Terms and Conditions for the Rental

I must notify Five Star Villas Inc. within one (1) hour of arrival if there is already any damage or notable conditions.

I understand that I am responsible for the cost of any damage sustained to the property, decor, or its contents during the stay; this includes the moving of items to another property, for breakages or for any excessive cleaning charges incurred during my stay. I also understand that smoking is not permitted in the property, and any failure to adhere to this will result in a minimum $500. 00 penalty charge.

Reservation General Terms & Conditions

All properties are strictly non-smoking in or near the property. Failure to comply with this will result in the eviction of the Guest from the Property, without recompense or refund and the loss of your security deposit.

The Guest making the reservation must be 25 years of age or older and must occupy the rental property the entire term of the reservation.

By state law, occupancy may not exceed what is posted for each home. Maximum occupancy excludes children under three years of age. Only persons listed in this Rental Agreement are permitted to stay in the home.

The reservation is accepted & confirmed only for the number of guests declared on the original inquiry and/or listed on the Rental Agreement. Five Star Villas Inc. reserves the right to cancel the reservation if additional guests are added without prior consent.

The Guest agrees the rental period will begin and end on the dates as shown on the Rental Agreement. Failure to abide by these rules will render your reservation void and all monies will be forfeited.

Pools are used at guests’ own risk. Under 18’s must be accompanied at the pools. The safety fence (if installed) must be used at all times.

If the owner has provided a complementary BBQ grill free of charge, be aware that you are using it at your own risk. Guests will be held responsible for any damage caused by use or misuse of the BBQ. Only use the BBQ in open, outdoor areas. The BBQ must not to be used in any enclosed areas. Five Star Villas Inc. does not accept liability for equipment failure. It is the guest’s responsibility to clean and maintain the barbeque and replenish propane as required. There will be a minimum cleaning charge of $50. 00 if the BBQ needs professional cleaning to enable use by the next guest. Five Star Villas Inc. and/or the Owner do not accept liability for BBQ equipment failure.

Games, toys, baby furniture/equipment are used at guests’ own risk. Young children must be supervised at all times.

RV Campers, enclosed trailers/tents are not allowed on or near the property. Structures may not be erected onto the property.

Electric may not be disconnected. If the electricity has been disconnected, there will be a minimum charge of $250 for an electrician, plus tax.

Five Star Villas Inc. or its representatives may enter the Property at any time, without notice, for the purpose of protection and/or maintenance of the Property. Whenever possible, Five Star Villas Inc. will provide notice to the Guests prior to such entrance.

The Guest agrees not to bring onto the property pesticides, bleach, or air fragrances.

The home is not to be used to host parties or social/group gatherings. Only guests whose names are on the Rental Agreement are authorized to stay in the home. Any guest having a party or social/group gathering in the home or exceeding the numbers of authorized guests will be evicted without refund.

No drug use in or near the property; Guests are not allowed to use the property for any immoral or unlawful purpose. Any guest who violates any law or ordinance will immediately terminate occupancy without a refund.

Quiet time is strictly 11:00 pm onwards; guests who do not comply and disrupt the peace and quiet will be required to vacate the home without refund. While the resort strictly adheres to an 11:00 PM quiet time rule, guests must be respectful of neighbors at all other times. Excessive noise at any time of day or night resulting in complaints by neighbors to resort security will not be tolerated, and guests may be required to vacate the home without refund.

This Rental Agreement may not be assigned, or the property sublet. No locks must be broken, changed, or added; no property keys must be duplicated.

The property must not be used for professional video without prior written consent from the owner.

We cannot accept any responsibility for your personal safety during your vacation. You are reminded to exercise care as to your personal safety and the safety of your companions. Use of the pool and any community pool, tennis court and recreation area are entirely at your own risk. It is particularly important that children are supervised at all times in and around the pool areas. For the safety of children, doors that have direct access to the pool may be alarmed. Tampering or disconnection of these devices is a criminal offense. Alternatively, the property may have a removable pool safety fence located around the pool area. If this pool safety fence is removed during your stay at the home, you will assume full responsibility for all use of the pool and spa.

All descriptions given on the websites are made in good faith and the owners accept no liability whatsoever for errors or omissions.

The Guest agrees to abide by all Reunion Resort association rules.

Failure to comply with any of the terms herein will, at the sole discretion of Five Star Villas Inc. , result in the eviction of the Guest from the Property, without recompense or refund.

Should you experience any problems with the home during your stay, contact Five Star Villas Inc. , who will make efforts to rectify the matter. Do not attempt to contact the staff of Reunion Resort. Should a problem remain unresolved, you are asked to notify us in writing within 7 days of vacating the home. No action can be taken, or liability accepted for any complaints received after this period.

Additional Housekeeping / Trash Removal Fees

The housekeeping fee covers routine cleaning and preparation of the home between guest stays. The housekeeping fee does not include excessive cleaning or disposal services resulting from guest use or non-compliance with house policies. This includes, but is not limited to, excessive trash removal, packaging materials or delivery boxes left at the home, spills or stains requiring additional treatment, or any cleaning required due to misuse of the property. Guests are expected to leave the property in a reasonably tidy condition, with all trash properly bagged and placed in designated containers (blue lid for recyclables) and, if possible, all dishes placed in the dishwasher and running it before departure.

For guests at condos, please use the dumpsters located near your unit.

Any trash or materials that exceed container capacity or are left outside of designated bins will require additional handling and offsite disposal to remain in compliance with resort rules and to avoid fines imposed by the resort. For homes, and as a premium service to our guests, Five Star Villas Inc. will take garbage cans out to the curb on collection days and return them after the garbage has been collected. Excess trash/garbage left on your departure is not acceptable. If management is required to perform additional cleaning, sanitation, trash removal, or offsite disposal beyond the standard turnover service, the associated fees will be charged to the reservation. The minimum fee for additional housekeeping services or excessive trash removal is $200 per occurrence.

Pet Policy

Absolutely no pets are allowed UNLESS the owner and/or Five Star Villas Inc. have granted written permission. Property listings will indicate if a home is pet friendly. Guests bringing a pet must inform Five Star Villas in writing prior to arrival. A separate non-refundable fee of $250 is required (an additional security deposit may also be required) for bringing one pet. Failure to comply with all pet policy rules will result in the eviction of the Guest from the Property, without recompense or refund and the loss of any additional security deposit.

Guests who bring their pets must abide by the following rules:

All pets must be well trained and completely housebroken.

Pet owners must pick up and properly dispose of any pet waste in the garbage receptacles provided. Please seal all solid waste in disposable plastic bags before discarding.

Please refrain from allowing your pet on furniture and bedding. In the event pet hair cannot be completely removed, additional charges may apply.

Five Star Villas reserves the right to remove any animal that is not housebroken or is not under the full control of its handler.

Guests assume full responsibility for any damage caused by their pet. Damages exceeding the amount of the additional security deposit (if applicable) will be the responsibility of the Guest.

Toilets

Please do not place any napkins, diapers, paper towels, or other non-flushable items in the toilets. Please dispose of these items in the trash. Flushing anything other than toilet paper will cause clogs and damage to the plumbing system. If a clog occurs, please use the provided plunger to help clear it. If the clog cannot be cleared, do not continue flushing the toilet; please contact the house manager. Guests will be responsible for the cost of any damage that occurs to the plumbing system, or from flooding caused by overflowing toilets due to improper disposal of these items.

IMPORTANT HOME COMPLIANCE INFORMATION

To ensure safety and uninterrupted service, do not unplug, disconnect, or move any electronics or appliances in the home.

This includes, but is not limited to, Wi-Fi equipment, TVs, streaming devices, control panels, breaker panels, thermostats, smart devices, and pool alarms.

Failure to follow these regulations may result in a fine plus reconnection and maintenance fees.

Air Conditioning System

To conserve energy and to prevent damage and freezing up of the AC equipment, please do not run the AC with outside doors open. This may cause the AC unit to freeze up and malfunction which would require a tech visit, thus additional cost to you.

Check-in/Check-out Times

Check-in time is after 4:00 pm and check-out is before 10:00 am.

Early check-ins or late check-outs can be requested for an additional charge of half the nightly rate. Early check-in begins at 10:00 am and late check-out is before 4:00 pm. All early check-ins or late check-outs are subject to no other reservations in the property at the time of your arrival/departure. Requests for early check-ins or late check-outs must be requested for a minimum of 24 hours in advance. As such, these will be tentatively booked and confirmed only within the last 48 hours prior to your arrival/departure. It is the guest's responsibility to contact Five Star Villas Inc. within 48 hours of arrival/departure to confirm availability. In the event a Guest fails to depart from the home by 10:00 am with no late check-out arranged and results in Five Star Villas Inc. being unable to clean and prepare the home for the next arriving Guest that day, the departing Guest agrees to pay damages and costs incurred by Five Star Villas Inc. , including but not limited to moving the incoming Guest to another home. Late check-outs that are not previously arranged at least 24 hours in advance will be charged a $50 housekeeping rescheduling fee.

Key Pick-up/Check-in Instructions

The property will have an Electronic Lock. The code will be provided approximately 10 days prior to check-in.

Cancellation Policy

All cancellations must be received in writing and are subject to the following penalty fees.

Cancel up to 30 days before check-in – receive a full refund.

Cancel between 7 and 30 days before check-in, receive a 50% refund.

Cancel less than 7 days before check-in, no refund.

We regret that we are unable to waive any of the cancellation charges above, whatever the circumstances. Please consider trip insurance against unforeseen cancellations for your Florida vacation.

Basis of Rental

The Property comes complete with a fully equipped kitchen including a refrigerator, freezer, oven, range, microwave, dishwasher, toaster, coffee maker, blender, cookware, dishes, glasses, utensils, linens, and towels. The Property also includes a full-size washer and dryer, iron, and ironing board.

While we try to provide each Guest with everything they will need, there are some items that are not provided in the homes. While bath and hand towels are provided, you may want to bring your own beach towels and washcloths, as these are not always supplied in the property. Vacation rental properties are “self-catering” accommodations. Five Star Villas Inc. provides complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.

Limitation of Liability

The owners and Five Star Villas Inc. do not accept liability for equipment failure and/or services in the Property. In the event of failure of equipment, the Guest must notify Five Star Villas Inc. within one working day, so that Five Star Villas Inc. may elect to rectify the failure.

Five Star Villas Inc. does not accept liability for lost or stolen personal property of the Guest from the Property during the rental period. If property of the Guest is lost or stolen, the Guest should advise the appropriate authority first and then contact Five Star Villas Inc. to report the lost or stolen items.

The property owners or Five Star Villas Inc. accept no liability for personal loss or injury to the Guest during the rental period.

The Guest understands that there is no lifeguard on duty, and it is a major condition of this reservation that the use of the rental property and pool is entirely at the guest’s risk. Diving, horseplay or running around the pool area is prohibited; no child in the party or adult non-swimmer will use the pool without adequate adult supervision by a strong swimmer. The guest must immediately report any problems with the pool alarms or pool safety fencing.

All guests understand and agree that neither the property owner nor Five Star Villas Inc. can accept responsibility whatsoever in case of accident or illness whilst on the property.

Any disputes under this Agreement shall be resolved exclusively via binding arbitration according to the rules of the American Arbitration Association for commercial disputes in Osceola County, Florida, applying Florida law. Each party shall pay their own attorney fees/costs and, the State of Florida shall have exclusive personal and in rem jurisdiction over any dispute.

Please be aware that areas of active construction may be ongoing throughout the resort and surrounding Orlando area at any given time. Unfortunately, builders are not required to notify homeowners or property managers of their construction schedules. While most of our properties are located in areas that are fully developed, we are unable to guarantee that the property you are renting will not be near an active construction zone, due to adjacent/nearby property improvements or other new construction. Five Star Villas Inc. accepts no responsibility or liability for active construction zones near or next to your rental property.

The property owners or Five Star Villas Inc. do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majeure that may have a deleterious effect on the Guest.

We cannot accept any liability for the failure of public supplies such as water, electricity, or gas, nor for the consequences of the actions or omissions of persons who may supply or control main services, or any action taken in the vicinity of the property reserved, by any authority or persons over which we have no control. We cannot accept any liability for the air conditioning system, the pool heater or any household appliance breaking down. Urgent steps will be taken by a local engineer to rectify any problem.

We accept no responsibility of liability for any loss or damage or alteration in the terms of your reservation caused by events beyond our control, including, but not restricted to war, terrorist activity, civil commotion, flight delays or cancellations, airport closure, adverse weather conditions, fire, flood, or industrial dispute. There will be no credit given for shortened stays due to late arrival or early departure for any reason and no credit given for cancellation due to weather conditions.

Force Majeure

There may be circumstances beyond our control and contemplation, in which the property might not be available for your reservation. Examples of these, but are not limited to, destruction of property, sale of property, water, gas or sewer leaks, fire or any other damage to the property making it inhabitable or potentially inhabitable. In the event of Force Majeure, Five Star Villas Inc. will do their best to make alternative arrangements for the guest whenever possible. If we are unable to do so or if the alternative arrangements are not acceptable to you, then we will refund all monies paid. If the guest accepts the alternative accommodation, they agree to relocate back to the original property when it is deemed available by Five Star Villas Inc. This will be the full extent of our liability to you, and we will not be responsible for any other costs connected with any such cancellation, howsoever arising.

Personal Items Left Behind

In the event a guest may have left a personal item behind in the vacation home, we will do our best to locate it; however, the owner and the management company are not responsible for any losses. If the item is found, the guest will be advised and given the contact details of a local company which specializes in collecting & mailing packages. The guest will be responsible for arranging collection and any cost incurred.

Villas/Homes with Pools

Pools at villas and homes are serviced once weekly. The villas/homes we manage are privately owned, and their pools are NOT serviced daily. The weekly service includes vacuuming and adjustment of chemicals to keep the pool water clean and properly balanced. At any time, wind and weather conditions can cause leaves and other debris to enter the pool. Guests may use the skimmer pole provided to remove any debris as needed until the regularly scheduled weekly maintenance occurs. If the pool water turns cloudy, or algae appears, please contact the house manager.

Pool/Spa Heat

Pool and/or spa heat is an optional amenity that is an additional cost to the reservation and must be purchased for the duration of your stay. If pool/spa heat is purchased, the pool heater will be turned on 24 hours prior to your arrival and run for approximately 8 hours per day. The pool heater is set to 85 degrees Fahrenheit, and the spa heater is set to 101 degrees Fahrenheit. The pool heater operates on a timer and is set to come on in the morning and turn off in the evening. Spa heat is on demand and can be operated at any time. Please be aware that some cooling may occur overnight when the air temperature drops. In the coldest winter months, heating the pool can be a challenge. Florida has a temperate climate, but we do experience cold fronts coming in from the north that can bring overnight low temperatures in the 30’s and 40’s, which can last for several days. Unfortunately, under these circumstances, the pool heater may not be able to maintain the water temperature at 85 degrees. Please note that cold weather does NOT constitute a mechanical failure and NO refunds will be given for problems that are due to cold weather.

Package Deliveries

If you wish to have packages delivered to your rental property during your stay, you may do so at your own risk. If packages are delivered after your departure, the fee to forward them to you will be $35, plus tax, shipping & handling fees.

Five Star Villas Inc will not be held responsible for any lost or stolen packages, for any reason.

Damages to Property

Any damages must be reported to the management company prior to checking out.

You and your party are responsible for all damage and loss to the property and its contents during your stay. If you or any member of your party cause any damage to the property or any item in it or on its premises, you and/or your party may be required to pay for the loss and/or damage caused to the fullest extent and in this event, we will hold you and each member of your party jointly and individually responsible.

A full and detailed check of the property will take place by the management company after your departure. You will be advised of any faults or damages found after this check and we will advise you as soon as possible of the cost of repair or replacement.

Anything damaged or broken will be charged to you at the replacement cost. Any items having to be purchased will be replaced ‘like for like’ to the same quality and standard. You agree to pay our invoice for additional damage or replacement costs within 14 days of the invoice being sent to you.