Harmony Whistler Vacations Ltd. Booking Policies / Terms and Conditions

Payment and Cancellations

The guests shall not let / sublet all or any part of the Premises nor assign this agreement without prior written consent. Harmony Whistler encourages guests to purchase 3rd party cancellation insurance to avoid fees in the event of a cancellation needing to be made.

Check-in Policies

The check-in procedures will be confirmed via. email 7 days before arrival. This home is accessed by a door code.

All properties will be ready for check-in by 4:00pm. If you wish to check-in earlier, please let us know. We will do our best to make it happen. Check-out is 10am on the day of departure.

Guests are expected to notify Harmony Whistler immediately upon arrival of any damage to the unit is noticed. The guest accepts the Premises in its present condition and agrees to take good care of the Premises during their stay and further agrees to pay all costs to replace or repair any property damaged by the guest during their stay.

No groups, events or parties. We retain the right to refuse access or evict if this condition is not met and no refund will be provided.

Security Deposit

Prior to check-in, guests will be required to provide a credit card for a pre-authorization for a security deposit plus photo identification. The amount of the deposit varies depending on the unit and will range between $500 and $1,000. The specified amount will be in the property description and confirmed in a Booking Confirmation. The pre-authorization will be released after check out and will only be charged up to the pre-authorized amount after departure if property is damaged, requires excessive cleaning, or if items are missing. The maximum amount charged will be the specified amount. The credit card provided must be in the name of the main guest, no third party credit cards will be accepted.

Housekeeping

The property will be clean and ready for your arrival. Mid-stay cleans cannot be accommodated at this time. All properties have laundry facilities either in the unit or in the building. Adequate quantities of towels will be provided for the number of people booked.

Parking

This complex charges $25 per night for underground parking. Parking instructions will be given with check-in details.

Please note: The parking stalls at this complex may not accommodate oversized vehicles due to height and width restrictions. If your vehicle does not fit, we can recommend nearby public parking options; however, availability cannot be guaranteed, and guests are responsible for any associated parking costs. For more information, please visit the Whistler Municipal parking website

Smoking

All properties and complexes are entirely non-smoking this includes but is not limited to smoking cigarettes/marijuana and vaping. This includes all patios, balconies and common areas. Please limit smoking to outside of the complex, where permissible. Please do not dispose of butts in or around the complex and specifically over railings as this is considered a fire hazard. Any units with evidence of smoking in the complex, including tampering or covering smoke detectors, will result in a $500 fine from Harmony Whistler and may also result in complex and municipality fines.

Pets

Pets of any kind are not permitted in this home. There will be a $500 fine for any pets or evidence of pets found in the unit.

Noise

Excessive noise will not be tolerated at any time of the day. Security and Strata has the option to evict and / or fine guests. Quiet hours are 10pm to 8am which includes use of the hot tub and common areas, if applicable.

Communal Pool & Hot Tub Facilities

The strata management company for the complex maintains communal pools & hot tub facilities. Occasionally, these facilities may close due to maintenance or health & safety. Harmony Whistler Vacations is not responsible for shut downs and cannot provide compensation for such events

Maximum Occupancy

Any occupants that exceed the Standard Occupancy limitation are subject to a $25.00 per person, per night. If occupancy is higher than agreed upon booking, Harmony Whistler has the right to charge. If Maximum occupancy is exceeded, Harmony Whistler has the right to evict.

Liability Disclaimer

The Owner / Harmony Whistler shall not be liable to the guest for any injury or damage to person or property in or about the Premises by or from any cause whatsoever.

Each unit is privately owned and subject to availability. Due to unforeseen circumstances, should the reserved unit no longer be available for rental, Harmony Whistler reserves the right to relocate the guests. Every effort will be made to relocate to another unit of equivalent or superior quality, this cannot be guaranteed and is subject to availability.

Harmony Whistler Vacations is not responsible for lost or stolen property stored in common area facilities such as parking garages, ski storage rooms, or luggage rooms. Guests are responsible for their own belongings and should take necessary precautions to safeguard their property.

Disclaimer

Each unit is privately owned and subject to availability. Due to unforeseen circumstances, should the reserved unit no longer be available for rental, Harmony Whistler reserves the right to relocate the guests to another unit of equivalent or superior quality.