By booking this reservation, you agree to the additional policies, terms, and conditions below. GENERAL RULES: Must be 21 Years of Age to rent this property. Please do not inquire if you are not at least 21 at the time of booking. Our insurance company mandates that the main guest on the reservation be at least 21 years of age or older. We will decline/cancel any reservation that does not meet these criteria. The property shall not be used by more than the number of adults and children listed in your reservation. Maximum Occupancy. The number of people present at the Property may not exceed the maximum posted occupancy. This property does not allow pets. This includes emotional support animals or registered Service Animals due to extreme allergies by the owner. RESERVATION: Check-in time is after 4 p.m. Check-out time is before 10 a.m. If the Guest does not depart the home by check-out time additional charges may apply to cover costs incurred by the Company, including but not limited to moving the incoming guest to another home or having to reschedule housekeeping staff. The Guest shall not assign responsibility nor sublet to other parties without the Company's written consent. The Guest agrees to abide by all HOA association rules, including but not limited to all community signs, trash management, parking and noise limitations, during the rental period, any law or ordinance is violated, any drug use occurs in or near the property, or the property is used for any immoral purpose, occupancy will be immediately terminated without refund. Any refunds issued by the Company will be processed through the Guest's original payment method. No refunds will be given for late arrivals, early departures or unused days of the reservation. These homes are self-catering accommodation. Most managing partners will supply some small starter products, including hand soap, toilet paper and trash bag. Additional supplies and replenishments are the responsibility of the Guest. PARTIES: The neighborhood enforces a strict no-parties/noise violation policy for all its residents. This includes all Airbnb guests as well. If you throw a party, trash the space, damage the unit, disrespect the property, or have a gathering with extra guests that are not reported in your initial booking, you are breaking the rules and will be fined the security deposit. QUIET HOURS: The resort has a 10 pm quiet time and we ask our guests to adhere to this policy. Please keep noise after 10 pm down to a minimum. Non-compliance of this policy could lead to immediate termination of the rental agreement with no refund provided. Absolutely no parties allowed, no loud noise and no extra people sleeping other than those agreed before booking. PARKING: The resort only allows Cars and may not allow Boats, RVs, Motorcycles, or trailers to be parked or stored on the resort property at any time. If they find guests to have a Boat, RV, motorcycle, or Trailer they will tow it at the cost of the owner of the vehicle or trailer. Parking rules are set by the Resort HOA, it is out of our control. Guests must follow the resort parking rules. It's the guest's responsibility to check the parking rule with the resort parking authority. The host is not responsible for the vehicle being towed because of a parking violation. No refund or reimbursement for these incidents. No parking on any grass areas in any of the communities. Violators will be towed. Failure to comply with any of the terms herein will, at the sole discretion of the Company, result in the immediate termination of occupancy without refund. Please note that some of the resorts have a policy of 5 maximum cars and some have 3 maximum cars. Please refer to the resort parking policy before booking. TOWELS & LINENS Please be respectful of bed sheets and towels (normal wear & tear is expected). Makeup/foundation, face medications/creams, and tanning products will stain and/or bleach linens/towels. Unsalvageable linens/bath towels will incur a fee of $25/each. PLEASE DO NOT USE TOWELS PROVIDED IN THE UNIT FOR OTHER USE OUTSIDE OF THE UNIT. Towels, sheets, pillows, and blankets are not meant for outside use. Furnishings of the Premises are subject to change without notice. Furniture, bedding, utensils, or any other property supplied with the Premises must not be taken out or transferred from one property or another. Loss of these items, as well as damage to the property or furnishings in excess of normal wear, will be charged to the Guest. Moving of furnishing inside, outside, or in the game room of the Premises is strictly forbidden. SMOKING: Anyone found to have smoked or vaped in the unit or left cigarette butts or ashes on outside areas will be charged a minimum $500 fee. Smoking is not permitted. If there is any tobacco smell in the villa after your departure, you will be charged a cleaning fee. No weapons including fire arms are allowed on the premises. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning. Criminal Activity Prohibited. Use of the Property for any criminal activity is prohibited and may result in fines, prosecution, and/or your immediate removal from the Property. This prohibition extends to the use of the Property's Internet service, if any, for criminal activity, including but not limited to unlawful downloads of copyrighted material, including movies, music, software, or other material. We may cooperate with any investigation of alleged criminal activity that occurred at the Property during your stay. You and other Occupants agree to conduct yourselves throughout your stay in a manner that is respectful of and not disruptive to neighbors, traffic flow, or the community and that will not prompt complaints to the host and owners from police, neighbors, or neighborhood or homeowner associations. Maintenance or Housekeeping Issues Property Conditions. The Property is provided as is, and we are not responsible for the interoperability or unavailability of any amenities. You agree to contact Host through the booking platform, as soon as you notice any maintenance or housekeeping problem, or any potentially hazardous condition, at the Property, or if any incident occurs at the Property that is related to such a problem or condition. You further agree to give Host a reasonable amount of time to respond to your report and to cooperate with them. We will take reasonable and appropriate steps to remedy any reported problem as soon as practicable. We may enter the Property at your invitation to remedy any problem you report, at reasonable times and with reasonable notice to inspect, maintain, or repair the Property, and to address any situation that we reasonably deem an emergency that threatens persons or property. You acknowledge that if the Property has access to amenities that are shared with other properties, such as a shared pool, hot tub, parking lot, or fitness center, the availability and condition of those amenities is outside Host’s control. ISSUES AND REFUNDS The host will not compensate or refund for any issues not reported within 8 hours after check-in. Guests must also allow host and/or repairman access to the property to remedy any issue after the host has been notified. Guests must also allow entrance for regular maintenance. If a guest stays after the issue is remedied or addressed, there will be no further remuneration or refund. FORGOTTEN ITEMS We are more than happy to mail back forgotten items. There will be a fee to cover the cost of picking up and mailing the item. Please note that we are not responsible for the things that are being left on the property though rest assured that we will help to ship it back once found. DELIVERY: Please make sure to have the package delivered within your stay. SWIMMING POOL/SPA AND POOL HEATING The owner and management do not accept responsibility in the event of injury or death caused as a result of the use of the pool or play in additional rooms. All children must be supervised at all times. Diving, horseplay, or running around the pool area or in the Spider-verse room and other themed rooms is prohibited. Caution must be taken around wet areas. Children must be warned against pushing, jumping off furniture and rough housing. The owner cannot guarantee the water temperature in either the swimming pool or spa. The actual water temperature will vary with the ambient temperature, time of use, and prevailing weather conditions. In the unlikely event of any pool heating equipment failure, guests shall report to the Property Manager. The owner and Management will do everything in their power to rectify any problems as quickly as possible. Please make sure that no glassware or glass bottles are taken into the fenced off pool area, as broken glass is not visible within the pool and can cause issues for your stay and future stays. A fine will be accessed if Pool Heater: T During cooler weather, pool heaters may struggle to keep the water temperature above 80 degrees. This does not constitute equipment failure and no refund shall be given. SECURITY & SAFETY RISKS Always lock doors and windows when you leave the vacation rental! When you rent the vacation rental, you assume responsibility for it and its contents, as well as your personal property. The host and owners do not assume any responsibility for injuries resulting from your failure to use due caution. Please don't forget to lock your cars. Children must be supervised at all times. Candles are not allowed due to fire hazards. While the host and its property owners strive to maintain vacation properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All guest(s) and their invitees use the vacation property structures and premises at their own risk. The Host and its property owners shall not be held liable or otherwise responsible in any way for injury to any guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the vacation properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. The Host and its property owners shall not be held liable nor otherwise responsible in any way for allergic reactions to guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this agreement, guest(s) and invitees hereby agree to forever hold-harmless and indemnify the host and its property owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the guest(s) use of the property. Any guest who violates any law or ordinance will immediately terminate occupancy without a refund. PLEASE NOTE: This home can possibly have noticeable wear and tear from frequent use and the furniture can start to age. Worn/stained carpets, faded curtains, missing blinds and minor scuffs and scrapes on the walls, etc. Please keep an open mind while vacationing. No refunds will be given. Should any major equipment or appliance require attention, we will work to fix all issues as soon as possible during normal business hours, however, we cannot issue refunds or make price adjustments. There will be no refunds due to weather problems, early check-out, and interruption of any service due to maintenance problems that arise before or after guests' reservations. In case of incidents beyond our control, severe damage or sale of the property, the host reserves the right to substitute the property to a similar or superior accommodation near the original one without further liability. Unfortunately, we cannot predict construction activities near our properties. We may not be able to notify the guests prior to arrival. There will be no refunds due to construction or renovations activity around the rental property. There will be no refunds for internet or cable outages in the area that we do not have control over. Resorts are not managed by the host and any interruption in services by the resort such as clubhouse amenities and access are not the responsibility of the host. No refunds will be given for this reason. When a guest checks out, the unit will be inspected by a member of the staff. If any damage not previously reported is found, the cost to fix or replace the damaged part shall be billed through the guest booking channel. We reserve the right to refuse accommodation or demands from rude, disrespectful, and/or discourteous guests. We will not hesitate to terminate your reservation at our discretion without refund if you continue to harass/verbally abuse our staff. If you are still reading this, thank you for sticking it out and for taking the time to read our house rules. We appreciate you as our guest and hope your stay will exceed your expectations!