HOUSE RULES We like to cover everything upfront so there are no surprises for you or us. A confirmed booking means you have read and agree to the Terms and Conditions.

Important: Online Check-In & Identity Verification

For the safety and security of our guests, and to comply with fraud prevention requirements, all bookings must complete our Online Check-In Form before arrival.

Please note that your booking will not be considered confirmed or finalised until the required verification has been completed.

By submitting the Online Check-In Form, you agree to all House Rules and Booking Terms and Conditions.

The booking guest is responsible for ensuring that all members of their group comply with these House Rules during their stay.

GENERAL RULES No Schoolies, parties, events, or gatherings. No hens' or bucks' parties. No third-party bookings. The guest making the booking must be staying at the property. NO SMOKING – Smoking is not permitted inside the apartment, on the balcony, or in any common areas. Any damage or breakages must be reported before departure.

RULES RELATING TO GUESTS Only registered guests included in the booking are permitted to stay at the property. Undisclosed persons are not permitted. Only registered guests may use the property facilities. Additional visitors are not permitted. Children must be supervised by a responsible adult at all times.

EXTRA CLEANING We provide a self-contained, home-away-from-home experience. Daily housekeeping is not available during your stay. You are required to leave the property tidy and in good order before departure.

Additional cleaning charges will apply if: The carpet or upholstery requires professional cleaning; or Extra cleaning is required because the property has been left excessively untidy.

CHECK-OUT Check-out is by 11:00 am. Our cleaner will arrive and enter the apartment at this time. Late check-outs are not available, as they delay our cleaning schedule. Each set of keys issued must be returned to the apartment before departure. A $250 replacement fee applies for each set not returned as instructed. Lights, fans, and air conditioning must be turned off, and all doors must be closed and locked before departure. Rubbish bins and the refrigerator must be emptied. Please do not leave any rubbish, groceries, or leftover food in the apartment. The dishwasher must be loaded and switched on before departure. Please do not leave dirty dishes in the sink or on benchtops.

CHECK-IN Check-in is usually available from 3:00 pm. Please note that, while we do our best, a 3:00 pm check-in cannot be guaranteed and is subject to cleaning schedules. We always do our best to fit in with your travel plans.

CALL-OUT FEES If you lock yourself out of the building, car park area, or apartment, or if you lose your keys, a $200 call-out fee will apply. This fee must be paid in cash to the person attending to assist you.

If you are locked out between 9:00 pm and 9:00 am (outside business hours), you will need to arrange alternative accommodation for the night. Assistance will be provided from 9:00 am the following morning, and the $200 call-out fee will still apply.

If a set of keys is lost, an additional $250 replacement fee will apply.

ENFORCEMENT OF HOUSE RULES House Rules will be enforced without exception. Any noise complaint or breach of these House Rules during your stay may result in immediate eviction without refund.

PROBLEMS DURING YOUR STAY We do our best to minimise the likelihood of problems occurring during your stay. However, from time to time, issues outside our control may arise.

If you experience a problem, please notify us immediately. We will make every reasonable effort to resolve the issue as quickly as possible.

No full or partial refunds will be provided unless consumer law states otherwise.

SECURITY DEPOSIT A pre-authorisation hold of AUD 500 will be automatically processed on the morning of check-in using the credit card on file. This hold will be automatically released within 7 days of check-out, provided the House Rules and Check-Out Instructions have been followed.