TERMS OF USE OF THE APARTMENT
The guest agrees to use the apartment only for residential purposes – it is forbidden to organize parties or social events in the apartment and hand over the apartment to third parties. Quiet hours are 10pm to 6am. Smoking, vaping, iQOS, and other drugs are not allowed in the apartment, including the balcony (if it is) and in the common areas of the building. Pets are only allowed to stay in the apartment by prior arrangement with BookingHost and paying a fee according to the agreement. Guests are fully responsible for pets and any damage caused by them.
VIOLATION OF THE RULES
BookingHost is entitled to charge an additional fee for individual violations of the Regulations, in the amount indicated below ("Additional Fee"): In the event of a violation of the ban on smoking, vaping, iQOS, shisha and other drugs, breaking the prohibition of quiet hours, including organization of parties or social parties, or staying with a pet without consent – 500 zł for each case of violation; In the case of staying in the apartment during quiet hours – 500 PLN per person; In the event of destruction, loss or theft of a key to the apartment, a remote control for the gate or obstruction (if available), or a parking card (if provided) – 500 zł per item; In the event of the theft of a towel or linen – 50 zł per item; In the event of destruction or theft of the elements of the apartment – the guest will be charged a fee in accordance with the total cost of the repair or purchase.
LIABILITY
Guests are fully responsible for any damage caused to the apartment, including damage or destruction of fixtures and other appliances, as well as for their loss. Guests are required to immediately notify BookingHost of any damage to the property or equipment of the apartment and of any other defects or damage noticed in the apartment. Submissions should be supported by photo material. If damage occurs during a stay, Guests will be charged for the cost of repair or replacement. BookingHost is not responsible for Guests' belongings left in the apartment.
COMPLAINTS
The submission of any comments regarding the accommodation conditions, the condition of the apartment or other reservations related to the services provided by BookingHost should take place no later than 2 hours from the moment of the accommodation, via email or message on the portal, and be supported by the photo material. In the absence of any comments within the prescribed period, the company reserves the right to treat the accommodation as accepted by the Guest without reservation. Complaints related to the implementation of services can be submitted in electronic form, including the reservation number, dates of stay, description of the complaint, and any photos or videos. As a rule of thumb, the time to process the complaint is up to 14 calendar days.
AGREE TO CHARGE THE CARD
I hereby agree, as the Guest, to charge my credit card up to a maximum of PLN 500 in the event of a violation of any of the Rules, determined within 10 days from the date of termination of the stay in the apartment, in accordance with the agreement. I agree that these operations may be performed without my signature. Withdrawal of consent shall be made in writing or electronically, under pain of nullity.
Thank you for choosing our apartment. We hope you enjoy your trip and enjoy your stay!
TERMS OF USE OF THE APARTMENT
The Guest agrees to use the apartment solely for residential purposes – it is strictly forbidden to organize parties or social gatherings in the apartment or to make the apartment available to third parties.
Quiet hours are in effect from 10:00 PM to 6:00 AM.
Smoking of tobacco, e-cigarettes, IQOS, shisha, or any other substances is strictly prohibited in the apartment, including on the balcony (if applicable) and in common areas of the building.
Pets are allowed in the apartment only upon prior approval from BookingHost and payment of a fee in accordance with the signed Agreement. Guests are fully responsible for their pets and any damage they may cause.
VIOLATION OF THE REGULATIONS
BookingHost is entitled to impose an additional fee on Guests for specific violations of these Regulations, as indicated below (“Additional Fee”):
In case of violation of the smoking ban (tobacco, e-cigarettes, iQOS, shisha, or other substances), violation of quiet hours, including organizing parties or social gatherings, or staying with a pet without approval – PLN 500 per violation;
In case of accommodating more people in the apartment during quiet hours than indicated in the reservation – PLN 500 per person;
In case of damage, loss, or theft of the apartment key, remote control for the gate/barrier (if provided), or parking card (if provided) – PLN 500 per item;
In case of theft of a towel or bed linen – PLN 50 per item;
In case of damage to or theft of any apartment furnishings – the Guest will be charged according to the total cost of repair or replacement.
LIABILITY
Guests are fully responsible for any damage caused in the apartment, including damage, destruction, or loss of any furnishings or equipment.
Guests are required to immediately notify BookingHost of any damage to the property or apartment equipment, as well as any other faults or defects noticed in the apartment.
Reports should be supported by photographic evidence.
In the event of damage occurring during the stay, Guests will be charged with the repair or replacement costs.
BookingHost is not responsible for any personal belongings left in the apartment.
COMPLAINTS
Any comments regarding accommodation conditions, the state of the apartment, or any other issues related to the services provided by BookingHost should be submitted no later than within 2 hours after check-in, via email or message on the booking platform, and must be supported by photographic evidence.
If no complaint is submitted within the specified period, the company reserves the right to treat the accommodation as accepted by the Guest without reservations.
Complaints related to the provision of services may be submitted electronically, including the reservation number, stay dates, a description of the issue, and any photos or videos.
In accordance with applicable regulations, the time for processing a complaint is up to 14 calendar days.
CREDIT CARD AUTHORIZATION
I, as the Guest, hereby authorize the charging of my credit card up to the amount of PLN 500 in the event of a violation of any point of these Regulations, identified within 10 days after the end of my stay in the apartment, in accordance with the signed Agreement.
I authorize such transactions to be carried out without my signature.
Revocation of this authorization must be made in written or electronic form to be valid.
Thank you for choosing our apartment. We wish you a pleasant journey and a wonderful stay!