River City Resorts Nightly Rules and Regulations. Reservations made through AirBNB are required to share their personal email address with River City Resorts and e-sign and submit our Rental Lease Agreement (This Agreement) via Echo Sign. Guests will also be required to send RCR a photocopy of whoever booked the unit's ID.

Once the signed lease agreement and ID are received, we will E-Mail the check-in info and code to you, on your arrival date, once the unit is ready for check-in. Please E-sign and submit this Rental Agreement immediately as rental information will not be released until receipt of the Electronic Signature.

Reservations & Payment Terms: Please Refer Back to Your AirBnb Booking For These Policies

Cancellations/Changes: Reservations made through a 3RD party website (HomeAway, AirBNB, Vrbo...etc) have different deposit/booking/cancellation policies found where booking was made.

Refunds: Reservations are not contingent upon the availability or conditions of water recreational facilities including but not limited to the property pools, Comal and Guadalupe River, Schlitterbahn, and/or weather conditions, nor any outages in regards to cable or internet. RCR does not refund money for early departures or shortened stays for any reason. Rain checks will only be issued as a result of an emergency evacuation. Refunds will not be given for incidents out of our control such as rowdy crowds, etc. Nor will they be given for disorderly conduct reported by security. In the event of unforeseen circumstances, RCR reserves the right to move Tenants to an equal or higher priced unit at no extra charge in which the Tenant has the right to cancel the reservation with no penalty or fee. I agree with the Reservation & Payment, Cancellations/Changes & Refunds Terms described above.

Maximum Occupancy: Tenant agrees they will not exceed the maximum occupancy of (Property Sleeps) people at (Property Name) or on the property at any given time (which includes day guests). If it is found that the Tenant has violated this policy RCR may charge additional fees or terminate tenancy immediately without refund.

Check-In: Check-in is at 4:00pm (or whenever the unit is ready) directly to the rental unit. Check-in for the Cypress Falls Properties is at 1 pm Information such as address, property information, and entrance keycodes are Emailed to you on your arrival date!

Unit Access: All units are equipped with keyless keypad entries. Door codes are automatically generated and released via EMAIL to you around 3:45pm on the day of arrival and around 12:30 pm for Cypress Falls Properties.

Check Out: Check-out is at 11:00am. The tenant authorizes RCR to charge the credit card on file $100.00 beginning at 11:30 am. Tenants that have not checked out of the unit by 1:30 pm will be charged an additional one-nights rate plus tax. If the unit is a “turnover” (meaning we have guests checking in the same day/unit) the credit card will be charged a one-nights rate at 11:30am.

Departure: Upon departure Tenant (s) are required to follow RCR’s check-out procedure listed below.

• Load & start the dishwasher
• Take all trash to outside receptacles/dumpsters on property.
• Turn the A/C to 75° (summer) or the heater to 68° (winter)
• Turn off all lights
• Close and lock the doors behind you.

-If any furniture or items were moved around or taken from one unit/property to another, please be sure to return them the way you found them. Failure to do so will result in $75.00 deducted from Security Deposit.

A full written inventory and/or videotape have been taken of each property. RCR will inspect the unit upon your departure. Excessive cleaning and/or trash removal will result in additional charges either deducted from Security Deposit or charged to the credit card on file.

The tenant agrees to keep the property, furnishings, and appliances clean and in good repair and to pay for any damages the tenant or tenant`s invitee(s) may cause.

The tenant authorizes RCR to subtract from the security deposit and/or charge the credit card on file if additional cleaning is needed or any damages or missing items are found.

Linens: RCR uses all-white linens and provides BLACK wash clothes for the removal of makeup. Please be courteous of our property linens so that all of our future guests can enjoy them as well. Any damaged or missing linens (or white towels found ruined from makeup) will be deducted from the security deposit or charged to the card on file.

Smoking: All units are non-smoking. Smoking In The Unit Is Prohibited. Smoking is permitted outside on patios or decks as long as all windows and doors are shut so that no smoke enters the rental unit. We also ask that all Tenants be courteous to their neighbors and do not smoke in areas that allow smoke to bother those that do not smoke. All cigarette butts must be disposed of properly and placed in outside trash receptacles. If it is determined that a tenant or guests of the tenant have violated this policy RCR may charge a $500.00 fee immediately to the card on file and terminate the tenancy without refund.

Pets: Pets are allowed at certain properties, with a pet deposit of $500, additional fees of $25/day/pet, $60 additional pet cleaning fee and approval. Please notify the office to see if the unit you are renting is pet friendly and to be assessed the additional deposit and fees. Pets must be kenneled while left alone in the unit and you must take the pet outdoors to go potty, and you must clean up after the pet. No pets are to be left on the patio or to do their business on the patio. If pets or evidence of pets are discovered in a rental unit, a $500 fee will be charged to the guest, and may be evicted immediately.

Lost and Found: RCR is not responsible for any loss of money, jewelry, valuables of any kind, or any damage incurred to the Tenant’s motor vehicles or their contents. RCR will hold left behind items for two weeks. After two weeks, left behind items will be donated to charity. Shipping of items to be returned will be charged directly to the credit card on file, as well as a $25.00 fee deducted from the security deposit. Unless otherwise instructed, items will be mailed to the address on file with the credit card on file via UPS.

I agree to allow River City Resorts to charge my credit card for any additional fees that I incur.

Parking: Rental of a Condominium: Up to TWO parking permits may be issued for the rental of Condos and do not always guarantee you a spot on the lot. Tenants are guaranteed 1 designated/marked parking spot with an additional unmarked parking spot available on a first come-first-serve basis.

Rental of a HOME: ONE parking permit may be issued per bedroom (not to exceed four). *Parking for trailers, boats, jet skis, or oversized vehicles is prohibited. If any additional unauthorized vehicles are parked on the property, there will be a $50 fine per vehicle, and/or the vehicle will be towed at the owner’s expense.

*If your party has more than the allotted vehicles, please contact RCR for additional parking locations as public parking locations are sometimes within walking distance to most of our properties. Designated parking passes with rental/booking information are left in the rental unit per maximum allowance upon arrival.

Property Wristbands: Wristbands are required at some properties to enhance security and restrict the use of the amenities and grounds to paying Tenants and owners. Property-specific wristbands are left in the rental unit per maximum occupancy ((Property.Sleeps)) upon arrival.

Inspections: The maximum occupancy for each unit is highly monitored. RCR has the right to inspect the number of people in rental parties. Only up to the maximum occupancy ((Property.Sleeps)) may be on the property at any time, including children, babies, and daytime guests. Any party exceeding the maximum occupancy is subject to eviction without reimbursement of rents and deposits.

Fair Housing: RCR complies with all Fair Housing requirements, and will not deny any rentals because of race, color, religion, sex, origin, handicap, or family status. However, RCR will not rent to any persons under the age of 25. All reservations must be made by a “Responsible Party” 25 years of age or older who must occupy the property during the entire reservation time with a credit card on file. All additional guests occupying the property must be 25 years of age or older unless accompanied by a parent or documented legal guardian. RCR reserves the right to ID and evict any and all guests that are not in compliance with this regulation. The “Responsible Party” will be responsible for all charges: including violations, lockout fees, damages caused to the unit, buildings, pool/hot tub, etc. No bachelor/bachelorette parties are allowed. These properties are privately owned and RCR management reserves the right to refuse service to anyone.

Maintenance: Every effort is made to keep the equipment and appliances in good working order; however, the operation of all appliances cannot be guaranteed. A 24-hour emergency cell number is available to report major appliance, plumbing, or air conditioning problems. Authorized employees or repairmen may enter the premises during business hours for purposes connected with repair, care, or maintenance of the rental unit. We will do our best to have any repairs completed quickly; however, No Discounts Or Refunds Will Be Given For Equipment Or Appliance Failure.

Safety: Safety and security are the sole responsibility of the Tenant. The Owner(s) or its agents assume no responsibility or liability for the safety or security of the Tenants or injury caused by the criminal acts of other persons. If a disturbance should arise during your stay, contact the New Braunfels Police Department. Tenants should ensure that all doors and windows are locked at all times, and Tenant must immediately notify RCR if any locks become inoperative.

Tenant Conduct: Tenants shall not disturb, annoy, endanger, or interfere with other tenants of the property or neighbors. Nor use the premises for any unlawful purposes, nor violate any law or ordinance, nor commit waste or nuisance upon the premises. It is further agreed and understood between tenant and River City Resorts that any disturbances resulting in neighbor complaints or police actions shall cause tenancy to be subject to termination for with and all monies to be forfeited to River City Resorts.

Noise Ordinance: The city of New Braunfels and surrounding areas has a noise ordinance of 10pm. All music and loud noise must be turned down by this time. Nudity, profanity, and excessive noise will result in eviction without refund.

Patios/Balcony/Entry Areas: Patios, balconies, and entry areas must be kept free from items that could be a hazard. Tenant shall not store any combustible items on-premises (ie, gasoline, lighter fluid, etc.) By City Ordinance: Bonfires & Grills are NOT allowed to be used from the patio/balconies of any rental units. This is a fire hazard and the Tenant is subject to fine and evection if found using one. Most properties have charcoal grills located on-site for use of Tenants.

Tubes: River City Resorts offers FREE tubes to the guests staying in our units at Camp Warnecke, Comal River Condos, Inverness, Twin River Villas, Village at Gruene and Waterwheel condos. We do not offer a shuttle service.

Plastic bottomless tubes will be inflated and left inside each of our units with an electric air pump. Guest will be required to keep the tubes blown up for use and keep the tubes in their possession for the duration of their stay. Upon departure, guest IS Required to leave all tubes Inflated AND Leave Inside. This is how we check for tube damage.

A $50 fee per tube to be withdrawn from my credit card in the event any tubes are not returned and/or are returned damaged or flattened. Guest authorizes RCR to charge the card on file accordingly.

Participants Voluntary Release of Liability and Assumption of Risk Agreement: The person that books this reservation is responsible for anyone and Everybody Using RCR Tubes Agrees to the Policies Below.... In exchange for being allowed to use the tubes available from River City Resorts, Inc. and to participate in any way in the activity of river tubing and its related events, I, the undersigned, for myself and my successors or assigns, acknowledge, appreciate, and agree that ALL using RCR courtesy tubes:

1. Can swim and is physically and mentally capable of participating in this activity.
2. River City Resorts, Inc. does not own, control, alter or maintain the river or the surrounding areas including the Private property along the river, located at the take-out.
3. The use of the equipment from River City Resorts, Inc., and the activity of river tubing and its related events is inherently hazardous. By way of example, and not limitation, these hazards include wet or uneven surfaces, slips, trips, falls, collisions with or entrapment in rocks or trees both above and below the water, equipment failure, vehicle accidents, encounters with wildlife, and weather conditions.
4. The risk of injury from these hazards, both known and unknown, as well as from the use of the equipment, and the use of the river and its surrounding areas is significant. Including but not limited to; cuts, lacerations, bruises, sprains, strains, dislocations, broken bones, head injuries, drowning, permanent paralysis, or death.
5. I have familiarized myself with the conditions of the river, including its sides and the surrounding areas, and the weather conditions/forecast for the duration of my use of the equipment and my involvement in the activity.
6. I knowingly and freely assume all risks, both known and unknown, related to the use of the equipment or the activity of river tubing and its related events; even if arising from the negligence of the releases or others, and assume full responsibility for myself while using the equipment or while participating in the activity of river tubing and its related events.
7. I willingly agree to comply with all written and verbal terms, conditions, warnings, restrictions, and directions given by River City Resorts, Inc. or others for the use of the equipment and the activity of river tubing and its related events.
8. If I or anyone in my party using RCR courtesy tubes under my name, incur any injuries while using the equipment or participating I will immediately notify a River City Resorts, Inc. representative, and seek any necessary medical attention at my own expense.
9. I, for myself and on behalf of successors, my heirs, assigns, personal representatives, and next of kin, hereby release, indemnify, hold harmless, and promise not to sue River City Resorts, Inc., its officers, officials, servants, volunteers, agents and or employees, other participants, sponsors, advertisers, promoters, property owners or lessors, public entities, and any other individual that is connected in any manner with the use of the equipment, the transportation, or the activity and its related events, from any and all claims, demands, losses, and liability arising out of or related to any injury, disability, or death I may suffer, or loss or damage to person or property, whether arising from the negligence of the releases or otherwise, to the fullest extent permitted by law.
10. I agree that should I or my successors or assigns assert a claim as a result of my use of the equipment or participation in the activity of river tubing and its related events, the claiming party shall be liable for the expenses, including legal fees, incurred by the releases. The claim shall be submitted to arbitration before the American Arbitration Association, and not by way of a civil lawsuit filed in either the state or federal courts. Three arbitrators, including one neutral, shall be utilized.
11. Every term and provision of this contract is intended to be severable in whole or in part. If any of them are found to be unenforceable or invalid, that shall not affect the other terms and provisions, which shall remain binding and enforceable on me, my successors, and assigns.

Minors using tubes: In the event that minors use River City Resorts, Inc. issued tubes.

The person who books this reservation and is listed as the renter and point of contact is a responsible adult and certifies that I am over the age of 18, and will not hold River City Resorts, Inc. accountable for any of the minors participating in the activity of river tubing and its related events. As the signee of this contract, I and or the parents or legal guardians assume responsibility for any minors that are in attendance and absolve River City Resorts, Inc. of accountability for minors. I certify that any minors properly fit into the equipment, that they are able to use it properly, and that they are capable of participating in the activity of river tubing and its related events. I agree that as the signee, I assume responsibility and agree that the terms of the contract above shall likewise bind me, my child, my heirs, and my legal representatives. I hereby release and shall defend, indemnify and hold harmless River City Resorts, Inc., its officers, officials, servants, volunteers, agents and or employees, other participants, sponsors, advertisers, promoters, property owners or lessors, public entities, and any other individual that is connected in any manner with the use of the equipment, the transportation, or the activity and its related events from every claim and any liability arising out of the minors in question use of the equipment or participation in the activity of river tubing and its related events. I further promise not to sue the entities referenced above on my behalf or on behalf of the minors in question.

I have read this document fully. I fully understand the meaning and intent of the same. I understand that I am giving up substantial rights for myself and/or the minors in question, and voluntarily sign it for the privilege of allowing me, my party, and or the minors in my party to use the equipment and to participate in the activity of river tubing and its related events.

INFO:

• Please do not turn A/C units below 72º, as this gives the A/C more of a chance to freeze up. If an air conditioner freezes up and Maintenance is called, the Tenant will be responsible for the maintenance fee charge of $30.00 AND the invoice amount from the HVAC Company. (deducted from the security deposit or charged to the card on file) Any AC units found set below 72º during the stay or upon departure will incur a $75.00 charge against the security deposit.

• On average, it takes refrigerators 24 hours to reach stable temperature upon initial fill. To ensure that the refrigerator reaches a stable temperature within 24 hours, fill with groceries, and limit door openings during the initial 24-hour period. If the ice in the freezer is not melting, the refrigerator is working properly.

• Please do not flush any feminine products, grease, etc. down the toilets. Plumbing issues caused by these problems will incur fees deducted from the security deposit or charged to the card on file.

• Each rental unit is individually owned, and changes in furnishings and bedding are constantly changing. Virtual tours and/or photos may not necessarily reflect the actual furnishings of units. -Please note, as of June 2021 we no longer offer our courtesy tubes to guests. -We apologize for any inconvenience, you may rent tubes from a number of different river outfitters, or purchase and bring your own!

Be advised that the property you are renting contains inherently dangerous natural conditions associated with the location. By initialing below, you understand and freely agree that you are responsible to inform your entire party and guests that RCR, the owner(s) and their agents accept no responsibility for any accident, injury, or death that occurs on the premises. Please take extra precautions to protect the safety of your party and children while on the premises.

Tenant and RCR acknowledge and agree that this Rental Agreement may be executed by electronic signature, which shall be considered as an original signature for all purposes and shall have the same force and effect as an original signature.

Without limitation, “electronic signature” shall include emailed versions of an original signature or electronically scanned and transmitted versions (e.g., via pdf) of an original signature.

Your signature below indicates that you have read, understand, and agree to River City Resorts Rental Agreement & Policies in its entirety.