PETS: This home is NOT pet-friendly, and no animals are allowed in this home at any time. Bringing pets to this home will result in fines and the immediate cancellation of the booking with no refunds due. 

POOL/PATIO POOL/PATIO - Tenant acknowledges that no lifeguard is on duty for the home's pool. The pool, spa, and patio/deck can be dangerous areas, the deck/patio can be slippery when wet, and injury may occur. Diving, horseplay, or running is prohibited. No child or adult non-swimmer is permitted to use the pool without adult supervision by a strong swimmer. NO GLASS is allowed in the pool area. The pool alarm and pool fence are required by Florida law and MUST NOT be tampered with or disabled. Tenant and guests accept and assume all risks involved in using the pool, hot tub, and patio/deck and agree that neither the Owner, owners’ association nor iTrip accepts any responsibility whatsoever in the case(s) of accident or illness resulting from use of these amenities. Homes with pools and hot tubs are under the weekly care of a team of professionals. As mandated by the state of Florida and for your safety, a team will be on-site once a week to test the water quality and make any necessary adjustments. These visits are not optional and cannot be scheduled, rescheduled, or refused. This team will not access the home and the tenant does not need to be present for this visit.

RESORT VEHICLE LIMIT AND REGISTRATION REQUIREMENTS Solterra limits the number of vehicles per home to 5 maximum, and every driver must be registered in their security system before arrival. There are no exceptions to this limit. Trailers, boats, RVs, and other recreational vehicles are not allowed into the community. 

EARLY CHECKIN | LATE CHECKOUT | TRIP EXTENSIONS If you’d like to request an early check-in, late checkout, or extend your stay, please reach out to our reservations team at least 48 hours in advance. While we can’t guarantee every request, we’ll do our very best to accommodate you! Please note that same-day requests can rarely be honored, and some changes may require additional fees.

 

IS THERE MAID SERVICE? Typically, maid service is only scheduled for after your departure. If you would like to add a cleaning stop during your stay, just reach out and let us know! Prices vary on the size of the home. 

*We do require ONE full cleaning visit for every 30 days stayed with us. Our reservations team will work with you to schedule these additional cleanings.  

HOUSE RULES CHECK-IN 4:00PM EST

CHECKOUT 10:00AM EST

Please be aware that during peak or holiday seasons, 4p check-in may not be guaranteed. Our team will be in touch if your check-in needs to be slightly delayed. Entering the unit without approval before check-in time will result in fines and will automatically disqualify the Tenant from any presumed compensation for the state of the home, should issues arise. Occupying the home past checkout time will result in fines.

AGE RESTRICTIONS - The primary renter must be 25+ years of age, and proof may be required at any time.

PRIMARY RENTER - The primary renter must be staying in the unit for the full duration of the trip. No arbitrage or 3rd party bookings are allowed or will be honored. Please make sure the information we have (phone number, email address) for the primary renter is accurate and up to date at all times.

NO SMOKING OR VAPING - Smoking and/or vaping of any kind is strictly prohibited. Florida law prohibits smoking/vaping on balconies of shared housing (condos/apartments) or shared entryways with other units. Fines starting at $500 will be issued for ANY evidence of smoking or vaping is found in the unit after your departure (including smell).

ENTRY BY OWNER - The owner or owner's agents may enter the premises due to an emergency, necessary/agreed-upon repairs/alterations/improvements/services, or showing to prospective purchasers, renters, or contractors.

HOUSEKEEPING - There is no daily maid service. The cleaning fee paid with this booking covers the time it takes to clean the home after your departure. We require at least one cleaning for every 30 days stayed; bookings that are longer than 30 days will be charged for additional cleaning(s). The cost of these additional cleanings is/are not included in your booking total, and funds will be collected after the time of booking. For the upkeep of the home, these additional cleanings are not optional. Additional cleanings can be arranged if desired.

CONSUMABLE SUPPLIES - We provide a starter pack of consumable supplies. These can change at any time without notice. On average, we provide: 1 roll of paper towels, 1 tash bag per trash can plus 1 extra kitchen trash bag, 2 dishwasher pods (if the unit has a dishwasher), 1 small bottle of dish soap, 1 laundry pod, 1 small soap bar per bathroom sink, 1 toilet paper roll per bathroom, 1 small shampoo packet per bath with shower/tub. Since occupancy rates and stay lengths vary from guest to guest, you are responsible for any additional supplies needed during your stay. To avoid attracting pests, we do not provide any food items such as sugar, oil, or spices.

FURNISHINGS - Do not move, rearrange, or remove any furnishings from the premises or property. Fines will be incurred for theft, damage, or additional cleaning needed.

GARBAGE - The tenant is responsible for the collection and removal of all trash during the stay. Specific trash instructions will be shared in your welcome letter. Fines will be issued for trash left in the unit after checkout.

HAZARDOUS PRACTICES - No grills of any kind are permitted inside or in any covered areas. Grills may be used only in open-air areas 50+ feet away from the home. No open flames (e.g., candles, turkey fryers, etc) are permitted on the premises; no fireworks are allowed. Do not dismantle smoke, carbon monoxide detectors, or pool alarms as they are for your protection.

HOLD HARMLESS - iTrip nor the Owner of the premises assume any liability for (i) loss, damage, illness, or injury to persons or their personal property that occurs during their stay on the premises; (ii) any inconveniences, damage, loss, or injury arising from any temporary defects or stoppage in supply of water, gas, cable service, internet access, electricity or plumbing or (iii) any inconveniences, damage, loss or injury arising from or due to weather conditions, natural disasters, acts of God, or other reasons beyond their control.

PARKING - Parking is limited to the designated area(s) and guests assume all risks. Neither the Owner, Owners Association, nor iTrip is responsible for any vehicle damage/theft. No boats, jet skis, campers, trailers, or RVs, are allowed. Please check your welcome letter for specific HOA rules regarding parking.

UNIT OCCUPANCY/DISTURBANCES - The maximum occupancy is based on the property limitations in the rental reservation. No parties or events are allowed. Tenants will be removed, fined, and will forfeit all monies for: Exceeding maximum occupancy, planning, marketing or hosting a party; or any acts that interfere with neighbors’ right to quiet of their premises. Quiet Time: 10:00PM – 8:00AM

RESPECTFUL BEHAVIOR - Please treat the home, the neighbors, the community, and our team of iTrip Staff and contractors with respect; we will do the same.

CANCELLATION POLICY - CANCEL FOR ANY REASON TRAVEL INSURANCE IS HIGHLY RECOMMENDED. Our cancellation policy is as agreed to at the time of booking. All cancellations and date alterations are subject to our cancellation policy and exemptions will not be made. We will ONLY provide refunds for nights that a local government body has issued a MANDATORY evacuation.

DAMAGES/FINES - Accidents happen, but you are responsible for any damages, additional cleanings, or service provider call-out fees that are required because of your stay. Fines or fees may be assessed for (but are not limited to): unapproved early check-in, unapproved late check-out, unapproved pets, unapproved guests, smoking or vaping of any kind, missing or damaged items, stains, tears, rips, trash left in the home, HOA-issued fines for violations, service provider calls for guest caused issues, service calls for guest reported issues that aren't issues (ex: Pool Heat, HVAC, etc) etc. Please report any damages as soon as possible so we can work to resolve them.

VIOLATION OF THESE RULES - Violation of any part of this agreement may result in fees, fines, and/or the immediate termination of the booking, with forfeiture of all monies paid. iTrip Orlando reserves the right to cancel the Tenant’s stay with no refund if the tenant and/or their guests fail to comply with any of the rules outlined in this agreement. Eviction with no monies due will occur for any of the following:

• Occupancy exceeding the sleeping capacity of the home as listed, 24 hours per day, 7 days per week, 365 days per year

• Using the premises for any illegal activity

• Intentionally causing damage to the rented premises or to any of the neighboring properties and any other acts that interfere with neighbors' right to quiet enjoyment of their premises

• Party planning, advertising for a party, or parties in the home or on the property

• Smoking or evidence of smoking in the property

• Unauthorized and/or Unapproved Pets

• Threats of acts or violence towards any representatives of iTrip Orlando, neighboring occupants, Resort staff, etc

• Violation of any Resort, HOA, Local, State, and/or Federal laws

ISSUE REPORTING, RESOLUTION, & REFUND REQUESTS - Guests must immediately notify iTrip Orlando of any maintenance concerns, cleaning issues, repair requests, or other problems upon discovery. Reports should include relevant supporting evidence, such as photos or videos. Upon notification, guests must allow iTrip Orlando access to the home to investigate and address the issue; in most cases, guests do not need to be present for this access. If the reported issue is resolved, no further remuneration or refund will be provided. If a guest is unresponsive or denies iTrip Orlando access to the home, we will assume the issue has been resolved, and no further action will be taken. Any issues reported after checkout are not eligible for compensation.

No refunds will be given for acts of God or Nature or items out of our control (public utilities such as power, water, internet, natural gas, etc., road closures, resort amenity closures, etc). If a reported issue is determined to be a false report—meaning it cannot be confirmed, replicated, is due to guest misunderstanding—or if the issue is caused by the guest (e.g., clogged drains, misuse of HVAC systems), the guest may be charged a service call-out fee in addition to any repair costs. The guest will be responsible for any expenses related to clearing blockages in drain lines, sewer lines, or garbage disposals caused by their actions. Fines may be assessed for damage resulting from improper use or tampering with property systems, including pool equipment, HVAC units (e.g., causing freeze-ups), or other mechanical components.

LOST & FOUND - Management does not have a Lost & Found, but we will do our best to help locate and return items left behind. Neither Management nor the homeowner is responsible for any items left in the home after checkout. Shipping fees will apply to any items left, found, and needing to be returned, starting at $40.

EMAIL & TEXT CONSENT - By providing your email address and phone number you are giving iTrip Orlando consent to provide their services and communicate with you via mobile phone, messages, e-mail, and any kind of online communications, provided that these communications comply with privacy regulations.

YOUR INFORMATION - We take the protection of your personal information INCREDIBLY seriously. In some cases, your name, email address, and/or phone number may be shared with vendors so they can properly assist during your stay. Some communities REQUIRE us to provide guest names, stay dates, and/or copies of government-issued identification.

HOUSE RULES USPS MAIL/PACKAGES - Guests are not permitted to have USPS mail delivered to the property under any circumstances. Any mail addressed to a guest will not be accessible and cannot be retrieved. Packages from other carriers may be delivered at the guest’s own risk. The property owner and manager are not responsible for lost, delayed, misdelivered, or stolen items. Packages delivered to a USPS mailbox cannot be accessed or recovered. Guests who need to receive mail or packages during their stay should arrange delivery to a local PO Box, carrier locker, or mailbox service.

NO RESIDENCY - This property is operated exclusively as a short-term rental. Guests may not use the home’s address for any purpose related to establishing residency, tenancy, voter registration, school enrollment, government benefits, or any other legal claim of residence. Any attempt to establish residency or assert tenant rights in violation of this agreement will result in immediate action, including removal from the property and pursuit of all remedies available under applicable law

CAN POOL HEAT BE ADDED TO MY RESERVATION? A: YES! If you would like to add pool heat to your reservation, please contact us after confirming your booking!

It is important to keep in mind: 

Pool heat is available from varying dates in October through April.
Pool heat requires a minimum of 3 nights' purchase 
Pool heat is set at a constant 85 Fahrenheit/29.4 Celsius and is NOT ADJUSTABLE
The pool heater will heat the water 10-15 degrees above the outside ambient temperature (if the outside temperature is 65F the water can be expected to be 75F)
Pool heaters will not work if the ambient outside temperature falls below 55 Fahrenheit/16 Celsius.
The pool heater only runs when the pool pumps are circulating the water, which is not 24/7. Most pumps turn off to conserve power after 8p.
Please double-check your listing; spas are not hot tubs and spa temperature will be the same temperature as the pool.
No refunds will be given if local weather conditions cause the pool water temperature to fall short of expectations.