*Must be age 21 or older to rent this property

Arrival time Check-in is at 4:00 p.m. Early arrival may be arranged if available to accommodate. Please contact us 48 hours prior to your arrival to check if we are able to accommodate your request. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your scheduled check-in time.

Upon arrival If there are concerns or issues with your rental property, please immediately contact our office. If you find a problem with housekeeping, please notify us ASAP and DO NOT assume responsibility to clean the unit. Global Vacation Rentals will be pleased to have housekeeping rectify the problem. No refunds or considerations are given unless we are notified of problems during your stay.

AIR CONDITIONING: Global Vacation Rentals regularly inspects and maintains air conditioning units at all properties. However, repairs may be required or outages can occur. We will take immediate steps to have the unit serviced and repaired. Temperature control in the house should never be set below 72 degrees F as the unit will not function properly leading to outage and freezing. If the unit is found to be set lower than 72 degrees and the AC is not working, it is considered damage by the guest and charges for the vendor to fix the unit will be applied to the guest stay.

POOL HEAT (if applicable): Please DO NOT TOUCH POOL EQUIPMENT. If the equipment is found to be tampered with, there will be a fine depending on if the pool equipment is found to have been damaged. Failure of the pool pump, heater, or other pool equipment will result in a refund of pool heat charges paid for the period in which the outage occurred. Global Vacation Rentals will take immediate steps to have the equipment serviced and repaired. If pool heat was included complimentary in your reservation, no refund will be offered. During Winter Months: Please note that electric pool heat pumps stop working in cold weather (typically below 50-60 degrees Fahrenheit) because they rely on extracting ambient heat from the air to function. When the air is too cold, the system shuts down, because they rely on extracting ambient heat from the air to function. When the air is too cold, the refrigerant inside the coils freezes, forcing the unit to enter a self-protecting "defrost mode" or shut down completely. The pool pump must be on for the heater to work. Pool heat is an additional charge. If you paid for pool heat, the timer will be set from 8am to 8pm. For the safety of the pool heating equipment, the heater cannot run continuously or go above 86 degrees the state of Florida requires the hot tub to not go higher than 104 when the jets are activated.

POOL SAFETY: It is the Guest’s responsibility to learn about safety procedures concerning swimming in or being around the pool. Guest agrees to have a responsible adult supervising minors while they swim in the pool. Guest is hereby notified that the pool can be dangerous and the tenant accepts fully the risks involved. Guests are fully responsible to protect and supervise children on premises at all times, especially in regards to the risk of the pool and hot tub. Guest takes full responsibility to ensure the pool fence is up to protect children from drowning. If the home has a pool alarm, rather than a pool fence, the guest takes full responsibility not to tamper with the alarm and to inform the management company immediately if the alarm does not work.

GAME ROOM (If applicable) At Global, we take pride in maintaining our games and amenities and do our very best to ensure everything is in proper working order for your enjoyment. However, please understand that certain features may occasionally experience unexpected issues or become unavailable due to circumstances beyond our control. While we strive to address any problems as quickly as possible, Global is not liable for any disruptions or malfunctions that may occur during your stay. We appreciate your understanding and are always here to help make your experience a great one!

CABLE, INTERNET, POWER & SERVICES: In the event of an outage, Global Vacation Rentals will make every attempt to restore services as quickly as possible with the cable or internet provider. Please note that technicians may not be available on evenings and weekends and we do not accept liability for internet or cable outages and will not offer refunds. Global Vacation Rentals does not accept liability for any failure of utilities such as gas, water, electricity. In the event of a major power outage, we will attempt to relocate the guest to a property with full services.

SMOKING: All of our homes are non-smoking. Outside areas are designated for smoking with windows and doors to the house closed. If we find there has been smoking in the home, there will be a minimum charge of $500 to steam carpets/upholstery and for dry cleaning.

PETS: For non-pet friendly homes: If we find there has been a pet in the home, there will be a minimum charge of $500 to steam carpets/upholstery and for dry cleaning. For pet-friendly homes: There is a two-dog limit and are an additional non-refundable fee. (Fee depends on the size of the home). If we find there has been a pet in the home that has not been disclosed, there will be a minimum charge of $500 to steam carpets/upholstery and for dry cleaning. Arrangements and separate pet-agreement must be completed prior to arrival in order to bring your pet.

TOWELS & LINENS I agree to pay the replacement cost for any damaged, stained or missing towels and bed linens at the below rates: Towels 24x50 - $10 Twin Fitted - $15 Twin Flat - $18 Queen Fitted - $24 Queen Flat- $24 King Fitted- $24 King Flat- $30 Pillow Case- $8 Pillow Protector- $6 Twin Mattress Pad- $30 Queen Mattress Pad- $33 King Mattress Pad- $36 Twin Blanket- $30 Queen Blanket- $38 King Blanket- $40 Pillows- $25 Comforters: Prices vary from $60.00 to $125.00 depending on the size and make. Mattresses: Prices vary depending on the size and make. All linens and towels are property of the homeowner and must be left in the property. Global Vacation Rentals has a right to charge my card for any missing, damaged, or misused items.

LOST & FOUND ITEMS: Valuable items left behind by the Guest and found by us will be held for the Guest and every reasonable effort will be made to contact the Guest for return. If items are not claimed for longer than 30 days, they shall become the property of Global Vacation Rentals. Global Vacation Rentals will not be held liable for the condition of said items.

PACKAGES & HOLDING FEES If you are expecting a package, please contact us to get the best address to send the packages to. Packages may be picked up during our Welcome Center Open Hours Welcome Center Open 9 am - 5 pm Monday- Saturday (closed Sunday and Major holidays) All small packages (under 5 pounds) - $15 for the first 48 hours and $10 per day thereafter. All larger packages - $20 for the first 48 hours and $15 per day thereafter. No exception will be granted to this policy. When retrieving the package, ID will be verified.

MISSING, DAMAGED OR MISUSED ITEMS Any and all damages that are observed upon arrival to the property must be reported to the front desk within 24 hours of arrival. Global Vacation Rentals reserves the right to determine what action or damage is accidental or negligent. It may be necessary for staff or agents of Global Vacation Rentals to enter the premises in order to perform routine maintenance or repairs.

OCCUPANCY Occupancy is set at 2x's the number of bedrooms that the unit sleeps unless otherwise noted by Global Vacation Rentals (maximum occupancy excludes children under the age of three years old). The property is provided for general vacation use only. Vacation rentals may not to be used for events or group gatherings that exceed occupancy. Only Guests whose names are on the Rental Agreement are authorized to stay in the home. Any Guest having events or group gatherings in the home or exceeding the numbers of authorized Guests will be immediately evicted without refund.

INSURANCE AND INDEMNIFICATION Travel, vacation, and short-term renters insurance are recommended. To the fullest extent permitted by law, each Responsible Guest shall indemnify and defend Global Vacation Rentals and the legal owner(s) of the occupied property against, and hold harmless from, any and all liability, penalties, damages, expenses, costs, injury, or breach of contract of whatsoever kind or nature resulting from the actions or failure to act by such Responsible Guest or any Other Guest, including reasonable attorney’s fees necessary to defend any action brought by any party or entity.

Global Vacation Rentals will not accept responsibility for any loss or damage or alteration in the terms of your reservation caused by events beyond our control, including, but not limited to war, terrorist activity, civil commotion, flight delays or cancellations due to airport closures, adverse weather conditions, fire, floor or industrial dispute. Credit will not be given for shortened stays due to late arrival or early departure for any reason including weather conditions. We do not offer refunds or reschedule trips due to hurricane activity.

Windsor Hills Resort is a GATED Community IMPORTANT- Windsor Hills Resort Gate Access information: The resort only allows a total of 3 cars per house/townhome We must register each driver with the resort. *Valid driver's license is required to present at the gate for entry upon initial arrival to the gate guard. Please add any guest names that will be using Uber or Lyft during their stay. They must be added to the gate to allow access to the resort. For each driver: First Name & Last Name Three(3) vehicles allowed Maximum

QUIET TIME Please respect your neighbors. Quiet hours are from 11 pm to 7 am. Violation of quiet hours, exhibiting excessive noise, unreasonably loud music or participating in lewd, lascivious or tumultuous behavior (as verified by the resort staff) will cause a $100 charge to you per incident. If your neighbor is not respecting quiet hours, please contact the Osceola Sheriff’s non-emergency number in order to be routed to the Sheriff's Deputy on site.

RESORT AMENITIES / WRISTBANDS As a guest, to use the Clubhouse Facilities, you are entitled to a certain maximum number of wrist bands based on the number of bedrooms in the unit you are renting. The number of wristbands per unit is as follows: 4 Bedroom Unit - Maximum of 10 wrist bands 5 Bedroom Unit - Maximum of 12 wrist bands 6 Bedroom Unit - Maximum of 14 wrist bands No wristbands will be provided in excess of these amounts. All individuals must wear their wristbands on their wrist at all times while using the clubhouse amenities. Guests of Guests: Day Guests are allowed into the community if they have been pre-registered to the address and can provide a driver’s license.

GRILL RENTALS Gas grills are available for rent in all of Global Vacation Rentals rental units (with the exception of condominiums). Weekly grill rentals are available for a 2-burner grill or an XL 4-burner grill. Please contact us to reserve your grill rental. *Guests are responsible for refilling the propane tank if the delivered tank runs out of propane.

*Charcoal grills are prohibited in all rental communities; therefore, if a charcoal grill is found at the rental unit and Global Vacation Rentals must dispose of it, Global Vacation Rentals reserves the right to charge the card on file a $21.00 plus tax removal fee.

CHECK OUT TIME Checkout time is 10 a.m. as we need appropriate time to prepare for the next guest's arrival. Any late checkout requests must be made 24-48 hours in advance (this is a request not a guarantee).
Day of departure requests unfortunately cannot be granted as cleaning schedules have already been assigned.
Thanks for your understanding.

CHECKOUT PROCEDURES: I agree to complete the following tasks prior to checkout and understand that failure to perform these tasks will result in an additional charge ranging between $150.00 - $350.00: Rinse and place dirty dishes in the dishwasher Close and lock all doors and windows Remove all debris and dishes from the pool and patio area Place any furniture that has been moved back to the original location Collect all loose trash in trash bags and place them in the kitchen or the trash bin outside the front door.