ADDITIONAL RULES

Terms of Use:

CHECK‑IN / CHECK‑OUT TIMES:
• Check‑in: After 4:00 p.m. EST • Check‑out: 11:00 a.m. EST

Early check‑ins are not permitted without prior approval. Please call us upon arrival in the Orlando area, and we will provide the door lock combination for the property. Please note that same‑day bookings cannot be accepted after 2:00 p.m., as some homes require guest names to be added to gated community systems, and this does not allow sufficient processing time. Thank you for your understanding.

LATE CHECK‑OUT: Check‑out time is 11:00 a.m. If the home is not vacated by this time on the day of departure, a charge equal to one additional night’s rental at the current U.S. rate may apply. If you require a late check‑out, please contact the Property Manager at least 24 hours prior to departure. Late check‑out is subject to availability and an additional fee.

SMOKING: All of our properties are NON-SMOKING. However, smoking is permitted within the lanai/porch areas.

PETS: Pets are permitted in some of our rental properties only with prior approval. $50-$100 per pet fee applies, (we will ask for pet size and breed before check-in to apply the appropriate pet fee amount.) All pets must be on leashes outside the property at all times. Pet owners are responsible for cleaning up any/all pet waste. All pets must be up to date on rabies vaccinations and all other vaccinations. Heartworm preventive is highly recommended. All pets are to be treated with Advantage or similar topical flea and tick repellent three (3) days prior to arrival. Fleas and ticks are very rampant in this area and can cause harmful/fatal illness to humans and pets. All items above are the sole responsibility of the pet owner. The villa owners assume no responsibility for illness or injury that may incur to pets or humans while on the premises. Should the villa be infested after your stay, we reserve the right to deduct the Pest Control Fee from the Security Deposit. No animals of any kind are permitted in our accommodations unless pre‑arranged, the property is designated pet‑friendly, or the animal qualifies as a service animal. Unauthorized animals will result in a $250 fee.

PET FRIENDLY: IF you are in a pet friendly home - If, upon check‑in, you notice an excessive amount of pet hair, please send clear photos immediately upon arrival. Please note that a few stray hairs are considered normal and will not warrant a return visit from the cleaning staff. If you have pet allergies or sensitivities, a pet‑friendly home may not be the best option for your stay.

AGE LIMIT: The majority of adults in the group must be 25 years of age or older (for example, a group of three adults must include at least two guests aged 25 or older). Valid photo ID is required for all applicable guests. We do not rent to vacationing students or single‑occupancy groups under the age of 25. Prior to check‑in, all guests will be required to provide the names and ages of every person staying in the home.

RESERVATION DEPOSIT: A reservation deposit is required at the time of booking. The deposit amount is 20% of the total invoice, or the minimum required amount—whichever is greater.

DAMAGE DEPOSIT: A $500 damage deposit is required, or a $59 Damage Deposit Waiver, depending on the booking platform used. The deposit is not applied toward rent; however, it is fully refundable within (14) days of departure, provided the following Departure & Property Condition Requirements are met:

DEPARTURE & PROPERTY CONDITION REQUIREMENTS: Upon departure, the following conditions must be met:

No damage has occurred to the villa or its contents beyond normal wear and tear. No charges are incurred due to contraband, unauthorized pets, or rents/services collected during the stay. All rubbish, debris, and discards must be placed in the outdoor refuse containers. Dirty dishes should be loaded into the dishwasher and the cycle started. Please start one load of laundry, if possible. No household items, including linens, are lost or damaged. All keys must be returned to the lockbox, and the property left locked. All charges accrued during the stay must be fully paid prior to departure.

DAMAGE WAIVER: The optional $59 Damage Waiver is a non‑refundable fee designed to cover unintentional damages to the interior of the rental unit that may occur during your stay.

PAYMENT: The balance of the payment becomes due 60 days prior to your holiday. For dates less than 60 days the full amount must be paid on booking. Please make payments in the form of credit/debit card, direct bank transfer, cashier’s checks or personal checks in US dollars made payable to Stoneman Vacation Villas . For UK payments in sterling please contact us for UK bank details.

CANCELLATIONS: A sixty (60) day notice is required for cancellation Cancellations can be made up to 60 days prior to the vacation with a $100 administration fee. Cancellations of less than 60 days prior to the start of the vacation will not be refunded unless we are able to make an alternative booking arrangement, in which case, your money will be refunded less a $100 administration charge. All cancellations will also forfeit fees if they use that method of payment to pay for their vacation. All efforts will be made by our team to refill the booking place on your behalf. We will of course, look sympathetically upon each individual case. Unfortunately we have to make this rule to deter people booking properties and cancelling at the last moment resulting in a loss of revenue, as once a booking is confirmed we have to refuse any other offers to rent the property.

MAXIMUM OCCUPANCY: The maximum number of guests permitted at the property is strictly regulated by local legislation and is not negotiable. Any visitors that would cause the total number of occupants to exceed the maximum allowed must receive prior approval.

MINIMUM STAY: The property requires a minimum 4 night stay. Shorter stays are at the owner's discretion.

CLEANING CHARGES: All stays are subject to a mandatory cleaning fee. While this fee covers standard post‑stay cleaning, we kindly ask that all guests leave the home in a respectful condition and follow all house rules on the day of check‑out.

INCLUSIVE FEES: Rates include a one-time linen-towel setup. Resort amenity fees where applicable are not included in the rental rate.

HOUSEKEEPING SERVICE: While the use of linens and bath towels are included in the rental rate of the property, regular housekeeping service is not included in the rental rate however is available at an additional rate. We do not permit towels or linens to be taken from the properties.

RATE CHANGES: Rates subject to change without notice.

FALSIFIED RESERVATIONS: Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

CHANGE OF HOME POLICY: On rare occasions, it may be necessary to relocate your booking to an alternative property. This will only occur under extreme circumstances, such as an unexpected maintenance issue that could affect your enjoyment of the home or pose a safety concern. In these situations, we will provide alternative accommodation of equal or higher standard at no additional cost to the guest. A partial refund may be issued at our discretion, depending on the circumstances.

PARKING: Vehicles are to be parked in designated parking areas only. Parking on the road is not permitted. Any illegally parked cars are subject to towing; applicable fines/towing fees and is the sole responsibility of the vehicle owner.

STORM POLICY: No refunds will be issued for events considered Acts of God, including severe weather. If you are unable to travel due to a hurricane, we will make every effort to offer alternative dates for your stay, subject to availability.

LIABILITY: The villa is privately owned. The owners are not responsible for any accidents, injuries, or illness that may occur while on the premises or through use of the property and its facilities. The homeowners are also not responsible for the loss, theft, or damage of personal belongings or valuables belonging to guests. By accepting this reservation, all guests expressly assume responsibility and risk for any injury, loss, or damage arising from their use of the property or by anyone they invite onto the premises.

EXCESSIVE TRASH/RUBBISH: Guests are required to place all garbage or rubbish at the end of the driveway the evening before scheduled collection (or in the garbage compactor if staying in a townhome). Trash collection days are posted inside the home. If an excessive amount of garbage or rubbish is left inside the property at departure due to failure to place it out on collection days, or if the home is not left in a satisfactory condition, a $75 excessive trash fee will be charged. A refundable $75 trash deposit may be required at the time of booking.

LOCK BOX & KEYS: You must leave your keys in the lock box at all times. If Maintenance or a technician has to be called to the home to resolve an issue and cannot enter because the keys are not in the lock box, a call out fee will be charged to you. If you obtain your key from a lock box at your home, condo or town home, please ensure that you leave the key in the lock box when you depart to avoid a “lost key” charge, which will exceed $75.00. Please do not exit the property through the garage while leaving the front door deadbolt engaged, as this may require a locksmith to regain access. Any locksmith charges incurred will be the guest’s responsibility.

AIR CONDITIONING: When using the air conditioning, all doors and windows must remain closed at all times. The thermostat should not be set below 72°F. If the air conditioning system is set below this temperature and freezes or is damaged as a result, the guest will be held financially responsible for any required repairs.

BATHROOMS: Please do not dispose of paper towels or any items other than toilet paper in the toilet bowls. Plungers are provided for convenience. If a plumber is required due to improper use, the cost of the service call will be charged to the guest.

POOL / SPA HEAT: Pool heating is available for an additional fee and must be requested at least one week prior to your arrival. Please note that not all homes are equipped with pool or spa heaters. Any tampering with the pool or spa heating equipment is strictly prohibited and will result in charges for unauthorized pool heating and any repairs required as a result. If you would like to add pool and/or spa heating to your stay, please inquire in advance to confirm availability and pricing.

QUIET TIME: Quiet hours in the community begin at 11:00 p.m. At this time, all loud activities must move indoors and music must be kept at a low volume. If law enforcement is called due to a noise disturbance, a $250 violation fee will be charged to the guest.

WRITTEN EXCEPTIONS: Any exceptions to the above‑mentioned policies must be approved in writing prior to your stay. If no written approval is provided, all policies are deemed fully accepted by the guest. Once a reservation is confirmed, we will contact you approximately one week before your arrival with our booking form for completion.

Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure that you have the current version.