ARRIVAL TIMES Please refer to your Confirmation for check-in location. The following check in/check out times apply: Date Check In Check Out 01/02 - 02/28 3:00 PM 11:00 AM 03/02 - 08/31 4:00 PM 10:00 AM 09/01 - 10/07 3:00 PM 11:00 AM 10/08 - 10/13 5:00 PM 11:00 AM 10/14 - 12/31 3:00 PM 11:00 AM ** 01/01, 02/01 and 03/01 5:00 PM 11:00 AM ** - High Volume Check In Days MINIMUM AGE REQUIREMENT No condominium or beach house will be rented to vacationing students or young singles unless accompanied by a parent. Singles must be 25 years of age or older. Parents must check in and occupy the condominium or house with their children during the entire rental period. Failure to do this will result in ejection of the unaccompanied youth and forfeiture of all payments. Any reservation made under false pretenses will result on forfeiture of advance payment and the party will not be permitted to check in. DEPOSIT POLICY Standard Reservations made within 30 days of arrival must pay in full at the time of booking. Standard Reservations made more than 30 days prior to arrival will require a non-refundable payment of $199 at the time of booking. This payment amount is reduced to $125 for reservations that do not include any dates in the following range: March 21 - April 14 and May 21 - August 10. The balance will be automatically collected 30 days prior to arrival. Failure to remit full payment within 48 hours of due date will result in cancellation and forfeiture of balance. Monthly (28+ nights) reservations require a deposit of $250 at time of booking. The first month’s rent and all fees are due 60 days before arrival. For multi-month reservations, each additional month's rent is collected on the first day of the prior month. Visa, MasterCard, American Express, Discover, Affirm payments, e-checks, checks or money orders drawn from a U.S. bank are accepted. Payment schedules are subject to change. Returned checks or declined e-check payments due to insufficient funds or cancelled transactions will result in an additional fee of $25 per transaction. CANCELLATION POLICY Updated November 25, 2024. Short Term Guest If the reservation is cancelled within 30 days of arrival, no refund will be provided. If the reservation is cancelled more than 30 days before arrival, you may request a refund of all payments made for rent and fees with the exception of the non-refundable payment made at booking ($199, reduced to $125 for reservations that do not include any dates in the following range: March 21 - April 14 and May 21 - August 10.). There are no refunds for late arrivals, early departures, or inclement weather. Guests who are more than 30 days from arrival, may modify a reservation by incurring a $50 change fee. Change fee is subject to tax and convenience fee. Request must be initiated more than 30 days before arrival. New Arrival Date must be within 180 days of original arrival date. Guests who are extending their stay in the same unit will not pay a Reservation Change Fee. Monthly Reservations (28+ Days) (Updated October 3, 2024) If the reservation is cancelled within 60 days of arrival, no refund will be provided. If the reservation is cancelled more than 60 days before arrival, you may request a refund of payments made for rent and fees with the exception of the non-refundable deposit. There are no refunds for late arrivals, early departures, or inclement weather. Guests who are more than 60 days from arrival, may modify a reservation by incurring a $50 change fee. Change fee is subject to tax and convenience fee. Request must be initiated more than 60 days before arrival. New Arrival Date must be within 180 days of original arrival date. Guests who are extending their stay in the same unit will not pay a Reservation Change Fee. For Short Term Guests at Phoenix All Suites and Phoenix All Suites West Hotels, the following cancellation policy applies: If the reservation is cancelled within 7 days of arrival, no refund will be provided. There are no refunds for early departures or inclement weather. CONFIRMATION Confirmation of your reservation will be emailed upon receipt of the reservation advance payment. Please read the confirmation for accuracy of dates and accommodations. DEPARTURE CLEANING A departure cleaning/linen fee is charged once to each reservation. Pricing variations may apply for additional baths, bedrooms or larger homes and condominiums. MONTHLY RENTALS Monthly rentals are available September through March. Not all rental properties accept monthly rentals. Early bookings are encouraged. A $250 deposit is required to secure your reservation. HOUSE PARTIES House parties are not allowed! Occupancy is strictly limited to the sleeping capacity of the condo or beach house. Maximum sleeping capacity is noted on your reservation. Management reserves the right to enter the rental property anytime to investigate disturbances, check occupancy and/or check for damages. No condominium or beach house will be rented to vacationing students or young singles unless accompanied by a parent. Individuals must be 25 years of age or older, or married. Parents must check in and occupy the condominium or house with their children during the entire rental period. Failure to do this will result in removal of the unaccompanied youth and forfeiture of all payments. Any reservation made under false pretenses will result on forfeiture of advance payment and the party will not be permitted to check in. PARKING Please remember to purchase or pick up your parking pass at the Service Desk. The Homeowners Association for each building manages and sells parking passes based on the number of bedrooms. One permit is allowed for a 1-bedroom unit. Two permits are allowed for properties with 2 or 3 bedrooms. Three parking permits are allowed for most 4-bedroom condos. Parking permits must be displayed at all times. On-site parking is not available for RVs, buses, extended vans or boat trailers. Brett/Robinson offers a limited amount of off-site parking you may use on a first come first served basis. Please check with the Service Desk staff at check-in for availability. Phoenix on the Bay II, Phoenix V, Lighthouse, Gulf Shores Surf & Racquet Club, and Seaspray Perdido Key: All parking fees will be collected on-site upon arrival by a representative of the Homeowners Association. Subject to change. (Note: Phoenix V only accepts credit or debit card payments.) Phoenix I, Phoenix II, Phoenix III, Phoenix IV, Phoenix VI, Phoenix VII, Phoenix VIII, Phoenix X, Phoenix West, Phoenix Gulf Towers, Phoenix Gulf Shores, Phoenix Gulf Shores II, Island Winds East, Island Winds West, Phoenix on the Bay, Phoenix East, Phoenix East II, Phoenix Orange Beach, and Phoenix Orange Beach II: You will receive an email from VRPAccess with a registration link to register and purchase your parking passes online in advance of your arrival or you can visit the service desk when you check-in. NOTE: Island Winds East parking is limited to one (1) parking pass per unit (regardless of size) during Spring Break, mid-May through mid-August, Labor Day, and Shrimp Festival. Subject to change. Plantation West: Plantation West now offers the convenience of purchasing parking passes online for the Resort Conference Centre. Guests can easily purchase parking passes for their vehicles on a daily basis through their website here. The Oasis, formerly Phoenix West II now offers the convenience of purchasing parking passes online. Guests can easily purchase parking passes for their vehicles on a daily basis through their website here. The Oasis allows 2 parking passes for 3- & 4-bedroom units. SMOKE FREE PROPERTIES All Brett/Robinson Rental Properties are smoke-free accommodations - except for designated outdoor smoking areas. The non-smoking policies, which include e-cigarettes, apply to all common areas (i.e. pool decks, stairwells, etc.), inside condominium units and on balconies. If a smoking violation occurs, guests will be ejected without refund and charged a $250 non-refundable cleaning fee. WRISTBANDS ALL guests and owners at the following buildings are required to wear wristbands while on the property. Phoenix Gulf Shores: Required all year. Phoenix Gulf Shores II: Required all year. Phoenix East: Required all year. Phoenix East II: Required all year. Phoenix West: Required all year. Oasis (formerly Phoenix West II): Required all year. Phoenix I, II, II & IV : Required all year. Phoenix X: Required all year. Phoenix IX: Required during Mullet Toss and Fourth of July. (Subject to change.) Phoenix V: Required all year. Phoenix on the Bay: Required Spring Break to Labor Day, and Fall Break season. (Subject to change.) The number of wristbands given out are based on the sleep capacity of individual units. The first wristbands are issued at no charge, a fee may be charged for replacement wristbands and if the original is broken, it must be returned to be replaced at no charge. DAMAGES Each guest will be financially responsible for damage done to the property, including its elevators, beyond normal wear and tear. Any damages in the unit upon your arrival should be reported immediately to the front desk. LINENS A basic supply of linen is provided in each property. Bed linen and bath towels are not changed during your stay. The start-up set of bath soap, toilet tissue and trash bags are not replenished. FOR SALE If a property is for sale, the owner reserves the right to have his property shown to prospective buyers at any time during your stay. Every effort will be made to schedule the showing at a convenient time for you during business hours, all 7 days of the week. FURNISHINGS All vacation properties are individually owned and are decorated to suit the owner. Decor, style, and color will vary. Furnishings are subject to change without notice. Please do not transfer furnishings of any kind from one property to another. Loss of these items as well as damage to the unit or furnishings in excess of normal wear will be charged to you, the renter. If you require special appliances or equipment, please bring them with you. SOFA SLEEPERS Most condominiums offer sofa sleepers. We recommend they be used only by children. SPECIAL REQUESTS AND UNIT CHANGES/MOVES Every effort will be made to accommodate special requests for height levels, bedding types and smoking or non-smoking properties when possible. Brett/Robinson could potentially be required to move your rental to a different unit due to owner requests, water damages, construction, or removal of that unit from the Brett/Robinson rental program. Every effort will be made to move you to a like unit in the same property as originally booked, or in one of our many like properties. If there are no like units, you will be given the option to 1) cancel and receive a full refund, 2) receive a refund in difference in rate if a lower rate, or 3) pay the difference in rate if moved to a higher rate. MAINTENANCE Please report any malfunctioning equipment or damage as soon as possible to your check-in location. Every effort will be made to correct the situation as soon as possible. Repairmen may enter the premises during business hours for purposes connected with repair, care, or maintenance of the rental property. DURING YOUR STAY CLEAN BEACHES Effective Jan. 1, 2016, the cities of Gulf Shores and Orange Beach require the daily removal of all personal items from the beach —such as canopies, tents, chairs and umbrellas — to ensure the safety and cleanliness of our beaches and the protection of wildlife and natural habitats. According to ordinances in each city, any personal property left on the beach one hour after sunset will be removed and disposed of overnight. For more information on the "Leave Only Footprints" initiative, visit www.cleanisland(dot)org. BEHAVIOR Please act accordingly and with respect to other vacationers. No profanity, loud music, lewdness, arguing or other such acts that will impact the pleasure, rest and relaxation of other guests by any members of your party. In accordance with Ordinances 54.21-23, these behaviors could result in the police being called, but also may include ejection and ending your vacation. BEACH SAFETY Make sure you remain BEACH SAFE during your stay. We want the vacation memories you take home to be happy ones! Take a moment to look at VisitALBeaches(dot)com/safety for more details. WARNING FLAG SYSTEM Please be aware that there are no lifeguards on duty, and that it is your responsibility to know and follow the warning flag system. Neither Brett/Robinson, nor the Homeowner’s Association, are responsible for any injuries or potential drownings on the beaches in front of the properties. For more information, please go to: gulfshores(dot)com/beach-water-activities/beaches/beach-flag-warning-system/ PARKING LOT Please be advised that neither Brett/Robinson, nor the Homeowners Association, are responsible for any damages or theft that your vehicle may incur while parked on the premise. GRILLING Fire department regulations prohibit the use of a grill on all decks, porches and balconies. Most rental properties have approved grills available for use at ground level. BALCONIES We ask that you do not hang anything from balconies, this is to include towels, bathing suits and flags of any type. Please do not throw, pour or drop items from balconies such as food, drink, pocket change, or other. This will result in immediate ejection and ending your vacation. FIREWORKS Fireworks are prohibited at all rental properties! The use of fireworks on buildings, grounds or the beach is against city ordinances and the fire code. Use of fireworks will be reported to local authorities. Parents are responsible for supervising their children. Please leave your fireworks at home. TELEPHONE SERVICE Each property has a telephone for your convenience. Long distance calls must be made collect, or charged to your credit card or personal home phone. CRIBS AND HIGH CHAIRS Cribs and high chairs may be rented through local furniture rental companies. INCLEMENT WEATHER Refunds will not be made due to inclement weather. If evacuation is mandated by civil authorities, you will be given a refund for the unused portion of your rental period. AGENCY DISCLOSURE Brett/Robinson serves as the agent and representative of all owners of condominium units and houses on its rental program, and is acting always, in and for the best interest of the owners. ANIMALS Pets are not permitted in any rental unit. A pet, or evidence of a pet, will result in forfeiture of rent and removal of the guests. We will be happy to recommend local kennels. Please ask a reservationist when you call. Service Animals are allowed at Brett/Robinson Rentals. Service Animals are defined as dogs and, in some circumstances, miniature horses that are individually trained to do work or perform tasks for people with disabilities. Service animals do not include comfort animals or emotional support animals. Comfort animals and emotional support animals are not allowed at Brett/Robinson managed properties. As of September 1, 2019, there is a criminal penalty for those who misrepresent an animal as a service animal or an animal-in-training. If you will have a Service Animal with you during your stay, we ask that they remain on a leash when outside of the condo and under their handler’s control at all times. The animal will be removed from the premises if it is out of control or it is not housebroken. ERRORS Every effort has been made to assure all descriptions are accurate, however Brett/Robinson is not responsible for changes in furnishings and equipment, or for printing errors. Rates and specials are subject to change without notice. USE OF FACILITIES Accommodations and amenities are provided for your enjoyment. By using these facilities, you assume responsibility and liability for your actions. Neither the property owner, the management company, nor the owner's association assume any liability for accidents or injuries. LOST AND FOUND Although we are not responsible for personal items missing or left behind, we will attempt to locate and return them to you. Grocery, HBA and any type of liquids will not be returned. Items will be held for 30 days, then any unclaimed items will be donated to charity or discarded. CHECK OUT CHECK OUT PROCEDURES Departure from the premises is required by or before the specified checkout time. At beach houses, you are responsible for removal of any litter on the grounds around the property. Please set the thermostat temperature at 75 degrees F for summer and 65 degrees F for winter. Our housekeepers will strip and remake the beds, replace linens, vacuum, dust, clean the bathrooms, and mop the kitchen floor. If additional cleaning is required, you will be charged. Keys must be returned to your check-in location! Do not leave keys at the property! Unreturned or lost keys will result in the lock being changed at a cost to you of not less than $50.00. NO EXCEPTIONS PLEASE COMMUNICATION From time to time, we may send out email and/or text messages to facilitate your stay, alerting you that products are available, to remind you about providing feedback, or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. By providing your phone number, you agree to receive text messages from Brett-Robinson. Message and data rates may apply. Message frequency varies. You can view our privacy policy by clicking here.