Community rules

This is people’s home. Our community’s expectations of you are different to what you would find at a hotel. To enjoy a comfortable stay, please consider your surroundings and treat our residents as you’d like your neighbour to treat you.

• Loud noise: condominium rules prohibit any noises that disturb the comfort of other residents. This includes parties or other noisy or disruptive activities. Your host may incur charges if you violate this rule, and could pass those costs on to you. Please be particularly careful to avoid any noise in the hallways or lobbies as sound can echo there.
• Smoking: smoking, including cannabis and vaping, is prohibited throughout the property, including inside units, on your balcony, or in the courtyard. We have sensitive smoke detectors and you may cause a building-wide alarm and incur penalties. In addition, you may be charged under provincial codes.
• Balconies: do not drop any items off your balcony. Security camera coverage is typically sufficient to allow Toronto Police Services to charge offenders with mischief endangering life, among other criminal charges.
• Amenities: short-term rental guests may not use building amenities, including the swimming pool and gym. Several nearby venues offer day passes for their fitness and swimming facilities; our team would be happy to recommend a few.
• Occupancy: the number of guests per reservation may not exceed two people for a studio, three people for a one bedroom unit, five people for a two bedroom unit, and seven people for a three bedroom unit.

Elevators

Elevators require a key fob to access your floor. As a result, you must obtain the door key and key fob from your host before trying to go up to your unit. When boarding the elevator, scan your key fob, press your floor button, and then step aside so others can do the same. If you have large suitcases and there is an elevator queue, please prioritize the permanent residents of the building. Please avoid crowding the elevator lobbies.

Who to call

If you have a problem specific to your unit –for example, an appliance or the wifi not working –please contact your host, because the condominium management and security team will not be able to assist. If you have a problem relating to other residents of the building, common areas, or building infrastructure, please contact our condominium management team or the front desk. Call 911 in an emergency when you need immediate help from police, fire or ambulance services. This may include medical emergencies like someone experiencing chest pain or other distress. Notify security after you call 911.

Garbage

Near the elevators on each floor you will find a waste disposal room with two garbage chutes. Please follow the signage to operate the chutes. Do not try fit oversized waste into the chutes. Do not dispose any items that are hot or could start a fire. If a chute is out of order, or if you have oversized waste, please take your waste to the P1 parking level bulk disposal area.

Drains and Leaks

Do not discard fats, oils, grease, or other objects down sinks, drains, or toilets because it causes blockages. If you detect a leak, please inform the front desk immediately and take action to stop the spread of the leak. Units have water shutoff valves within cabinets and next to the laundry appliances.

Fire alarms

If you trigger the fire alarm in your unit (for example, by burning food), turn on the kitchen range hood extractor fan and bathroom extractor fan(s), and open your balcony door. Opening the door to the condominium hallway may trigger a building-wide smoke alarm so please avoid this.

Thank you for respecting these rules and enjoy your stay at Ice Condominiums.

On the day of your arrival, you will receive a Key Café code.
The Key Café box is located at the entrance of 12 York Street. (In the Building)

Inside, you’ll find:

• Keys to the front door
• A garage fob (parking is available at P2, space 34)
• An elevator fob, required to access your floor

Upon arrival, please check in at the security desk.

Welcome! Please take a moment to review our House Rules. We kindly ask you to respect the space and share these guidelines with your guests to ensure a smooth and enjoyable stay: • Be considerate of neighboring units • Report any damage or breakage. We understand accidents happen and appreciate timely notice so we can repair or replace items for future guests. • No smoking inside the condo. Smoking is permitted on balconies only with doors/windows closed and proper disposal of cigarette/cigar butts in provided bins. • Please wash and put away any dishes used, or load them into the dishwasher before departure. • Check out is at 11:00 am • The garbage and recycling shoot is located by the elevators. • Dispose of all food items from the fridge, freezer, and pantry at the end of your stay. • Do not rearrange furniture. If moved, kindly return it to its original position. • Do not remove any items from the unit. • Before departure, please ensure no garbage, recycling, dirty dishes, food, or personal items are left behind. Thank you for your cooperation — we hope you enjoy your stay! In the event of fire or medical emergencies Please call 911 If keys and fobs are not returned there will be a $200.00 charge. (Keys $50.00, Building fob $50.00, Garage fob $100.00) If any linen or towels are missing or damaged actual cost will be charged.