Welcome!!! On behalf of Merlot LLC delighted to host you. To ensure a comfortable and enjoyable stay for everyone, please take a moment to review the house rules below:

GENERAL RULES

★ Guest is required to sign a Renter Agreement ★ Only registered guests are welcomed. No unapproved visitors or extra overnight guests. ★ Pets: dogs only — we are not able to accommodate cats. Pets must be approved in advance. ★ No smoking, vaping, illegal drugs, parties, or events anywhere on the property. ★ Quiet hours: 11 PM – 7 AM. Please respect neighbors and the neighborhood. ★ Violations (smoking, parties, unauthorized guests) may result in immediate cancellation without refund and additional fees.

★★★★★★ By booking this home, you and your guests agree to all House Rules.

After booking, you'll receive our short Renter Agreement through OwnerRez, our professional property management system. Please sign it within 24 hours to finalize your stay. You will receive a link to sign once you book. For arrivals within 48 hours, it must be signed within 4 hours. Check-in details are released only after the agreement is signed (this is an automated process).

A fully refundable $350 security hold is placed through OwnerRez 2 days before arrival and released 7 days after checkout if no damages are reported. OwnerRez is an Airbnb-approved system, so everything is handled securely. Airbnb approves offline security deposit requests with their approved API-connected partners, and OwnerRez is included in that list. ★★★★★★

1. CHECK-IN / CHECK-OUT TIME

★ Check-in after 4:00 PM AZ timezone ★ Check-out is 10:00 AM AZ timezone

--- Early Check-In / Late Check-Out Requests --- We are unable to guarantee early check-in / late check-out requests, but will try our best to accommodate.

--- Check-Out Time --- Late checkouts are not permitted. Failure to checkout at 10:00 AM AZ timezone may prevent our housekeeping team from preparing the home for the next guest. If for any reason you are running late, please send us a text/message ASAP to minimize the chance of incurring a late check-out fine. Otherwise, failure to check out by 10:00 AM will result in the following penalties:

(1) $100/day (weekday), $200/day (weekend), (2) the cost of ad-hoc cleaning services, and (3) the cost of having to cancel the next guest's reservation, should the late departure cause the house to not be ready for the next guest by 4:00 PM or incur additional costs to the host for ad-hoc cleaning services. We have never had to impose such a fine – please just communicate with us!

All approvals for early check-in and late check-out must be given by the host to the guest in writing, via text, message inbox or email, to be considered approved and valid. Special arrangements for early check-in and late check-out will never be approved through outside communication.

2. PRE-ARRIVAL GUEST REGISTRATION We request the guest to please send a picture of their photo ID, preferably within the first hour of booking, to the host via Airbnb/VRBO Messages along with full legal names and year of birth of all additional guests.

3. CHECK-IN PROCEDURES The front door is equipped with an electronic keypad and you will be provided with an access code 24-48 hours before your arrival date, provided you have completed the "Pre-Arrival Guest Registration" and have confirmed to the Host that you agree to the House Rules and have communicated these rules to all guests included in this reservation.

4. PARKING The home has a three-car garage plus driveway parking. Please park in the driveway and garage first, and use the street only if you have run out of room. Never block a neighbor's driveway or a sidewalk.

5. HEALTH AND SAFETY

--- No Smoking Indoors --- This home is smoke-free and cannabis-free. The guests agree to the following schedule of fines: a minimum fine of $6500+ ($6 per sqft for smoke remediation, odor extraction, and professional carpet cleaning) and any additional costs for removal of smoke odor from the curtains, cleaning upholstered furniture, and replacing any items that have been damaged due to cigarette burns. Please use designated outdoor areas if you wish to smoke.

--- No Candles / No Fire --- For safety reasons, no fires inside or out beyond the outdoor features provided by the home. Indoor fireplace: we have an electric/gas fireplace in the living room.

--- No Mylar Products --- For safety reasons, guests may not bring mylar products (e.g. mylar balloons, glitter, mylar/metallic ribbons, etc.). These items conduct electricity, are a fire hazard, and are strictly prohibited.

--- No Weapons --- Guests are not permitted to bring any weapons of any kind into this home.

--- Neighbors --- Respect the neighbors. Please keep noise to a minimum, especially between 11 PM and 7 AM.

6. PETS Only dogs allowed. No cats. 1 house-trained pet is welcomed. We provide basic pet supplies such as bed, food and water bowls, toys and poop bags. We charge $200 for the 1st pet (max 2 pets, 30 lbs max weight limit each). Please note that Airbnb/VRBO only charges for one pet, so if you will bring two (2) we will request the additional fee via the resolution center (or direct pay). We ask guests to bring a pet cage/enclosure to keep them under control. Guests must clean up all waste or a fee of $35 per pile shall be charged. Pets shall not be allowed to roam outside unsupervised, as there are other animals in the vicinity who may harm your beloved pet. A minimum fine of $300+ (for upholstery and professional carpet cleaning) applies to replace any items that have been damaged by the pet.

7. NEIGHBORHOOD RULES Our home is on a quiet residential street in Gilbert, in a small community of wonderful people. Guests shall abide by the neighborhood rules: follow the posted mph speed limit; no littering; no loud music or disturbances; no trespassing; no fireworks. QUIET HOURS: Please make sure the pool, hot tub and backyard lights are turned off and outside noise levels are low during the quiet hours between 11 PM and 7 AM. Sound carries over back fences here, so the pool and hot tub area closes at 10 PM.

8. VISITORS / ADDITIONAL GUESTS / MAX CAPACITY No parties or gatherings of any kind.

--- Guests --- This home has 4 bedrooms and 2 full bathrooms and comfortably sleeps up to 9 people: a king bed, two queen beds, two bunk beds and a sleeper sofa.

--- Visitors --- Any overnight visitors who are not registered as part of the reservation will be considered a violation of our House Rules and Policies. If you need to have people stay at the house in addition to the registered guests, please let the host know ASAP via text/messages and we can discuss whether it is possible to accommodate. By booking this home, guests acknowledge that unregistered overnight guests (children or adults) are a violation of House Rules, and agree to pay a $100/night/person fee plus an additional cleaning fee.

9. AMENITIES

--- Private Pool & Hot Tub --- The home has a private backyard pool with a rock waterfall and a heated hot tub, available year round. Please see section 19 for the pool and hot tub rules.

--- Dedicated Office --- There is a dedicated office with a real desk and chair for remote work.

--- Two Living Areas --- The home has a living room with a fireplace and a smart TV, plus a second family room.

--- Fenced Yard & Play Area --- The backyard is fully fenced with a lawn, garden and a children's play area.

--- Keypad --- Keypad included for entry, so you can check yourself in.

--- Laundry --- There is a full-size washer and dryer in the home.

--- Towels & Toiletries --- Our cleaning service provides start-up supplies including paper towels, dish soap, dishwasher soap, kitchen trash can liners, toilet paper, hand soap and bathroom trash liners. Depending on the length of your stay, you may need to purchase additional items when the initial supply runs out.

--- Kitchen Appliances & Kitchenware --- The home has a fully stocked kitchen. Exact items may vary, but in general will include cookware (pots and pans), bakeware (baking sheets, mixing bowls), cooking utensils (spatula, cooking spoon, etc.), flatware (forks, knives, spoons), drinkware (cups, glasses), dishware (plates, etc.), spices, cooking oil, coffee, and appliances. Please note that the availability of all kitchen items and appliances is subject to change due to reasons outside of our control (previous guest damage, malfunction, theft, etc.), and that replacements may not be readily available during your stay due to the time required for repairs and replacements through our vendors. Unavailability of kitchen appliances (e.g. stove, fridge, microwave, coffee maker, toaster, griddle, instant-pot, air-fryer, etc.) during all or part of a stay will not be grounds for any refunds.

--- Furniture, Fixtures, and Decorative Items --- Please do not move, rearrange, or remove furniture, fixtures, decorative items, or any other items in the home. All costs associated with replacing any missing or damaged items will be the financial responsibility of the guests.

10. TRASH DISPOSAL INSTRUCTIONS Town of Gilbert collection day and bin location are listed in your check-in instructions. Please place bins at the curb the night before collection and return them to the side yard after pickup.

11. INTERNET High-speed wireless internet is available.

12. SECURITY For your security and the neighborhood's, we have a Ring security camera at the front entrance. There are NO indoor cameras and no cameras in private areas.

13. REFUNDS WE DO NOT OFFER REFUNDS FOR WEATHER, NATURAL DISASTERS, WILDLIFE VISITS, NEIGHBORHOOD CONSTRUCTION WORK, OR DURING MAJOR HOLIDAY WEEKS. Guests are recommended to purchase travel insurance for the duration of their stay.

14. ITEMS LEFT BEHIND We are not responsible for any items left behind after check out. You are welcome to reach out regarding forgotten belongings, but we cannot guarantee their return. We recommend you do a quick 5-minute walkthrough after you've packed up your vehicle and everyone is out of the property to spot any accidentally forgotten items. If you have any questions or concerns, please do not hesitate to reach out to the host via text, inbox messages or email in advance. We want all our guests to enjoy their time, but ask that everyone respects this policy.

15. DRINKING WATER The tap water is not filtered, which is why we provide Brita filter pitchers. Although the Brita water tastes better, we recommend purchasing some bottled water or whatever beverages you enjoy and keeping them in the fridge for when needed. The Brita filters work well, but if you are pretty picky about water, bottled water is the best option. Purchasing ice is suggested as well, as the refrigerator does not come with an ice machine. There should be some ice trays in the freezer if needed.

16. GLASS DOOR SHOWERS There should be a squeegee hanging inside the shower on the back wall for cleaning water droplets off the glass after a shower. We recommend using the squeegee on a regular basis, as it will help keep the glass looking clean and water spots won't build up over your stay. No big deal either way — just an option if having clean glass doors is a preference.

17. COFFEE A drip coffee maker, an electric kettle, and a starter supply of coffee are provided in the kitchen.

18. BUNK BEDS Bedroom 4 has two bunk beds plus a sleeper sofa. For safety reasons, please be aware of younger kids playing or climbing on the top bunk. It is recommended that children under the age of six should not use the top bunk.

19. POOL AND HOT TUB The private pool and hot tub are the best part of this home, and they are also the part that carries the most risk. Please read this section with everyone in your party, including older children, before anyone goes in the water.

--- Supervision --- ★ Use of the pool and hot tub is entirely at your own risk. There is NO lifeguard on duty. ★ Children under 18 must have a responsible adult physically present and watching at all times — not inside the house, not on a phone, at the water's edge. ★ Never let anyone swim alone, including adults. ★ The pool area is not separately fenced from the yard, so the pool is directly accessible from the back door. If you are traveling with young children or a pet, please keep the back door closed and locked when the pool is not in use.

--- Hours --- ★ Pool and hot tub hours are 8:00 AM to 10:00 PM. Sound carries to the neighbors after dark, so please keep voices and music low near the water and shut it down at 10:00 PM.

--- No Glass, No Alcohol Excess --- ★ No glass of any kind in or around the pool and hot tub — no bottles, glasses, or dishes. Broken glass means the pool must be drained and refunded time is lost for the next guest. Please use the plastic and metal drinkware provided. ★ Please do not swim or use the hot tub while intoxicated.

--- In the Water --- ★ No diving, no jumping from the rock waterfall or any landscaping, and no running on the deck. The pool is not deep enough to dive. ★ No pets in the pool or hot tub. ★ Children who are not reliably potty-trained must wear swim diapers. ★ Please shower off sunscreen, lotion and hair product before entering the hot tub. ★ Hot tub: a maximum of 4 people at a time, and no more than 15 minutes at a stretch. Pregnant guests, young children, and anyone with a heart condition or on medication should check with a doctor before using it.

--- Equipment --- ★ Please do not adjust the pool or hot tub equipment, heater, timers, or chemical levels. If something looks wrong — cloudy water, an error light, a cover that will not latch — message us and we will send our pool service. ★ Our pool service visits weekly. They will let themselves into the side gate and will not need to enter the home. ★ Please replace the hot tub cover and latch it after every use. An unlatched cover is how covers get destroyed in the wind, and a damaged cover is charged against the security hold.

--- Liability --- ★ By booking this home, you and every member of your party accept full responsibility for your own safety and the safety of any minors with you in and around the pool and hot tub, and you release the host from liability for any injury arising from their use.

20. THE NEIGHBORHOOD This is a quiet residential Gilbert neighborhood — easy to walk, well kept, and safe to be out in after dinner. You are walkable to a neighborhood park and playground, with a basketball court around the corner. A few favorites nearby: ★ Riparian Preserve at Water Ranch — birding, trails, and stocked fishing ponds, about 10 minutes ★ Downtown Gilbert Heritage District — restaurants, coffee, and shops, about 10 minutes ★ San Tan Mountain Regional Park — hiking and mountain biking ★ Golf courses within a few miles ★ Loop 202 Santan Freeway for Chandler, Mesa, Tempe, and Scottsdale ★ Mesa Gateway Airport is about 20 minutes; Phoenix Sky Harbor is about 30 minutes

Thank you for reading, and thank you for choosing our home. Please reach out any time — we are happy to help.