Welcome! I’m thrilled that you’ve chosen to stay here! We all come from different backgrounds, cultures and places, and expectations vary. To get the most out of your stay, please take a few moments to read through the House Rules. We dislike having to lay out rules as much as you dislike having to follow them. So we've identified the things that are REALLY important to us so please read them and be respectful of our needs so we can be great hosts for you.

House Rules

• Communication * Should you have any questions regarding your booking please just drop us a message, we will try to respond within 24 hours, mostly it is within an hour. This is important to keep in mind when travelling to our place, for example from the airport. Prior to arrival you will receive a message with instructions how to access the property (entry code)

• Plan Your Arrival * Please kindly message us when you about to board a transport from the airport or are c. 30 mins away to ensure the place is ready;

1* Check - In and Identification * Prior to arrival you will be asked for copy of ID for guests staying. It’s a legal requirement in Portugal for all guests of holiday rentals to provide this alongside current address and date of birth of all the guests. Please be ensured we dispose those information after trip is over. The only acceptable form of identification is an official government-issued photo ID, such as a driver's license or passport, that meets all of the requirements above. Student ID cards are not valid forms of identification. If you can't comply with our request we won't be able to accommodate your stay and proceed with the check in.

• Make Yourself at Home - Guest Access * You will be given the instructions and codes for the property prior to arrival;

2* KEYS - please make sure to have the key with you at all times when leaving the apartment. The door locks upon closing and should the emergency call out or locksmith be needed due to guest locking themselves out this will carry an additional cost to the guest. 2.a. The keys to the property should never be left overnight in the outside box as this invalidates our insurance. If guests decide to vacate the property earlier than the check in date they need to cancel the reservation to enable host’s housekeeping team to inspect and secure the property on the day guest vacates. Otherwise, the guest will be liable for any damage to the property that occurs whilst it is in guest possession.

3* TOWELS BLANKETS/BEDDING/SLEEPING ARRANGEMENTS The above will be provided for all confirmed guests based on two guests sharing a DOUBLE bed. please note if guests wish to sleep separately and utilisie extra beds, sofas / guests beds, mattresses etc. this needs to be communicated at the time of booking or before 10.00AM for the housekeeping to be able to set it up on the same day; in the event the request for extra bedding/guests beds comes after 10AM this will be organised the following day. Please note towels, blankets nor bedding cannot be removed from the apartment or used on the beach.

3a*Travel cot can be provided for a €20 supplement. It is subject to availability and reserving it at the time of completing booking.

4*Consumables - whilst a starter kit of consumables like soaps and toilet paper will be provided by host this is a self-catering property and additional supplies can be purchased from the nearby shop.

5*Boiler - boiler for hot water is placed in the utility cabinet. It may be possible that if used in quick succession and/or large quantities the the hot water tank will empty. If that happens you may need to wait a bit before the tank reaches the right temperature again.

6OVERNIGHT GUESTS: All overnight guests must be approved by host in advance through the booking system and are subject to a small additional supplement. In the event when unauthorised guests rule is broken a €45 nightly fee will be added for each surplus guest to the entire booking. It may also lead to termination of stay as that may invalidate our insurance and violate local tourism laws.

• ENTERTAINING No guests or noise after 10PM;

7* Maintenance ACCESS: Access for maintenance technicians, housekeeping or emergency/service engineers such as water/power/telcoms/wifi/pool service and or gardeners staff, will likely be needed during your stay with little to no notice. This is essential for continuity of service supplied and Guests acknowledge they will have to provide such access when requested. should guests not be around to provide access, they acknowledge and agree to leave the key in locker OR failing that, the host’s housekeeper will provide such access also in guest’s absence or in case we can’t get hold of the guest.

8* Pool Facilities  Please bear in mind that in out of season months November to May facilities such as pool may be closed and inaccessible. Attempting to fill the pool without host’s agreement and or proper technical guidance will  constitute breaking of house rules and carry €500 penalty in addition to cancellation of stay 8a) The pool is not heated and uncovered and since it’s placed in between fruit trees some leaves may find their way into the the pool. This is completely normal and guests can utilise the net provided to remove them. Presence of leaves or small garden debris’s brought by wind is expected and should service be required to remove leaves for the customer this can be booked and will charged at call-out fee of €35. 8 b) Weekly Pool Maintenance Access Clause:

As part of our commitment to ensuring the utmost comfort and safety for all guests, please be advised that our serviced accommodation includes a pool maintenance schedule that necessitates weekly access by our maintenance staff. By completing the booking, guests acknowledge and agree to the following terms:

• Access Requirement: Guests understand and accept that our pool requires regular maintenance to maintain its quality and safety standards. Access Procedure: Guests are required to either grant access to our maintenance staff by opening the door upon their scheduled visit or leaving keys in the designated locker provided by the accommodation.
• Uncontactable Guests: In the event that guests are uncontactable during the scheduled maintenance visit, our staff reserve the right to gain access to the pool area using alternative means, ensuring minimal disruption to the guest's stay.
• our small splash pool is chemically treated to ensure correct balance; because of that some swimwear fabrics as a result of contact with pool water chemicals may discolour; please note this is normal and the only way to avoid that would be to change to saltwater pool; as a result we are not liable for any costs associated with swimwear discolouring in contact with chlorine;
• Booking Acknowledgment: By completing the booking, guests explicitly agree to these terms and understand the necessity of granting access or failing that for Maintenace staff gaining access for weekly pool maintenance. We appreciate your cooperation.

9* SMOKING POLICY * No smoking is allowed inside the House at any time. Smoking is however allowed on the terrace and garden providing ashtrays are used.

9*AIRCON/ HVAC units There are 2 AC / HVAC units in the apartment that have been pre-programmed to switch on periodically to ensure correct ventilation and moisture extraction from the air. Apart from preset schedule the units will turn off automatically at the end of DRY cycle every few hours and /or after longer periods of inactivity. The guests are welcome to utilise the AC remotes to set the desired temperature / mode but we ask you don’t attempt to change the ventilation cycles and remember it’s not permitted to leave the HVAC running when not in the house as this will create a fire hazard and invalidate our insurance.

10* Kitchen Use * You are welcome to use everything the kitchen has to offer; We would kindly ask that you wash the dishes and utensils before leaving.

11* Security Please bear in mind that although Portugal has a high safety score, as anywhere in the world vigilance in tourist holiday hotspots is advised.

12* Location disclaimer: By finalising the booking guests confirm they researched and familiarised themselves with the location of the property. They acknowledge the property is located in Tres Bicos Neigbhourhood (not on the beach but with access to beaches within 1.5mile radius) guest’s also acknowledge, the location is a peaceful residential area and excessive noise or loud parties are prohibited.

13* Whilst the house is set in a peaceful street due to its near centra lLocation some usual city noise (I.e dogs, businesses construction or passing traffic) can be possible and is to be expected.

13*Parking: Guests can park free of charge on the street opposite the house, this however is subject to availability of spaces which can be limited at certain times of day. In those situations guests can utilise the large the parking around d the small square next door or streets surrounding the house (all free of charge)

14* check in 17.00 and the Checkout / Departure * by 10:00 AM – In case you were looking for a flexible check in/out times. I’m afraid it is very difficult for us to be flexible in allowing early check ins and late check outs. So I’d appreciate if you could factor this in when planning your travel; in the event of an unauthorised overstay an additional nightly fee of up to two (2) times the average nightly Listing Fee originally paid by you to cover the inconvenience suffered by the Host, plus all applicable Guest Fees, Taxes, and any legal expenses incurred by the Host to make you leave (collectively, "Overstay Fees") may be charged.

15PETS We know how difficult it is to travel whilst being a dog owner. Small Dog breeds (max 2) are allowed subject to additonal supplement. Additional damage deposit may be required if bringing pets. Pets should not be left in the house unattended at any time and throws are to be kept on sofas and beds at all times;

16* *SEASIDE LOCATION and ENVIRONMENTAL CONDITIONS: By confirming this booking, guests acknowledge and accept the following conditions related to the property's location and environmental factors:

• The property is located in a seaside area where natural odours from the ocean, seaweed, and marine life may occasionally be present. Additionally, the property is situated in an urban area where city drainage systems may emit smells, especially during tidal changes.
• Guests understand and agree that these environmental conditions and ‘smells’ are normal occurrences and are not indicative of any issues with the property itself. Such odors are beyond the control of the host and should be anticipated as part of the experience of staying in a seaside urban location.
• Guests confirm they are fully aware of these conditions prior to booking and agree that these factors do not constitute valid grounds for cancellation, refund requests, or claims against the property. By proceeding with this booking, guests affirm their acceptance of these terms and conditions.;

17*Upon check out: ⦁ Check the bathroom for your toiletries and rooms for items like chargers - please note we cannot ship any items left behind ⦁ Check the refrigerator for your food ⦁ If rubbish is left in the house in a hot weather this will quickly develop smell and attract flies so I would be very grateful if you could take the rubbish on your way out. The bins are located at the end of the road towards promenade.

Before leaving please leave all the keys in The lockbox;

Thank you :)