Rental Terms & Conditions Welcome to Florida Villas & Homes, LLC, aka Elite Vacation Homes and/or its affiliates and partners ("Management Company", "We") provide property rentals and management in the Kissimmee/Orlando/Disney area subject to the following conditions. If you place a booking with us, you accept these conditions. Please read them carefully. In addition, if you place a reservation through one of our affiliates or partners, you will be subject to the guidelines, terms, and agreements applicable to such business.

This contract is between the Management Company and the party leader ("You", "Guest") who must sign the booking form accepting these conditions on behalf of all persons named on the booking form ("Guests"), including those substituted or added by agreed amendment of the booking. Only persons named on the booking form are entitled to use the property. A contract exists when you have paid a deposit/initial payment and the Management Company has confirmed the reservation in writing.

Enhanced Cleaning & Disinfection Procedure At Florida Villas and Homes, our employees and cleaning partners are committed to an enhanced cleaning and disinfection procedure that follow the guidelines for the best practices from the CDC, WHO and local health agencies. We strictly follow the SAFEHOME Vacation Rental Housekeeping Professional (VRHP) and Vacation Rental Management Association (VRMA) Cleaning Guidelines for COVID-19.

Cancellation Policy: Non-Refundable $300 initial deposit to book, balance Due 30-Days Before Arrival Date – 100% Non-Refundable at that time.

There is a $25 change fee assessed to any booked where travel dates are altered and subject to availability.

Guest Responsibility Guests must treat the property, its furniture, fittings, utensils and other facilities with care and respect. Any loss or damage incurred to the property must be immediately reported to the Management Company. You will be responsible for any loss, damage or breakage caused during the stay.

Protection Period Your protection begins from your arrival date until the morning of your departure. Any existing damage or concerns, discovered in your accommodation on arrival, must be reported to Elite Homes within 24-hours after arrival date.

Pool/Spa Heating Notice & Safety Guests acknowledge that lifeguards are not provided at the property’s swimming pool. Guests are responsible for the safety of themselves, their children, and their guests. NO reciprocal agreements exist between properties. Pools are for the use of property residents and registered guests only.

Pools will be cleaned weekly by staff. During this period there may be times when the pool must be treated, causing to be unusable by guests. This will be done according to the pool maintenance department schedule and cannot be scheduled according to the guest’s request. During some occasions when it rains or when screen doors are left open, bugs and debris may get into the pool. We have provided each pool with a net in case this happens.

For guests who have paid for pool/spa heating, please read the following details carefully.

Pool/Spa heating is available for the full duration of your stay. It is not available for individual nights and must be reserved at least 3-days prior to arrival date. If pool/spa heat is requested mid-stay there is a $35. 00 call out fee to turn on pool/spa heat. Please note: not all properties have a pool/spa heater.

There is a supplemental fee $ 30. 00 - $40. 00 + tax, per night for pool/spa heating.

During winter months, pool/spa heaters will generally heat the pools to approximately 82°Fahrenheit. However, if the air temperature lowers to 60°F or less, the pool/spa heaters may become ineffective, failing to warm the water to a comfortable temperature. In these cases, a refund of a portion, or all monies paid is not possible; your understanding of this matter is an essential part of this reservation.

It takes approximately 24 to 48 hours for the full warmth to be felt. A temperature of 80°F-85°F degrees can be expected. Pools pumps are on for approximately 8-hours per day. Heaters will heat to a maximum of 10°F lower than the outside air temperature.

If the pool has a blue pool cover, please make sure it is placed on the pool every time the pool is not in use. It will retain the warmth generated during the day.

Extra Fees Charges will be applied for lost keys or keys not returned to the lock box upon departure at the end of stay. Extra charges will be assessed for excess trash found on departure (more than 2 black bags), smoking in the home, unauthorized pets, frozen air conditioning unit caused by leaving doors/windows open with setting below 72F, blocked toilets needing plumber/management company being called out due to excessive paper or foreign objects, unauthorized late checkout past 10am, unreported accidental damages, broken/torn screens in pool area, barbecue grill stains from use on the pool deck (Please make sure all grilling is done outside of pool area. ), broken glass windows or doors, stained linen (including sheets and towels. Please do not use bleach. ), stained/discolored carpets, missing TV remotes, after-hours non-emergency calls, moved furniture not put back into place, missing items, and any other deliberate damage or gross negligence as determined by the Elite Homes team.

Extra rental charges will be applied to guests using non-authorized bedroom(s). For example, a free upgrade is granted, and the extra bedroom(s) are locked off by the Management Company. Any unauthorized entry into the locked off bedroom(s) will incur an automatic charge to reflect the retail price of the upgraded home including an increase in cleaning, if applicable.

Damage Reporting Guests must treat the property, its furniture, fittings, utensils and other facilities with care and respect. Any loss or damage incurred to the property must be immediately reported to the Management Company. You will be responsible for any loss, damage or breakage caused during the stay.

Occupancy Properties range from 3 to 15 miles from the Main Gate of Walt Disney World® Resort. All properties are limited to the bedding capacity and to registered guests. The Management Company reserves the right of eviction for unauthorized occupancy (maximum occupancy standards are regulated by the county fire chief and local authorities).

Arrival Contactless Check in/out is available. Check-in time is after 4:00 p. m. on the day of your arrival. Check-out is at 10:00 a. m. on your departure day. Guests must pre-register in advance of arrival to receive arrival instructions. Guests will arrive directly at the property. Office hours are Monday - Friday 9:00 a. m. – 5:00 p. m. and closed Saturday, Sunday, and holidays. No refunds will be granted for failure to complete and return proper paperwork in advance.

Check-out Check-out time for all properties is strictly 10:00 a. m. on the day of your scheduled departure. Late check-out requests must be previously approved by the Management Company within 48 hours of departure. Late check-outs are subject to availability and incur an extra fee. Late check-outs may not be available during peak & Holiday periods.

Taxes Florida Law requires that sales tax and occupancy hotel-motel tax be collected on all rentals. Tax requirements are subject to change by state and local taxing authorities.

Refunds The Management Company cannot offer any refunds due to early departure and/or eviction from the property. No refunds or reductions in rent are granted for mechanical failures or malfunction, interruption of utilities, or other maintenance problems concerning air conditioners, heaters, dishwashers, washers, dryers, televisions, DVD/VCR players, swimming pools, other appliances, and amenities.

Advanced Reservations Bookings are accepted up to three years in advance. Those that are made for a future period, for which rates have not yet been set, are considered tentative. Once rates are set, notice will be given. At such time, guests will have the option of guaranteeing their tentative reservation with a deposit.

Minimum Length of Stay Length of stay requirements vary by property and time of year. Venetian Bay Villages requires a 6-night minimum.

Property Guarantees & Substitutions The Management Company strives to comply with all reservation requests for specific vacation residences. However, due to changes in residence ownership, unforeseen mechanical problems, or any other circumstances, we cannot guarantee a specific rental property. We reserve the right to change assignments without notice or liability should a residence become unavailable. We do not guarantee specific properties although every effort will be made to allocate the chosen home and/or provide comparable or upgraded amenities.

Group Reservations Elite Vacation Homes may not be used for events or group gatherings that exceed maximum occupancy. Only guests whose names are on the reservation are authorized to stay in the home. Any guest having events or group gatherings in the home or exceeding the number of authorized guests will be immediately evicted without a refund and subject to additional fees. Please ask our sales specialists for more information.

Minimum Age The Management Company will not rent to vacationing students or singles under 25 years of age. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit as well as possible eviction.

Behavior Loud or unusual behavior is strictly prohibited. The Management Company reserves the right to evict, without refund, any person who creates a disturbance or becomes a nuisance. Violation of any property rules, including but not limited to the throwing or dropping of any object from patios and balconies, will result in an immediate eviction without a refund.

Sorry, No Smoking All vacation homes and long-term residences are designated as non-smoking. Smoking is permitted outside of the home on the outside patio. If evidence of smoking is found in the home, there is an automatic charge of $500. 00 to cover the cost of professionally cleaning carpets and upholstery. Should professional company services be necessary, additional charges will be incurred to cover those expenses. Thank you for your help and consideration.

Pets Not Permitted Pets are strictly not permitted. If evidence of a pet is discovered in the rental, without prior authorization, a $500 charge will be applied to the responsible party on file to cover the cost of professionally cleaning carpets and upholstery. Should professional company services be necessary, additional charges will be incurred to cover those expenses. Thank you for your help and consideration.

Property Parking The number of available parking spaces will vary according to each property. Many properties have restrictions for trucks, campers, boats, trailers, etc. Do not park on the grass lawn or you may damage the underground sprinkler system and will be held liable. Some resorts do not allow parking on the street and violators will be towed at the owner's expense.

Barbecue Grills Propane barbecue grills are available for rental from the Management Company. Grills are not permitted within the pool screen enclosure and must be used outside of the pool screen enclosure. Due to Florida State Law, charcoal grills are strictly forbidden.

Cribs and Highchair Any additional requests for cribs and high chairs are subject to a rental fee and must be reserved in advance.

Telephone Service & Charges Not all households have telephones. Homes providing a telephone offer free local and toll-free calls, while long-distance calls may require a prepaid phone card. For more information, please contact our main office.

Lock-out Charge Should you be locked out of your rental residence during office hours, we will make every effort to provide you with a spare key to re-enter the home. However, is a spare key is not available, after-hours lock-out will result in a $125. 00 charge. Please do not exit through the garage.

Entry of Premises An authorized employee or repairman may enter the property during regular business hours for any purpose connected with the repair, improvement, care and maintenance of the premises. The property you occupy may be listed for sale. If so, there is a possibility that our real estate office will call you and request a convenient time for a showing during your stay. Every effort will be made to schedule showings so as to not interrupt your vacation.

Agency Disclosure The Management Company serves as the representative of all owners in its rental program and is acting at all times in and for the best interest of the owners and guests.

Force Majeure The owners of the property or their servants or agents will not be liable for any loss or delay due to, but not limited to, any of the following: Strikes, Riots, Political Unrest, Hostilities, War, or threat of War, Terrorist Activity, Closure of Airports or any other event beyond the owners’ control. This includes losses during Hurricanes and storms. Travel insurance should be purchased to cover any unavoidable catastrophes that interrupt the expected course of events.