• RENTAL AGREEMENT– A rental agreement is required to complete your booking. A link will be provided by email immediately following your booking request. Please review it carefully — failure to comply may result in additional fees, forfeitures, and/or eviction from the property. If accidental damage occurs during your stay, please contact Guest Services right away

• DEPOSITS– Guests under 21 or residing in the Greater Chattanooga Metropolitan Area will be charged a $200 refundable deposit upon booking confirmation.

• CANCELLATION POLICY– Cancellations made 30 or more days before arrival receive a full refund; cancellations made 8–30 days before arrival are non-refundable; and cancellations made 7 days or fewer before arrival, along with no-shows, are charged in full and are non-refundable.

• FULL PET POLICY– Select properties allow pets. Where permitted: 2 dogs max, under 50 lbs each. No aggressive breeds. Pets must be approved and added to your reservation at least 48 hours before check-in. Pets must be crated overnight and when unattended, are not permitted on furniture or bedding, and must be leashed outdoors at all times. All waste must be picked up and disposed of properly. Fees apply.

• NO SMOKING– Smoking, vaping, and e-cigarettes are prohibited indoors and on adjacent decks, patios, and balconies. Designated smoking areas may be available at select properties.

• NO PARTIES OR EVENTS– Properties and grounds may not be used for weddings, parties, conferences, or similar gatherings unless specifically approved by management. Only guests associated with the reservation are permitted on the premises.

• MEDIA/EVENT USE RESTRICTION– Properties may not be used for any online listing, commercial photo, film production, or event staging without Timberroot’s express written consent.

• GOOD NEIGHBOR POLICY– We expect all guests to be respectful of other guests and surrounding neighbors. Excessive noise, overcrowding, and illegal parking will not be tolerated. All shared amenities and public areas close at 10:00 PM and reopen at 7:00 AM.

• POOL, SPA & HOT TUB– All water amenities are used at your own risk. Children and anyone requiring supervision must be accompanied by a responsible adult at all times.

• FIRES, FIREPLACES, FIRE PITS & GRILLS– All combustibles are used at your own risk. Guests are responsible for ensuring fires are fully contained and completely extinguished after use.

• FIREARMS & WEAPONS– Firearms and projectile weapons of any kind are strictly prohibited on all properties.

• PESTS– All properties are regularly treated by professional pest control. However, some properties are located in wooded areas and guests may encounter insects or small wildlife. Contact Guest Services immediately if pests are found inside your lodging. Guests are asked to keep doors and screens closed and maintain cleanliness during their stay. By booking, you acknowledge that encounters with insects or wildlife are possible and no refunds will be issued for such occurrences.

• REFUNDS– Timberroot is not liable for interruptions caused by weather, acts of God, force majeure, pandemic, public authority orders, or other circumstances beyond our control. No refunds will be issued for such instances.

• MOST IMPORTANTLY– Make memories. That’s what you’re here for.