Curate Telluride – Terms and Conditions Please note that your payment of a deposit constitutes acceptance of our terms and conditions. Specific to this Property: No Pets (HOA policy) No smoking or vaping in or on the premises No events or parties Parking for 2 vehicles (1 reserved and 1 permit for street parking) Occupancy limit of 4. If you exceed this number without written permission you may be evicted from the property. No RVs or Trailers without approval. RVs and trailers are prohibited in the Town of Telluride. Construction is a regular occurrence in Telluride. We cannot guarantee a vacation free of construction activity. Inquire if you have specific questions. Check-in and Check-out: Check-in is 4 PM. We will text you if your property is ready early. We do not take advance requests for early arrival. These are granted as available on day of arrival. Check-out is at 10 AM. Again, we do not accept advance requests for late departure. This must be requested the day prior to departure and is granted only if schedules permit. Communication: You will receive check-in instructions via email 7 days and 1 day prior to arrival. (Check spam or contact us if you do not receive this information) On the day of your arrival you will receive a text with an electronic guidebook that has access details along with videos for parking/entry, etc. PLEASE watch for this text and open the guidebook. You will also receive a supply list 3 days prior to arrival. Cancellation and Refund Policy: Third Party Listing Site Cancellations: Reservations made on OTA sites or other third-party listing sites have unique cancellation policies. Please refer to the listing or your booking for cancellation policies. Due to contracts with homeowners no exceptions will be made to this policy. Please purchase trip insurance. No refunds will be given for early departure. Trip/Travel Insurance: Guests are strongly advised to obtain Trip/Travel Insurance. Generally, insurance must be purchased before final payment. Inquire for details. Payment Policy: Third Party Listing Site Bookings: For third-party listing site reservations made on OTA sites, please refer to the payment schedule posted in your account. Non-Disclosed/Unauthorized Animals: Non-Dog Friendly Homes: If a pet is found in a non-pet-friendly home without prior notice and consent, this is a violation of this Guest Reservation Contract and constitutes grounds for immediate termination and eviction, in addition to a $500.00 fee. Smoking/Vaping/Firearms Policy All of our properties are smoke free. This means smoking or vaping of ANY kind. If evidence of smoking is discovered a minimum fine of $500 will be billed to the credit card on file. No firearms, explosives or fireworks are permitted at the property. Maintenance/Appliance/Other Issues During a Stay Individual owners provide furnishings for their vacation rentals. Every effort is made to keep each property and its furnishings, amenities and equipment in good working order. Please notify Curate Telluride promptly of any problems you encounter during your stay. Upon notification we will facilitate necessary repairs as quickly as possible. We will give a refund of $50 per night affected by equipment, amenity or appliance loss.
Please note if a non-emergency issue is reported after 5 PM we will address the issue the next business day. If the issue is a true maintenance emergency we will dispatch appropriate personal. Damage Policy We understand that accidents happen. Most reservations include a Damage Protection Waiver that may cover up to $2,000 in accidental damage, provided the damage is reported to us immediately. Please refer to your rental agreement or booking platform terms for details. The waiver does not cover intentional, malicious, or unreported damage. The guest who books the reservation is responsible for any damage, theft, excessive cleaning, or maintenance costs caused by anyone in their party that is not covered by the applicable protection plan. Unavailability of a Rental Property If your home becomes unavailable due to plumbing, electrical or heating issues, roof damage or anything else beyond our control that makes it uninhabitable or unusable, we will try to move you to a comparable home. If a comparable home is not available, Curate Telluride will give you the option of receiving a refund or choosing an upgraded home, subject to availability. Curate's liability is limited to the rental agreement amount. Liability Waiver and Release By renting this property, you agree that you are responsible for your own safety and the safety of your guests during your stay. The property owner and Curate Telluride are not responsible for injuries, illness, death, loss, theft, or damage to personal property that may occur during your occupancy. You agree to assume all risks associated with your use of the property and to release and hold harmless the property owner and Curate Telluride from any claims, damages, costs, or expenses arising from your stay or the stay of anyone in your party.