Welcome! I’m thrilled that you’ve chosen to stay here! We all come from different backgrounds, cultures and places, and expectations vary. To get the most out of your stay, please take a few moments to read through the House Rules. Look, we hate having to lay out rules as much as you hate having to follow them. So we've identified the things that are REALLY important to us so please read them and be respectful of our needs so we can be great hosts for you. House Rules * Communication * Should you have any questions regarding your booking please just drop us a message, we will try to respond within 24 hours, mostly it is within an hour. This is important to keep in mind when travelling to our place, for example from the airport. On the morning of arrival you will receive a message with instructions how to access the property (entry code) * Plan Your Arrival * Please kindly message us when you about to board a transport from the airport or are c. 30 mins away to ensure the place is ready; 1* Check - In and Identification * Prior to arrival you will be asked for copy of ID for guests staying. It’s a legal requirement (SEF) in Portugal for all guests of holiday rentals to provide this alongside current address and date of birth of all the guests (both adults and children). Please be ensured we dispose those information after trip is over. The only acceptable form of identification is an official government-issued photo ID, such as a driver's license or passport, that meets all of the requirements above. Student ID cards are not valid forms of identification. If you can't comply with our request we won't be able to accommodate your stay and proceed with the check in. 2* KEYS - please make sure to have the key with you at all times when leaving the apartment. The door locks upon closing and should the emergency call out or locksmith be needed due to guest locking themselves out this will carry an additional cost to the guest. 2.a. The keys to the property should never be left overnight in the outside box as this invalidates our insurance. If guests decide to vacate the property earlier than the check out date they need to cancel the reservation to enable host’s housekeeping team to inspect and secure the property on the day guest vacates. Otherwise, the guest will be liable for any damage to the property that occurs whilst it is in guest possession. 3BEDDING/SLEEPING ARRANGEMENTS/LINEN The above will be provided for all confirmed guests based on two guests sharing a bedroom (double or king size bed). For groups of 4 or more additional bedding will be provided to use with sofa beds. Please note, if guests wish to sleep separately and utilise extra beds, sofas / guests beds, mattresses etc. this needs to be communicated at the time of booking or before 8AM for the housekeeping to be able to set it up on the same day; in the event the request for extra bedding/guests beds comes after 10AM this will be organised the following day. Please note towels, blankets bedding cannot be removed from the house or used on the beach. 3aTravel cot can be provided for a €20 supplement. It is subject to availability and reserving it at the time of completing a booking. 4Consumables - whilst this a self catering property a starter kit of consumables like soaps and toilet paper will be provided. Additional supplies for your stay can be purchased from the nearby shop. 5OVERNIGHT GUESTS*: All overnight guests must be approved in advance through the booking process and are subject to a small additional supplement. In the event when unauthorised guests rule is broken a €45 nightly fee will be added for each surplus guest to the entire booking. It may also lead to booking termination as that may invalidate our insurance and violate local tourism laws. ENTERTAINING No guests or noise after 10PM; 6* SMOKING POLICY * No smoking is allowed inside the House at any time. Smoking is however allowed on permitted on balconies when using ashtrays. 7AIRCON/ HVAC units The AC / HVAC units in the apartment have been pre-programmed to switch on periodically to ensure correct ventilation and moisture extraction from the property. Apart from preset schedule the units will turn off automatically at the end of DRY cycle every few hours and /or after longer periods of inactivity. The guests are welcome to utilise the AC remotes to set the desired temperature / mode but we ask you don’t attempt to change the ventilation cycles and remember it’s not permitted to leave the HVAC running when not in the house as this will create a fire hazard and invalidate our insurance. 8** Kitchen Use * You are welcome to use everything the kitchen has to offer; We would kindly ask that you wash the dishes and utensils before leaving. 8a Guests acknowledge that In hot climate places like Algarve, guests should expect some usual insects finding their way inside the house. That’s why guests should avoid keeping windows opened or food uncovered, and ensure all surfaces are kept clean and bin emptied daily to avoid unwelcome critters like ants, mosquitoes, cockroaches or fruit flies which will be attracted quickly in hot climate. This information is being shared ahead of completion of booking so guests can choose not to reserve our place if things like hot climate insects will pose an issue; Guests acknowledge that no refunds will be issued as a result. 9Boiler - boiler for hot water is placed in the kitchen cabinet. Apartments in Algarve do not have hot mains water, therefore It may be possible that if used in quick succession and/or large quantities the the hot water tank will empty. If that happens you may need to wait a bit before the tank reaches the right temperature again. 10Maintenance ACCESS: Access for maintenance technicians, housekeeping or emergency/service engineers such as water/power/telcoms/wifi/pool service and or gardeners staff, will likely be needed during your stay with little to no notice. This is essential for continuity of service supplied and Guests acknowledge they will have to provide such access when requested. should guests not be around to provide access, they acknowledge and agree to leave the key in locker OR failing that, the host’s housekeeper will provide such access also in guest’s absence or in case we can’t get hold of the guest. 11* Facilities Please bear in mind that in out of season months November to April facilities such as pool, courts, restaurant may be inaccessible. 12 * Whilst the apartment is set in a peaceful holiday resort some usual noise (from swimming pool, bistro or passing traffic ) is to be expected. 13* check in 16.00 and the Checkout / Departure * by 10:00 AM – In case you were looking for a flexible check in/out times. I’m afraid it is very difficult for us to be flexible in allowing early check ins and late check outs. So I’d appreciate if you could factor this in when planning your travel; in the event of an unauthorised overstay an additional nightly fee of up to two (2) times the average nightly Listing Fee originally paid by you to cover the inconvenience suffered by the Host, plus all applicable Guest Fees, Taxes, and any legal expenses incurred by the Host to make you leave (collectively, "Overstay Fees") may be charged. 14PETS We know how difficult it is to travel whilst being a dog owner. Small Dog breeds (max 1) are allowed for additional supplement of €75 p/per stay. Additional damage deposit may be required if bringing pets. Pets should not be left in the house unattended at any time. 15* Tampering or disconnecting any cameras or WiFi equipment is strictly prohibited. Violation of this rule will result in a penalty of 150 euros, and we reserve the right to cancel your reservation with the full loss of your booking. We value your privacy and aim to maintain a secure environment for everyone. Thank you for understanding and respecting these guidelines during your stay. ⦁ Check the bathroom for your toiletries and rooms for items like chargers - please note we cannot ship any items left behind ⦁ Check the refrigerator for your food ⦁ If rubbish is left in the house in a hot weather this will quickly develop smell and attract flies so I would be very grateful if you could take the rubbish on your way out. The building bins are near the entrance. Before leaving please leave all the keys in the key locker by the entrance to the apartment and don’t forget to mix the numbers; Thank you :)