By booking this reservation, you agree to the additional policies, terms, and conditions below.

UNIT SPECIFIC TERMS

• Due to local laws or HOA requirements, guests must be at least 21 years of age to book. Guests under 21 must be accompanied by a parent or legal guardian for the duration of the reservation.
• 2 dog(s), weighing 60lbs or less, are welcome in this home. No other animals are allowed without specific Vacasa approval.
• The property shall not be used by more than the number of adults and children listed in your reservation.
• All guests shall abide by Vacasa’s good neighbor policy and shall not engage in illegal activity.
• If early check-in is available for your reservation, you will be notified by 9am on the morning of your arrival by email. Late check-out is offered whenever possible for a small fee.
• No smoking of any kind is permitted anywhere on the premises.
• No commercial photography or filming is permitted on the property. Tents or other structures may not be erected.
• Renter is liable for any damage to the property and agrees to accept charges to the card on file should damage occur during occupancy.
• Due to local laws, regulations, or Homeowner Association rules, guests may be required to agree to additional terms of service. A signed paper contract is required to be completed and returned to Vacasa.
• Property Specific terms:

VACATION RENTAL AGREEMENT

THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT. THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF TENANTS. YOUR SIGNATURE ON THIS AGREEMENT, OR PAYMENT OF MONEY OR TAKING POSSESSION OF THE PROPERTY AFTER RECEIPT OF THE AGREEMENT, IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT AND YOUR INTENT TO USE THIS PROPERTY FOR A VACATION RENTAL.

Advanced payments received by Vacasa North Carolina LLC will be deposited with JP Morgan Chase with an address at 5618 Albemarle Rd Charlotte, NC, 28212.

This Vacation Rental Agreement (“Agreement”) is for rental of the vacation rental property specified in a confirmed reservation (the “Property”). This Agreement is between: (1) Vacasa North Carolina, LLC (“Vacasa,” “we,” or “us”), acting for itself and for the owner of the Property (“Owner”), and (2) the person who is the responsible renter of the Property (collectively “Renter” or “you”).

By booking your rental of the Property with Vacasa, you acknowledge that you have read and understand, and agree to be bound by, all terms, conditions, and policies in this Agreement, including any Unit-Specific Terms (collectively, the “Terms”).

Unit-Specific Terms. Certain jurisdictions, resorts, and specific homes require renters to agree to additional terms and conditions (“Unit-Specific Terms”). Unit-Specific Terms, if any, are set forth in the online listing of a Unit and are incorporated herein. If any provision of Unit-Specific Terms differs from the Terms in this Agreement, the provision of the Unit-Specific Terms will control.

Rent, Taxes, and Fees. Rent, taxes, and fees (including but not limited to the cleaning fee, booking fee, and pet fee (if applicable)) are disclosed before and during the booking process for your reservation. The rent, taxes, and fees you agreed to when making the reservation are expressly incorporated into this Agreement.

Channel Terms. If you are booking through a third-party marketing channel, your booking may be subject to that channel’s own terms and conditions (“Channel Terms”). If any provision of applicable Channel Terms differs from the Terms in this Agreement, the provision of the Channel Terms will control.

RENTAL POLICIES AND GENERAL TERMS

A. Minimum Age. The “Minimum Age” to rent the Property is the age specified in any Unit-Specific Terms. If no age is specified in the Unit-Specific Terms, the Minimum Age is 25 years of age (or the minimum age required by law in the jurisdiction where the Property is located, if different). You agree to provide us with proof of age upon request. A parent or legal guardian must accompany all guests who are under the Minimum Age for the entire duration of the rental.

B. Responsible Renter. As the Renter, you agree to be an occupant of the Property for the entire duration of the rental. All other occupants will be family members, friends, other responsible adults over the Minimum Age, or accompanied by a parent or legal guardian. You agree to be solely responsible for your actions and the actions of all family members, guests, and invitees (collectively, “Occupants”) present at the Property at any time during your stay, and to ensure that all Occupants understand and comply with the Terms.

C. Good Neighbor Policy. Because the Property is a privately owned home, all Occupants must comply with this good neighbor policy. You agree to abide by the rules of the community association where the Property is located. Please treat the Property with the same care you would use with your own residence and leave it in the same condition it was in when you arrived. To prevent theft of or damage to furnishings or your personal property, you agree to close and lock doors and windows when you are not present at the Property and upon check-out. You and other Occupants agree to conduct yourselves throughout your stay in a manner that is respectful of and not disruptive to neighbors, traffic flow, or the community and that will not prompt complaints to Vacasa from police, neighbors, or neighborhood or homeowner associations. Noise audible outside the Property is prohibited between 10 p.m. and 8 a.m. Most homeowner associations prohibit parking of vans, trucks, motor homes, other recreational vehicles, boats and trailers. You and other Occupants agree to abide by all applicable parking restrictions and limitations.

D. Maximum Occupancy.
The number of people present at the Property may not exceed the maximum posted occupancy unless we have given you advance written permission to hold an event at the Property, in which case the number of people present at the Property may not exceed the maximum number of people authorized by Vacasa.

E. No Smoking. No smoking or vaping is permitted at the Property (including porches, decks or outdoor areas) at any time.

F. No Permanent Residence. You agree that your use of the Property is on a temporary and transient basis only; that you may not use the Property as a permanent residence; and that your permanent residence is and will remain elsewhere than at the Property.

G. Animals. No animals or pets of any kind are permitted at the Property except (1) as specifically authorized in your reservation, or (2) bona fide service animals that we are required by law to allow. Emotional support animals are not permitted except as authorized pets. You agree that a prohibition on animals is not a guarantee that an animal has not been inside the Property or that the Property is free of animal or pet allergens.

H. Events and Commercial Photography; Structures; Charcoal Grills. Events and commercial photography or filming are prohibited at the Property without our express written permission. (If approved, additional conditions and fees may apply.) No tents or other structures may be erected on the property without our express written permission. The use of charcoal grills is not permitted.

I. Criminal Activity Prohibited. Use of the Property for any criminal activity is prohibited and may result in fines, prosecution, and/or your immediate removal from the Property. This prohibition extends to use of the Property’s internet service, if any, for criminal activity, including but not limited to unlawful downloads of copyrighted material, including movies, music, software, or other material. We may cooperate with any investigation of alleged criminal activity that occurred at the Property during your stay.

J. Payment Terms.

J.1. Disbursal of Payment. Renter authorizes Vacasa to disburse up to fifty percent (50%) of the rent for your reservation to the Owner (or as the Owner directs) prior to Renter's occupancy of the Property, and the balance of the rent after the commencement of the tenancy, a material breach of this Agreement by Renter, or as otherwise permitted under the North Carolina Vacation Rental Act. Renter also authorizes Vacasa to disburse prior to Renter's occupancy of the Property any fees owed to third parties to pay for any goods, services, or benefits procured by Vacasa for the benefit of Renter, including but not limited to any fees set forth herein payable to Vacasa for reservation, transfer or cancellation of Renter's stay.

J.2. Forms of Payment; Fraud. If you are paying by credit card you represent that you are the account holder or an authorized user of the account. If for any reason, Vacasa believes your payment may be refused by the card processor, Vacasa may ask you for a different form of payment. Upon Vacasa’s request, you will immediately provide another form of payment and adequate proof that you are the account holder or an authorized user of the account used for payment (such as a government-issued ID that matches the name on the account). Vacasa may cancel your reservation or remove you and all Occupants from the Property immediately if you fail to provide a form of payment that can be validated by Vacasa. We may share your credit card information and other information about you with law enforcement if we suspect fraud.

K. Breach of Agreement.

K.1. Consequences of Breach. Any failure by you or any other Occupants to comply with any of the terms, conditions, or policies above is a breach of this Agreement and may result in a forfeiture of your rights to rent the Property, up to and including immediate removal from the Property without refund and with or without the assistance of law enforcement. Vacasa may terminate this Agreement for breach, and if you are notified of such termination you agree to leave the Property immediately. If the stay created hereunder is for 30 days or less, the expedited eviction procedures set forth in the Vacation Rental Act will apply. Renter may be evicted under such procedures if Renter: (i) holds over in possession after Renter’s stay has expired; (ii) commits a material breach of any provision of this Agreement (including any addendum hereto) that according to its terms would result in the termination of Renter’s stay; (iii) fails to pay rent as required by this Agreement; or (iv) has obtained possession of the Premises by fraud or misrepresentation.

K.2. Charges for Damage. You are responsible for, and you authorize us to bill your credit card on file for the full amount of: (1) any damage or loss that occurs at the Property during your stay; (2) a charge of up to $1,000 for violations of the pet policy, including for bringing more pets or different types of pets than specifically authorized; (3) an additional cleaning fee of up to $500 (or the actual cost of cleaning services, if greater) for violations of any of the guest policies above (other than the pet policy) or for excessive cleaning required by the acts or omissions of any Occupant during your stay; and (4) any fines issued by police, other government officials or agencies, utility providers, and/or homeowner associations for violation of any law, ordinance, or rule during your stay, and any damages (which may exceed the amount of fines) that result from the violation. If any unauthorized download of copyrighted material via the Property’s Internet service occurs during the period of your stay, you agree that we may share your contact information with the internet service provider or any other party we believe, for any reason, has enforcement rights.

ADDITIONAL TERMS AND CONDITIONS

L. Cancellation Policy; No Shows.

Bookings made direct with Vacasa:

Unless stated otherwise in the home description and unit-specific terms, rental payments are fully refundable (less the amount of Vacasa’s booking fee, which is earned on receipt and becomes nonrefundable 24 hours after booking) for cancellations received 30 or more days before the first night of your reservation.

Cancellations received less than 30 days before the first night of your reservation are nonrefundable, unless eligible for a “Rebook Refund” (less the booking fee, which is deemed earned on receipt and becomes nonrefundable 24 hours after booking), as defined herein.

Bookings made on a third-party channel:

The cancellation terms and conditions listed at the time of booking your reservation on third-party marketing channels, are hereby incorporated herein and made a part hereof by reference, as if set forth in full. In the event that any third-party channel cancellation terms differ from this Agreement, the provisions of the Channel Terms will control.

Cancellations made after reservations become nonrefundable on a channel are eligible for a “Rebook Refund” (less the booking fee, which is deemed earned on receipt and becomes nonrefundable 24 hours after booking and any nonrefundable channel fees).

You are eligible to request a Rebook Refund, if the unit rebooks for the same days as your reservation. If the unit is rebooked at a lower rental rate and/or for fewer days than your reservation, you are only entitled to a refund of the difference between your booked rate and the new rental rate for each day rebooked. In no event, will you receive a refund for an amount greater than your reservation or for any travel insurance or the booking fee. If the property does not rebook, you are not eligible for a Rebook Refund.

Vacasa advises guests to obtain appropriate and comprehensive travel insurance that covers Renter and all Occupants and that includes coverage for personal injury, illness or disease, and property damage or loss. If State or local authorities order a mandatory evacuation of an area that includes the Property, Renter shall comply with the order. Upon compliance, Renter will be entitled to a refund of the prorated rent for each night that Renter is unable to occupy the Property because of the order. However, Renter will not be entitled to a refund if, prior to taking possession of the Property: (i) Renter refused insurance offered by Vacasa that would have compensated Renter for losses or damages resulting from loss of use of the Property due to a mandatory evacuation order, or (ii) Renter purchased such insurance from Vacasa. Except as expressly provided in this Agreement or as required by law, no refunds or compensation will be given and Vacasa shall not be liable to you for failure to make the property available for occupancy if the property is unavailable or becomes partially or wholly unusable for any reason outside Vacasa’s control, including but not limited to adverse weather conditions, natural disasters, mechanical failures, acts of government agencies, or utility outages. Vacasa advises guests to obtain appropriate and comprehensive travel insurance that covers Renter and all Occupants and that includes coverage for personal injury, illness or disease, and property damage or loss.

M. Travel Insurance. Vacasa recommends that you purchase travel insurance to help protect against financial loss if you must cancel your reservation for a covered reason. Vacasa offers two third-party products, Play Travel Protection and Cancel for Any Reason, which are available for most reservations and includes coverage for trip cancellation or interruption due to listed covered reasons, as well as additional benefits including coverage for losses due to trip delay or medical emergencies while traveling. If you elect to purchase travel insurance coverage for your reservation, you acknowledge that Vacasa will be entitled to a commission for such coverage. Vacasa encourages you to review your insurance policy wording for all eligibility, benefits, terms, and conditions. Travel Insurance is only available for reservations booked by a resident of the U.S. or Canada.

N. Early Check-In/Late Check-Out. Early check-in or late check-out may be available; additional charges may apply. If you do not vacate by check-out time (or late check-out time as agreed by Vacasa), you authorize us to bill your credit card on file for a late departure fee of up to one night’s rental and we may remove all Occupants and their personal property from the Property.

O. Optional - LIMITED DAMAGE WAIVER

You have the option of adding a limited damage waiver to your reservation to help defray the cost should accidental damage occur to the Property during your stay. This Damage Waiver can be added up to and including the day before your arrival by contacting Vacasa.

This optional limited damage waiver is only available for stays less than 180 nights.

If optional Damage Waiver coverage is added to your stay, the total cost of your reservation for this Property will include a damage waiver fee (USD) as set in your reservation, plus tax if applicable.

The Damage Waiver covers you for up to $3,000 of accidental damage to the Property or its contents (such as furniture, fixtures, and appliances) as long as you report the incident to Vacasa prior to checking out. The Damage Waiver fee eliminates the need for a traditional security deposit.

Damage Waiver Additional Terms and Conditions The Damage Waiver only covers damage that occurs during the authorized rental period and that Renter or an authorized guest reports PRIOR TO CHECK OUT.

The Damage Waiver does not cover intentional damage or damage caused by smoking, pets or other animals brought onto the Property, or criminal activity.

The Damage Waiver does not cover damage to any structure other than the Property covered by your confirmed, non-fraudulent reservation.

Renter is responsible for any accidental damage that exceeds $3,000. Damages for covered claims in excess of $3,000 or for uncovered claims will be charged to the Renter’s credit card.

The Damage Waiver program is provided and administered by Vacasa and is not an insurance policy. The Damage Waiver does not provide liability coverage and does not cover vehicles or guest personal items.

P. Maintenance or Housekeeping Issues; Property Conditions. The Property is provided as is, and we are not responsible for the inoperability or unavailability of any amenities. You agree to contact us, using the contact information provided in your confirmation email, as soon as you notice any maintenance or housekeeping problem, or any potentially hazardous condition, at the Property, or if any incident occurs at the Property that is related to such a problem or condition. You further agree to give Vacasa a reasonable amount of time to respond to your report and to cooperate with Vacasa’s efforts to address the concern or provide a remedy. We will take reasonable and appropriate steps to remedy any reported problem as soon as practicable. We may enter the Property at your invitation to remedy any problem you report, at reasonable times and with reasonable notice to inspect, maintain, or repair the Property, and to address any situation that we reasonably deem an emergency that threatens persons or property. You acknowledge that if the Property has access to amenities that are shared with other properties, such as a shared pool, hot tub, parking lot, or fitness center, that the availability and condition of those amenities is outside Vacasa’s control.

Q. Choice of Law; Jurisdiction and Venue; Dispute Resolution.

Q.1. Choice of Law. This Agreement shall be governed by laws of the State of North Carolina, without regard to its conflict-of-law provisions.

Q.2. Dispute Resolution and Arbitration Agreement. If your claim relates in any way to your reservation or you bring any claim against Vacasa in the United States (to the extent permitted by this Agreement), then you agree to resolve any dispute arising out of or relating in any way to this Agreement as follows:

a) Agreement to Arbitrate. Except as otherwise provided in this section, you and Vacasa mutually agree that any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association ('AAA') in accordance with its Consumer Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Payment of filing, administration and arbitrator fees will be governed by the AAA's rules. To begin an arbitration, a party must send a letter to the other party requesting arbitration and describing the claim. If Vacasa requests arbitration, it will send the letter to your most recent email or physical address in Vacasa’s records. If you request arbitration, you must send the letter to Vacasa’s registered agent in North Carolina or if the dispute does not involve a reservation for or stay at a specific property, to Vacasa’s registered agent in the state of Oregon.

b) Place of Arbitration. Except as otherwise required by AAA's Consumer Arbitration Rules, the arbitration shall take place in the county in which the Property is located, or in Portland, Oregon, if the dispute does not involve a reservation for or stay at a specific property, or in such other location as you and Vacasa may mutually agree.

c) Exceptions to Arbitration Requirement. As the only exceptions to the parties' agreement to submit all disputes to binding arbitration as provided herein, Vacasa and Renter both retain the right to pursue: (1) in small claims court in the county in which the Property is located (or if the dispute does not involve a reservation for a specific property, the small claims court for Multnomah County, Oregon), any claim that is within that court’s jurisdiction, and the parties consent to the personal jurisdiction and venue of such court, and Vacasa further consents to Renter's appearance by telephone or video in lieu of personal appearance, if allowed under applicable court rules; and (2) a suit in any court with jurisdiction to enjoin (whether by temporary, preliminary, or permanent injunctive relief) infringement or other misuse of intellectual property rights.

Q.3. Class Action and Jury Trial Waiver. The parties agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, the parties waive any right to a jury trial.

R. Acknowledgement & Disclaimer; Limitation of Liability.

R.1. Acknowledgment & Disclaimer. You acknowledge the Property may have features, amenities, and conditions that are unfamiliar to you and other Occupants you invite to the Property. You further acknowledge that your use of the Property and its amenities may carry inherent risk, including risk of bodily injury, illness or disease, disability, or death. For example, some Properties include natural habitats for wildlife, insects, and pests that may expose you to injury or disease; or docks, stairways, porches, ledges, cliffs, hot tubs, and other unmarked natural or manmade features, amenities, and conditions that carry inherent risk. You agree that, by using the Property or its amenities, you voluntarily and willfully assume those risks and assume full responsibility for the choices you make before, during and after your use of the Property and its amenities. You also acknowledge and agree that you and any other adult Occupants are solely responsible for closely supervising and protecting the health and safety of any and all Occupants that are minors, throughout the duration of your stay.

R.2. Disclaimer of Warranties. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VACASA AND OWNER EACH EXPRESSLY DISCLAIM ANY WARRANTIES OF SAFETY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND AS TO THE ADEQUACY OF THE DIRECTIONS AND WARNINGS PROVIDED TO YOU.

R.3. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL THE OWNER OF THE PROPERTY OR VACASA, NOR THEIR AFFILIATES, NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR OWNERS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY, ILLNESS OR DISEASE, EMOTIONAL DISTRESS, OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH YOUR STAY AT THE PROPERTY. THIS LIMITATION APPLIES TO ALL CLAIMS FOR DAMAGES WHETHER BASED ON A THEORY OF WARRANTY, CONTRACT, TORT (INCLUDING ORDINARY NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF VACASA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF THE LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

S. Indemnity. You agree to hold harmless and indemnify Vacasa and Owner, and their respective affiliates, for and from all claims for property damage, personal injury, illness or disease, or monetary loss resulting from your actions or omissions, and the actions or omissions of other Occupants, during or relating to your stay.

T. Substitution of Property. On rare occasions, due to ownership changes, properties being removed from rental use, or a need for extensive repairs or maintenance, the Property may not be available for rental on the dates of your reservation. In this unlikely event, Vacasa reserves the right to substitute a comparable property. If comparable accommodations are not available, you will have the option of (1) selecting from other available properties (in which case you are responsible for, or will receive the benefit of, any difference in cost) or (2) receiving a complete refund of your reservation payment. In the event of a substitution of rental properties, all Terms in this Agreement, plus any Unit-Specific Terms specific to the substituted property, shall apply to your stay in the substituted property.

U. Assignment. Vacasa may assign this Agreement or any of its rights, or delegate any of its duties under this Agreement, at any time without your consent.

V. Agency Relationship. You agree that Vacasa has been retained by Owner to rent the property and acts at all times in and for the best interest of Owner and is acting as Owner’s representative only.

W. Transfer of Property.

W.1. Rights upon Transfer. If the Owner voluntarily transfers the Property, Renter has the right to enforce this Agreement against the grantee of the Property if Renter’s occupancy under this Agreement is to end 180 days or less after the grantee’s interest in the Property is recorded. If Renter’s occupancy is to end more than 180 days after such recordation, Renter has no right to enforce the terms of this Agreement unless the grantee agrees in writing to honor this Agreement. If the grantee does not honor this Agreement, Renter is entitled to a refund of all advance rent paid by Renter (and other fees owed to third parties not already lawfully disbursed). Within 20 days after transfer of the Premises, the grantee or the grantee’s agent is required to: (i) notify Renter in writing of the transfer of the Property, the grantee’s name and address, and the date the grantee’s interest was recorded; and (ii) advise Renter whether Renter has the right to occupy the Property subject to the terms of this Agreement or receive a refund of any payments made by Renter. However, if the grantee engages Vacasa to continue managing the Property after the transfer, the grantee shall have no obligation under (i) or (ii) above if this Agreement must be honored under the Vacation Rental Act or if the grantee agrees in writing to honor this Agreement.

W.2. Treatment of Payments upon Termination of Owner's Interest. Upon termination of the Owner’s interest in the Property, whether by sale, assignment, death, appointment of a receiver or otherwise, the Owner, Owner’s agent, or real estate agent is required to transfer all advance rent paid by Renter (and other fees owed to third parties not already lawfully disbursed) to the Owner’s successor-in-interest within 30 days, and notify Renter by mail of such transfer and of the transferee’s name and address. However, if Renter’s occupancy under this Agreement is to end more than 180 days after recordation of the interest of the Owner’s successor-in-interest in the Property, and the successor-in-interest has not agreed to honor this Agreement, all advance rent paid by Renter (and other fees owed to third parties not already lawfully disbursed) must be transferred to Renter within 30 days.

ADDITIONAL TERMS FOR VACASA ACCOMMODATIONS

These Additional Terms for Vacasa Accommodations, including any applicable Unit-Specific Terms (as defined below) (collectively, the “Vacasa Terms”), apply to your Airbnb booking of the vacation rental property specified in a confirmed reservation (the “Property”). In case of any conflict between the Vacasa Terms and the Airbnb Terms of Service (“Airbnb Terms”) that apply to your reservation, the Airbnb Terms will control.

These Vacasa Terms are between: (1) Vacasa (“Vacasa,” “we,” or “us”), acting for itself and for the owner of the Property (“Owner”), and (2) the person who is the responsible renter of the Property (collectively “Renter” or “you”). You acknowledge that you have read and understand, and agree to be bound by, all terms, conditions, and policies in these Vacasa Terms.

Certain jurisdictions, resorts, and specific homes require renters to agree to additional terms and conditions (“Unit-Specific Terms”). If any provision of the Unit-Specific Terms differs from the general provisions of the Vacasa Terms, the provision of the Unit-Specific Terms will control.

Vacasa operates using different legal entities in different geographical regions. As used in these Vacasa Terms, the term “Vacasa” means the entity specified in the Unit-Specific Terms, if any. If no entity is specified in the Unit-Specific Terms, then: · If the Property is located in the United States or Mexico, Vacasa means Vacasa LLC. · If Property is located in Europe (meaning one of the countries of the European Union or Switzerland), Vacasa means Vacasa Europe AG. · If the Property is located in Canada, Vacasa means Vacasa Canada ULC. · If the Property is located in South Africa, Vacasa means Vacasa South Africa (PTY) Ltd. · If the Property is located in one of the following countries in Latin America or the Caribbean, then Vacasa means: o In Belize: Vacasa Belize Ltd. o In Chile: Vacation Rental SpA o In Colombia: Vacasa Colombia S.A.S. o In Costa Rica: Vacasa del Pacífico Central de Costa Rica Ltda o In the Dominican Republic: Vacasa, S.A.S. o In Honduras: Vacasa Honduras S. DE R.L. o In Nicaragua: Vacasa Nicaragua S.R.L y CÍA LTDA o In Uruguay: Vacasa Uruguay, S.R.L.

POLICIES AND ADDITIONAL TERMS

A. Minimum Age. The “Minimum Age” to rent the Property is the age specified in any Unit-Specific Terms. If no age is specified in the Unit-Specific Terms, the Minimum Age is 21 years of age (or the minimum age required by law in the jurisdiction where the Property is located, if different). You agree to provide us with proof of age upon request. A parent or legal guardian must accompany all guests who are under the Minimum Age for the entire duration of the rental.

B. Maximum Occupancy. The number of people present at the Property may not exceed the maximum posted occupancy.

C. Good Neighbor Policy. Because the Property is a privately owned home, all Occupants must comply with this good neighbor policy:

• Please treat the Property with the same care you would use with your own residence and leave it in the same condition it was in when you arrived.
• To prevent theft of or damage to furnishings or your personal property, you agree to close and lock doors and windows when you are not present at the Property and upon check-out.
• You and other Occupants agree to conduct yourselves throughout your stay in a manner that is respectful of and not disruptive to neighbors, traffic flow, or the community and that will not prompt complaints to Vacasa from police, neighbors, or neighborhood or homeowner associations.
• Noise audible outside the Property is prohibited between 10 p.m. and 8 a.m.
• You and other Occupants agree to abide by all applicable parking restrictions and limitations.

D. No Smoking. No smoking is permitted at the Property (including porches, decks or outdoor areas) at any time.

E. No Permanent Residence. You agree that your use of the Property is on a temporary and transient basis only; that you may not use the Property as a permanent residence; and that your permanent residence is and will remain elsewhere than at the Property.

F. Animals. We accept assistance animals in line with Airbnb's Nondiscrimination Policy. No other animals or pets of any kind are permitted at the Property except as specifically authorized in your reservation. You also agree that we cannot and do not guarantee that no animals have been in the Property prior to your use or that the Property is free of animal or pet allergens, even if the Property listing states that pets are prohibited or includes a similar description.

G. Events; Commercial Photography; Structures; Charcoal Grills. Parties and other events are prohibited at the Property. Commercial photography and filming are also prohibited at the Property without our express written permission. (If approved, applicable occupancy limits and other rules under Airbnb's Party and Events Policy will apply, and additional conditions and fees may apply.) No tents or other structures may be erected on the property. The use of charcoal grills is prohibited.

H. Criminal Activity Prohibited. Use of the Property for any criminal activity is prohibited and may result in fines, prosecution, and/or your immediate removal from the Property. This prohibition extends to use of the Property’s internet service, if any, for criminal activity, including but not limited to unlawful downloads of copyrighted material, including movies, music, software, or other material. We may cooperate with any investigation of alleged criminal activity that occurred at the Property during your stay.

I. Consequences of Breach; Charges for Damage. Any failure by you or any other Occupants to comply with any of the terms, conditions, or policies above is a breach of these Vacasa Terms and may result in a forfeiture of your rights to rent the Property, up to and including immediate removal from the Property without refund and with or without the assistance of law enforcement. Vacasa may terminate your occupancy of the Property for breach, and if you are notified of such termination you agree to leave the Property immediately. In addition, subject to Airbnb’s damage claim policies, you are responsible for (1) any damage or loss that occurs at the Property during your stay; (2) a charge of up to $1,000 for violations of the pet policy, including for bringing more pets or different types of pets than specifically authorized; (3) an additional cleaning fee of up to $500 (or the actual cost of cleaning services, if greater) for violations of any of the guest policies above (other than the pet policy) or for excessive cleaning required by the acts or omissions of any Occupant during your stay; and (4) any fines issued by police, other government officials or agencies, utility providers, and/or homeowner associations for violation of any law, ordinance, or rule during your stay, and any damages (which may exceed the amount of fines) that result from the violation. If any unauthorized download of copyrighted material via the Property’s Internet service occurs during the period of your stay, you agree that we may obtain and share your contact information with the internet service provider or any other party we believe, for any reason, has enforcement rights.

J. Early Check-In/Late Check-Out. Early check-in or late check-out may be available; additional charges may apply. If you do not vacate by check-out time (or late check-out time as agreed by Vacasa), you authorize us to charge a late departure fee of up to one night’s rental and we may remove all Occupants and their personal property from the Property.

K. Maintenance or Housekeeping Issues; Property Conditions. The Property is provided as is, and we are not responsible for the inoperability or unavailability of any amenities. You agree to contact Vacasa, using the contact information provided in your confirmation email, as soon as you notice any maintenance or housekeeping problem, or any potentially hazardous condition, at the Property, or if any incident occurs at the Property that is related to such a problem or condition. You further agree to give Vacasa a reasonable amount of time to respond to your report and to cooperate with Vacasa’s efforts to address the concern or provide a remedy. We will take reasonable and appropriate steps to remedy any reported problem as soon as practicable. We may enter the Property at your invitation to remedy any problem you report, at reasonable times and with reasonable notice to inspect, maintain, or repair the Property, and to address any situation that we reasonably deem an emergency that threatens persons or property. You acknowledge that if the Property has access to amenities that are shared with other properties, such as a shared pool, hot tub, parking lot, or fitness center, that the availability and condition of those amenities is outside Vacasa’s control.

L. Choice of Law; Jurisdiction and Venue; Dispute Resolution.

L.1. Choice of Law. Unless otherwise specified in any Unit-Specific Terms or if a different choice of law is required by the law of the jurisdiction in which the Property is located: If the Property is outside Europe, these Vacasa Terms shall be governed by laws of the State of Oregon, U.S.A, without regard to its conflict-of-law provisions. If the Property is in Europe, these Vacasa Terms shall be governed by the laws of Switzerland, without regard to its conflict-of-law provisions.

L.2. Dispute Resolution and Arbitration Agreement: United States. If (a) your claim against Vacasa relates in any way to a reservation for or stay at a Property located in the United States, or (b) you bring any other claim against Vacasa in the United States (to the extent permitted by these Vacasa Terms or the Airbnb Terms) (any such dispute, claim, or controversy under either (a) or (b) a “US Claim”), then you agree to resolve the US Claim as follows:

a. Agreement to Arbitrate. You and Vacasa mutually agree that any US Claim will be settled by binding arbitration rather than in court, such arbitration to be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, or such other AAA arbitration rules that the AAA decides to be applicable to a specific dispute, that are in effect as of the time of service of an arbitration demand. Payment of filing, administration and arbitrator fees will be governed by the AAA's rules. To begin an arbitration, a party must send a letter to the other party requesting arbitration and describing the claim. If Vacasa requests arbitration, it will send the letter to your most recent email or physical address in Vacasa’s records. If you request arbitration, you must send the letter to Vacasa’s registered agent in the state in which the Property you reserved or stayed at is located, or if the dispute does not involve a reservation for or stay at a specific property, to Vacasa’s registered agent in the state of Oregon.

b. Place of Arbitration. The arbitration shall take place in the county in which the Property is located, or in Portland, Oregon, if the dispute does not involve a reservation for or stay at a specific property, or in such other location as you and Vacasa may mutually agree.

c. Exceptions to Arbitration Requirement. As the only exceptions to the agreement to submit all US Claims to binding arbitration as provided herein, Vacasa and Renter both retain the right to pursue: (1) in small claims court in the county in which the Property is located (or if the dispute does not involve a reservation for a specific property, the small claims court for Multnomah County, Oregon), any claim that is within that court’s jurisdiction, and the parties consent to the personal jurisdiction and venue of such court; and (2) a suit in any court with jurisdiction to enjoin (whether by temporary, preliminary, or permanent injunctive relief) infringement or other misuse of intellectual property rights.

L.3. Dispute Resolution: Outside the United States. Europe: If you are a resident of Europe and your claim relates in any way to a reservation for or stay at a Property located in Europe, you and Vacasa consent to the exclusive jurisdiction and venue of the courts in Zurich or Zug, Switzerland. If applicable law prohibits exclusive jurisdiction over your claim in Switzerland, then you and Vacasa agree to the non-exclusive jurisdiction and venue of the courts in Zurich or Zug, Switzerland, or your jurisdiction of residence. Outside Europe: If your claim relates in any way to a reservation for or stay at a Property located outside of Europe or the United States, you and Vacasa agree to bring any action in the courts of the country in which the Property is located, or in such other location and forum as you and Vacasa may mutually agree.

L.4. Class Action and Jury Trial Waiver. You and Vacasa agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and Vacasa waive any right to a jury trial.

M. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL THE OWNER OF THE PROPERTY OR VACASA, NOR THEIR AFFILIATES, NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR OWNERS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY, EMOTIONAL DISTRESS, OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH YOUR STAY AT THE PROPERTY. THIS LIMITATION APPLIES TO ALL CLAIMS FOR DAMAGES WHETHER BASED ON A THEORY OF WARRANTY, CONTRACT, TORT (INCLUDING ORDINARY NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF VACASA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF THE LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

N. Indemnity. You agree to hold harmless and indemnify Vacasa and Owner, and their respective affiliates, for and from all claims for property damage, personal injury, or monetary loss resulting from your actions or omissions, and the actions or omissions of other Occupants, during or relating to your stay.

O. Substitution of Property. On rare occasions, due to ownership changes, properties being removed from rental use, or a need for extensive repairs or maintenance, the Property may not be available for rental on the dates of your reservation and Vacasa may have to cancel your booking. In this unlikely event, rebooking shall be subject to the Airbnb Terms for booking modifications.

P. Assignment. Vacasa may assign these Terms or any of its rights, or delegate any of its duties under these Terms, at any time without your consent.