GUEST AGREEMENT SENT SEPARATELY AFTER BOOKING AND MUST BE E-SIGNED TO RECEIVE ARRIVAL INSTRUCTIONS. This is an additional layer of protection for the host, as it reiterates House Rules and guest acknowledgment of said rules.

GUESTS UNDERSTAND THIS HOME IS IN ARIZONA, WHERE WILDLIFE MAY BE PRESENT ON PROPERTY SUCH AS BUT NOT LIMITED TO: COYOTES, JAVELINA, SCORPIONS, SNAKES, BUGS, ETC. You might see or encounter wildlife while at our home or neighborhood, as these creatures reside in nature, and we have no control over them. We cannot control Mother Nature and, therefore do not refund if you encounter any during your stay.

PETS: No pets allowed on property.

ADD-ONS: All ancillary charges and fees are subject to local taxes and will be requested through Airbnb. If not paid before check-in, services will not be available. -Westbrook Village Recreation Center Access Card: $25 one-time fee, paid directly to WBV -Additional Guests: $25 per guest per night over 4 guests. -Crib Rental $70/stay no guests under 18 for more than 2 days -Pak n Play $30/stay no guests under 18 for more than 2 days -Pet Fee (no pets allowed) Unauthorized pets: $1000/pet -Unpaid extra nights for extended stay or early arrival date are charged the advertised nightly rate. Once requested, there will be no refunds for these services. -All Guests are required to purchase property Insurance in addition to Reservation amount (this is included in Rent if booking through Airbnb). Property Insurance is charged per reservation OR per 30-days. If booking more than 30-days on OTA, an additional request for the balance will be sent through OTA.

PREFERRED SERVICE UPGRADE ADD ON: $125 for groups of 1-5 // $150 for groups of six to 12 // $200 for groups of 13 – 20 // $250 for groups larger than 20: -3:00pm check-in (from 4:00pm) -11:00am check-out (from 10:00am) -*IN ADDITION TO STARTER PACK OF SUPPLIES (2 tp, 2 paper towels, 1 towel pp, 1 shampoo pp): Additional paper products & trash bags, extra pool towels, large quantity shampoo/conditioner & body wash)

SMOKING: Smoking of any type is strictly prohibited inside the home. Smoking is only allowed outside on the patios and yard, but not on patio furniture. Failure to clean all cigarette butts will results in a minimum of $100 deducted from Security Deposit. If any smoke odor or residue is found inside the home, an automatic $2,000.00 fee will be charged to the guest and/or deducted to the Security Deposit.  Please dispose of ALL substances prior to departure.  Federally prohibited substances and/or paraphernalia is prohibited on all Properties and is cause for immediate eviction and loss of Security Deposit.

PARKING: Guest agrees to not exceed the maximum number of vehicles allowed on Property per arrival instructions (sent via email prior to arrival). All vehicles must be parked in the home's garage with the garage door closed, additional cars must be in the driveway. On-street parking is strictly prohibited. Authorization to park more than allotted number of vehicles on the Property must be obtained in advance. RV's, boats, trailers, box trucks or passenger vans which hold more than 8 people or are longer than 16’ long require written approval from Host. Failure to obtain written approval will result in immediate eviction.  

DICSLOSURE (POSSIBLE FEES): -Excessive trash (including trash that does not fit in bins): $50 minimum + dump fee + hourly transportation charge -Excessive cleaning (above basic cleaning of linens, towels, kitchens, oven/stove, floors and bathrooms- this includes makeup stains/stained linens): $50 per hour -Animal waste on Property from unauthorized pets: $175 minimum -Unauthorized animal on property: $500/animal + damages -Displaced furniture (>10 feet from stage point): $75 minimum -Unauthorized Late check-out: $75 minimum per hour + cleaning fees and rescheduling fees UP TO an additional night, without authorization to stay overnight -Extra twin bed(s)/cots/air mattresses: $100 per extra twin bed for length of stay -BBQ grill: $50 minimum for extensive BBQ grill cleaning, full cost of repair (parts + labor) for any damages caused by Guest -Thermostat & Pool Equipment: $200 minimum for any damages caused by Guest or excessive electricity/gas bills due to Guest negligence or tampering. Please group text for assistance, we are happy to help.

PACKAGES AND DELIVERY: Please contact Host prior to arrival if you plan on shipping anything to the Property before your scheduled arrival date. Items delivered after guest departure are subject to a minimum $35 re-directing fee + cost of mailing services. Customer assumes the risk of any package not being delivered and waives any claims against Host and Owner in the event any delivery is not completed on time, or at all.

REFUNDS/GUEST CHANGES & CANCELLATIONS: a disturbances, acts of God, Guest neglect, Guest tampering, Guest failure to vacate, or other reasons beyond its control. Host agrees to reimburse the Guest the nightly rate + tax of each night deemed uninhabitable due to system failure (electricity, water, natural gas only). Evictions will result in no monies refunded. Host may cancel this Agreement and refund Guest in full if the Property becomes unavailable for nonperformance by the Host or Owner prior to check-in. Once Guest checks in, there shall be no refunds of rents because of shortened stays, lower occupancy than expected, ruined expectations, Amenity or Appliance malfunction, early departures due to work and family emergencies, unavailability of any or all parts of the Property, or any other reasons.

Guest understands that the Property is based upon an internet advertisement. The internet advertisement descriptions and photos are substantially accurate. However, it is the Renter's responsibility to confirm at time of booking that the home has the location, views, quality, amenities and sleeping arrangements to meet their needs. Host does not offer any warranty or "see if you like it" satisfaction guarantee.

Guest shall inform Host in writing of their intention to change or cancel the Reservation at any time. Adjustments in nightly rental rate may apply when reducing or adding to the total number of nights in the Reservation. For reservations made through third parties, additional cancellation policies may apply. Cancellations or Reservation changes due to illness, military, or extenuating circumstances will be arranged on a case-by-case basis.

The cancellation and change policy is as follows: -Notice of cancellation or Reservation change 30+ days prior to Reservation: $250 Reservation change fee forfeited from Property Deposit. The balance will be refunded within 7 days of written receipt of cancellation. -Notice of cancellation or Reservation change 0-30 days prior to the check-in date: full booking amount (rent, taxes, and Additional Services if pool/spa has started heating) will be forfeited. The Security Deposit and any pre-collected cleaning fees will be refunded within 7 days of written receipt of cancellation. -While Host has no obligation to return any portion of a forfeited fee, as a courtesy to our Guests, if Host is able to re-book any portion of the canceled reservation, Guest will be refunded the amount of the new Reservation, not to exceed the original booking amount + taxes.

HOST CANCELLATION POLICY: Host may cancel this Agreement and refund Guest in full if the Property becomes unavailable for any reason prior to check-in. Guest agrees that any claims against Host arising out of performance or non-performance under this Agreement shall be limited to a full refund of all funds previously tendered by Guest. Host has the option to offer Guest an alternative Property for the same Reservation dates and rate.

Guest is required to perform a thorough walk-through of the Property within 2 hours of check-in and report damages/items in need of attention to Hosts in a group message. This will help ensure the Property is up to Guest satisfaction. Guest accepts liability of any and all damages/items in need of attention that were not reported to Hosts within 2 hours of check-in.   

Host makes every effort to have the Property ready for Guest Reservations but unforeseen circumstances or unauthorized late check-outs may occur. Guest acknowledges and accepts that the cleaning team may still be preparing the Property for occupancy from 4pm – 8pm. Host reserves the right to ask the Guest to leave the Property and return once the Property is ready. In most circumstances, the Guest is welcome to use the home and its amenities while the cleaning team is preparing the home.

CHECK OUT: Check out time is 10:00 AM (please take this into consideration when booking flights). Prior written approval is required from Host 4 days minimum prior to departure for a late check-out and costs $25 per hour + tax, 3-hour maximum. Once requested, there are no refunds for late check-out regardless of actual check-out time. A check-out checklist has been made available to the Guest on Property and via email. If you do not have time or fail to complete the checkout list, a $100 minimum fee will be deducted from your Security Deposit. For unapproved late check-outs, a minimum $75 per hour fee will be charged for each hour past the required check out time. In addition, Guest will be liable for any additional charges incurred, including but not limited to, the cost of supplying alternative accommodations for arriving guests and re-scheduling fees incurred by the cleaning team. If Guest fails to vacate the property on time, the Guest may also be charged an additional night as penalty, without any right to inhabit the Property during that additional time. 

OCCUPANCY: Only the number of Guests listed on the Guest Agreement may occupy the Property, no subletting permitted. Authorization for additional day-time or night-time Guests must be requested and approved in writing by Host. Additional fees may be assessed for additional and unauthorized Guests, please abide by the maximum occupancy number for the home at all times.  All events must comply with all community, local, city, state and federal governmental ordinances and laws. NO event shall generate noise, traffic or debris in excess of or for hours beyond those normally expected for the type and nature of the community in which the Property is located.  Unauthorized parties or events will result in a minimum $1,000 fine in addition to the cost of any assessments, fines, or complaints imposed upon Property, Owner, and/or Host. No more than two people over age four (4) may occupy a king or queen bed. 

QUIET HOURS: This Property is in a quiet residential neighborhood. Quiet time is from 9:00pm until 8:00am, or otherwise required by city law and/or the rules of the homeowner association (if any). Guest agrees not to participate in any activities that interfere with the neighbors' right to quiet enjoyment of their property. Guest agrees to fully comply with local noise regulations and to use common sense in keeping noise volume low to off after dark. Any enforcement actions by local law enforcement and/or homeowner’s association are at the Guest’s sole risk and expense; and may result in additional charges or immediate eviction without refund of any Reservation costs or fees.

THERMOSTATS: Indoor heating/cooling units and pool heaters cannot be adjusted by anyone except management. The Guest may adjust the indoor thermostats up or down within the allowed range (72 degree minimum in Summer and 78 degree maximum in Winter).  If it has been determined by Host that any of the home's thermostats have been tampered with, or there is damage to the units due to tampering, Guest accepts all liabilities for damages incurred during Reservation. Guest accepts that there will be a minimum charge of $200 withheld from the Security Deposit until exact days of tampering are determined. If you find that the thermostats are not working properly or preset incorrectly, please call. We will send someone to the home to fix the problem as quickly as we are able. Host utilizes licensed HVAC professionals for repairs and services, Host does not have control of professional schedules but will make every effort to schedule repair within 24 hours. Host agrees to reimburse the Guest the nightly rate + tax of each night deemed uninhabitable due to system failure (electricity, water, natural gas only), NOT due to Guest tampering or negligence.

AMENITIES: Furnishings and Amenities are not new and may exhibit signs of wear and tear. Amenities and furnishings are subject to change and may or may not be the same as pictured due to replacement, substitution, damage, etc. Since a limited supply of single-use items are provided, Guest should plan to replenish these items if necessary. Towels and linens are not to be removed from the Property. Guest is not responsible for replacing supplies used during Reservation.

REPAIR AND SERVICE CALLS: Host does not guarantee against mechanical or electrical failure of air conditioning, fans, lights, televisions, VCRs, DVDs, or other equipment.  Host agrees to make every effort to have maintenance done quickly and efficiently but does not guarantee timely repair. Should a repair person conclude that equipment is in working order, or that failure was due to the actions of the Guest, then Guest agrees to pay the service call charge in full.

All toilets are checked to ensure proper functioning prior to check‐in. Do not flush hygiene products, sanitary napkins, wipes, or paper towels. If a service call is required to clear a toilet blockage, Guest will be charged all costs associated with clearing the blockage. The minimum service call fee is $200.00 for toilet blockages on weekdays and $400.00 on weekends and holidays. PLEASE USE PLUNGER PRIOR TO INITIATING A SERVICE CALL.

LIABILITY/INDEMNIFICATION:  Any liability and costs associated with Guest and their invitees’ behavior will be charged to the Guest, regardless of time after departure of notice (notice would be sent to Host via mail/email from HOA, city, police department, fire department, or neighbors). Guest authorizes Host to charge the card on file for any damages and/or injuries caused from their use or misuse of the equipment and furniture within the Property, including service charges and maintenance fees up to 200% of any repair or replacement cost. Guest takes full liability for code, criminal violations, or breach of this Agreement by themselves or any other Guest on Property. This includes theft or damage of Property, adherence to the home's privacy policy, if any, pool safety guidelines, if available, and all other terms of this Agreement. Renter agrees to indemnify, defend and hold harmless Owner from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage, or injury to Renter and guests, or their personal property. Owner is not responsible for lost, stolen, or misplaced items. Renter is also aware of the inherent risks to person and property while occupying residences that have pool/Jacuzzi features.  The Guest agrees to release and indemnify the Landlord/Owner from and against all liability, should anyone be injured on the property during the term of this rental agreement, resulting from any cause whatsoever.

Renter hereby waives and releases any claims against Owner, assigns, employees or representatives, officially or otherwise, for any injuries or death that may be sustained by Renter on or near or adjacent to the Premises, including any common facilities, activities or amenities. Renter agrees to use any such facilities or amenities entirely at the Renter’s own initiative, risk and responsibility.

This agreement shall be governed by and construed in accordance with the laws of the State of Arizona. All disputes or claims pertaining to the Agreement shall be adjudicated in the State of Arizona, County of Maricopa.

Limit of Liability: In no instance or circumstance will Owner or affiliated representative be liable for more than the total amount paid by the Renter for the booking.

Examples of inappropriate behavior include, but are not limited to:  -Disturbing the peace of the neighborhood -Willful or accidental damage to the property -Any occupancy level not disclosed on the Guest Agreement, including but not limited to excessive occupancy -Violent, aggressive, confrontational, or threatening behavior or conversation to neighbors or any person associated with Host -Consuming illegal substances on Property

PRIVATE PROPERTY: Guest acknowledges that the Property is a privately-owned home as opposed to a hotel.  As such, hotel-like amenities such as daily cleaning and bell service are not provided. Additional Services can be requested with advance notice at an additional cost.