By booking, you agree to all of the following house rules:
House Rules:
*All guests are required to sign a rental agreement before receiving check-in instructions and confirming reservation. Cancellation policies apply. Rental agreement may contain property specific rules that must be adhered to.
1. Smoking and drug use is not allowed inside the unit, on the balcony, in the hallways of the building, or anywhere on the property premises. This includes vapes, sage, incense, weed or other illegal substances that may produce smoke. There is a MINIMUM $1000 fine if discovered, and you also will be responsible for any additional cleaning costs. The $1000 is a penalty fine that comes from building management and may result in the revocation of our rental agreement. Separate from that, you will be charged for any extra cleaning costs that are incurred due to the extensive cleaning process needed to remediate any smoking damages and smells. We use this property personally, and this also impacts other guests, who may have asthma or other lung conditions.
2. Parties are not allowed in this property, including loud music. If a neighbor complains or a party is discovered, there will be a fee of $1000 and we may ask you to leave without a refund of your stay. Quiet Hours: 10pm - 8am.
3. We allow pets on a case-by-case basis. If you are bringing a pet, you must let us know in advance. Maximum 2 pets per stay. The extra cleaning fee (not included in booking total) per animal is: $25 per night. For stays of 7 - 25 days, the fee is $200 total/pet. For stays of 25 - 30 days, the fee is $300 total/pet. This fee is calculated each 30 day period, meaning on the 31st day the pet fee calculation starts back to day 1 ($25 per night per pet). If you’ve brought an unauthorized pet, you will be charged an unauthorized pet fee (per pet) of $500, in addition to the standard pet fee for your reservation. Pets are to remain off furniture and must not be left unattended, unless inside of a kennel. All dogs must be outside trained, walked outside, and cleaned up after. The use of potty pads is prohibited inside of our properties, including the balcony. Please provide your own pet linens, bedding, and related items, as the home’s linens are for human use only. We kindly ask that all guests remove excessive pet hair, urine, poop, vomit, and other pet-related messes before checkout.
The property management requires that Service Animals and Emotional Support Animals (ESAs) be declared at the time of booking. We may request documentation for these special animals. Please note that check-in may be delayed or booking will be cancelled without a refund if we are not informed in advance and the extra pet cleaning fee is not settled prior to arrival.
4. You agree to only bring the amount of guests that you have agreed to into this building. There is a $100 fee per guest per night for undeclared guests.
5. You may not stay past your reserved dates.
6. Any additional cleaning and extra mess discovered after your stay will be charged accordingly on top of the standard cleaning fee.
7. Do not wash hair down the drain. Do not pour grease or any cooking oil down the sinks/toilets, if a plumber needs to be dispatched, you will be billed $200
8. A lost, missing, or damaged key, fob or parking permit has a replacement cost of $150 each. A lost, missing, or damaged, phone or access device has a replacement cost of $1000 each.
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Please take care when opening and closing the blinds during your stay. Lost, missing, or damaged blinds have a replacement cost of $40 per blind. If any blinds just fall during your stay, please reattach them to avoid a labor cost of $40 per blind to reattach.
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Standard check-in is at 4:00 pm and check-out is at 11am.
11. Late check-out must be requested 24 hours before your checkout and is $25/hour and is subject to approval. Unauthorized late checkouts/missed check outs are subject to an additional rescheduling fee equal to the original cleaning fee in addition to the standard late checkout fee which is meant to compensate the cleaners for last minute rescheduling and also additional labor/rush cleaning to prepare the unit
12. Early check-in must be requested at time of booking and is subject to availability. The fee is $25 to check in at 3pm. For anything earlier, the fee is $25/hr, subject to availability. If you arrive early at the property without letting us know, you will have to wait until check-in time.
13. Everything in the apartment is inventoried. We will charge for any missing or damaged items.
14. Reservations longer than 28 nights will require one additional cleaning after each month. This will be a separately collected charge at the same cost of your initial cleaning fee.
15. There are security cameras recording outside video only. Blocking, disconnecting, moving, or otherwise tampering with these devices will lead to immediate termination of your stay with no refund.
16. Apartment complex may run maintenance on any amenity without prior notice, and cannot be used as a reason for refund. No refunds will be provided due to inoperable appliances, pools, hot tubs, elevators, etc. The Host will make every reasonable effort to assure that such appliances will be and remain in good working order.
17. Any cleaning issues must be reported within 12 hours of check-in order to be addressed. After this period, we cannot be held responsible but can still help. We reserve the right to have a minimum of 24 hours to send someone to inspect the issue prior to resolution. Out of the safety of our team, inspections must be conducted when the apartment is vacant unless otherwise agreed upon.
18. We do not allow packages/mail to be sent to the address you’re staying at prior to your arrival. You may deliver items to the door if you are there to receive them, or to a local FedEx/UPS. Hosts are not responsible for coordinating pick up.
19. Respectful and friendly vocabulary is required by both parties. If by any way our staff is offended or disrespected, we reserve the right to cancel your reservation without refund.
20. If you have any issues, do not interact directly with building management and instead directly reach out to us.
21. You are booking with a valid government-issued ID and are not engaging in fraud or identity theft. You must provide this to the property manager or host upon request. You may be required to complete additional identity and criminal background screening through a third-party via email in order for us to finalize your reservation. We reserve the right to request a safety deposit of no more than $500, which guarantees compliance with listed house rules, and may be lost upon violation or damage to the property. Failure or inability to do so is not grounds for a refund, and may result in cancellation of your stay. Deposit to be processed directly on the booking platform. A post-stay cleaning and inspection will be conducted after the official check-out date (regardless of early departure). This process may take up to 5 days, after which any applicable refund will be issued using the original payment method; actual receipt time may vary based on the Guest’s bank processing time. A post-stay cleaning and inspection will be conducted after the official check-out date (regardless of early departure). This process may take up to 5 days, after which any applicable refund will be issued using the original payment method; actual receipt time may vary based on the Guest’s bank processing time.
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Beverages are allowed by the pool, however, you may not have any glass near the pool.
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If specified in our renters agreement, no shoes are allowed inside the property. Please remove them at the door.
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Some of our units require us to set you up with access through a smartphone app. We will notify you prior to check in if this is needed. Note that we are only able to provide access during business hours (7AM - 4PM PST) and only when our previous guest has checked out. We will notify you through your booking platform if we make attempts to reach you and are unable to connect with you. If so, it is your responsibility to reach back out to us during business hours.
