HOUSE RULES

Dear guests! We would like to offer you a particularly pleasant stay! We want you to feel at home in our apartments. We have put a lot of effort into the furnishings and therefore expect you to treat them with respect. The following house rules contain a number of rules that must be observed. Only by treating the apartment with care is it possible to offer you and other guests exceptional accommodation.

GENERAL INFORMATION If you need help, please contact us immediately. Please handle the entire rental property, furnishings and inventory with care. Please also ensure that fellow travelers comply with the rental conditions.

DAMAGE If something breaks, please report the damage immediately so that we do not have to wait until after your departure to discover it during the final cleaning. As a rule, tenants and fellow travelers are liable for this and are responsible for appropriate replacement or reimbursement of costs. In the case of minor damage, such as broken drinking glasses or crockery, this is usually not necessary.

VOLUME AND QUIET TIMES In the spirit of good neighborly relations, we expect you to show consideration for our other guests through your behavior in the stairwell and in the apartment. This applies in particular to the volume when listening to music and watching television. The general night‘s rest in Vienna is from 10:00pm to 6:00am.

DUTY OF CARE When leaving the apartment, make sure that the windows are closed and that all lights/air conditioning units/fans are switched off. Please always close the door to the apartment. This will also protect your valuables. The landlord can not be held accountable!

KITCHEN Handle the kitchen equipment and technical appliances with care. Please also leave the interior of the oven and microwave in a clean condition.

WASTE AND WASTE DISPOSAL There are paper waste bins (red lid) on the ground floor next to the staircase and residual waste bins (black) in the inner courtyard. In Robert-Hamerlinggasse (directly opposite the entrance) you will find various containers for metal, glass and plastic bottles on the right-hand side after a few meters. We ask you to remove all waste from the apartment. No waste, leftover food, harmful liquids or similar may be thrown or poured into the kitchen sink, toilets, washbasins or shower! Avoid anything that can lead to blockages in the pipes (no hygiene articles, except toilet paper in the toilet!).

CLEANING We ask you to leave the apartment swept clean on departure and to put all used dishes back in the cupboards clean and dry.

VISITORS Your visitors are welcome in our apartments for short periods at any time. However, it is not permitted to allow unregistered guests to stay overnight in the apartment, not even on a case-by-case basis! If the number of guests change, please inform us in good time so that we can prepare the apartment accordingly. Pets are not permitted. Should we discover after your departure that your furry friend was with you, you will be charged an additional cleaning fee of € 140 per booked day.

INTERNET/WLAN A wireless internet connection (WLAN) is available in the apartments. You will find the access codes in your booking. You use the Internet at your own risk, the landlord excludes any liability in connection with the tenant‘s use of the Internet.

SMOKERS Smoking is STRICTLY prohibited inside the apartment! However, you may smoke in the courtyard or in front of the house on the street.

DOMESTIC AUTHORITY Please understand that we may also enter the apartment in your absence to water flowers, carry out necessary repairs or close the windows in the event of a storm.

ENTRANCE CODE The code is exclusively for Vienna-Palm guests. It is strictly prohibited to forward it to third parties!

ILLEGAL ACTIVITIES Illegal activities will result in immediate termination and will be reported to the police without exception. These illegal activities include, but are not limited to the consumption and trafficking of drugs, possession of weapons, prostitution, human trafficking, gambling and other illegal activities. In these cases, there is no entitlement to a refund!

EMERGENCY CONTACTS International emergency number 112 Fire department 122 Police 133 Ambulance 144

Please do not hesitate to contact us if you have any questions or concerns. We wish you a pleasant stay and look forward to welcoming you as our guest again in the future!

Thank you very much! Your Vienna-Palm Team