Important Booking Requirements

A Rental/Lease Agreement will be provided prior to check-in. Guests are required to carefully read, acknowledge, and sign the agreement confirming that they fully understand and agree to all terms and conditions stated therein.

To help maintain a safe and secure environment for our guests, neighbors, and properties, all reservations are subject to identity verification and fraud prevention screening prior to check-in.

Please note: No third-party bookings are permitted. The primary guest who books the reservation must be present for the duration of the stay.

Certain reservations may require either: a non-refundable Damage Waiver/Application Fee ranging from $25–$50 depending on the property, or a refundable Security Deposit of $250.

Reservations that are unable to complete the verification process may be cancelled in accordance with platform policies.

You may receive a Stripe or Hostaway payment link to complete the required verification or payment process.

For Airbnb reservations, guests who are uncomfortable using Stripe or Hostaway payment links may complete payment through the Airbnb Resolution Center when applicable.

By booking with AZG Day N Nite Stays, you acknowledge and agree to these requirements as part of your reservation.

IMPORTANT HOUSE RULES & GUEST INFORMATION

Thank you for considering our home for your stay! Please carefully review the following important information before booking:

BOOKING & VERIFICATION • All pre-booking questions must be answered, including Instant Book reservations, to ensure the property is a good fit and to help us prepare for your stay. • We may require a valid government-issued ID or driver’s license from the booking guest, especially for:

New platform users Local reservations Guests with previous negative reviews

CHECK-IN & CHECK-OUT • Standard check-in time is 4:00 PM. • Please note: Airbnb may occasionally allow guests to select alternate check-in times due to a system glitch. Unless otherwise approved, please expect check-in to always begin at 4:00 PM. • We kindly ask guests to respect check-in and check-out times, as same-day turnovers are common and our cleaning team requires sufficient time to prepare the property.

LATE CHECK-OUT POLICY • Guests who remain at the property past 11:30 AM without approval will incur a $100 late check-out fee. • An additional $50 fee applies for every 30 minutes thereafter. • Upon departure, please return all physical keys to the lockbox (if provided) to avoid a $250 replacement fee.

PET POLICY • We allow a maximum of 1 dog with a non-refundable pet fee of $200. • No other animals are permitted. • Pet fees must be disclosed and paid prior to arrival, or the reservation may be canceled without refund. • Guests must bring a kennel/crate to secure pets while away from the property. • Guests are fully responsible for cleaning up after pets both inside and outside the home. • Additional cleaning or damages caused by pets may result in extra charges. • Emotional Support Animals (ESA) are subject to a $150 fee where permitted by law and platform policy.

SMOKING POLICY • NO smoking inside the home or within 15 feet of any doors or windows. • Violations will result in a minimum $750 smoking remediation fee. • If smoking outdoors, please properly dispose of cigarette butts to avoid additional cleaning charges.

HOME CARE & MAINTENANCE • Please do not dispose of food, grease, or oil in sinks to avoid plumbing issues. Violation fee: $250. • Trash collection occurs every Monday. We greatly appreciate guests placing trash bins outside on Sunday evening when possible. • If the property includes a BBQ grill, please note the grill is brushed between stays but not deep cleaned after every guest. A grill brush is typically provided. If missing, please notify us or purchase one and we will reimburse you.

AIR CONDITIONING • Upon check-out, please set the AC temperature to 80°F. • HVAC professionals recommend maintaining this temperature to prevent frozen coils and damage to the AC system.

MAIL & DELIVERIES • We are unable to accept packages or deliveries on behalf of guests, as we do not have secure receiving facilities. Please arrange deliveries to your home address or an approved pickup location.

HOUSE RULE VIOLATIONS • Violations including unauthorized guests, parties, excessive noise, exceeding occupancy limits, or unapproved vehicles may result in immediate eviction without refund and additional penalties.

OUR COMMITMENT TO YOU • If anything in the home is not to your satisfaction, please notify us on the day of check-in so we have the opportunity to make it right. • While we cannot control occasional maintenance issues, utility interruptions, weather, or acts of nature, we promise to respond promptly and work toward resolution within 24 hours whenever possible. • Refunds or discounts are generally not provided for issues resolved within that timeframe.

CHECK-OUT REMINDER • We do not require extensive check-out chores because we want you to enjoy your vacation. • We simply ask that you treat the home with care, clean up after yourselves, and leave the property in good condition.

❤️ Thank you so much! We truly appreciate your cooperation and look forward to hosting you. ❤️