Community Respect

We are pleased to host you during your Charleston getaway and hope you have a fantastic time. However, we want to ensure you do so responsibly. We kindly request that your group be respectful of our house rules and your neighbors.

Also, please: No exterior decorations or signage on porches or entryways.

No installation of balloons or signs that require tape on walls. It will damage the Sheetrock.

No wet towels hanging on furniture.

Please store bikes on bike racks.

Wi-Fi is meant for personal and recreational use. Our systems are not equipped to handle heavy data usage that may be necessary for extended video calls or remote work that requires large amounts of data.

Complaint Policies

If we receive any complaints from other guests regarding disruptive behavior by you or anyone in your party, we will give one warning. If we receive a second complaint, you will be asked to leave, and the remainder of your reservation will be canceled without refund. Additionally, if the police are called on you or your party for any reason, you will immediately be asked to leave, and the remainder of your reservation will be vacated without refund.

-Advice: Charleston's noise ordinance is from 10 pm to 8 am. If violated, the city will issue a $1047 fine that will be your responsibility.-

-Important Town & Island Co. Policies-

Cancellation Policy

Cancellations and refunds depend on the timeframe in which guests request to cancel. Guests who wish to cancel within 48 hours of their initial booking will receive a Full Refund. Cancellations initiated up to 30 days before check-in will receive a 50% Refund, except fees. Finally, any cancellations completed within 30 days of check-in will result in no refund for their stay.

Certain extenuating circumstances may apply to accepting cancellations outside of these terms. In these cases, it is up to the discretion of the property owner or the severe weather policy below. For all inquiries regarding extenuating circumstances, please get in touch with the Town & Island Co. property management team via your preferred booking app or email.

Severe Weather Policy

Our severe weather and Extenuating Circumstances: Hurricane Policy is as follows:

If a Mandatory Evacuation Order is issued by the Governor of SC specifically for the county in which your property is located for the dates of your stay, the extenuating circumstances policy will be in effect. In this case, we will refund any deposits or payments paid by the guest, and we shall have no additional liability concerning the reservation.

However, if the Governor of SC does not issue a mandatory evacuation order, the standard cancellation policy will still apply, and no refund will be issued. This is the case even if the guest chooses to cancel or travel is disrupted due to the storm.

Additionally, if an adverse weather phenomenon occurs outside of Charleston or South Carolina (i.e., in other regions of the US or abroad) during the guests' stay, which hinders their travel to the property, the standard cancellation policy will still apply. Therefore, a refund will not be issued.

Hurricane season is June through November. During this time, we recommend guests research and purchase travel insurance.

Historic Property Indemnity

Due to local ordinances regarding the preservation of historic properties and the historic nature of this property, elements may not conform to the current building code.

Should you rent or occupy the building – as a tenant, a guest, or a licensee – you are on notice that building attributes such as step size, floors, doorways, windows, ingress/egress, and others may not appear as expected, and will Require Cautious Use.

It is your responsibility to examine the premises to familiarize yourself with the property and notify all other tenants, guests, or licensees of these elements of the property. By entering and occupying this property, you waive all claims resulting from the non-conforming historic layout and design of the building.