** NEW VHR ORDINANCE - The City of South Lake now fines any guest and VHR owner $1000 each for exceeding allowable home occupancy, parking off driveways or in the street, excessive noise, or garbage left outside of bear-boxes. If excessive noise or disturbances occurs resulting in notification by police or neighbors, all Guests will be asked to VACATE the Property and will FORFEIT the reservation and all rental fees paid. ** PLEASE NOTE BEFORE BOOKING: This home is located in a family neighborhood and is only suitable for quieter groups.

We do not issue REFUNDS due to weather, air quality, or driving conditions.

• OCCUPANCY As you scroll through the photos, you may think to yourself, “I can definitely stick so and so on that couch,” or “if we sleep two to a bed, we can bring a few extra guests and cut down on costs.” It’s a tempting thought, but it’s actually against the law.

City laws restrict how many occupants can be allowed within this home. By having more than 8 occupants (this includes infants and children), you’re violating city laws and can be cited by South Lake Tahoe code enforcement with a $2k and immediate eviction with no refund of rental fees.

• NOISE Our rental agreement includes a no-tolerance policy regarding excessive noise and/or parties. Rental costs forfeitures and/or evictions are strictly enforced. Please make sure you are comfortable with these policies before renting our home.

LATE CHECK-OUT will be charged $25 for every 15 minutes after 11am, after 12pm you will be charged an ADDITIONAL $150. New COVID guidelines require sufficient time for Cleaners to air homes out before cleaning. Please be courteous and keep our Cleaners' safety and health in mind and leave no later than 11am.

• LATE & LAST MINUTE BOOKINGS - Our cleaners have to schedule all home turnovers and adhere to a strict schedule. So, if you book a "last minute" reservation, our cleaners will accommodate that booking, however, it may be necessary to delay occupancy beyond 4 PM, until your home is ready, arriving early may delay the property being cleaned or could result in it NOT BEING CLEANED at all. We will communicate with guests about cleaners' timelines and the home's completion.

• PARTIES This home is not appropriate for parties, events of any kind, or loud groups it more ideal for families, a mature group of friends, or professional groups. If excessive noise or disturbances occurs resulting in a notification by police or neighbors, all Guests will be asked to vacate the Property and will forfeit the reservation and all rental fees paid.

• EXTERIOR CAMERAS - Video Surveillance cameras monitor the exterior of our home. Footage remains private and may be used for liability reasons and to monitor occupancy and other policies noted here. It in no way infringes upon the expectation of privacy in these public areas. To disable or obscure the cameras is prohibited and may result in eviction without refund.

• PRIMARY GUEST The person who books the home must be at least 25 years old and present during the entire guest's stay. We do not allow parents or other family members, friends, etc... to book your reservation for you.

• CHECK-IN is no earlier than 4pm and Checkout is no later than 11am. Our housekeepers and inspectors need every minute of the 11AM to 4PM window to ensure the cleanliness of your vacation home. We make every effort to ensure the home is clean and ready for occupancy by 4PM. Please do not buy groceries before check-in. We cannot let you into homes that are not ready, nor can we provide refrigeration facilities. In unusual circumstances, for whatever reason, it may be necessary to delay occupancy beyond 4 PM, until your home is ready, arriving early may delay the property being cleaned or could result in it not being cleaned at all.

CHECKOUT TIME: 11AM - We would be grateful to know if you leave before 11am, it helps the cleaners immensely to be notified that they may arrive before then. The cleaning staff will arrive promptly at 11AM. Due to new COVID cleaning guidelines, we are no longer able to offer late check-outs. Our cleaners require sufficient time to air the homes out before entering and late checkouts put their health and safety at risk.

• WILDLIFE Please Keep all doors to the outside closed so as to not let any wildlife or critters in the cabin. We live in the forest and the mountains with the animals that live in Tahoe. If a door is accidentally left open and a raccoon, deer mouse, chipmunk, or squirrel (or any other wildlife) gets in, please notify your host immediately.

• LIVING IN THE MOUNTAINS: When accepting this agreement, the tenants confirm that they understand that the home is in a forested location and that occasional wildlife and insects not ordinarily seen in urban/suburban areas may be on property.

• QUIET HOURS Have Fun, but all noise must be kept within the home after 10pm - 8am or we risk losing our vacation rental permit. Neighbors will call the police if they are disturbed.

• PETS We love animals but, unfortunately, no pets.

• NEIGHBORS Please be respectful of neighbors, we would like them to continue to be our friends. :)

• PARKING Parking is not allowed on the street or in front of neighbors' homes or driveways. We provide parking for 2 cars in the driveway and 2 cars in the garage (not all listings have garages) only.

• TOILET It's easier to tell you what you should flush than what you shouldn't flush, because really -the only things- you should ever flush down the toilet are: Urine Fecal matter Toilet paper

DO NOT FLUSH: Kleenex and other facial tissues Baby wipes (or other personal hygiene wipes) Facial cleansing wipes or make up removers Paper towels or napkins Feminine products (sanitary napkins, pads of all sorts, and tampons) Q-tips and other make up applicators Cigarette butts Oil, grease, or food scraps Prescription drugs

• SUPPLIES We provide an initial supply (starter packs) of toilet paper, paper towels, shampoo, bath soap, laundry detergent, dish detergent, clean bed linens and towels. We do not replenish products during your stay. Paper products, cleaning supplies and kitchen items (spices, condiments) may be used if left over from the previous guest but are not restocked and the sole responsibility of the guest. Paper rolls and toilet paper for the 1st night are on site, however, it is the guests’ responsibility to provide such items during the stay.

Regular Pots, Pans and Kitchen utensils are available at all rentals. However since these items are used by guests, there is no guarantee that all items you are expected from your own kitchen are available. So if you are in need for a rice cooker, a crockpot, pressure cooker or blender, special cooking or steak knives or any other items not essential for a week’s vacation by most, please bring them. No need to bring regular table silverware, regular pans or pots though.

All equipment is kept in good working order for the main purpose of that item: So a fridge is supposed to cool, a washer to wash clothes, a *TV to watch TV. Any side, add-on functions (like ice makers in fridges or a special steam programs for the washer) are not guaranteed.

We are unable to provide an inventory list of such items upfront since items are counted before and after each arrival and inventory may change over time.

Our cleaning crew is advised to discard any open food items except for spices and such. They are advised to keep any sealed items since we do not like to waste food. However, in case they overlook anything or you feel differently when it comes to food related, feel free to discard.

• YOUR CLEANING OBLIGATIONS. Please leave the Property in the same general condition as it was in when you arrived. Clean all food and drink spills immediately. Be aware that food and drink spills on carpet and furnishings constitute damage to the Property (and not normal wear and tear). Do not wear high heels, spiked heels, golf cleats, or other abrasive footwear on wooden floors. Do not leave dirty dishes; rinse dishes and place them in the dishwasher on the wash cycle. Staff will arrive shortly after your departure to thoroughly clean and inspect the Property.

• CRIMINAL ACTIVITY PROHIBITED. Use of the Property for any criminal activity is prohibited and may result in fines or prosecution. This prohibition extends to use of the Property’s Internet service, if any, for criminal activity, including unlawful downloads of copyrighted material, including movies, music, software, or other material. We will cooperate with any investigation of alleged criminal activity at the Property during your stay.

• DO NOT FEED or attempt to touch or selfie with the wildlife in the neighborhood/Tahoe. There are black bears, raccoons and coyotes in the neighborhood. Do not leave any food or snacks in your car, it will attract the bears. Please use the provided flashlight when taking night-time walks. They will not hurt or attack you but they can be startling.

• BEARS Makes sure not leave snacks and food outside at night or in your car, it can attract the bears and they have been known to scratch car paint to get to the food.

• SMOKING Please no smoking on-premises. We have a great neighborhood for walking smoke breaks. There is a significant room(s) recovery fee for guests who do not comply in order to cover the extensive cost of restoring guest rooms to a smoke-free condition.

• REFUNDS We do not offer refunds or rescheduling of nights, on trips canceled less than 7 days, due to bad weather, regardless of Air quality, weather, a snowstorm or rain. This home is in "snow country" and snowy roads are part of the Tahoe adventure :)

• TRAVEL INSURANCE We also cannot offer refunds due to schedule inconveniences. A great way to ensure peace of mind is to purchase travel insurance for a few extra dollars. Please note that there are many travel insurance providers available, some with more comprehensive plans. To research the various plans that are offered, we recommend visiting the site "Insure My Trip".

• ROAD CONDITIONS We cannot guarantee road or weather conditions. We do not offer refunds to guests who are too timid to drive in snowy conditions. Lake Tahoe is "Snow Country", please be prepared to drive in snow and extreme winter conditions. We recommend carrying snow chains with you at all times or your car should be equipped with AWD or 4WD with snow tires during the months of November-April.

• REPAIRS AND MAINTENANCE We cannot guarantee against mechanical failure of heating, appliances, TV’s/INTERNET OR WIFI/VCR’s/DVD Players, stereo equipment, internet access, etc. Host is not responsible for any circumstances beyond our control, such as disturbances on nearby properties, construction noise, or acts of nature. Please report any inoperative equipment to host promptly. We will make every reasonable effort to have appliance/safety (water heaters, furnace) repairs done quickly and efficiently. For non-essential issues (wifi,cable tv,netflix) please call tech support for the provider.

NO REFUNDS OR RENT REDUCTIONS WILL BE MADE DUE TO THE MECHANICAL FAILURES OR MALFUNCTIONS, EARLY DEPARTURE, INTERRUPTIONS OF UTILITIES, INTERNET OR TV SERVICE, MAINTENANCE PROBLEMS OR CONSTRUCTION IN THE AREA.

• INTERNET/TV Problems with internet / TV/phone do not constitute a reason for a refund under any circumstances. In most cases, a time frame for re-connection cannot be guaranteed as dependent on cable company. We are also unable to provide computer / TV / technical gadget assistance as a rental agency. Cable companies sometimes take several days to schedule for a repair. This is beyond our control.

You may not use the internet for any activity which is in violation of any laws. This specifically includes but is not limited to file sharing (torrent). If we receive knowledge of misuse of the internet we may terminate the internet access and/or lease without refund and seek damages from the renter on the reservation. The renter understands and acknowledges to be responsible for his / her guests.

For any other computer/device setup, such as adding media players (Roku/Amazon Firesticks/AppleTV), printers we recommend guests hire support of a local computer specialist. You may not tamper with our equipment or alter any settings without our prior written approval.