Welcome to your The Neighborhood Hotel travel apartment. We’re so excited to host you in the best Neighborhood in Chicago!
Our Rental Agreement. Pleaseread it carefully, as it governs (a) yourReservation, (b) our cancellationpolicy, (c) the fees associated with violating our rules, and (d) the otherterms and conditions governing your stay with us at one of our “Rental Units.”For convenience, we’ll refer to this Agreement throughout as either the “RentalAgreement” or, simply, the “Agreement.” Also, we’ll refer to ourselves (whichincludes our employees, officers, and agents) as “The Neighborhood Hotel” or“we” or “us” and we’ll refer to you as either our “Guest” or, simply,“you.”
Let’s start with a few basics:
How to stay like a local in the Neighborhood.
There are so many awesome things to see, do,eat, and drink just steps away from your Rental Unit. You can find all thatcool stuff in your Neighborhood Field Guide located in your unit. That’s the funstuff. Here are a few ground rules (thenot as fun stuff):
You’re living like a local, be respectful of the other locals.
All of our Rental Units are smoke-free environments.
We can allow approved pets but we’ll have to charge a fee to accommodate your furry friend. We love animals but we love our unitsmore. However, if your pup is a service animal, give us a call and we will make reasonable efforts to accommodate your needs, as required by law.
Your friend, your responsibility. If you invite them to your Rental Unit, you’re responsible for their actions. We want you to be able to accommodate everyone but there are occupancy rules The Neighborhood Hotel must follow. Help us follow the rules and check out the occupancy requirements for your Rental Unit. If you exceed it, don’t worry! Send us an email at info@nbhdchi.com - and we’ll get you one of our bigger Rental Units, if available.
We’ve got you! If you need something, send us an email at info@nbhdchi.com.
Take only memories, leave the furniture, fixtures and accessories, linens, towels, etc. behind. It’s a total pain to have to replace them.
Please take one last look around before you head home as fees are associated with sending you your belongings.
This part sucks, but should you break anything, really mess something up, or decide to stay longer than your agreed upon length of stay, we have the right to charge you additional fees.
Other than that, almost anything goes (using basic common sense, of course). So, get out there and explore the Neighborhood!Need some advice on local eats, activities, etc.? We’re happy to help. We want allour guests to have the most amazing stay. Thank you for choosing The Neighborhood Hotel.
Here are the basic terms and conditions for your stay, as well as a list of fees associated with each violation of this Agreement:
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AGREEMENT TO BE BOUND. This Agreementdefines our terms and conditions. By booking a Rental Unit from TheNeighborhood Hotel, you’re agreeing to: (a) accept the terms and conditions ofthis Agreement; (b) follow the rules; and (c) accept the consequences describedin this Agreement if you break the rules.
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TERM OF AGREEMENT. This Agreement takeseffect when you make your Reservation, continues through your check-in date,and expires upon relinquishment of the Rental Unit. Early check-ins and latecheck-outs must be authorized by a representative of The NeighborhoodHotel.
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REQUIRED PAYMENT. We take a credit card toreserve the unit but you will not be charged until you check out – much like anormal hotel.
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CANCELLATION. Need to cancel yourReservation? Here’s a rundown of our policy:
Q: Are you canceling your Reservation 7 days(or more) prior to your check in?
A: We’ve got you! You’re entitled to a fullrefund.
Q: Are you canceling your Reservation within 7days of your check in?
A: Legally speaking, our policy says you willnot be entitled to a refund. HOWEVER, we like to be user friendly so please letus know as soon as you can and we’ll try to get the unit re-booked to someoneelse who is ready to stay. If that’s thecase, we’ll work with you to give you as much of a refund as we can based onthe difference in booking amounts.
BUT, the amount of any refund you might getwill depend on the rate at which you booked your Reservation and the number ofnights of your Reservation. IF we’re able to re-book the Rental Unit you arecanceling, then we’ll refund you the amount per night we were able to re-book,up to the amount you booked your reservation.
BUT, the lawyers want us to make it clear thatyou are not guaranteed a refund, and The Neighborhood Hotel has no obligationto re-book or to attempt to re-book the unit. But, if we do, and we rent itout, you’ll be eligible for a partial refund. That’s the best we can do forthese types of cancellations.
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RESERVATION CHANGES. Changes to yourReservation made more than 30 days prior to your check-in date may be allowedat the sole discretion of The Neighborhood Hotel. However, if the changes toyour Reservation involve decreasing the number of nights booked, you mayreceive a full or partial refund – see Section 4 above for details.
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SUBSTITUTION OF ACCOMMODATIONS. Unforeseencircumstances may cause your confirmed Rental Unit to become unavailable, andThe Neighborhood Hotel reserves the right to substitute a different RentalUnit. We’ll make every effort to ensure that your accommodations are ofequivalent value. If The Neighborhood Hotel can’t find replacementaccommodations, we’ll notify you as soon as reasonably possible and we’llrefund any payments you’ve made.
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CREDIT CARD AUTHORIZATION. To book one ofour Rental Units, you’ll need to provide The Neighborhood Hotel with a creditcard number as a guarantee of payment. You agree to pay the rent and anycharges associated with the unit. You also agree, upon request, to submit acredit card authorization for proving ownership of the payment method provided;failure to provide such information may result in a cancellation of yourreservation and will be treated as a guest-initiated cancellation. You alsounderstand that costs, legal or otherwise, incurred by The Neighborhood Hotelrelated to the actions of you or your party will be charged to your creditcard, and you authorize The Neighborhood Hotel to make such charges.
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OCCUPANCY LIMITS. Please respect theoccupancy limits listed for your Rental Unit.
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BACKGROUND CHECK. The Neighborhood Hotel mayconduct a background check on all prospective occupants of our Rental Units. Todo so, we’ll need each occupant’s full name, date of birth and, when requestedby The Neighborhood Hotel, a government-issued photo ID. The Neighborhood Hotelreserves the right to cancel a Reservation if the background check showsany information that we, at our sole discretion, feel would increase the riskof damage to our Rental Units. The Neighborhood Hotel reserves the right toshare with property staff the names of occupants who are authorized to be onthe property. If cancellation occurs as a result of a background check, youwill be entitled to a full refund.
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MINIMUM AGE REQUIREMENT. Guests must be 21years of age or older to make a Reservation, and the Guest who made theReservation must be present for the duration of the stay. If the Guest who madethe Reservation isn’t present during the stay, occupants may be removed fromthe Rental Unit and the Reservation may be cancelled without refund.
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FALSIFIED RESERVATION. If you make yourReservation fraudulently, or through misrepresentation of fact, yourReservation will be canceled, and you’ll lose any payments you’ve made. Youagree that The Neighborhood Hotel will not be liable for any injury or damageto property or people that results from such a Reservation, and you agree toindemnify The Neighborhood Hotel as described in Section 22 of this Agreement.
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SMOKING. Smoking or vaping of anysubstance, legal or otherwise, is prohibited in your Rental Unit, and in theproperty’s indoor common areas.
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EXCESSIVE NOISE. The Neighborhood Hotel iscommitted to respecting our neighbors and to promoting a peaceful, safe,memorable experience for all our guests. You agree to refrain from anyactivities that would disrupt the peace of neighboring properties and rentalunits. In other words, no excessive noise, smells, lights…you get it. Keep yourstuff to yourself.
You agree to comply with the property’s rules,including quiet hours, and to all local noise regulations. We may usetechnology to monitor volume levels in the Rental Unit. If law enforcement orthe building staff are called because of the actions of you or your party, it’sat your sole risk and expense, and it may result in additional charges and/orimmediate eviction without a refund for any unused nights.
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PROHIBITED CONDUCT. You, other occupantsof the Rental Unit, and any guests, invited or otherwise (“your party”), agreenot to break the law or engage in activities that may disturb or threaten therights, comfort, health, safety, or convenience of others, including TheNeighborhood Hotel employees, building staff, building residents, or other TheNeighborhood Hotel guests. Prohibited conduct includes, but is not limited to,the following activities: disrupting The Neighborhood Hotel’s businessoperations; verbal or physical harassment; manufacturing, delivering,possessing with intent to deliver, or otherwise possessing a controlledsubstance or drug paraphernalia; engaging in or threatening violence;possessing a weapon prohibited by state law; discharging a firearm in theapartment community; displaying or possessing a gun, knife, or other weapon inthe common area in a way that may alarm others; storing anything in utilityclosets that house any gas appliances; tampering with utilities ortelecommunications; bringing hazardous materials into the apartment community;or taking any action that would injure or derogate from The NeighborhoodHotel’s reputation in any way, including making any untrue allegations againstThe Neighborhood Hotel to others, whether online or otherwise.
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EVICTION. You are responsible for theactions of your party, whether those actions take place in the Rental Unit oron the property. You and your party may be evicted by The Neighborhood Hotel,the building’s management, or other lawful authorities for violating the rulesof conduct set forth in Section 14 of this Agreement. You and your party canalso be evicted for failure to vacate the Rental Unit by checkout time, forfailure to pay required fees, for failing to comply with any of the ruleslisted in this Agreement, for failure to adhere to the property’s rules, forsmoking in the Rental Unit, for the presence of unauthorized pets in yourRental Unit, for noise violations or for disturbing the peace, or for unlawfulactions of you or your party or any other breach of this Agreement.
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GUEST LIABILITY. You are responsible forinsuring your personal items and those of any occupants and people you inviteto your Rental Unit. You agree to be held liable for damage to your Rental Unitand its contents that occurs during your stay, excluding normal wear and tear.If your actions or the actions of your party cause the Rental Unit to becomeuninhabitable, you agree to pay the cost to repair and the posted nightly rateuntil the Rental Unit becomes habitable again.
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VACATING. When your Reservation expires,you agree to vacate the Rental Unit – voluntarily and peacefully. And, youagree to leave the Rental Unit clean and in good condition, excluding ordinarywear and tear, of course.
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REFUNDS FOR ISSUES OUTSIDE THENEIGHBORHOOD HOTEL’S CONTROL. Some things are out of The Neighborhood Hotel’scontrol, and we won’t issue refunds for them. This list includes, but isn’tlimited to: (a) environmental noise; (b) personal emergencies of Guest; (c)flight delays or other travel-related issues; (d) inclement weather; (e)internet or cable connectivity problems; (f) any states of emergency orgovernment-declared evacuations; (g) any pandemic or epidemic; or (h) any delayor failure caused by acts of God or other causes beyond The NeighborhoodHotel’s reasonable control, including fire, flood, earthquake, accident, storm,explosions, strike or labor dispute, act of war, and terrorism. Any such event,and any other event specifically identified in this Agreement, shall be deemeda “force majeure” event.
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DAMAGES. If there’s damage to your RentalUnit, you agree to report it to The Neighborhood Hotel immediately by emailing TheNeighborhood Hotel at info@nbhdchi.com. Any damage to the Rental Unit or theproperty by you or your party will be charged to your credit card. Broken ormissing items will be included in these charges.
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REPORTING OF PROBLEMS. If you experience aproblem with your Rental Unit during your stay, report it to The NeighborhoodHotel by emailing info@nbhdchi.com. We’ll do our best to fix the problem. Ifthe problem wasn’t fixed, notify us in writing within 7 days of your check outdate. If we don’t hear from you by then, we won’t be liable, and we won’t issuerefunds.
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NATURE OF OCCUPANCY. This Agreement doesnot give you rights as a tenant and does not create a Landlord-Tenantrelationship between The Neighborhood Hotel and You. The Neighborhood Hotelretains the right to control, manage, and possess the Rental Unit. You do nothave the right to exclude The Neighborhood Hotel from the Rental Unit, and, atthe expiration of this Agreement, The Neighborhood Hotel has the right toremove anyone in the Rental Unit as trespassers.
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INDEMNIFICATION. You agree to indemnify,defend and hold harmless The Neighborhood Hotel and its directors, shareholders,officers, employees, and agents from and against any damages, claims, costs(including reasonable attorneys’ fees and costs) and liabilities, whether forpersonal injury, property damage or otherwise, arising (a) in relation to thisAgreement or a breach thereof, or (b) from any act or omission of Guest, RentalUnit occupants or any invitees of Guest, provided that Guest’s indemnityobligations shall not extend to any situation caused by the gross negligence orwillful acts of The Neighborhood Hotel.
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WAIVER. The waiver by The NeighborhoodHotel of any breach by Guest of the provisions of this Agreement shall notconstitute a continuing waiver or a waiver of any subsequent breach by Guest ofthe same provision or any other provision in this Agreement.
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RIGHT OF ENTRY. The Neighborhood Hotel andthe building property staff have the right to enter your Rental Unit ifnecessary.
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TERMS. The section headings in thisdocument are not limiting and do not affect the interpretation of this Agreement.Whenever the singular number is used in this Agreement, and when required bythe context, the same shall include the plural and vice versa, and themasculine gender shall include the feminine and neuter genders and vice versa.
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SEVERABILITY. Each provision of thisAgreement is an independent clause, and if any one provision is unenforceable,that doesn’t affect the enforceability of any other provision.
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ENTIRE AGREEMENT. We both agree that thisAgreement contains our entire understanding with respect to your booking withThe Neighborhood Hotel and supersedes any other agreement between us, whetherwritten or oral. Neither one of us can change or amend this Agreement withoutthe other’s written consent.
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GOVERNING LAW AND VENUE. This Agreementshall be governed by the laws of the state of Illinois without regard to itsprinciples of conflicts of laws. We both agree that the sole venue for anymediation or judicial action related to this Agreement shall be in Cook County,Illinois. We both consent to personal jurisdiction of the courts in Chicago, Illinois.We both agree to waive our right to a jury trial.
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ATTORNEYS’ FEES. The prevailing party inany lawsuit arising from or relating to this Agreement is entitled to recoverits fees and costs, including, but not limited to, reasonable attorney feesfrom the non-prevailing party.
ADDITIONAL FEE SCHEDULE:
Unauthorized Late Check Out: Up to the cost of any impacted nights subsequent to originally scheduled check-out
Smoking in Room/Common Area: $500.00 minimum charge and eviction from Rental Unit
Excessive Cleaning: Up to $125.00 per hour of additional cleaning needed
Damaged or Missing Items: Varies depending on cost of item
Unauthorized Pets: $250.00 plus any damages or additional cleaning costs incurred
Noise Complaints: Complaint: potential warning issued or, if necessary, eviction with no refund.
Party in Unit or Common Area: Up to $2,000.00 plus any damages to The Neighborhood Hotel
Forgotten Personal Belongings: $75.00 minimum charge
