House Rules and Information

Please read the following house rules and ensure that your guests are aware of the terms and conditions.

Prior to the confirmation and commencement of the booking, it is a requirement that you provide a copy of your photo identification for verification purposes and insurance compliance.

Failure to comply with this requirement may result in the cancellation of the booking without refund.

House Rules are provided at the property to ensure that guests and visitors know and comply with the specific rules governing their permission to enter and occupy the property.

GATHERINGS OR FUNCTIONS

a) The Property is not a “party house” and any such activities are strictly prohibited; and

b) Any gathering, celebration or entertainment permitted at a Property must not conflict with residential amenity and must comply with all the other requirements. N.B. We have elderly neighbours who will complain and notify us of non-compliance in which case you will be asked to leave. They will also call the police if they suspect any illegal behaviour. In this case you will be required to vacate immediately, and refunds will not be given. For excessive noise, you will be issued with an automatic warning via a phone notification. The second incident will result in security being contacted and their attendance will result in up to a $250 fee that will be deducted from your security deposit. A third incident will result in immediate eviction with no refund issued.

GENERAL REQUIREMENTS

a) Guests and Visitors must comply with all House Rules, By-Laws and instructions from the Manager and security services during their stay; and

b) Guests must notify the Host of any disputes or complaints from neighbours as soon as is practicable.

c) Only the guests approved in the original booking are permitted to stay on the property. Please do not be dishonest about your intended number of guests as your booking will be cancelled immediately and you will be asked to vacate without notice or refund.

d) Guests must not move or tamper with electrical equipment or major furniture items.

e) The cleaning cost is set to provide for the set number of guests. If additional beds are slept on or made untidy, an additional cleaning fee of $30 will be applied for each bed.

f) Please ensure you leave at 10am promptly on departure as our housekeeper has a busy schedule and needs to prepare for the next guest as well as meeting obligations to other clients.

g) As the person who has booked the property, you are deemed responsible for the behaviour of all the guests and any visitors at the accommodation.

NOISE AND RESIDENTIAL AMENITY

a) Guests and Visitors must not create noise which is offensive to occupiers of neighbouring properties especially between 10pm - 8am and during arrival and departure at any time throughout the occupancy.

b) Offensive noise is prohibited and may result in termination of permission to occupy the property, eviction, loss of rental paid and extra charges for security and other expenses which may be deducted from Security Deposit or Bond under the Terms and Conditions; and

c) Guests and Visitors must not engage in anti-social behaviour and must minimise their impact upon the residential amenity of neighbours and local community.

VISITORS

a) Guests are responsible for ensuring the limits set on visitor numbers are always complied with; and

b) Guests are responsible for ensuring that Visitors comply with these House Rules.

SECURITY

Whenever you are absent from the Property, close all windows and doors to maintain security and prevent rain and water damage.

DECK AND BALCONY AREAS

Children must always be supervised on balconies and stairs. Strictly no leaning or standing on the balcony rails.

SMOKING

SMOKING IS NOT PERMITTED INDOORS. PLEASE DISPOSE OF ALL BUTTS CORRECTLY IN THE OUTSIDE BIN. PLEASE ALSO RESPECT THAT WE HAVE GUESTS WHO HAVE CHILDREN AND BUTTS INCORRECTLY DISPOSED OF GET PICKED UP BY THEM. AN EXCESS CLEANING CHARGE OF $50 WILL BE APPLIED IF OUR CLEANER HAS TO PICK BUTTS UP OFF THE LAWN OR ANYWHERE ELSE ON THE PROPERTY. A 250 FEE FOR DEODORISATION IF VIOLATED.

PETS

a) Pets are permitted only with the Manager's prior written approval. Dogs are generally accepted at designated pet-friendly properties, subject to the applicable pet fee and these House Rules. Cats and any other animals require specific written approval before arrival and may be declined at the Manager's discretion. Approval of one type of pet does not constitute approval of any other animal. $150 per pet per stay. b) Guests travelling with pets must ensure that pets remain off beds and upholstered furniture, are appropriately supervised, and do not cause damage to the property. Cats must use a suitable litter tray at all times. Guests are responsible for any additional cleaning or damage caused by their pets.

DAMAGES AND BREAKAGES

Damages and breakages must be reported to the Manager.

Damaged or lost linen will be charged at replacement cost. Guests are asked to leave linen in the property, do not wash.

The tenant may be charged at the discretion of the Manager. Further charges may apply if the bond is insufficient to cover damage and breakages caused by the tenants/guests.

COMPLIANCE

a) Breach of these House Rules is a breach of the Terms and Conditions of occupancy.

b) The Owner and Manager reserve the right to terminate permission to occupy and to evict from the Property, Guests or Visitors who refuse to follow these House Rules or who cause a nuisance. Thank you for reading the house rules. We do apologise for the extensive nature of the rules however they have been made necessary due to a number of upsetting and unfortunate incidents in the past.

VIDEO SURVEILLANCE

Video Surveillance cameras monitor the exterior of our home and for the safety/security of our guests. Footage remains private and may be used for liability reasons, to monitor occupancy and to increase security when no one is in the house. It in no way infringes upon the expectation of privacy in these public areas.

To disable or obscure the cameras is prohibited and may result in eviction without refund.” There is also a noise monitor to ensure that neighbours do not complain without good cause.

LOST AND FOUND ITEMS

a) Please ensure that all personal belongings are accounted for prior to your departure. We regret that we cannot be held responsible for any items left behind in the property.

b) If you realize you have left something behind, please contact us immediately. We will make every effort to locate and securely store the item for up to 6 weeks from your departure date.

c) Any unclaimed items remaining after 6 weeks will be donated to a local charity to support those in need.

GUEST COMMUNICATION By booking with us, you agree to receive stay-related updates, exclusive offers, and local recommendations. You can unsubscribe anytime via the link in each message. GARBAGE AND RECYCLING a) Guests and Visitors are to dispose of garbage and recycling in accordance with the usual practice at the Property (as set out below) in the allocated bins, and excess rubbish must not be left in public or common areas.

b) Bin day is Wednesday; please place binds outside. If you have any excess rubbish please take it with you. Keys must be returned in the correct lock box as per check-out instructions, (unless otherwise arranged and confirmed by host prior to the check-out date). GUEST RESPONSIBILITY FOR PERSONAL BELONGINGS Guests must ensure all personal items are removed from the property upon check-out. Special Stays does not take responsibility for belongings left behind. Any items found may be held temporarily at our discretion, but return postage or collection is the guest’s responsibility.

EXCESS RUBBISH & WASTE DISPOSAL Guests are responsible for ensuring all rubbish is properly disposed of using the bins provided. Any excess waste that cannot be accommodated within the allocated bin space must be removed by the guest. Where excess rubbish is left behind, a removal and disposal fee will be charged directly to the guest.

AGREEMENT SCOPE & DURATION By booking this property, you agree to the terms of the Guest Agreement (the ‘Agreement’). This legally binding Agreement is effective from the date of your Reservation and governs your stay for the period confirmed, as well as any extensions, additional bookings, or repeat stays at the same property, unless a new agreement is issued.

EXTERNAL FACTORS & NEIGHBORHOOD DISTURBANCES a) Power outages, weather, Wi-Fi issues, or neighborhood noise are outside of the host’s control. No refunds will be provided for these circumstances. MID-STAY CLEANING (LONG STAYS) ​a) For stays of 28 nights or longer, a mid-stay clean is required as part of the booking. This is scheduled during your stay to maintain the home to our standards and ensure a comfortable experience. The security deposit is $750.