Following rules apply to all guests:

HOUSE RULES & BENEFITS for Address Residences Dubai Opera

House Rules are for the benefit of Holiday home operators and Residents and are designed to create a serene, attractive, and safe environment for the families, children, neighbours, and guests of the Residences. Adherence to these rules will maintain, preserve, enhance, and protect the property values and assets of the community. The service provider retains the right to amend or change the house rules at any time without prior notice.

1. GENERAL

1.1 Permitted Use (a) The holiday home operator must ensure that the Residence is strictly for its permitted use as specified in the sales & purchase agreement. (b) The holiday home operator of a Residence must not allow the number of people in the Residence at any time to exceed the number of people that the Residence is designed to occupy. (c) The duties and obligations imposed by these House Rules on the holiday home operator of a Residence shall be observed not by every Holiday home operator but by their Holiday home operators, agents, contractors, employees, family members, guests, lessees, licensees, servants, invitees, service providers, and any other visitors. The Holiday home operator shall be responsible for and shall ensure that all those persons comply with these House Rules and shall make good all damages and losses caused by the said persons.

1.2 Noise & Nuisance Activities (a) No nuisance, obnoxious, or offensive activities may be carried out in the building, nor shall anything be done or maintained in the Residence, which may become an annoyance or nuisance to the neighbourhood or interfere with the quiet enjoyment of other Residents or the operations of the Residences. (b) Such nuisances include but are not limited to, odors, smoke, heavy cooking smell, vibrations, and obstruction of views. Offensive noises include but are not limited to, those that are caused by televisions, stereos, and musical instruments. Noise is considered too loud if it can be heard by an adjacent neighbour when inside their Residence with their windows and doors closed. (c) A fine of AED 1,000 will be applied to the Holiday Home operator in the event of a violation.

1.3 Privacy (a) No activities may be carried out that may unreasonably interfere with a Resident's right to privacy within that Residence. (b) Holiday home operators bear the responsibility to take reasonable measures to protect their privacy.

1.4 Abuse of Residence Staff (a) Holiday home operators are to treat all staff members of Address Residence Dubai Opera and structures therein cordially. Verbal and/or physical abuse will not be tolerated and will be treated as a serious violation of the Rules and UAE law. (b) Service providers reserve the right to escalate any violation or abuse of the staff to local authorities. (c) In the event of any staff verbal and/or physical abuse a fine of AED 1,000 will be applied to the holiday home operator.

1.5 Hazardous Activities (a) The holiday home operator must not do anything in its Unit, the Common Areas, or the building that is likely to affect the operation of the fire safety devices in the building or to reduce the level of fire safety in the Residences, the Common Areas, or the Building. (b) Discharge of firearms and the use of toy guns and air guns ("bibi guns") which can inflict damage on persons or property are expressly prohibited. (c) No open fires may be lit within the building. (d) Shisha ('hubby bubbly') and Bukhoor are not allowed in the Residences. (e) No barbeques or cooking equipment of any nature is allowed to be used on the balconies or terrace areas. (f) Activities or conditions which endanger the health and/or safety of others are prohibited. (g) No cigarette butts or any other item should be thrown from the balconies. (h) A fine of AED 1,000 will be applied to the Holiday Home operator in the event of a violation.

1.6 Littering and Vandalism (a) The act of littering, graffiti, or vandalism is expressly prohibited within the building. The Holiday home operator shall be held liable for the cost of cleaning, repair, or replacement resulting from any such prohibited action carried out by the Holiday home operator. All incidents of serious vandalism will be reported to Dubai Police for further action. This includes both the interior and exterior of the Residence. (b) Domestic garbage should be disposed of in the garbage chute located next to the service lift on each floor and not left outside the Residence. (c) A fine of AED 1,000 will apply for leaving the garbage outside the Residence or on the floor inside the garbage chute room.

1.7 Pets Policy (a) Pets are not allowed within the Residence or anywhere within the premises. (b) The holiday home operator agrees that the service provider reserves the right to remove or request the holiday home operator to remove pets immediately once suspected. (c) A fine of AED 1,000 will be applied to the Holiday Home operator in the event of a violation.

1.8 Visitor's Policy (a) All Holiday home operator's guests/guest visitors visiting the Residences will be requested to produce a valid Original Passport or Emirates ID at the Residence Reception. A photocopy of the ID will be made and filed by the Residence Reception for security reasons. No ID will be retained by the Residence Reception team. (b) Visitors will not be allowed to the Residence should a valid Passport or Emirates ID not be available. (c) Any outsourced services expected by the Holiday home operator such as, but not restricted to, cleaners, maintenance, movers, food delivery, etc. will be required to pass through the back of house security checkpoint and deposit their original valid UAE ID.

1.9 Access to the Residence (a) The Holiday home operator shall permit the Service Provider, its employees, contractors, representatives, and agents at all reasonable times to enter the Residence to clean, service, inspect, and examine its condition. (b) The Holiday Home Operator also hereby allows the Service Provider, and its employees, contractors, representatives, and agents to enter the unit at any time deemed necessary by the Service Provider and without prior notification to the Holiday Home Operator, to repair and maintain any systems or networks passing through or servicing the residence, such as (by way of example and without limitation) fire alarm system of the building or the project. (c) Should the residence be on 'do not disturb' for two consecutive service days then the Service Provider has the right to announce and access the residence for safety and security reasons. (d) The holiday home company representative must be present during the check-in/check-out process to assist their guest in providing their IDs. (e) Address Residences Dubai Opera team is not liable to complete any check-in or check-out procedure and provide access on behalf of the holiday home operators or their representatives.

1.10 Balcony (a) Children should always be under adult supervision and should not be left unattended on the balcony. (b) Throwing any objects from the balcony is an offense and can cause damage and injury. Offenders may be evicted immediately and prosecuted under governing law. (c) According to the local law, the display of laundry on the balcony of your Residence is prohibited. Nor Barbeque oven, flag, photos, drawings, plants, or any other visible items can be displayed on any Residence balcony. (d) Balconies may not be used for storage of any storage units, boxes, refuse, unused furniture, cabinets, cartons, automobile parts, recyclable material, storage and/or recycling containers, woodpiles, clothes lines, clothes drying racks, barbeque grills and/or other equipment, bicycles, or any children's tricycles, wagons, strollers, skateboards, scooters, slides and playhouses. (e) Should any items be stored on the balcony, the Service Provider has the right to remove such items and place them inside the residence without any prior notice. (f) Decorative lights or lighting are not permitted on the balcony. (g) A fine of AED 1,000 will be applied to the Holiday Home operator in the event of a violation.

1.11 No Smoking (a) Smoking is not permitted in the common areas except in such areas designated as 'Smoking' areas, if any, as determined by the Service Provider. (b) A fine of AED 1,000 will be applied to the Holiday Home operator in the event of a violation.

1.12 Shopping Trolleys Shopping Trolleys are not permitted into the building. Trolleys will be stopped at the Security Check Point and bags will need to be carried from that point onward; assistance will be provided with the bags if required.

1.13 Television Channels (a) The holiday home operators should subscribe to a TV channel package with Etisalat or DU to avoid service interruption; the cost of the direct service to Residences will be borne by the residence holiday home operator. (b) External satellite dish is not permitted to be placed in the Residence or on the balcony.

1.14 Vehicles and Parking Restrictions (a) All Holiday home operators are required to adhere to all rules regarding parking. Violators will be cited, fined, clamped, or have their vehicles towed at the holiday home operator's expense, or have their parking access card de-activated. (b) Holiday home operators' guests may only park their vehicles in their allocated parking space. (c) Vehicles are not to be parked in a handicapped parking space, without a handicap placard or similar authorization. (d) Vehicles are not to be parked in any manner that interferes with any entrance or exit from the building or any other vehicle. (e) Holiday home operator's guests/visitors may use Dubai Opera's free underground parking. Valet service is not available for holiday home operators and visitors. (f) No overnight parking will be allowed for the Holiday home operator's guests or guests' visitors in front of the building; in case of violation, AED 500 will be applied before releasing the car. (g) No dismantled or wrecked vehicle or equipment shall be parked, stored, or deposited at the Residences Car Park. (h) Vehicles that drip fluids or that damage the parking are to be removed or repaired. The Holiday home operator will be responsible for the clean-up and/or repair or the reimbursement to the Service Provider for the clean-up and/or repair. (i) No motorized vehicle of any kind may be operated in any manner that is dangerous, noisy, or which creates a nuisance. Any violation of the speed limit or driving considered to be dangerous by the Service Provider shall be deemed a serious violation of the Rules and shall be dealt with accordingly. (j) A fine of AED 1,000 will be applied to the Holiday Home operator in the event of a violation.

1.15 Residence Access Cards A residence access card should be used by the Holiday home operator's guests to whom it has been issued or by those registered via reservation. All unused or invalid access cards must be returned to the residence reception.

1.16 Common Areas (a) The holiday home operator's guests must not obstruct the lawful use of the Common Areas by any person. (b) The holiday home operator's guests must not in any way cover or obstruct any lights, skylights, windows, or other means of illumination of the Common Areas. (c) If any Holiday home operator's guest fails to comply with Rule 1.16 (a & b), the Service Provider is entitled to remove any obstructing items and place them in the Holiday home operator's unit, store such items in any other place at the Service Provider's choice, or dispose of the items at the Holiday home operator's sole liability, cost, and expense without notice to the Holiday home operator. (d) The building management is committed to providing a safe and serene environment for everyone. To achieve this, the use of scooters, kids' vehicles, bicycles (electric, non-electric), skateboards, and similar items is not permitted in the common areas of the building. These areas include but are not limited to the lobby and reception areas, hallways and corridors, restaurants, cafes, dining areas, lounges and waiting areas, guest elevators, poolside and spa areas, event and meeting spaces, and any other common spaces accessible to guests. (e) Mobility aids or devices used by people of determination are exempt from this policy, as are hotel-provided equipment or vehicles approved for specific events or purposes. (f) If a guest or visitor is found using prohibited items in public spaces, the residence staff will request them to refrain from such use. Continued non-compliance may result in further action, including secure storage of the item for the duration of the stay. (g) The residence staff will assist in showing the dedicated areas where the subject items can be securely stored or parked at no extra cost. (h) A fine of AED 1,000 will be applied to the holiday home operator in the event of a violation.

1.17 Damage to Common Areas (a) The holiday home operator's guests must not mark, paint, or drive nails or screws or the like into any structure that forms part of the Common Areas. (b) The holiday home operator's guests must make good any damage, breakage, or defect to the Common Areas or any fixtures and fittings to any other Unit occasioned by want of care, misuse, or abuse on the part of the Holiday home operator or the Holiday home operator's guests. (c) The holiday home operator is liable for any damage caused by their guests and will be informed accordingly via e-mail with the cost of the damage. (d) Holiday Home Operator Managers, Staff, and Representatives are prohibited from utilizing shared common areas and residential facilities. Additionally, they should refrain from occupying lobby seating areas or using them for their business transactions in a manner that could potentially disrupt or inconvenience other residents. (e) A fine of AED 1,000 will be applied to the Holiday Home operator in the event of any violation, in addition to the damage cost.

2. THE RESIDENCES SERVICES & PRIVILEGES

2.1 Concierge Service (a) Residence Reception is available 24 hours to answer inquiries; however, luggage delivery and pick-up services must be handled by the holiday home operator's representatives during check-in and check-out. (b) Address Residences Dubai Opera team is not responsible and doesn't carry any liability for the loss of unattended bags/stuff/luggage. (c) Since the property is a residential building, there isn't any luggage store or area to keep the holiday home operator's guests' luggage.

2.2 Housekeeping Services (a) Housekeeping cleaning service is available at additional charges with different packages, inclusive or exclusive of linen change. (b) Upon availing of the service, the soiled linen in the Residence should be completely set and free of hard stains or damage to be replaced with a full set of fresh linen on the scheduled cleaning service days. If soiled linen is not available in accessible/visible areas during the service, the team will be unable to replace it with fresh linen. (c) The schedule of the cleaning service days is fixed and cannot be rescheduled. The scheduled cleaning service is provided between 09:30 AM and 6:00 PM, with the latest order by a maximum of 5:15 PM. The housekeeping team will not be able to access the residence on the scheduled cleaning service day should the 'Do Not Disturb' sign be left on the door. (d) Paid Housekeeping service is non-refundable and will not be rescheduled if the service is rejected by the holiday home operator or if the 'Do Not Disturb' sign is placed on the door on the service day. (e) Requests for additional extra cleaning service should be placed two days in advance with residence reception and will be confirmed upon availability. (f) Housekeeping cleaning service does not include kitchen utensils, kitchen appliances, and bathroom amenities, though these facilities are available at additional cost. (g) The housekeeping cleaning service is not available on Sundays.

2.3 Telephone Service Local and international outgoing call services are not available through the residence telephone. Incoming calls can be transferred to the apartment telephone by the residence telephone operator after the necessary identification is provided by the callers.

(b) The following a la carte services are available on request (prices exclusive of VAT and any applicable taxes):

2.5 Swimming Pool and Fitness Center (a) The Swimming Pool and Fitness Center facilities are for the exclusive use of holiday home operator's guests. (b) Outside personal trainers are not permitted to train any guests within the Fitness Center premises. (c) Running, jumping, or pushing is not allowed anywhere within the pool area. Diving and acrobatics are not permitted in the swimming pool. (d) No activities may be undertaken that would affect the peaceful use of the facilities by other Residents, including excessive noise. (e) Stereo equipment of any type (unless fitted with headphones) is not permitted within the Swimming Pool and Fitness Center. (f) Appropriate swimwear must always be worn. (g) Children under the age of sixteen (16) must always be under the supervision of an adult. (h) In the interest of hygiene, all persons are required to shower before using the swimming pool. (i) All rules and regulations posted by the swimming pool must be adhered to. (j) The decision of the lifeguard and/or the Recreation Supervisor regarding swimming pool safety and what is disturbing to other guests is final. (k) The swimming pool facilities are available exclusively for Holiday home operator's guests. (l) The Holiday home operator's guests must already be registered before gaining access to the residence facilities. If not registered, no access will be granted. (m) The number of persons (including the holiday home operator/contracted long-term guest) allowed access to the Swimming Pool and Fitness Center, which also reflects maximum occupancy per Residence, is as follows:

• One Bedroom: 2 persons per Residence
• Two Bedroom: 4 persons per Residence
• Three Bedroom: 6 persons per Residence
• Four Bedroom: 8 persons per Residence
• Five Bedroom: 10 persons per Residence

2.6 Internet Facility (a) Free WIFI internet is available within Address Residence Dubai Opera common areas; speed depends on the number of connections and usage at any given point in time.

3. MAINTENANCE

(a) Any emergency maintenance in the Residence such as heavy water leakage or power cuts should be reported to the in-house Engineering department through Service Plus at extension Zero (0), or to Residence Reception at extension 8805 / 8806. (b) The residence holiday home operator should hire a third-party service provider to manage the residence's reactive and preventive maintenance, which is not covered under the defective liability period. (c) In terms of the Defective Liability Period of the unit, minor engineering works may take up to 24 hours or longer as per the scope of work. Any major work such as repair or replacement of equipment that includes outside specialized labor (for example: refrigerator, washing machine, water heater, dishwasher, etc.) will be reported to the Holiday home operator for the item to be repaired/replaced. This can take two (2) weeks or longer depending on the scope of work. (d) Address Residence Dubai Opera is not liable to provide replacement of items on a temporary or permanent basis should the items need to be repaired or replaced by the Holiday home operator. (e) Residences Holiday home operator must obtain a No Objection Certificate from Address Residence Dubai Opera or Emaar Development before commencing any refurbishment work within the residence.