Guests are required to electronically sign our contract as listed within 24 hours.

All bookings are subject to the following terms and conditions:

Responsible Parties

The terms and conditions apply to the contract between “The Owner” and the person signing the Rental Invoice or making the online booking, also referred to as the “Renter”, who must be over 25 years of age and who shall sign this form or make the online booking on behalf of all persons herein. No contract shall exist until The Owner has received a signed Rental Invoice or an online booking together with the correct “initial payment” and / or “full payment”.

Guest Responsibility

For the duration of your stay the renter is responsible for the property which has been booked and all its contents. At the end of the rental period, all equipment including everything in the home, all walls, floors and furnishings must be left clean, or the renter may be billed for any amount over and above the time normally spent on cleaning. Renter is liable for any breakages and damage to the property or its contents and will be billed when within 5 days after the end of the stay. Any third party visiting the property will be regarded as the renter’s responsibility, and any damages or breakages caused by any third party will be the renter’s liability. We will notify guests of any such charges if they are to be incurred, and provide photographic evidence whenever possible of the damages. Guests shall comply with the terms and conditions as agreed upon in this contract.

The Renter is responsible for any damage to any third party visiting the property that is caused by renter or any member of the party staying in the property, or any other person whom was invited to the property. The Owner and their Management Company has full authority and privilege to evict any and all guests that do not comply with the agreed upon terms and conditions and no refund or credit will be offered.

Rental Period

The rental period runs from 4:00 PM ET on the day of arrival until 10:00 AM ET on the day of departure.

Cleaners will arrive at 10:00 AM to get the home cleaned and ready for the next guest who typically will check in at 4:00 PM the same day. Late checkout without prior approval can result in an management company fee of an additional day’s rental charge.

Occupancy Limit

3 bedroom/3 bathroom townhome : Maximum occupancy of 8 people (including infants).

This limit is part of your agreement and must be strictly observed. People other than those in the guest party set forth above may not stay overnight in the property. Any other person in the property is the sole responsibility of the guest. If it is found that the occupancy limit in the unit exceeds the above mentioned limits for overnight guests, the guest will be asked to vacate the property immediately with no refund of rental monies.

Limitations on Liability

The owners or owners agents do not accept any liability whatsoever for death, personal injury, sickness, accident, delay or loss of luggage or personal effects or any other loss or misadventure which may occur whilst renting the property. It is the responsibility of an adult member of the party to ensure that children are properly supervised at all times within the pool and surrounding area. No diving or horseplay in the pool is allowed. Glass is not permitted in the pool area. By entering into this contract all parties become guests of Windsor Hills Community for the duration of the the stay, however the use of the community pool, tennis courts, basketball courts, volleyball courts and recreation area is entirely at your own risk. Please bear in mind that our home is situated on a development which consists of both residential and vacation homes and is subject to home owner association regulations to which you must comply. If for any reason you are in breach of the association rules the owners or management company cannot be held responsible. This waiver is also applicable to people visiting the property as guests of the client.

Force Majeure

The owners or property management company do not accept any liability occasioned to strikes, riots, political unrest, hostilities, war, threat of war, terrorist activity, industrial disputes, fire, flood, technical weather problems to transport, aircraft grounding, ed in accordance with the conditions above. Should circumstances beyond our control require us to cancel a booking, you will receive a full refund of all monies paid to date and no liability can be accepted.

Cleaning

Each guest is responsible as a part of this agreement to leave the unit in the same decree of cleanliness in which it was found when they checked in. Should you occupy a unit that has not been adequately cleaned, please contact the owner or Property Management company immediately so that they can rectify the situation.

Checkout Procedure

Check out is at 10 AM prompt. Late check out without prior arrangement will result in an additional fee of rental charge of 1 day that will be deducted from the security deposit .

Please attempt to taking out the trash, load and start the dishwasher starting the wash cycle for any towels used, putting back toys, strollers, play yard, small appliances and other items back in their original place and securing the door when you leave the unit.

If you are unclear of your responsibilities, please contact the owner or the property manager for clarification.

Insurance

We strongly recommend that you take out travel and medical holiday insurance, for all members of the party, to cover unforeseen circumstances which may necessitate the cancellation of your booking. Travel insurance may cover the cost of cancellation for reasons beyond your control.

Food Containers

As per Florida law, no open food can be left behind in the refrigerators or kitchen closets after check out. Any food left behind by the guest after check out will be promptly discarded by the cleaners. We request that guests empty the refrigerator and discard all food items prior to checkout.

Pet Policy

Pets are not permitted in the home. Any violation of this will result in a 100% forfeit of the stay and a request to vacate the property with immediate effect.

Code of Conduct

Windsor Hills is a family oriented vacation resort. No large parties will be tolerated. Guests are expected to respect quiet hours (11pm-7am). The owner/management company reserves the right to remove guests who violate these rules and/or cause disturbances in the community.

Security Deposit

Upon acknowledging the rental agreement the renter(s), agrees to pay for any damage or missing items of any kind to the property from the security deposit of US $250. The security deposit will be processed using a separate payment method outside of AirBnB. It will be held from your credit card one day prior to your arrival and be released as soon as the management company has completed its inventory and occupancy report, typically within five days. The owners reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this.

No Smoking

Smoking is strictly prohibited inside our home including the patio and screened in lanai / pool area. Guests found smoking will be required to pay for additional cleaning/deodorizing and will be asked to vacate the property with no refund of rental monies.

Staff Access

It may, on occasion, be necessary for staff or agents of the owner or Management Company to enter the unit in order to perform routine maintenance and/or repairs. In such a situation, guests will be notified in advance. By agreeing to these terms and conditions,  guests are required to allow entry to these individuals.

Subletting

The property may not be sub-let without prior approval.

Extra Management Company Surcharges

Our management company is there to help you fix any issues or items during your stay, within reason.

To avoid an additional charges, we ask that our home be left in the same condition as when you arrived.

Parking permits

You will be provided with a parking permit /access permit at the main gate for each vehicle in your party when you check-in at the main gate of Windsor Hills at the beginning of your vacation. The parking permit needs to be scanned at the gate both for entry and exit from the gated community. Absolutely no tailgating allowed. The parking permit should be displayed on the dashboard during the time of your stay in Windsor Hills.

Starter Supplies

Like most vacation homes, ours is self-catering and has an initial “starter supply” of consumables . Once these have been used it is the responsibility of the guest to replenish these items for their use for the remainder of their stay

Housekeeping

There is no daily housekeeping service provided in the rental rate. Before check-in, the town-home will be thoroughly cleaned by a professional cleaning company which both clean sheets and towels will be provided. Mid-stay cleaning services during your stay can be requested for an additional fee. Please inform us if you would like this service arranged.

Security

Guests are expected to take all reasonable security precautions, including locking ALL doors and windows during their time of occupancy of the property. The splash pool is used entirely at the guests own risk. No diving is allowed and children  must be supervised at all times while in the pool area. Glass is not permitted in the pool area at any time. The home has an installed Ring Doorbell/Front Driveway Camera and Exterior Front/Back Yard Video/Audio Camera which overlooks the front driveway and pool equipment/conservation area twenty four hours daily for safety and security of the home. Tampering with cameras will result in forfeit of stay and eviction. There is NO camera nor any video recording device inside the home or in the pool and lanai vicinity.

Complaints / Problems / Issues

In the unlikely event of a problem arising while occupying the home, the guest should immediately contact the owner or management  company who will seek to resolve the matter speedily. If the problem has not been reported to the management company  within 24 hours of the problem arising, neither the owner not the management company can accept any responsibility.

Child Safety / Pool Alarm

It is against Florida Law to leave a child under the age of 18 in charge of a minor unless a YMCA Certificate of Child Minding is held. It is particularly important that children are supervised at all times in and around the pool areas, the pools are between the depth of 2 to 5 feet. DO NOT LEAVE CHILDREN UNATTENDED. THE DOORS LEADING INTO THE POOL AREA HAVE DOOR ALARMS. DO NOT TAMPER WITH THESE LIFE SAVING DEVICES. THERE IS A PENALTY OF $500 FINE OR 1-YEAR IN JAIL IF THESE DEVICES ARE TAMPERED WITH.

Parking

There is a space for one sized vehicle in the driveway. There is ample parking space available in front of our home and near all the common amenities of the community. Vehicles may be parked in any of the marked parking spaces. There are no reserved parking spots. Parking is always free.

Pool Heat

Pool heat, if paid for in advance, will be switched on for the entirety of your stay. Local law states that this will not exceed 87 Deg F.