This is a vacation rental agreement under the laws of the State of Florida, including applicable provisions of Florida Statutes Chapter 509 governing public lodging establishments. The rights and obligations of the parties to this agreement are defined by law and include provisions related to transient occupancy of vacation rental properties. Your acceptance of this Agreement, payment of money, or taking possession of the property after receipt of this Agreement is evidence of your acceptance of the Agreement and your intent to use this property for a vacation rental. 1. AGENCY Seven Keys Vacations by Casago is a Property Management Company. Seven Keys Vacations by Casago (hereinafter the “Agent”) rents private homes, condominium units, and cottages for its Owners (hereinafter “Owner”). Neither the Owner nor the Agent are responsible or liable for any loss of the Tenant’s personal property, accidents, injury, or damage of any nature from any cause to the Tenant (including guests, licensees, or invitees) or by acts of God, recreational activities, weather conditions, or road conditions. Agent shall conduct all agency activities in regard to the Agreement without respect to race, color, religion, sex, national origin, handicap, sexual orientation, or familial status of any tenant. 2. RESPONSIBLE PARTY The person whose name the property is reserved (hereinafter “Tenant”) will be held responsible for all occupants complying with rental policies, procedures, and restrictions. Aside from normal wear and tear, the responsible party will be required to reimburse the Owner for any damages to the property or its contents during the rental period. The Tenant must be at least twenty-five (25) years of age, represent a responsible family group, and occupy the property for the duration of the lease. AT NO TIME are HIGH SCHOOL or COLLEGE GROUPS allowed, regardless of age. Any group whose behavior disrupts the peaceful enjoyment of neighboring properties will be subject to immediate eviction without refund. Subletting this lease is prohibited. NO FIREARMS, EXPLOSIVES OR FIREWORKS ARE PERMITTED ON ANY LEASED PROPERTY. By signing this Agreement or making payment, Tenant accepts all terms and conditions. 3. INTENDED THIRD-PARTY BENEFICIARIES Tenant and Agent agree that all individuals who use, access, or occupy the Property by virtue of Tenant’s execution of this Agreement are intended thirdparty beneficiaries of this Agreement and are bound by its terms and conditions. Tenant represents and warrants that all such individuals have been informed of, and agree to comply with, the terms of this Agreement, including all Rental Policies of Agent. Tenant shall be responsible for ensuring that all occupants adhere to such terms at all times during the rental period. Any individual who does not agree to be bound by the terms of this Agreement and the Rental Policies is not permitted to use, access, or occupy the Property. By using, accessing, or occupying the Property, all such individuals shall be deemed to have accepted and agreed to be bound by the terms of this Agreement. CHARGES AND PAYMENT POLICY Nothing herein shall limit any direct charges to Tenant or prohibit Agent from obtaining additional income from any added services, including but not limited to trip insurance, administrative and maintenance fees, pet fees, etc. Reservations include associated fees for servicing your stay, including applicable taxes and optional Travel Insurance protection. All reservations require a payment of fifty percent (50%) of the rental fee and taxes, plus the full amount of the travel insurance, if applicable, paid immediately upon booking, and a signed rental agreement, due WITHIN 24 HOURS OF BOOKING, or the reservation may be canceled without notice. All reservations are subject to a security deposit. All remaining payments shall be due thirty (30) days before arrival. Reservations made within thirty (30) days of arrival must be paid in full at the time of booking. Your reservation becomes guaranteed upon receipt of your signed rental agreement or payment. NOTE: Tax rates are calculated as of the time of this Agreement. Tenant acknowledges taxes may change in accordance with state and local law and shall be responsible for all applicable taxes accordingly. Optional 3-Payment Plan: Payment plans are available when reserving +120 days prior to arrival. If the 3-Payment Plan option is selected at booking, twenty-five percent (25%) of the rental total (including fees, travel insurance, and applicable taxes) will be charged at the time of booking. A second payment of twenty-five percent (25%) will be due thirty (30) days after the booking date. The remaining balance, including all other charges and taxes, will be due thirty (30) days prior to the scheduled arrival date. All other terms and conditions of payment apply. Payment plan is not available for reservations booked through third-party sites Payment Method: Reservations may be paid by E-check, personal check (must be received within 5 days of booking), money order, cashier’s check, or credit card (MasterCard, Visa, Discover, American Express). Personal checks or E-checks cannot be used for payment within fifty (50) days of arrival. Your first payment is due at the time the reservation is made. The remaining balance is due and automatically charged thirty (30) days before the arrival date. A $25.00 fee will be added for returned checks and E-checks. Any payments being made by check should be remitted to: Seven Keys Vacations by Casago, 106 W Wood Hill Dr, Nags Head NC 27959. 5. CHECK-IN 4:00 pm AND CHECK-OUT 10:00 am Tenant acknowledges that Agent may be on the premises up until 6:00 pm on the day of arrival, if necessary, and may access the Property during the leased period for repairs and maintenance as needed. There will be no refunds of rent for these events. If you are checking into a property with keyless entry, your keyless code will activate at 4:00 pm on the day of your arrival and deactivate at 10:00 am on the day of departure. If your home has traditional keys, you may pick up your keys from our office after 3:45 pm the day of arrival and return the keys to our office by 10:00am the day of departure. In the event Tenant does not vacate by the scheduled departure time, additional fees may be assessed. Agent does not guarantee early access to the property. However, if the home is cleaned, inspected, and deemed ready prior to 4:00 pm, Agent may offer complimentary early access between 1:00 pm and 3:00 pm. Tenant will be notified via text message if early access is available. Agent access, as outlined in this Agreement, may still occur during this time. 6. RENTAL CAPACITY Advertised bedding capacity must be strictly observed on all leased properties to avoid grounds for eviction and to protect the integrity of sewage/ water capacity per property. Evidence of unauthorized excessive number of guests will result in immediate additional charges to the credit card on file and possibly eviction. Authorization to allow extra people for gatherings or other short-term events must be obtained in writing. Authorization to rent a property for a purpose other than for a family vacation must be obtained in writing prior to finalizing the reservation 7. PROPERTIES ARE PRIVATELY OWNED The properties managed by the Agent are privately owned and reflect the needs and tastes of the Owners. The conditions of the property, as well as the furnishings, will vary according to the Owner’s desires. Every effort has been made to ensure that the property descriptions are accurate; however, we cannot be held responsible for any changes made by the Owner to the furnishings or equipment in the units. There will be no refunds due to the property not being decorated or accommodated to the Tenant’s individual preference or due to minor discrepancies with the website. 8. PARKING Tenant acknowledges that parking availability varies by property and location and may be limited in certain areas. If parking is not explicitly stated as an included amenity for the Property, Tenant understands that no parking is provided and shall be solely responsible for locating, securing, and paying for any off-site or public parking. Under no circumstances shall Agent or Owner be responsible for arranging, reserving, or reimbursing parking. Tenant agrees to comply with all applicable parking laws, ordinances, and community regulations, and assumes full responsibility for any fines, citations, towing charges, or penalties resulting from violations. RVs, trailers, and motorcycles may not be permitted in certain communities or locations; Tenant is responsible for confirming vehicle restrictions with Agent in advance of booking 9. PROVISIONS UPON ARRIVAL Properties are stocked with basic kitchen and bathroom starter supplies, such as soaps, paper products, etc. Tenant is responsible for obtaining additional supplies as needed. No cleaning supplies or kitchen spices are provided in any property. 10. LOST AND FOUND Agent is not responsible for personal items left in rental units. If Tenant leaves behind items of utmost importance, Agent will attempt to retrieve and return items at Tenant’s expense, but such retrieval cannot and will not be guaranteed. 11. EQUIPMENT FAILURE, HOUSEKEEPING, AND OTHER UNPREDICTABLE INCONVENIENCES All equipment and amenities are intended to be in working order; however, no guarantee is made as to their operation or availability. Tenant agrees to promptly report any maintenance or housekeeping issues to Agent. Agent will make reasonable efforts to address such issues but cannot guarantee immediate resolution due to factors outside its control, including third-party vendors and utility providers. No refunds or rate adjustments shall be provided for mechanical failures, service interruptions, or other inconveniences, including but not limited to: appliances, electronics, utilities, pools or hot tubs, cleaning deficiencies, construction, pests, weather, or road conditions. Agent will make reasonable efforts to ensure the Property is properly cleaned prior to arrival. Any housekeeping concerns must be reported immediately, and Agent will make reasonable efforts to remedy such issues. No refunds will be issued for housekeeping-related concerns. 12. SECURITY DEPOSITS Security deposits may be required at the sole discretion of Agent and will be requested at time of booking. Security deposit handling will comply with applicable Florida law. Deductions may be made for damages or excessive cleaning. The non-refundable Security Deposit Waiver Fee is in lieu of a security deposit for most properties (some homes may also require a separate security deposit) and is charged to your reservation. THIS IS NOT INSURANCE. It is designed to relieve you of your responsibility for ACCIDENTAL DAMAGE caused to the Property by you or your Guests. If your reservation also requires a separate security deposit, it will be refunded in the same manner in which it was paid within 30 days of departure, unless excess cleaning or intentional damage is found, in which case the deposit may be withheld in full or in part. Should such a discovery be made, Agent will contact Tenant in writing not more than 30 days after departure with a full list of items requiring all or part of the deposit. Any damage must be reported immediately to Seven Keys Vacations. Damage excluded is anything not considered accidental and includes: 1. Intentional, willful, reckless, or malicious acts of the Tenant or others on the premises during the tenancy. 2. Excessive damage by pets. 3. Theft from the premises of the owner's property. 4. Gross negligence of Tenant or intentional misuse of furnishings, appliances, equipment, or other amenities provided within the home. 5. Damage caused while under the influence of alcohol or drugs. 6. Damages to property resulting from operation of any motorized vehicle by a Tenant. 7. Damages related to smoking inside the home. 8. Damages related to tampering with "Alarm Systems and Controls" or "Audio / Video / Internet wiring or component programming" within a property. 9. Gross negligence of Tenant or intentional misuse of the home by having an un-authorized party or gathering which results in extra housekeeping and/or damages. 10. Charges resulting from excess cleaning above and beyond what is normal for a property. 13. POOL AND HOT TUB Tenant acknowledges that it is their responsibility to ensure all guests are aware of the posted rules governing the safe use of pools and hot tubs, both private and community. Failure to abide by these rules may result in creating unsafe conditions or damage to the equipment. Tenant assumes all risks associated with the use of pools and hot tubs. Owner and Agent are not liable for injury or illness resulting from use of these amenities, except as required by law. 14. PETS Pet restrictions are listed in the Property description and must be strictly observed. Unless expressly permitted, no pets are allowed on the Premises. Where allowed, pets are limited to a maximum of two (2) mature, wellbehaved dogs per stay, unless otherwise specified, and a non-refundable pet fee will apply per reservation. Unauthorized pets constitute a material breach of this Agreement and may result in immediate termination of tenancy without refund. All permitted pets must be treated for fleas, ticks, worms, and other parasites prior to arrival. Tenant acknowledges that properties designated as non-pet-friendly cannot be guaranteed to be free of pet allergens. Tenant further represents that any permitted pet has no known history of aggression and is not a dangerous breed. Tenant assumes full responsibility for any injury, damage, or disturbance caused by pets, and agrees to indemnify and hold harmless Agent and Owner from any related claims or liabilities. Service animals are permitted in accordance with applicable law. 15. CONSTRUCTION AND PROPERTY AVAILABILITY In the event a property under CONSTRUCTION is not completed by the occupancy date, or if Agent is notified of FORECLOSURE proceedings on any property, Agent will notify Tenant of such findings as soon as possible. Agent will make every effort to find suitable and comparable accommodations for Tenant in either situation. Liability of Agent and Owner is limited to a full refund of monies paid. 16. EVACUATION If state or local authorities issue a mandatory evacuation order affecting the Property, Tenant agrees to comply with such order. Any refund due to evacuation shall be governed solely by the terms of any travel insurance policy purchased. Tenant acknowledges that if travel insurance is not purchased, no refund or compensation will be provided. 17. TENANT DUTIES Tenant agrees to comply with all obligations imposed by Florida Statutes Chapter 509 on Tenant with respect to maintenance of the Property, including but not limited to keeping the Property as clean and safe as the conditions of the Property permit and causing no unsafe or unsanitary conditions in the common areas and remainder of the Property that Tenant uses. Tenant agrees not to use the Property for any activity or purpose that violates any criminal law or governmental regulation. Tenant’s breach of any duty contained in this paragraph shall be considered material and shall result in the termination of tenancy. GRILLING is only permitted on concrete driveways at a safe distance from the home or complex. It is not allowed on decks, porches, wooden walkways, or under carports. Upon departure, please clean grill(s) and the surrounding areas as a guest-to-guest courtesy. Other OPEN FLAMES of any kind, including but not limited to fire pits, tiki torches, and candles, are not permitted near or around the home, including all decks and walkways. Tenant shall not smoke tobacco, marijuana or use e-cigarettes, vaping, or incense within the house. Any evidence of smoking inside the property will result in charges associated with removal of smoke from the home and it’s belongings and fee billed to Tenant's card. Tenant agrees to leave the property “broom clean” upon departure and removal of all food, trash and personal belongings. 18. INDEMNIFICATION Tenant agrees to indemnify and hold harmless Agent and the Owner from and against any liability for personal injury or property damage sustained by any person (including Tenant’s guests) as a result of any cause, unless caused by the negligent or willful act of Agent or Owner or the failure of Agent or the Owner to comply with Florida law. Tenant agrees that Agent, Owner, or their respective representatives may enter the Property during reasonable hours to inspect the Property, to make such repairs, alterations, or improvements thereto as Agent or Owner may deem appropriate, or to show the Premises to prospective purchasers or tenants. 19. COURT JURISDICTION This Agreement shall be governed by the laws of the State of Florida. Any legal action shall be brought in the county where the property is located. In the event litigation occurs, the prevailing party in any matter will be entitled to recover reasonable fees associated with litigation. 20. CANCELLATION POLICY Any changes, including date changes, property switches, or complete cancellations, will trigger the cancellation policy. Agent recommends all Renters purchase travel insurance offered at time of booking to protect them in the event of an unexpected event affecting their vacation. Agent cannot offer future credits or immediate refunds of cancellations regardless of the situation, including but not limited to weather events and acts of God, unexpected illnesses, injury or death, changing of plans, or job loss. All cancellations are subject to a fifty-dollar ($50.00) cancellation fee. Cancelations must be submitted to Agent in writing (email is acceptable). In the event of cancellation, no refund of monies paid will be issued unless the Property is rerented for the same price and time period of this original vacation rental agreement. If the Property is re-rented for a lesser price or time period, the original Tenant will receive a refund for the difference between the originally agreed upon rental amount and the rebooked rental amount, as the Owner is entitled to receive the full amount of the original rental agreement. The agent will make every effort to re-rent the Property at the full amount. Tenant acknowledges that Agent has full discretion on negotiating rental rates in an effort to get the Property re-rented and make the Owner whole, while also attempting to get the Tenant the highest refund possible.