🏡 Welcome to Creston Suites – House Rules & Guest Guidelines We’re truly delighted to host you! To help ensure a comfortable, safe, and enjoyable stay for everyone, we kindly ask that you take a few moments to review the important guidelines below:

🕒 Check-In & Check-Out Dubai Mall Units: All check-ins and check-outs are handled at the 3rd Floor/P10 Holiday Homes Area, where a member of our team will be happy to assist you. Address Opera Units: All check-ins and check-outs are managed at the main residential lobby.

📋 Guest Registration (Before Arrival) In accordance with Dubai Tourism regulations, all guests must be registered prior to check-in:

• Kindly provide full names of all guests, including children
• Submit a passport or Emirates ID copy for each guest
• Access cards can only be issued once all required documentation is received

🚘 Parking Policy A dedicated parking spot will be assigned for your apartment. To register your vehicle, please share the following details:   • Vehicle color   • Make and model   • License plate number This is required to ensure smooth building access and compliance with community rules.

🚭 Smoking Policy For the comfort and safety of all guests, smoking is not permitted inside the apartment or indoor common areas. Designated outdoor smoking areas are available. We appreciate your cooperation in maintaining a clean, smoke-free environment.

🗑️ Garbage Disposal Kindly use the garbage room located on your floor (opposite the Series 17 apartments). Please avoid leaving trash in the hallways or outside your door.

🔐 Access Cards & Keys Please keep your access card(s) secure at all times. Lost or unreturned cards may incur a replacement fee, so we kindly ask that you return them to our team at check-out.

🧺 Linens & Towels All linens and towels are professionally cleaned and freshly prepared for your stay. We kindly ask that they be treated with care to avoid additional cleaning or replacement charges.

🛑 Noise & Gatherings To maintain a peaceful atmosphere, parties, loud music, and disruptive gatherings are not permitted at any time. Please observe quiet hours and be considerate of your neighbors.

🐾 Pets We love animals, but unfortunately, pets are not allowed at the property.

🚫 Prohibited Activities Any illegal activity will result in immediate eviction without refund and may be reported to the authorities in line with Dubai law.

🏊 Amenities Access Registered guests may enjoy the building’s shared facilities, including the swimming pool and gym. We kindly ask that you follow all posted facility rules and use amenities respectfully. For safety and privacy, access is limited to registered guests only.

🧡 Our Most Important House Rule Please treat the apartment and its contents with care and respect. We’ve lovingly prepared this space for you and future guests to enjoy—let’s keep it beautiful together!

💰 Security Deposit (Processed via Airbnb Resolution Center) AED 1000 This deposit is fully refundable after check-out, provided there are no damages, missing items, or violations. If you forget to request the refund, don’t worry—we’ll gladly process it for you.

⚠️ Summary of Penalties & Fees Smoking = AED 500 (building fine) + House Rules violation fee Trash left outside the apartment = AED 1,000 (building fine) + House Rules violation fee Lost access card or key = AED 300 replacement fee + House Rules violation fee Parking outside the assigned spot = AED 2,000 (building fine) + House Rules violation fee Stained/damaged linens or towels = Based on replacement/cleaning cost + House Rules violation fee Late check-out (per hour after 12 noon) = 200 AED (subject to availability) Other damages or missing items = Based on actual repair/replacement cost + House Rules violation fee

⚠️ Note: -All fees and penalties must be settled prior to check-out. As for Airbnb booking it will be processed exclusively through the Airbnb Resolution Center in accordance with Airbnb’s policies. -House Rules Violation Fee – $300 USD

This fee is applied to cover the additional cleaning, maintenance, and administrative work required when key house rules are not followed. It also serves as a deterrent to protect the property, ensure compliance with building regulations, and maintain a high standard for all future guests. We strive to provide a respectful and comfortable environment for everyone, and this fee supports that effort.

✨ Help Us Keep It Wonderful ✅ Be mindful of the property’s peaceful and residential environment ✅ Complete all guest and vehicle registration before arrival ✅ Follow building and community rules with courtesy ✅ Reach out to us anytime—we’re always here to help!

Thank you so much for your understanding and cooperation. We’re honored to welcome you to Creston Suites, and we truly hope your stay is both comfortable and memorable! 🌟