Terms & Conditions of the Accommodation Agreement Section 1 – General The accommodation The accommodation you are staying in will be confirmed to you at the time of booking. Apartments vary in size, style and layout. Furnishings may vary slightly from those advertised and furniture / fittings / appliances are not uniformly standard over all apartments.
The accommodation is only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or main residence of you or your guests; you will not be entitled to a tenancy or an assured short hold or assured tenancy. No relationship of landlord and tenant is created, and no statutory security of tenure exists now or when the period of occupation ends. You do not have sole occupancy rights to any property offered to you and we reserve the right to enter the property (with 24 hours’ notice where possible except in an emergency) in order to carry out cleaning, maintenance, inspections or viewings. 1a. Subletting and taking accommodation by way of license There is no tenancy agreement created with a short term let, accommodation is provided by way of a licence. It is not permitted to sublet all or part of the property to a third party – all persons residing at the property must abide by the terms and conditions.
1b. Number of persons using the apartment The number of persons using the apartment must not exceed the maximum number (of adults & children) permitted on Airbnb.
Accommodation Windsor Ltd reserves the right to ask any guest / visitor to leave if this condition is broken. 1c. Pets
Pets are not permitted at any property unless otherwise agreed to in advance. A charge will be levied for professional cleaning if pets have been allowed into a property without prior written authorisation. This may include charges for loss of business whilst the property is deep cleaned. 1d. Termination by either party In the event of any guest not complying with any of these terms and conditions, including unsuitable conduct / causing disturbance to other residents, the accommodation agreement will be terminated immediately, and the guest / all guests will be required to leave the property. In the event of the guest and/ or any guest failing to leave the property voluntarily within 2 hours of such request we reserve the right to enter the property and to change all locks and remove all guests’ belongings if necessary. We may commence immediate court action if necessary, for possession of the property together with all legal and other costs which may be incurred in connection with such action. 1e. Our Right of Access During your stay we may need access to the property for cleaning, maintenance (as mentioned in section 5 below) or to hold viewings for future bookings or inspections. We reserve the right to access the property at any reasonable time during your booking giving at least 24 hours’ notice except in an emergency where immediate access may be required.
2b. Moveable Bookings You may be offered a ‘moveable’ booking if we are unable to book you into the apartment you have requested. Although accommodation is confirmed in advance, the exact apartment is not always guaranteed prior to arrival. There may be occasions, because of circumstances beyond our control, where we will need to amend accommodation offered at short notice. If this cannot be avoided, we will endeavour to inform guests of such changes before arrival and to ensure that the substitute accommodation if of a similar if not better standard and size to the original.
2c. Extension of Stay We will endeavour to contact you to ascertain if you plan to extend your booking, however we ask you to inform us as soon as possible if you are planning an extension of your stay. You will be asked to complete a new booking/extension form relating to the extended period. Rates quoted for accommodation may be subject to increase after the initial period booked (i.e. for extensions of stay) depending upon the duration of the extended period and/or the season and current demand. We will inform you of rate increases before confirming your extension. All extensions will be subject to the same terms and conditions of the original booking. Extension forms must be returned within 24 hours of the date sent (except where special circumstances have been agreed upon or where the extension is for the same day in which case the form must be submitted to us within 2 hours) in order for us to confirm the extension; we cannot guarantee apartment availability after this period. Section 3 – Guests Responsibilities Accommodation Windsor reserves the right to charge your credit/debit card (or deduct from any deposit paid) for items listed in sections 3, 4 & 5 (below) if the Terms & conditions are not adhered to. This may include but are not restricted to: unpaid accommodation charges, cleaning including laundry or dry cleaning of linens / soft furnishings, damages, telephone call charges (if applicable), satellite TV usage charges (Pay Per View), breakages and/or loss or damage of any items in or about the accommodation or any charges incurred whilst occupying the property that could be charged back to the landlord or the property provider.
3a. Smoking Accommodation Windsor Ltd operates a strictly NO SMOKING POLICY. Smoking is not permitted in any properties or in any communal areas of apartment blocks. If smoking has occurred in the property during your stay, we reserve the right to charge you for professional cleaning of the apartment, plus any vacant days / loss of business while the property is aired / cleaned or waiting to be cleaned or painted or while maintenance works are carried out to return the accommodation to its original condition.
3b. Damages, Breakages and/or Loss of items It is the guest’s responsibility to take care of furniture and equipment provided at the property. Guests will be held accountable, and must pay for any damages, breakages or loss of items incurred by you or members of your party, or your visitors during your stay at the property. This includes damage caused by mould from not ventilating the property after showers, cooking, drying clothes etc.
Please notify us as soon as possible of any damages so that we may limit the cost and be able to replace any items for the next guest if you are unable to do so. The guest must report any damages or cleaning issues at the property within 24 hours of arrival. Properties are checked at the end of each booking and the property and all its facilities are assumed to be in full working order when keys are handed to incoming guests. In the unfortunate event that the property has damages or cleaning issues which have not been dealt with prior to new guests arriving, we will endeavour to fix these issues with immediate effect. Guests that have not reported damages on arrival will not be able to later claim that items were damaged when they arrived, if they have not previously reported it. Likewise, guests will not be able to claim compensation for cleaning issues which were not reported within 24 hours of arrival.
We reserve the right to charge for loss of business for any days the property cannot be made available to other guests whilst we fix / repair / clean or replace any items that have been damaged or are dirty and need professional cleaning resulting from your occupation of the property.
3c. Keys & Checking Out On the day of departure please return all keys to our office by 10am unless alternative arrangements have been agreed upon. Failure to depart the property at 10am will incur additional costs. We may not be able to offer a late check-out as it will depend on the next guest’s arrival time, but where possible we can offer an extended check-out of 12:30pm for a fee of £35 + VAT. If you need to stay later than this, it will be charged at the cost of a night’s rent. Please note that unauthorised late check-outs will also be charged at the same rates. Please note that last minute extensions to your stay may not be possible if we have already accepted another booking at your property. If any keys have been lost or are not returned, you will be charged with the cost of re-cutting a new set and changing locks on the property. This also applies to parking remote controls and parking permits, which can cost between £50 and £100 to replace depending on the property. If, under exceptional circumstances, you are unable to return the keys to our office please call us prior to your departure to make alternative arrangements. Guests are not permitted to make duplicate copies of keys without prior written consent.
3d. Cleaning
The property will have been cleaned before your arrival. Unless you have paid for an end of stay clean, please ensure that you leave the property in a similar condition on departure. If, in our reasonable opinion, the property is left in an unacceptable condition you will be charged a cleaning fee – the amount depending on the condition of the property. Please leave it in the same condition in which you found it. Kindly remove all food items from cupboards & fridge/freezers. Please ensure you dispose of all trash / rubbish on departure. Weekly Service Cleans Weekly cleaning and laundry services should be requested when booking your accommodation. Servicing is not included in our standard accommodation fees unless otherwise stated.
Our weekly servicing includes a bed linen and towels change, and a general clean of each room including kitchens and bathrooms. It does not cover washing-up of plates / dishes or tidying up of personal belongings, which are the responsibility of the guests. If our cleaners are turned away for any reason, the cleaning will not be-re-scheduled until the following week. If you require additional cleaning on top of the scheduled cleaning, these will be charged for. For prices please contact us. A weekly service cannot be guaranteed if requested after the booking has been made however we will endeavour to fit you in. Weekly Cleans are for a set amount of time and housekeepers will not be able to perform extra duties for you without prior authorisation from office staff at Accommodation Windsor Ltd. 3f. End of stay cleans Our housekeeping team will perform a standard clean of the apartment at the end of your stay. This does not include the removal of your unwanted belongings, trash, unused food (unless unopened or reusable by future guests – like condiments, cooking oil etc) or washing up. Please leave the property in a similar condition to how you found it. We may charge for disposal of guests’ belongings left in the property at the end of their stay, especially large items that require a trip to a waste disposal facility. 3g. Laundry Please ensure you leave all bed linen and towels at the property when you leave. We will arrange to launder these items. Please note that there will be an additional charge / replacement costs if any items are missing, badly soiled or damaged. 3h. Kindly dispose of all of your own trash / rubbish before vacating the property. Please ensure that you remove and dispose of all food from the fridge / freezer and cupboards. (It is acceptable to leave unopened and non-perishable products (eg salt, cooking oil, unopened tins or jars) for future guests).
On vacating the property please DO NOT turn off fridges / freezers. 3i. Noise Please be respectful to your neighbours and keep noise to a minimum. We reserve the right to evict troublesome and noisy guests staying in any of our apartments however this will not be done without first discussing problems with you.
3j. It is the responsibility of the outgoing guest/s to arrange the re-direction of mail prior to your departure date. Sheer volume dictates that we cannot provide this service, staff are instructed not to receive, hold or forward any mail for guests or landlords. We would therefore appreciate your co-operation in not requesting this. 3k. No business of immoral use Guests must not carry out any business at the property. Further guests must not use the property for any immoral or illegal purpose.
Evidence of these kinds of activities will result in immediate eviction from the property and any charges incurred in so doing passed on to the licensee / main occupier.
Section 4 – Utility Bills & Other Services 4a. Council Tax, Water Rates, TV License, TV Package, Gas & Electricity
Unless otherwise agreed we will include the cost of these bills in your accommodation charges. Utilities such as water, gas and electric and supplied at domestic usage levels only. Additional charges may apply for excessive consumption of gas, electricity and water so please ensure that you turn off all heating and appliances when not in use and ensure that taps are not left running. For any properties with Sky TV installed the package supplied is a basic package unless otherwise notified. Additional charges will be made for adding channels or premium content subject to Sky’s minimum service terms and conditions found on their website. Please note that any appliances i.e. televisions that you have altered must be reconfigured to their original settings on arrival (a charge will be made for televisions that require re-tuning on departure). 4b. Usage Cap on Utilities As stated in section 4a we will include the cost of utilities in your accommodation charges up to an acceptable limit for domestic usage only. This limit is currently 2900kWh of electricity and 12,000kWh of gas per year for a household of 2-3 people. The usage allowed is pro-rata for your stay and for the size of the property booked. Please do not leave heating and electrical items switched on 24 hours a day or when you do not inhabit the property. Additional charges may apply for excessive utility bills over and above standard domestic usage. Guests are not permitted to plug in or use any portable heater (including those using combustible substances) or to plug in any electric vehicle or other appliance that has not been supplied in the premises. 4c. Internet Access High-speed internet access has been provided in all properties. Due to the supplier of these services being a third party, we cannot be held accountable for the service levels or speeds offered by these third parties however we will always try to work on your behalf to have the supply fixed / maintained in a timely manner should it fall below normal acceptable standards.
Section 5 - Maintenance 5a. Problems - Drains, Electrical, Gas and Appliances Please notify us immediately if you experience any problems and we will endeavour to solve them as quickly as possible. If your emergency is outside of our office hours please call. Call out charges may apply for out of office calls.
You will be liable for any damages or water leakages occurring as a result of misuse of equipment and pouring unsuitable items into drains (e.g. fat, oils, solids, hair, creams, etc). Please notify us as soon as possible of any maintenance issues so that we can limit the damage & cost. Please note that where problems occur that are beyond our control - power failures from the grid, mains water supply failures, gas supply disruption, acts of God, storms, earthquakes, terror attacks and the like, we will not be liable for damages caused to belongings or property or alternative accommodation costs if these situations have not been caused as a direct result of our supply of the property. We will however endeavour to assist clients where possible with finding suitable alternative accommodation where possible. 5b.
Foreign Appliances & ELECTRICITY SUPPLY
Our electricity supply in the UK is 240 volts.
Please do not plug in any appliance that cannot take this level of voltage. If you do so the result is usually that the appliance will be ruined and the main electricity supply will trip out 5c.
Parking Fines and Clamping Where an apartment building or property has parking controls in force such as clamping, towing or parking fines, Accommodation Windsor cannot be held responsible for fines, clamping or towing charges under any circumstances however caused. It is the responsibility of the licensee to ensure that they have a valid permit in their possession and on view in their vehicle where applicable and that they are allowed to park in the space / carpark relevant to the property.
Force Majeure: Please note that where problems occur that are beyond our control - power failures from the grid, mains water supply failures, gas supply disruption, acts of God, storms, earthquakes, terror attacks and the like, we will not be liable for damages caused to belongings or property or alternative accommodation costs if these situations have not been caused as a direct result of our supply of the property. We will however endeavour to assist clients where possible with finding suitable alternative accommodation where possible.
5d.
Claiming Compensation for Faults The licensee / occupier / guest agrees that there can be no claim for compensation in the event of a failure of the property’s appliances, drainage, heating or hot water as long as these are rectified or suitable replacements offered within 48 hours of the failure occurring or where alternative accommodation has been offered whether taken or not. In any event any claim for compensation cannot be for more than the cost per night of the supplied accommodation for the period of the failure up to the date of alternative accommodation being offered where applicable. We will always work hard to ensure that we fix or replace faulty appliances in a timely manner ensuring guest satisfaction.
5e. External Noise Please note that Windsor is located near to Heathrow Airport and as such there may be some noise experienced in some properties from aircraft flying overhead. This does vary depending on weather conditions and which runway they are using for take-offs and landings plus other factors and is completely out of our control.
5f. Fire Safety For the safety of all occupiers and those living in other apartments in your building we do not allow guests to bring items into the property that are a major source of fire. These prohibited items include deep-fat fryers, candles and tea lights, extension leads and portable heaters or any other appliance (including e-bikes) that has not been provided by us. We reserve the right to remove any items we deem possible to cause a fire for the safety of all occupiers. Any portable heaters that are supplied by us in the case of a temporary loss of heating supply must not be used near to combustible materials that could catch alight. Please make yourself aware of the fire escape routes from your property should you be made aware of a fire.
For information on our Privacy Policy and GDPR please visit our website. We recommend that you take suitable travel insurance.
Sorry that these terms and conditions are so long, we hope they help you to understand our policies. Thank you, enjoy your stay!