🏡 House Rules – Please Read Carefully

We are delighted to welcome you! To ensure a comfortable and respectful stay for all guests and our neighbours, please review and follow these house rules:

• Parties, gatherings and events are strictly prohibited. Any breach may result in the immediate cancellation of the reservation without a refund. • Only registered guests listed on your booking are permitted on the property at any time. • Pets are welcome! Please ensure pets are well-behaved, house-trained, and never left unattended. Guests are responsible for any pet-related damage or extra cleaning required. • Smoking, vaping, and e-cigarettes are strictly prohibited indoors. If smoking outdoors, always use the designated area and dispose of cigarette butts responsibly. • Children and infants (under 2 years old) are welcome. Please provide adequate supervision, especially near entrances and outdoor spaces. • Please respect our quiet hours from 9:00 PM to 7:00 AM. Keep noise to a minimum both indoors and outdoors—no loud music, shouting, or disruptive activities during these hours.

• Check-in: After 3:00 PM • Check-out: Before 10:00 AM • Early check-in or late check-out requests require prior approval and may incur extra charges. • At check-out, please leave the property tidy: wash dishes, dispose of rubbish, and take all personal belongings.

Keys & Access Lockouts: $50 (business hours) / $150 (after hours). Keep keys secure at all times.

• Treat the property, furnishings, and amenities with care. • Report any damage, malfunction, or breakage immediately. Guests are responsible for repair or replacement costs resulting from negligence or misuse. • Rearranging furniture or tampering with locks, security devices, or Wi-Fi equipment is not permitted.

• Be respectful of neighbours. Do not trespass on neighbouring property, litter outside, or park in non-designated spaces. • Any complaints from neighbours or local authorities may result in immediate eviction with no refund.

• Excessive mess, spills, or food waste beyond standard cleaning will incur extra charges. Please do not flush anything except toilet paper down toilets. • Notify us promptly of any safety or maintenance concerns during your stay.

Lost & Found Policy

To avoid leaving personal belongings behind, guests are kindly requested to check the accommodation carefully before departure.

If any personal belongings are accidentally left behind, please notify us through the platform messaging system within 14 days after check-out and provide details of the missing item.

Please note: • Found items can only be returned or collected after prior arrangement through the platform. • Guests may choose one of the following options:

1. Self-collection: We will provide an available collection time and designated location. Please collect the belongings within the arranged time provided.

2. Postal return: Guests may request the belongings to be returned by post. All postage, courier, packaging, handling, and related costs are the responsibility of the guest. • Collection arrangements must follow our cleaning and property management schedule. We are unable to accommodate unexpected visits or last-minute collection requests. • If guests are unable to collect the belongings within the arranged collection time, we may only be able to offer postal return. Additional collection times may not be available. • Found items will be stored for up to 14 days from the date they are reported. Items not claimed within this period will be disposed. • We are not responsible for personal belongings left behind after check-out. Guests are responsible for ensuring all personal items are removed before departure. Thank you for your cooperation and for helping us maintain a peaceful, welcoming environment. If you have any questions or need assistance during your stay, please contact us—we’re here to help you have a wonderful time!