• BOOKING EXTENSION POLICY: If you would like to extend your booking last minute, please note that extensions can only be approved and paid for in FULL before 7:00pm on the day prior to your check-out date. If you wish to extend after this time, please note that there will be a fee of $150.00 which will need to be paid in FULL (to compensate the cleaner for last-minute scheduling changes) along with the extension rate. Please note that all charges will need to be paid upfront. If fees have not been paid for in FULL and it has approached your check-out time, then you will be required to vacate the property immediately. Please also note that if you make a new booking instead of requesting an alteration request to your booking, the cleaning fee will not be refunded. • CANDLES/INCENSE: Please do not light candles or incense inside – it is a fire hazard. • CHECK-IN & CHECK-OUT TIMES: Check-in and check-out times are displayed clearly on the listing. Please adhere to these times to allow for smooth transitions between guests. If you are running late, you will be required to provide housekeeping with access so they can commence cleaning to prepare for the next guests. • CHECK-OUT PROCEDURE: Please empty the fridge/pantry of opened/perishable food, place all rubbish in outside bins, ensure that the property is left neat and tidy, all dishes to be washed & put away, all lights & air con, heaters to be switched OFF, remove all personal effects, and lock all doors to the property when you leave. • COMMUNICATION: We are here to help! If you have any questions, or concerns, or encounter any issues during your stay, please reach out to us through our messaging platform. • COMMUNITY: You should not disturb any common spaces outside the street or create a nuisance that disturbs the surrounding community. Failure to respect the neighbours, property manager or community concerns will result in the immediate booking cancellation. • CONFIRMATION OF BOOKING: For verification purposes, you and any approved guests or visitors may be required to provide us with a current form of government-issued ID before confirming your booking or during your stay. • CONSUMABLES: We supply a ‘starter pack’ of consumables upon your check-in. If you run out of these during your stay, it is your responsibility to stock them up during your stay depending on your own requirements. • DAMAGES: If you break or damage something during your stay, please advise us as soon as practically possible so we can arrange for its replacement or repair promptly. Depending on severity and cost, we reserve the right to charge you an applicable fee for reimbursement and/or compensation. • DRINKS & FOOD: Drinks or food must not be consumed in the bedrooms. • EARLY CHECK-IN FEES: If you are seeking an early check-in, we charge a minimum $50.00 early check-in fee depending on the time of check-in. We will submit a ‘request for payment’ through the Airbnb platform. The fee will need to be paid upfront and in advance for the early check-in to apply on the day of your arrival. If we are unable to accommodate an early check-in, check-in will be from the advertised check-in time as stated on the listing. • EXTRA CLEANING CHARGES: Guests are expected to keep the property reasonably clean and tidy during their stay. Excessive mess or negligence may result in additional cleaning fees and will be charged at $45.00 (plus GST) per hour. • FURNITURE: Please do not move any large furniture inside the property. Chairs and smaller furniture must be shifted back to their original location upon departure. • ILLEGAL ACTIVITY: We do not tolerate drugs or illegal activity; in this instance, your booking will be cancelled immediately, reported to Airbnb and you will be removed from the property. No refunds will be issued. • INSURANCE AND LIABILITIES: Guests are advised to obtain travel insurance to cover any unforeseen circumstances. • ITEMS LEFT BEHIND: Please ensure you collect all belongings upon departure as we may not be available to hand back your items same day. If you leave something behind and would like this sent back to you, you will be required to pay for postage return of your item(s) which will attract a minimum fee of $50.00 to cover postage, logistics, and time to return your item(s). If you are a Perth local and would like to collect your item(s) in person, we will get back to you with a time and date that is suitable for you to collect said item/s from our office in Stirling – Please note that we are not always available to attend (due to meetings and out of office appointments) to this same day and you will be issued with a suitable date/time for collection. We do not personally deliver items – it will be your responsibility to collect or arrange for a friend/relative to collect on your behalf. • KITCHEN MATS: When cooking in the kitchen, please use the heat mats provided for the kitchen bench, dining table and coffee table to place hot items on – do not place hot items directly on these surfaces. • LETTERBOX: The letterbox is generally not available for use during your stay. Please reach out to us if you require mail to be delivered. • LINEN: We professionally launder all items such as towels, linen, tea towels etc, please take care when using our bed linen and towels, if there are any stains, an applicable stain removal fee or replacement fee will be enforced to conduct heavy stain removal treatment or replacement if required. Stains may be caused by heavy makeup, fake tan, hair dye, food, drinks etc. • LOCKOUTS: If you lock yourself out during your stay, we will need to either arrange to meet you onsite to provide you with access or we’ll arrange for our locksmith to attend at their next availability. Call-out charges are a minimum of $250.00 for us personally to attend due to the inconvenience and travel time caused by this issue. If a locksmith has to be arranged, you will be required to pay the invoice in full. Our best endeavours will be used to arrange this immediately. • LOSS OF KEYS/REMOTES/FOBS: If any keys/remotes/fobs are lost during your stay - you will be liable for full replacement costs to have new ones issued. An invoice will be raised via a claim and you will be required to pay the invoice in full. • MAINTENANCE: If maintenance arises during your stay, please refer to our guest handbook for simple troubleshooting guides. If the issue persists, you must contact us immediately to report any issues. Please report maintenance through the messenger platform, provide us with a description of this issue and attach photos. Our best efforts will be utilised to update you and arrange for repairs or rectification. • MAXIMUM OCCUPANCY: The maximum number of guests allowed is as per the listing. Please do not exceed this limit without prior approval. If you have additional guests without prior approval, your booking may be cancelled immediately, and you will be required to leave the premises. No refunds will be issued. • NO EVENTS: This includes photography, hen’s parties, buck’s parties, baby showers, birthdays, birthday gatherings, business events such as marketing & photography, high tea etc (basically anything that involves an excessive number of occupants). • NO PETS: Unfortunately, pets are not allowed on this property. This rule applies to both guests and visitors. If the property smells like animals have been brought onto the premises and/or if pet hair has been discovered upon checkout, you will be charged a $200.00 deodorising fee. • NOISE POLICY: We have a strict noise policy; quiet time is strictly from 10:00 pm until 8:00 am, please be respectful of all residents who reside in the surrounding areas. If we receive any noise complaints for your property during these hours, you will be required to leave the property immediately and your booking will be cancelled. No refunds will be issued. • PARKING: Please ensure you only park vehicles in the designated parking areas as per your check-in instructions. There is strictly no street parking. Please do not block any driveways or footpaths. • RESPECT FOR THE PROPERTY: Please treat the property and its contents with care. Any damages or missing items will be the responsibility of the guest and may incur additional charges. • RUBBISH DISPOSAL: We rely on the local council to dispose of the council bins on a weekly basis. Housekeeping does not remove rubbish from bins due to health and hygiene concerns. All guests are responsible for maintaining the council bins and correctly disposing of their rubbish by the council guidelines as outlined in the guest handbook and rubbish management plan. Do not leave rubbish in open areas. If there is an overflow of rubbish at your check-out, you will be charged a $100 disposal fee. • SECURITY AND SAFETY: Guests are responsible for properly securing the property when entering or leaving. Ensure that all doors and windows are locked, and any alarm systems are activated. • SMOKING PROHIBITED TO ALL AREAS: Smoking is strictly prohibited anywhere on the property including but not limited to, indoor areas, patios, backyard, and common spaces. This includes traditional cigarettes, e-cigarettes, cigars, pipes, and any other smoking devices. Violation of this policy will result in immediate termination of your stay and additional cleaning fees to remove smoke odour and damage. We appreciate your cooperation in maintaining a smoke-free environment for all guests. If the property smells like cigarette smoke upon checkout or cigarette butts have been found inside, you will be charged a $200 deodorising fee. • SPECIAL REQUESTS: If you put forward a special request during your stay, we will do our best to fulfil this request depending on what the request is, unfortunately not all requests can be approved. If the ‘special request’ requires delivery, please note that delivery will need to coincide with our calendars & availability schedules. • STILETTOS/ STUDDED SHOES: Please refrain from wearing stilettos/studded/hard soled or similar type shoes when inside the property due to the soft floor coverings. • TURN OFF ITEMS WHEN NOT IN USE: Make sure all lights, fans, air conditioners, heaters etc. are switched off when not in the property/in use. • UTILITIES, AMENITIES & BUILDING/RENOVATION/NOISE DISRUPTIONS: Third-party services such as water, gas, electricity & internet and neighbour building/renovation works are beyond our control. Although our best efforts will be utilised to update you in a timely fashion assuming our company receives notice of the event or disruption, in the event of service or noise interruption relating to these reasons that are beyond our control, you agree that you are not entitled to, nor will you seek compensation of any kind, including partial refunds or complete refunds for any such interruption. • VISITORS: We do not allow any visitors unless approved by management first. We need to know who is staying & visiting the property, especially in case of an emergency.

The Let Go team are committed to providing premium, beautiful & clean Airbnb/short-term accommodation properties for our valued guests to enjoy. We have implemented these house rules by local council regulations, industry research, neighbour consultation & best business practices to streamline the booking process, ensure a clear understanding from guests on their obligations when booking with us and so that guests have a transparent view on our policies and procedures including our commitment to our best service.

Kind regards, The Let Go Team