VILLA IOULIA GOUVES HOUSE RULES & GUEST INFORMATION

WELCOME

Welcome to Villa Ioulia Gouves

We hope you enjoy a relaxing and memorable stay in beautiful Gouves, Crete.

The villa has been carefully prepared to provide a comfortable, safe and enjoyable holiday experience. We kindly ask that you treat the property, its furnishings and all facilities with care and respect.

To help ensure a pleasant stay for you, future guests and our neighbours, please take a few moments to read and follow these House Rules.

By confirming your reservation and staying at the villa, you acknowledge that you have read, understood and agree to comply with these House Rules.

Thank you for your understanding and cooperation.

We wish you a wonderful stay and an unforgettable holiday in Crete!

MAXIMUM OCCUPANCY: 6 GUESTS CHECK-IN: 15:00-23:00 CHECK-OUT: BEFORE 11:00

GENERAL GUIDELINES

To help us maintain the villa to the highest standards, we kindly ask all guests to observe the following guidelines:

• Please respect the villa, its furnishings, appliances, equipment and outdoor areas. • Please use all facilities responsibly and with reasonable care. • Smoking, vaping and the use of e-cigarettes are permitted outdoors only. • Please dispose of cigarette ends safely using the ashtrays provided. Never throw cigarette ends into the garden or surrounding countryside due to the high fire risk in Crete. • Please help us keep the villa clean, tidy and in excellent condition throughout your stay. • Please report any accidental damage, malfunction or maintenance issue immediately so that we can resolve it as quickly as possible. • Guests are responsible for any damage resulting from negligence, misuse or failure to comply with these House Rules.

CHECK-IN & CHECK-OUT

Check-in

15:00 - 23:00

Please inform us of your approximate arrival time whenever possible.

Check-out

Before 11:00

Late check-out is available only with the host's prior approval and is subject to availability.

Before Departure

Before leaving the villa, we kindly ask you to:

• Wash any used dishes. • Dispose of rubbish in the appropriate municipal bins. • Turn off all lights, air conditioning units and electrical appliances. • Close and lock all doors and windows. • Return all keys to the designated location. • Ensure that you have collected all personal belongings before leaving the property.

Failure to follow the above may result in additional cleaning, maintenance or call-out charges where applicable.

GUEST REGISTRATION (GREEK LAW)

In accordance with Article 111 of Law 4446/2016, as amended and currently in force, all short-term accommodation providers in Greece are legally required to collect and declare guest information through the AADE Short-Term Rental Registry.

The primary guest who made the reservation must provide the legally required identification details before or upon check-in.

All personal information is processed solely for compliance with Greek legal and tax obligations, in accordance with the General Data Protection Regulation (GDPR) and applicable Greek data protection legislation.

Failure to provide the legally required information may prevent check-in, as required by Greek law.

VISITORS & PARTIES

Visitors

Only registered guests are permitted on the property unless prior approval has been granted by the host.

The maximum occupancy of the villa is 6 guests.

Visitors who are not included in the reservation are not permitted to use the villa or its facilities without the host's prior approval.

Primary Booker & Guests Under 18

The primary booker must be an adult, must be included in the reservation and must personally stay at the villa for the entire duration of the booking.

The primary booker is the person directly responsible for the reservation and for the conduct, safety and compliance of every member of the group, including all guests under the age of 18, with all responsibilities and consequences arising from that role.

Every guest under the age of 18 must carry written parental or legal guardian consent and authorisation, signed by their parent or legal guardian. The document must be accompanied by copies of the relevant identity documents of the signing parent or guardian and the minor, and must be provided to the host upon request.

Parties & Events

Villa Ioulia Gouves is intended exclusively for peaceful holiday accommodation.

Therefore:

• Parties, celebrations, drinking events and loud gatherings are strictly prohibited. • Events of any kind may only take place with the host's prior written approval. • Commercial photography, professional filming and organised photo shoots are not permitted without prior written approval. • Excessive noise, amplified music or behaviour likely to disturb neighbouring residents is prohibited at all times.

Failure to comply with these rules may result in the immediate termination of the stay without refund and may lead to additional charges for damages, cleaning or disturbance where applicable.

QUIET HOURS (GREEK LAW)

To ensure a peaceful environment for everyone, guests are kindly requested to respect the official Quiet Hours established under Greek Police Regulation No. 3/1996.

Summer Period (1 April - 30 September)

15:00 - 17:30 23:00 - 07:00

Winter Period (1 October - 31 March)

15:30 - 17:30 22:00 - 07:30

During these hours, guests are kindly requested to avoid:

• Loud music. • Shouting. • Parties or gatherings. • Moving furniture. • Any activity likely to disturb neighbouring residents.

We sincerely appreciate your cooperation and respect for our local community.

SECURITY CAMERAS & PRIVACY

At Villa Ioulia Gouves, we respect our guests' privacy.

There are no security cameras or audio recording devices installed inside or outside the villa.

Your privacy is important to us, and you may enjoy the property knowing that no video or audio surveillance is in operation during your stay.

Should any security equipment be installed in the future, guests will always be informed in advance and any such equipment will comply with applicable laws and the policies of the relevant booking platform.

SERVICE ANIMALS

Certified service animals are welcome in accordance with applicable law.

To ensure the comfort and safety of all guests, service animals must remain under the control of their handler at all times and must not be left unattended at the property.

Service animals are not permitted in the swimming pool for hygiene and safety reasons.

Guests are responsible for cleaning up after their service animal and for any damage caused during their stay.

PERSONAL BELONGINGS

Guests are solely responsible for their personal belongings, valuables and vehicles throughout their stay.

The host cannot accept responsibility for any loss, theft or damage to personal property, whether inside or outside the villa.

Before departure, guests are kindly requested to carefully check all rooms, wardrobes, drawers and outdoor areas to ensure that no personal belongings have been left behind.

While we will make every reasonable effort to contact guests if forgotten items are found during cleaning, we cannot guarantee that lost items will be located or recovered.

If requested, recovered belongings may be returned to the guest at the guest's expense, including all shipping, packaging and any applicable handling costs.

Recovered items will be stored for up to 30 days after check-out. Any items remaining unclaimed after this period may be donated, recycled or disposed of at the host's discretion without further notice.

KEYS

Please keep your villa keys safe throughout your stay.

Guests are responsible for any lost, stolen, damaged, broken, unreturned or otherwise unusable keys.

A EUR 100 replacement fee applies for each key set requiring replacement.

Please return all keys to the designated location before departure.

SWIMMING POOL RULES

For everyone's safety and enjoyment, please observe the following rules:

• Alcohol consumption is not permitted in or around the swimming pool. • Food is not permitted in the swimming pool. • Diving, jumping, running or any unsafe behaviour in or around the swimming pool is strictly prohibited. • Glass bottles, drinking glasses or any other glass containers are not permitted in the pool area. Please use plastic drinkware only. • Children must always be supervised by a responsible adult. • The swimming pool is not supervised, and no lifeguard is on duty. • Pets and service animals are not permitted in the swimming pool. • Whenever possible, guests are kindly requested to shower before entering the swimming pool, as sunscreen, body oils and cosmetic products may affect water quality and the pool filtration system. • Pool towels are provided exclusively for use at the villa and must not be taken to the beach. • Please respect the official Quiet Hours while using all outdoor areas. • For safety reasons, the swimming pool must not be used during thunderstorms or other severe weather conditions. • The swimming pool is used entirely at the guests' own risk.

Thank you for helping us keep the swimming pool safe, clean and enjoyable for everyone.

AIR CONDITIONING & ELECTRICITY

To help conserve energy and ensure the efficient operation of the air conditioning system, we kindly ask guests to observe the following:

• Please switch off all air conditioning units whenever you leave the villa. • Keep all doors and windows closed while the air conditioning is operating. • Do not set the temperature excessively low, as this may reduce efficiency and damage the system. • Please switch off lights, televisions and other electrical appliances when they are not in use. • Tampering with, misusing or attempting to repair any electrical equipment is strictly prohibited. • Any damage resulting from negligence, misuse or failure to follow these guidelines may result in guests being held responsible for the cost of repair or replacement.

BATHROOM USE

The villa operates with a plumbing system that requires careful use.

Please do not flush any of the following items down the toilet:

• Wet wipes (including those labelled as flushable) • Sanitary products • Cotton buds or cotton pads • Nappies/diapers • Paper towels • Tissues • Dental floss • Hair • Cooking oils or grease • Any other foreign objects

A waste bin is provided in each bathroom for these items.

Any blockage or damage resulting from the flushing of prohibited items is the responsibility of the guest. Where a plumber is required due to improper use of the plumbing system, a minimum call-out charge of EUR 200 will apply, together with any additional repair costs where applicable.

We appreciate your cooperation in helping us maintain the plumbing system in good working order.

FURNITURE & VILLA EQUIPMENT

Please treat the villa, its furniture, appliances and equipment with care and respect.

To help maintain the property in excellent condition, we kindly ask that you observe the following:

• Indoor furniture must not be moved outdoors. • Outdoor furniture should not be brought inside the villa. • Furniture should not be dragged across floors, as this may cause damage. • Please use all appliances in accordance with their intended purpose. • Do not remove any equipment, furnishings, decorations or household items from the property. • Please avoid placing hot cookware, candles or other heated objects directly onto furniture or work surfaces without suitable protection. • Suntan lotions, tanning oils and self-tanning products may permanently stain towels, bed linen, upholstery and outdoor furniture. We kindly ask guests to use these products with care and allow them to absorb fully before using the villa's furnishings. • Any damage beyond normal wear and tear resulting from negligence, misuse or failure to follow these House Rules may result in additional charges.

FIRE SAFETY & BARBECUE

Crete experiences particularly hot, dry summers, making wildfire prevention extremely important.

For everyone's safety, please observe the following rules:

• Smoking, vaping and the use of e-cigarettes are permitted outdoors only. • Cigarette ends must be fully extinguished and disposed of safely using the ashtrays provided. • Never throw cigarette ends into the garden or surrounding countryside. • Candles, fireworks, sky lanterns and any other open flames are not permitted without the host's prior approval. • Please familiarise yourself with the location of the fire extinguisher and first aid kit upon arrival.

Barbecue

The villa provides a barbecue for guest use.

To ensure safe operation:

• Never leave the barbecue unattended while in use. • Ensure that the barbecue has cooled completely before leaving the area. • Keep children away from the barbecue during use. • Use only appropriate barbecue fuels and lighting products. • The barbecue must be left in a reasonably clean condition after use.

If the barbecue requires excessive cleaning due to improper use or being left in an unusually dirty condition, an additional cleaning fee may be charged.

Guests may be held responsible for any damage, fire or loss resulting from negligence or failure to follow these safety instructions.

FIREPLACE

The fireplace is available for guest use during the appropriate season.

Firewood is not included in the accommodation price and is available upon request for an additional charge based on actual consumption.

Please use only clean, dry firewood provided or approved by the host.

• Never leave a fire burning unattended in the fireplace. • Ensure that the fire is completely extinguished before leaving the villa or going to bed. • Burn only clean, dry firewood. • Do not burn paper, cardboard, plastics, rubbish or any other unsuitable materials. • Keep children and pets at a safe distance from the fireplace while it is in use.

WATER CONSERVATION & RESPECT FOR NATURE

Water is a valuable natural resource, particularly during the summer months in Crete. We kindly ask all guests to use water responsibly and help us minimise unnecessary waste.

Please observe the following:

• Avoid leaving taps running unnecessarily. • Report any leaking taps, toilets or plumbing issues as soon as possible. • Use the washing machine and dishwasher only when appropriate and with reasonable loads. • Help us protect the local environment by respecting the surrounding landscape and wildlife. • Please do not damage plants, trees, flowers or garden features.

Your cooperation helps us preserve both the villa and the natural beauty of Crete for future guests.

WASTE & RECYCLING

Please help us keep the villa clean and protect the environment.

• Dispose of household waste in the appropriate municipal bins. • Where possible, separate recyclable materials from general waste. • Do not leave rubbish bags inside or outside the villa for extended periods, as they may attract insects or stray animals. • Please dispose of food waste responsibly and keep outdoor areas clean.

Additional cleaning fees may apply if excessive rubbish is left inside the property after check-out.

PETS

Pets are welcome at Villa Ioulia Gouves, with a maximum of one pet per reservation, unless otherwise agreed with the host.

A €20 per night, per pet fee per stay applies and must be agreed before arrival.

Guests travelling with pets are kindly requested to ensure that:

• Pets are house-trained and in good health. • Pets remain under their owner's supervision at all times. • Pets are not permitted in the swimming pool. • Pets are not allowed on beds, sofas, armchairs or other indoor furniture. • Villa towels, bedding and linen must not be used for pets. • Pets must not be left unattended inside the villa unless safely secured in a suitable crate or carrier. • Pet waste must be cleaned up and disposed of immediately. • Pets must not damage the garden, plants or outdoor areas. • Pets must not bark excessively or disturb neighbouring residents.

Guests are responsible for any additional cleaning, repair or damage resulting from their pet's stay.

Failure to comply with these rules may result in additional charges and, where permitted by law, withdrawal of permission to keep the pet at the property.

NEIGHBOURHOOD CATS

You may notice friendly neighbourhood cats visiting the villa from time to time, as is common throughout Crete.

While they are generally harmless and accustomed to people, they are not pets belonging to the villa.

Guests are kindly requested not to feed, encourage or allow the cats inside the villa, as this may attract additional animals and create hygiene or maintenance issues.

Thank you for helping us maintain a clean and comfortable environment for everyone.

INTERNET & WI-FI

Complimentary Wi-Fi is provided for your convenience throughout your stay.

Guests are expected to use the internet responsibly and in accordance with all applicable laws.

The internet connection must not be used for:

• Illegal activities. • Downloading or distributing copyrighted material without permission. • Hacking, cyberattacks or any activity intended to interfere with computer systems or networks. • Any activity that may disrupt or negatively affect the internet service for other users.

While we make every effort to provide a reliable internet connection, the host cannot guarantee uninterrupted service or specific connection speeds, particularly where interruptions are caused by internet service providers, weather conditions, power outages or other circumstances beyond our control.

PARKING

Free on-site parking is available for guests during their stay.

Guests park their vehicles entirely at their own risk. The host accepts no responsibility for theft, damage or loss involving vehicles or their contents.

Please park only in the designated parking area and avoid blocking neighbouring properties or access roads.

Electric Vehicle Charging

Charging electric vehicles (EVs), plug-in hybrid vehicles or high-capacity batteries using the villa's electrical system or standard power outlets is strictly prohibited unless the host has given prior written approval.

Unauthorised charging may overload the electrical installation, create a fire hazard and cause damage to the property's electrical equipment.

Any damage or additional electricity costs resulting from unauthorised charging may be charged to the guest.

ILLEGAL ACTIVITIES

The villa may only be used for lawful residential holiday accommodation.

The following activities are strictly prohibited:

• Possession, use or distribution of illegal drugs or controlled substances. • Any criminal or unlawful activity. • Possession of illegal weapons or hazardous materials. • Human trafficking, exploitation or any activity prohibited by law. • Excessive noise or behaviour that disturbs neighbouring residents. • Any commercial activity without the host's prior written approval.

Any illegal activity may be reported to the relevant authorities and may result in the immediate termination of the stay without refund, in accordance with applicable law and the terms of the booking platform.

GUEST RESPONSIBILITY & LIABILITY

Guests are expected to use the villa, its facilities and all equipment responsibly throughout their stay.

The primary guest is responsible for ensuring that every member of the reservation, as well as any approved visitors, complies with these House Rules.

Guests are liable for any loss, damage, excessive cleaning or additional costs resulting from negligence, misuse, intentional acts or failure to comply with these House Rules.

Any damage should be reported to the host as soon as reasonably possible so that appropriate action can be taken.

Nothing in these House Rules excludes or limits any liability that cannot legally be excluded under applicable law.

FORCE MAJEURE & SERVICE INTERRUPTIONS

While every effort is made to ensure a comfortable and uninterrupted stay, the host cannot be held responsible for circumstances beyond reasonable control.

These may include, but are not limited to:

• Power outages. • Water supply interruptions. • Internet or telecommunications failures. • Severe weather conditions. • Wildfires, earthquakes or other natural disasters. • Government restrictions or emergency measures. • Utility provider failures or other unforeseen events.

Where reasonably possible, the host will make every effort to minimise disruption and restore normal conditions as quickly as practicable.

COMPLIANCE WITH HOUSE RULES

These House Rules form part of the accommodation agreement for your stay at Villa Ioulia Gouves.

By confirming your reservation, checking in or remaining at the property, guests acknowledge that they have read, understood and agreed to comply with these House Rules.

Failure to comply may result, where appropriate, in:

• Additional cleaning, repair or replacement charges. • Financial compensation for damage or losses. • Immediate termination of the stay without refund. • Reporting of serious incidents to the relevant booking platform or competent authorities where required by law.

These measures will always be applied reasonably and in accordance with applicable law and the terms of the relevant booking platform.

GOVERNING LAW

These House Rules shall be governed by and interpreted in accordance with the laws of Greece.

Any dispute arising in connection with these House Rules or the guest's stay at the villa shall be subject to the jurisdiction of the competent Greek courts, unless otherwise required by mandatory applicable consumer protection legislation.

EMERGENCY INFORMATION

In the event of an emergency, please contact the appropriate emergency service immediately:

• Police: 100 • Ambulance (EKAB): 166 • Fire Service: 199 • European Emergency Number: 112

If possible, please also inform the host as soon as it is safe to do so, particularly if the incident affects the property or other guests.

THANK YOU

Thank you for choosing Villa Ioulia Gouves.

We truly appreciate your respect for our home and your consideration for our neighbours and the local community.

By following these House Rules, you help us maintain the high standards that all our guests expect and deserve.

We sincerely hope your stay is relaxing, enjoyable and filled with wonderful memories.

We wish you a fantastic holiday and look forward to welcoming you again in the future.

Enjoy your stay!

These House Rules are subject to reasonable updates where necessary. The version applicable to your stay is the one provided before or at check-in.