Please note that after your reservation is confirmed, you'll be asked to validate certain information about yourself and select one of the following two options:
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In compliance to City and State regulations and to maintain the integrity of the neighborhood we do NOT allow any large gatherings or Parties. (Any unauthorized/unregistered vehicles or guests equates to immediate eviction with no refund of stay and complete banning from booking channel where they completed reservation. (see house rules for more information)
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User of Security Cameras, Noise aware sensors and valid neighbor noise complaints can be used against the booking individual and will lead to immediate eviction with NO REFUND and would be banned from Channel where booking was made.
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Guest MUST answer all pre-booking questions (even on instant booking) to make sure it's a good fit as well as to help us prepare for your stay.
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Guest MUST provide a matching driver license ID (if profile has zero reviews, bad reviews, is local, and/or one night stay).
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The Pool is NOT heated as well as the tub area
(It is a separate area but is not heated either.
Both Pool and Spa will be similar to our current day temperature.)
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Maximum occupancy is 12.
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Maximum occupancy is 12. If there are more than 12 people at any time, a valid & verified noise complaint or more than 2 vehicles at any time you agree to forfeit the reservation (no refund) along with immediate eviction.
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We follow and abide by all rules by the city of Phoenix, state of Arizona and Booking Channel and do NOT allow any Large Gatherings or Parties to maintain the integrity of the neighborhood and respect the families around us.
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Quiet hours start at 9:00 PM. We don't want to disturb the families nearby.✔️⏰
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All # of guests staying and visiting must be approved as we abide by city occupancy rules. We must obtain a DL or ID from the person making the reservation. This person is in charge of the entire group and is its representation.
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If you're local to the area, we require a message stating this to the host.
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We would love to accommodate all early and late check-out requests, but this isn't possible unfortunately. We ask that you please respect set check-in and check-out times. There's a good chance that someone left the day of your arrival as well as will be checking in on the day of your departure. We need the full amount of time for turnover.
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By booking this reservation, you agree to pay $100 fee if guests haven't checked out the property by 11:30 AM. ($50 additional for each half an hour thereafter.)
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We apologize, but NO PETS are allowed at this property. If there are any unauthorized pets at the home, you agree to pay a $500 fee + any additional cleaning fees. (Double original cleaning fee).
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(If) Emotional support animals will have a pet fee of $150.
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We cannot accept deliveries on your behalf as we lack mailbox or secure receiving facilities. To ensure your items arrive safely and on time, please have them sent to your home address.
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If any House Rules are BROKEN, you agree to forfeit the entire reservation amount + additional fees (most notably quiet hours, disturbed neighbors, reported party, more than max occupancy of guests at property, unauthorized guests, additional vehicles that were communicated prior).
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NO smoking inside the home or within 15 feet of any windows or doors. This impacts future guests' stays. Violation fee: $750. If you plan on smoking outside, please dispose of any butts in the trash, or there is an additional cleaning fee.
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Please do not throw any solid food or oil in the sink to avoid clogging. Violation fee: $250.
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The city trash and recycling pick up comes every Wednesday. It would mean the most to us if you could take it out on the street anytime on Tuesday.
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We all like to have a good time BUT there are NO parties allowed or large gatherings due to AZ State Law (Bill 1350).
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The city is very strict on this and if you have any other unauthorized persons, over max occupancy or more than 3 cars you are subject to forfeit your entire reservation. (Vehicle count may surpass 3 if approved prior.)
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There are surveillance cameras covering entrance and exit ways to the property. They are not actively monitored but may be used to detect unauthorized parties or broken house rules to abide by city & state laws for short term rentals.
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There's a Smart TV in the living room that has YouTube TV (cable with live TV and on-demand) as well as some TV apps. Feel free to log in to any of your personal apps if you wish to.
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Phoenix is the valley of the sun so it can get really hot out there. Temperatures can go easily above 110 degrees in the summer. Generally AC units can provide about a 20-30 degree difference between indoor air and outside temperatures.
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Check in is at 4pm. There seems to be a glitch on Airbnb where you may be able to select a check in time. Please assume and expect the check in time to be always at 4pm.
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Late check-out fee: $100 for every additional hour beyond the check-out time.
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Please note that we implement this to ensure our cleaners have sufficient time to clean the property.
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Return any physical keys to the lockbox (if you've received one) to avoid a $250 charge for a missing key.
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PLEASE make sure to put the temperature of AC to 80 degrees.
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HVAC companies recommend setting a minimum temperature of 80 degrees Fahrenheit on the thermostat to avoid freezing up coils and other potential damage to the AC unit. We have experienced many urgent repairs within the last few years that would have been avoided by implementing this earlier. We do not want you to experience AC problems during your stay so we have implemented this recommendation.
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Please keep in mind if something is not to your satisfaction, please let us know upon the day you check-in. We will make sure to make it right. We cannot control acts of nature and occasional things breaking or needing service such as HVAC, water heater, power going out, etc., but we promise that we will act on it immediately and find a resolution within 24 hours of your notice. That being said, we do not offer any discounts or refunds if these things happen and if they are fixed within that time frame.
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A propane grill and tank are provided, and we refill the tank periodically; however, if a guest encounters the propane tank empty and wants to use the grill, the guest will have to refill or exchange it at Circle K or Walmart, and we will reimburse it. We personally like to go here and the exchange of a tank is about $14. Firewood for the fire pit falls under the same guidelines.
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Please treat this home as if it were your own. We don't want you to work on your vacation, so we don't have any mandatory check-out procedure. We just simply ask if you could pick up after yourselves and leave the house in good shape. We would appreciate it.
