By proceeding with this booking, you hereby agree to abide by the following rules (and as the lead guest please ensure you pass them to guests in your group):   CHECK-IN: AFTER 3:00 PM Our advice: If you arrive earlier (or anticipate to arrive early) and would like to drop off your bags ahead of check-in please do contact us. We will try our best to accommodate your request and make arrangement with housekeeping accordingly. Entry before 3pm without authorisation not allowed.   CHECKOUT: BEFORE 10:00 AM   (If check‑out runs past the agreed time, a $50 NZD per hour fee may apply. This is not a paid option — it is a penalty we are charged by cleaning company if their cleaners are delayed due to overstay). Our advice: If you need to check out later than 10am due to any unforeseen circumstances please contact us as early as possible. Our cleaners run on a tight schedule but we will try our best to accommodate it.   SELF-CHECK-IN Seven days before your arrival we will send you detailed online guest book link via email (direct bookings) or message to your booking channel inbox. Inside this link you will find check-in, check-out, and rubbish handling instructions. They are extension of these house rules and hereby you agree to follow them. Our advice: Our guidebook is online accessible so you can conveniently access it anywhere anytime on your own device. However if you do not anticipate having internet access at time of check-in please download/save our check-in instruction ahead of time.   FURNITURE If you move furniture during your stay please move them back to their original location prior to check-out.   DAMAGED ITEMS We understand sometimes accidents happen, but please notify us of any damages, stains, spills or other incidents that fall outside regular clean. We don’t normally charge for replacement of smaller items, this just allows us to replenish broken items or arrange fixes promptly. And if it's something that can be easily fixed it replaced we won't charge anything.   RUBBISH All rubbish should be properly disposed of in designated rubbish/recycling bins or areas.    KITCHEN CLEANING The cleaning included in your reservation cost does NOT include cutlery, crockery, glassware, outdoor grill, oven, or cookware cleaning. Any of the mentioned left dirty after check-out may incur an extra cleaning fee. Exception is for studio units where there is no kitchen sink. Our advice: Do clean your dishes, cutlery, utensils, outdoor grill and cookware prior to your departure. You can load them into the dishwasher (if present) and turn it on. Our team will clean them further after unloading if needed and put them back in storage.   OUTDOOR GRILL If an outdoor grill is present on the premise, please ensure it is cleaned after use.   EXTRA CLEANING FEE Should it be necessary to clean carpets, remove stains, smell of smoke, or remove excess rubbish, the cost will be charged at a rate of 65 NZD/hour.   USE OF TV If you use TV/DVD/SmartUV and/or attach any additional equipment, please return all settings to how you found them. If our next Guest call us to set up the TV/DVD/SmartUV for them due to cable being unplugged or smart TV cannot connect to the internet we may pass a call-out cost of 65nzd to you. Our advice:  This only refers to physical alteration of the TV/stereo settings or OS language. Please be considerate, not everybody is good with technology and can set the tv on their own.   LOST KEYS If guest loses the accommodation key or the garage door remote or if guest is locked out of the accommodation all associated call out charge and replacement cost will be passed to guest.  Our advice: Keep the keys inside the lockbox when going out to minimise this risk and to share the key between groups. Notify us immediately via a phone call (phne number in our online guest book) so we can provide you with immediate access with a spare key.   NO SMOKING Some of our accommodations are equipped with smoke detectors that are linked directly to Queenstown fire brigade. Any activation will trigger a fire brigade visit and the incurred fees will be passed to guest. Smoke detectors should not be altered or removed without prior authorization from our Team or fire brigade.   COOKING Open windows and turn on the kitchen extractor fan while cooking. Some of our accommodations are equipped with smoke detectors that are linked directly to Queenstown fire brigade. Any activation will trigger a fire brigade visit and the incurred fees will be passed to guest.   NO PARTIES OR EVENTS We are very serious about compliance with regional council and looking after our community. We may cancel your stay without notice and evict you from the premises if any event or party is organized without our consent. No refund will be processed. Our advice: Do notify us if you are inviting people over.   QUIET HOURS: 8:00 PM – 10:00 AM however your activities should not disturb your neighbours at any times. Keep the noise within reasonable and respectable to the surrounding levels and well contained in your accommodation only.   NO SHOES INSIDE  Please do not walk inside with your outdoor shoes on. We do clean the floor so you do not have to.    NO DRUGS OR UNAUTHORISED WEAPONS Failing to abide by this rule will lead to immediate cancelation of your stay and eviction without notice. There will be no refund processed. Our advice: If you are on a business trip and must carry a weapon due to the nature of your work or intend to bring a hunting weapon for the sole purpose of hunting animals do notify us in advance. We may ask you to show us a paper proof. In all other occasions please leave your firearms at home.   NO CRIMINAL or UNLAWFUL ACTIVITIES Failing to abide by this rule will lead to immediate cancelation of your stay and eviction without notice. There will be no refund processed.   By proceeding with this booking guests are agreeing to these terms and conditions