MINIMUM AGE TO RENT IS 25 RENTAL AGREEMENT & DEPOSIT - Our rental agreement must be signed to make a reservation. We will place a security deposit hold (up to $500) that is released 7 days after departure. Deposit to be processed by Oster Golf Houses on guest credit card. 3PM ARRIVAL – The home will be prepared for your 3PM arrival by our team of customer service professionals. Please do not arrive early or disturb them, as they are on a tight schedule. CHECK-IN – There is no formal check-in required. Each home is equipped with an electronic door lock that requires an access code. The code will be provided 2 weeks prior to arrival along with access information. Simply enter the code on the keypad and press the check mark to unlock or lock the door. ALARM & SECURITY – If the security alarm is set, it will beep when you walk in. Enter the alarm code on the alarm keypad to disarm the alarm. The alarm keypad is located on the foyer wall. We have exterior security cameras that record activity. There are no cameras inside of the home. WIFI – The WiFi network is accessed by entering your name and email address. HOUSE CONDITION – We take pride in the appearance and functionality of our homes. Our team will perform an inspection before you arrive to ensure that everything is in excellent condition. However, we ask that you inspect the home yourself and ensure that it meets your expectations. If something needs attention, please let us know immediately. OCCUPANCY – The maximum occupancy of 4 bedroom Oster Golf Houses is 12 people and is monitored by security cameras. At no time should the maximum occupancy be exceeded. If additional guests occupy the home, your credit card will be charged $200 per person, per day. It is your responsibility to notify us of any changes in the number of guests. CHECK-OUT PROCEDURES – We kindly ask that you follow our check-out procedures on the morning of departure: • Please depart before 11AM – Our cleaning team is on a tight schedule • Bag all trash and place it in outside bins (on left side of house at bottom of rear stairs) • Load dirty dishes in dishwasher • Do not make the beds, so we know which ones were used • Turn out lights, adjust thermostat, close windows & lock all doors NO PARTIES –We often get requests for hosting rehearsal dinners, receptions, birthday celebrations...etc, but we do not allow parties or large gatherings in our homes. If a party is held in the home, you will be asked to vacate the property, and your credit card will be charged a minimum of $500. The fee is in addition to any extra cleaning or repairs required. CANCELATION POLICY – Your reservation can be canceled up to 60 days prior to arrival, by paying a $250 fee. You will receive a 97% refund because the credit card company retains their 3%. WE DO NOT ACCEPT CANCELATIONS WITHIN 60 DAYS OF ARRIVAL. If you are concerned about an unexpected event (Pandemic, epidemic, illness, accident, injury, change of plans...etc) impacting your reservation, we highly recommend that you purchase trip insurance. You are responsible for protecting yourself from the unexpected, not Oster Golf Houses. NO PETS – We love animals and have pets of our own, but we DO NOT ALLOW PETS of any kind in our homes. If a pet enters our home during your stay, your credit card will be charged $500. NO SMOKING – There is no smoking inside our houses. We allow smoking on porches and provide ashtrays for your use. If a guest smokes inside a home, their credit card will be charged $500. DAMAGE PROTECTION FEE – If you paid a damage protection fee, you are not responsible for unintentional damage to the home up to $1,000. HOWEVER, the Damage Protection Fee does NOT cover damage resulting from violations of any term or condition, such as unauthorized pets, smoking inside the home, exceeding occupancy, parties...etc. The Damage Protection Fee also does NOT cover damage resulting from gross negligence. ADDITIONAL CHARGES POSSIBLE – The rent collected does not cover additional charges resulting from violation of any Oster Golf House Term & Condition. Guest grants the right to bill such charges to the credit card number on file, provided by guest. WEATHER – Despite our best efforts, we can’t control the weather! No refunds or credits will be given as a result of weather. There is one exception: if a mandatory evacuation is ordered, a refund will be issued for the time period that the order is in effect.