As Superhosts we welcome many hundreds of guests each year and we want every guest to have an amazing stay. We have found the following rules help us to ensure that all guests have the best possible stay: ✔ Locals must communicate with us before booking ✔ Quiet hours 10pm-8am ✔ Parties and pets are not permitted ✔ Communication must be via the Airbnb inbox. You're welcome to call us but please first inbox us as more than one of us watches it and we generally respond very quickly. ✔ You agree to respect and follow all community guidelines posted in the property and within the complex; ✔ You certify that you are willing and able to follow the instructions that you are provided in the messages and the house manual; ✔ You agree not to make enquiries or requests of the host before checking the comprehensive helpful house manual we will provide. This enables us to always be as responsive as possible to all genuine enquiries for all of our guests across our properties. ✔ In the spirit of fairness, when booking and/or cancelling you agree that you will always make us aware of any issue that you have, and allow us sufficient opportunity to fix the issue, before leaving a review or requesting any refunds. You also give us and our authorised tradespeople permission to enter the property to fix those issues during your stay. ✔ Please advise of issues promptly. If we agree that any issue is cause for a refund of a portion of your stay, this will be calculated no earlier than from the time you let us know until your checkout day. Most likely it will be calculated from when your time of checkout. ✔ Guests who book 7+ and 30+ days receive a corresponding long-stay discount. You agree that, should you shorten your stay to be less than the duration required for that discount, it will no longer be eligible for that discount and the nightly rate will be according to the new duration of your stay. ✔ If you don't advise of the issue during your stay and thereby deny us the opportunity to fix the oversight, you agree that it mustn't be all that important and commit to not ask for a refund and agree that any mention of the issue in your review is cause for the review to be removed. We say this because of the recently a few poor-quality guests have been manipulating the generous Airbnb platform to create exaggerated claims to receive discounted/free accommodation. Just act in good faith please. Airbnb is a community, and we genuinely want to give you a great stay.

FEES • As we are not onsite, if you lock your keys in the apartment you will incur a $33 lockout fee for someone to attend the premises. • If you lose keys you will incur a lost key fee $198 per set of keys to have them replaced • If you are found to be smoking in the apartment or on any balconies you will incur a fee of $220. Drug use is prohibited also and is subject to a separate $220 fee. • If you use the BBQ in this property, please be courteous and return it to a clean state. If left in a dirty state there will be a $33 additional cleaning fee. • If you have a pet in the apartment without approval there is an extra $200 cleaning fee. • If any supplied pool towels supplied are not in the apartment on check-out we will understand you wished to purchase them at the cost of $25 each against your security deposit. • You commit to enter the correct number of guests into your booking who will be staying at the property over night. If not, please contact us to make the correction so that we supply sufficient linen and amenities. • You are welcome to have a reasonable number of guests visit during the day outside of quiet hours. However, as our property has an occupancy limit and strict no party policy, in the event you have additional guests and we receive a noise or other complaint or disturbance you are liable for an additional $25 per person charge. Also, any additional occupants present after the 10pm quiet time cutoff will incur the same $25pp charge. If private security is called to attend the premises you agree to be liable for a $200 call out fee.

CHECKOUT While we attempt to give a late checkout on request when possible, these must be requested and approved no later than the EVENING before checkout. Our usual checkout time is 10am. For any later approved checkout the fees are as follows: ►11am free, when possible ►12.30pm $25 ►2pm $50 Because unapproved late stays can affect our ability to prepare our property for our next valued guest's timely arrival, if you check out later than 10am without approval the following fees will apply ►$50 per hour or part thereof ►After 2pm next full night's rate will apply The time that the keys are returned is the time you are considered to have checked out. In the event that your unauthorised late stay impacts on our ability to host the next guest, you are liable for cost of their alternate accommodation. You agree that the time you return the keys to the designated point will be considered the time that you've checked out. If the property is left excessively dirty on check out, you will incur a second clean fee for a deep clean equal to the cleaning fee paid on booking (for example, stained carpets or sofas, marked walls etc) If any negligence in following our simple house rules ( for example, unapproved late checkout, failure to return keys, damage to or the state you leave the apartment and its furnishings in, theft of items etc) leads to us having to refund or discount the next guest, you are responsible for those costs. Ultimately, we try to treat all our guests with the utmost respect and courtesy, and as long as you do the same in our property you'll have an amazing stay :)