses to approve the reservation. Please provide a valid government ID, and sign our rental agreement upon request. We may also ask for a photo holding the ID next to their face to verify identity just as any hotel would as well. If payment is made with us directly, we also may ask for photo of the credit card being used. For security, all the information can be covered up with fingers except show the last 4 on card number, and name on card.

Once a reservation is approved we will send the door code and access to the property. If we’re unable to host a reservation due to security and/or local laws, we will notify the guest immediately. A full refund will be provided if a reservation is not able to be honored on the condition that the guest cancels the reservation in a timely manner as instructed at the time by our team. Last-minute reservations booked 48hrs prior to check-in for less than 5 nights are subject to review and may not be approved, and may also be subject to fares & fees if not canceled by the guest in a timely manner once notified.

PROPERTY ISSUE: Guests must notify us of any issues that might prevent them from staying in the home within 3hrs of arriving. Issues reported after 3 hours of arriving may be handled at our discretion, guests may or may not be eligible for a partial or full refund based on severity for any issues reported later than 3 hours after arriving. At the host's discretion, the guest agrees to accept a discount and/or temporary or full relocation to a comparable or upgraded nearby home in the event of Minor or Moderate issues affecting their stay, (such as a maintenance issue, partially missed cleaning or other issue that can be resolved). Guests impacted by major issues are eligible for a full refund if their reservation is less than 5 nights, guests booking longer than 5 nights agree to accept a temporary or full relocation to a discounted, comparable or upgraded nearby home temporarily or permanently at the host’s discretion until all issues are resolved.

CHECK IN/OUT TIME: Guests agree to pay for any unauthorized time spent in the home outside of the dates and times outlined in their reservation. The amount due will be based on a commercially reasonable rate, calculated at our discretion. including any costs associated with other reservations impacted by unauthorized time spent in the home, and the guest consents to allowing us to collect this amount due by charging any available payment method they have submitted.

Listing check-in time cannot be adjusted or modified unless the guest messages us directly in-writing and receives expressed written approval from the host, - alternative arrival times will not be honored without expressed written consent.

Outside visitors after 11pm or unauthorized / un-announced overnight guests are prohibited and must be requested & approved in advance. Just let us know via message and we will respond. Any other person in the property is the sole responsibility of the guest.

Messages received between 12am - 10am local time may not be responded to immediately, and may require additional time for our Service Team to respond.

REPAIR ACCESS: On some longer stays over 2 nights, Guest shall allow our company and/or the owner of the property access to the property for purposes of repair and inspection. Guest must allow the Owner or their representative within 24 hours, with reasonable notice, access to the property at any reasonable time during your stay. An exception for an emergency and guest cannot be contacted in time for entry needed. In these situations, the owner can enter the property at any time without giving you prior notice..

GUEST DAMAGE: Guests are responsible for any damage, loss of rents, or cleaning or related costs related to damages which are caused by the guest or any members of the guest’s party. A Claim processing fee of $35 will be added for any damage claim processed, in-addition to any other expenses.

In some cases, a fully-refundable security deposit may be required and used to cover the cost of damage to the home or furnishing, fees, etc.. However a security deposit isn’t usually required, and will be requested before arrival if required. A damage waiver fee is also charged

CONDUCT: Guests should behave in a respectful manner towards staff and neighbors, respecting the rights of the surrounding property owners & neighborhood. Creating a disturbance of the above or using excessively hostile language or verbal abuse shall be grounds for immediate cancellation without refund.The Guest commits not to use the property for any illegal or commercial purpose, including but not limited to sub-lease the property or otherwise allowing anyone or more people to stay above the maximum permitted or if not previously agreed with the Owner.

Use caution at all costs! Property owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. We are not responsible for the loss of personal belongings or valuables of the guest. By booking a reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.

Guests consent to any amount due being collected by charging any available payment method, in-addition to any fees related to Check-In/Out time violations, Cancellations, Minimum Stay, Smoking, Pets, Maximum Guests allowed, etc.

Thank you!