Terms and Conditions

We have a beautiful home that we are sharing with you and when booking one of private AirKeeper homes there are just a few extra rules we want you to be aware of, so we all have the best possible interaction with one another.

Collection of Personal Information Each guest is required to fill in a pre-arrival form where personal data as well as ID, personalised identification has to be provided to confirm the reservation within 48 hours after the confirmed booking. Failure to provide all required information will result in the reservation being terminated while standard cancelation policy from the platform is applied. It is the responsibility of guests to review and read the terms and conditions of each listing prior to placing a reservation to ensure the home and the hosts requirements suit their needs.

GST Please note that reservations provided by AirKeeper are not eligible for Goods and Services Tax (GST) as AirKeeper is managing residential homes. We have a strict no events policy at this house. We cannot accommodate any type of event. No parties, weddings, hens/bucks' weekends or functions etc.

It was the booking guest's responsibility to read our terms and conditions prior to booking. Therefore, by confirming your reservation you agreed to adhere to our below terms. The primary booking person is also responsible for the compliance of those rules by all other guests.

Any breach of house rules in general, can result in eviction and loss of bond.

Number of Guests At no time during your stay are extra and or additional people allowed on premises. If booked for 5 people 5 people can stay even if the property can accommodate more guests.

Noise Noise complaints. If you or any other guest at the property receives a noise complaint, you may be asked to leave the property immediately which can result in an eviction and or loss of bond or both. Noise audible outside the property is prohibited between 10pm and 8am as most of our properties are situated in quiet residential streets which are noise sensitive.

Check Out Check out time is strictly 10:00 am unless a late check out is offered or negotiated in advance. If our team is notified that you have not checked out on time without an approved late check out an additional charge may occur.

Cleaning It is a requirement that the property is returned in a clean condition. Your rental includes a general clean however if there is excess cleaning, we do charge extra.

Extra cleaning includes but is not limited to dirty dishes, rubbish not being removed to outside bins and or excess rubbish, stained linen or food and drink stains.

1. Excess cleaning $100-$150
2. Dirty dishes $50
3. Refrigerators cleared of leftover food
4. Rubbish inside not removed $50
5. Food stains $250 to $400
6. BBQ not cleaned $50

Rubbish Upon departure all rubbish inside must be placed into the outside council bins. If it is bin night during your stay, please ensure the bins are placed out on the curb. The bin night for your property is advised in your pre arrival email. You will be charged the tipping fee and the time to tip if excess rubbish is left at the property or if the garbage bin is not put out on bin night as requested.

Loss & Damage Any damage, breakage or theft is the tenant’s responsibility during their stay and if anything is noted by our cleaners as missing or broken it will be charged against the bond. Should you discover a fault or breakage when you arrive, please advise us immediately.

Smoking Smoking inside the house is strictly prohibited. If you smoke, please do so outside. If smoke is detected inside the house a penalty fee of $400 applies. Also, do not leave cigarette butts anywhere in the gardens, planters etc. If butts are found on the premises a $150 surcharge is applied if we find cigarette butts anywhere.

Security To prevent theft of or damage to furnishings or your personal property, all doors and windows need to be closed and locked when you leave the property during your stay and upon departure. Should you not be able to secure the property you should contact us immediately. If the property has a key safe, please use it during your stay.

Pets Pets are only welcome at our ‘pet friendly’ properties where your request is approved. If evidence of a pet is discovered without approval, or at a non-pet friendly property you will be charged for steam cleaning of carpets, furniture and/or mess left by the pet/s.

If you have your pet with you, it is expected that a few simple rules are followed:

All pets must be approved in writing prior to the stay Any mess, including outdoors, must be wrapped, and placed in outside bins Pet bedding must be supplied by guest If you are lucky enough to be at a property that allows your pet inside, please restrict it to the hard floor areas and do not allow it onto furniture or into bedrooms. You agree to pay for any damage, or extra cleaning required resulting from the pet having stayed.

Issues During Your Stay If you experience an issue during your stay, please contact us immediately so that we can attempt to fix it. We will not be able to consider compensation unless we have been afforded the opportunity to solve the problem.

Keys Any loss of keys or remote controls has to be reported to us immediately. The following charges apply for the key replacement. Normal keys $30 each, Security keys $200 each, Garage remotes/Security swipes $300 Change of locks up to $1000.

Travel Insurance Travel Insurance is not included: customers are advised to purchase appropriate cover after booking. Travel insurance should be important to you even when traveling domestically within Australia. Travel Insurance can include cover for certain events out of your control such as unexpected incidents or accidents as well as cancellations and delays caused by inclement weather and other unforeseen circumstances.

Lost Property Items left behind can be posted at a $50 dollar handling charge plus shipping. If the postage is more than this amount it will be charged to the card on file. If not claimed within 30 days, it will be disposed of.

Furniture Furniture should not be moved around the house and utensils, crockery etc. not to be removed from the premises. You will be liable for any damage caused from the moving of furniture and bond charged accordingly.

Fireplaces/BBQ Fireplaces/BBQ’s are to be operated by guests over the age of 18 only and are operated at the guests’ own risks. Guests will be held liable for any damage caused by incorrect use. If using a gas/wood fire/BBQ guests will ensure the fire/gas is directly supervised by an adult when in use and switched off whenever unattended or when leaving the property even for short periods. Supervision of children around any fireplace/BBQ is always required and is the responsibility of parents/guardians. All fireplaces/BBQ’s and their casings can get extremely hot and may cause serious burns when in proximity. It is strongly recommended that any fireplace/BBQ not be operated when children are staying onsite.

Recreational Inclusions at Properties The use of any advertised facilities such as a pool, spa, kayaks, SUP’s, table tennis tables, jetties etc are to be used by guests at their own risk. Any injury and/or death will be at the guests’ own risks. We strongly advise all guests to only make use of those provisions if they are experienced and supervise children at all times.

Prohibited Recreational Activities Under no circumstances are the following activities permitted at any of our properties: motorbikes, dirt bikes, quad bikes, use of firearms or air rifles, fireworks.

Equipment Airkeeper and/or the owner do not accept liability or loss caused by failure of equipment and/or services out of our control, including, but not limited to, water, electricity, gas, and internet. In the event of a failure, the guest should notify our team in the first instance. Any problems that arise during the rental period our team will do their best to have the issue rectified immediately, however if the issue is not constituted as an emergency as determined by Airkeeper, it may be remedied during business hours and or after the rental period. Refunds due to failure of equipment will be at Airkeeper's discretion.

Extra Charges If any extra charges apply to a booking, for damages, extra cleaning, postage etc the guests card on file will be automatically charged for due amounts.

Wildlife Our properties are maintained and cleaned regularly, however, wildlife is common in country and coastal areas. Airkeeper and/or the owner do not accept liability for the unfortunate or seasonal visits of any wildlife including, but not limited to; rodents, insects, cockroaches, kangaroos, birds, wombats, snakes and spiders

Indemnity Airkeeper and/or the property owner do not accept liability for any personal loss or injury to the guest/s during the rental period. Guests and their visitors’ actions, conduct and safety are the responsibility of the guests. Airkeeper and property owners do not condone unsafe, irresponsible, or illegal actions/behaviour etc, on the premises and during the guests stay or at any other time. A condition of entering and/or staying at this property means that all guests understand and agree to indemnify the agent and property owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss, or injury

(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, furnishings, etc.) during a stay or at any other time. Airkeeper and the property owner are also not responsible and or liable for events beyond our control. Events may include, but are not limited to; adverse weather, fire, flood, traffic or flight delays, war, terrorist activity, civil disobedience, or other force majeure and no refund or credit will be offered under these circumstances.

Criminal Activity Use of the property for any criminal activity is of course prohibited and may result in fines or prosecutions. This prohibition extends to use of the property’s internet service, if any, for criminal activity. We will cooperate with any investigation of alleged criminal activity at the property during the stay.

Restrictions for Short Term Guests Obligations to Neighbours

A guest must not at any time during the occupancy period:

(a) create noise that because of its level, nature, character, or quality, or the time it is made, is likely to harm, offend, or unreasonably disrupt or interfere with the peace and comfort of neighbours and other occupants of the premises

(b) act in a violent or threatening manner towards neighbours or other occupants of the premises

(c) act in a manner that could reasonably be expected to cause alarm or distress to neighbours and other occupants of the premises

(d) use or enjoy the premises in a manner, or for a purpose, that interferes unreasonably with the use or enjoyment of common property by neighbours another occupants of the premises in a strata or community scheme

(e) intentionally, recklessly or negligently cause damage to premises, any common property or any other communal facilities within the immediate vicinity of the premises, or any public property in the vicinity of the premises

(f) intentionally, recklessly or negligently damage the personal property of neighbours of the premises or other occupants of a strata or community scheme.

(g) a guest must not copy, or knowingly retain after the end of the occupancy period, any keys, security passes or other instrument that facilitates access to the premises. This is an offence provision under section 54C of the Act.

Responsibilities to Hosts (a) a guest must take reasonable care of the host’s premises and the host’s property at the premises. (b) a guest must notify the host or the host's representative of any dispute or complaint about a guest’s or visitor’s behaviour as soon as possible after the dispute or complaint arises. (c) guests responsible for conduct of visitors. The guest is responsible for the actions of visitors they invite onto the premises during the occupancy period and must ensure visitors to the premises comply with section 2.5.2 of this code as if they were a guest on the premises.