Tristan Towers Rental Policies RESERVATIONS: If your reservation is within 30 days, all fees have been collected. If you reservation is beyond 30 days, 50% of the rental fee has been collected. The remaining balance will automatically be charged to the card on file 30 days prior to arrival. All payments are due in advance. Under no circumstances will keys be provided to guests that have not paid in full. If full payment is not received 30 days in advance, reservation will be considered cancelled and the Cancellation Policy will be applied.

•You may pay the balance with a personal check, traveler’s checks, money order or credit card. Returned checks will incur a $50. 00 returned check fee which will be added to your balance.
•You will be charged for the entire length of stay reserved and will not receive a refund for checking in late and/or checking out early.
•Sorry, no refunds will be given for inclement weather.

We strongly recommend purchasing travel insurance (see below for details) as refunds will not be given by S & S Surfside Properties, LLC. All refunds must be obtained from the travel protection company, subject to their policies and conditions. Each reservation is also subject to a non-refundable processing fee, damage waiver fee and cleaning fees. All charges are taxed at the local tax rate.

TRAVEL PROTECTION INSURANCE: Travel Insurance provides coverage for personal risks and expenses incidental to planned travel, including one or more of the following: Interruption, delay, or cancellation of a Planned Covered Trip, Loss of or damage to baggage, luggage, or personal effects during a Planned Covered Trip or Event, Damage to accommodations or rental vehicles, Injury, illness, accident, disability, or death occurring during a Planned Covered Trip. Certain exclusions and limitations may apply if not purchased at the time of booking.

Our cancellation policy will apply up to 60 or more days prior to your arrival for a short term reservation or 90 days or more for monthly rentals. Once inside that window, NO REFUNDS WILL BE GIVEN IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE.

CANCELLATION POLICY: All cancellations are subject to a cancellation fee of $100. 00 plus tax. Your prepaid rent less the cancellation fee will be returned if the reservation is cancelled 60 or more days prior to your arrival for a short-term reservation or 90 days or more for monthly rentals. All cancellations made within the 60 or 90-day window will forfeit the entire advance payment. To prevent loss of rental payments, S & S Surfside Properties, LLC recommends purchasing travel protection as described above.

MONTHLY WINTER RENTALS : If you are renting for more than one month, each 30 day period will be a separate reservation in our system. You will receive a separate confirmation for each time period. Payment for each reservation is due 30 days prior the start of the reservation unless other arrangements are approved in advance. Credit card payment is required for the first month with no additional fee. For subsequent months, there is no charge for paying by cash or check; however, if paying by credit card a 3. 9% fee will be applied to the reservation.

CHECK-IN PROCEDURES: S & S Surfside Properties, LLC will make every effort to have the property available as early in the day as possible. However, check-in time is normally 3:00p. m. on the date of arrival. During the peak season, there may be unusual circumstances that prevent the property you reserved from being ready by 3:00 pm. We ask for your patience.

Because we value your business, a S & S Surfside Properties, LLC staff member will greet you personally with keys to the property. We want to make sure you start your vacation on a positive note with a friendly face to greet you and answer any questions you may have regarding the unit and its amenities. Please call after paying the toll to get onto Pensacola Beach to arrange your personal greeting. Please do not call before paying the toll.

LATE ARRIVALS: If you are due to arrive late, please contact us at before 9:00 p. m. to arrange for key delivery. If you are arriving after dark, we will turn the lights on and have the property ready for your arrival.

WHAT IS PROVIDED: The rental property will include bed linens, bath towels, hand towels, washcloths and kitchen towels. Stained linens & towels are not covered by the damage protection insurance. Please do not use towels or washcloths for makeup removal or to take to the beach. Damaged items will incurred a replacement fee. A limited supply of bathroom soap and toilet paper will be provided. A single use dish washing detergent packet as well as one trash bag for each can will be provided. Kitchens are stocked with pots, pans, silverware, dishes, and glassware, along with major appliances, a blender, coffee maker and toaster.

WHAT TO BRING: Paper towels, toilet paper, dishwashing detergent, dish soap, all purpose cleaner, trash bags, laundry detergent, bath soap, shampoo, hair dryer, beach items (towels, chairs, umbrellas, sunscreen). Don’t forget your camera!

Rental rates do not include daily maid service or a change of linens. Daily maid service and/or towel service can be set up for a nominal fee.

CHECKOUT PROCEDURES: Checkout time is 10:00 am on the day of departure.
•Please leave all keys, plus any parking permits and or keys passes on the kitchen counter upon departure. There is a $50 charge for each item not left in the property. All guests and belongings must be out of the property by the checkout time.
•Upon approval, there will be an additional fee for a late checkout.
•To avoid additional cleaning charges, please do the following before departure:
?Remove all food from refrigerator.
?Load dirty dishes into the dishwasher.
?Please remove all sheets and pillowcases from the beds and leave at the door of the bedroom.
?Leave furniture arranged as you found it.
?Put garbage in sturdy plastic garbage bags and place in the appropriate receptacle provided (trash chutes, dumpster, or covered outside containers).
?Close and lock all windows and doors. ?o Please leave the property neat and orderly.

LOCKOUTS: If you lock yourself out of your property, we will be happy to come let you in at no charge during daylight hours. Please call . If you are locked out after 9:00 pm, you will need to call a locksmith. You will be responsible for paying any applicable fees directly to the locksmith when the work is completed.

PARKING: Most complexes have parking permits that you will receive at check-in. There is a maximum of 2 permits per unit. Additional vehicles will need to be parked in a public parking lot. Display the permits on your dashboard or rearview mirror at all times. Most condos/townhomes prohibit boats, trailers, jet-skis, motor homes and buses. If traveling with any of these, please call to discuss other parking options.

DAMAGES: All accidental damages must be reported immediately to S & S Surfside Properties, LLC for the damage waiver to cover damages. Damage waiver covers up to $1,500. 00 in accidental damages. Damages over $1,500. 00 will be billed to the guest’s credit card. If the damage is not reported, the guest will be fully liable. Guests will be held responsible for any intentional damages to property. Stained linens & towels are not covered by the damage protection insurance. Please do not use towels or washcloths for makeup removal or to take to the beach. Damaged items will incurred a replacement fee.

REPAIRS & REFUNDS: Our staff is here to make sure your vacation home is in the best condition that it can be. If you should discover a problem, please report it to us immediately so that we can correct it as quickly as possible; however no refunds will be given for appliance failure or other circumstances beyond our control. Please do not wait until you are checking out to let us know about problems, as we no longer have the opportunity to rectify the situation and cannot offer compensation at that time. At times, we must wait for parts or service but we will do our best to make sure your experience is enjoyable.

Please be aware that air condition units may freeze up if doors and windows are left open or if set to low that they must continually run. Guests will be responsible for paying for service calls for any air conditioner or refrigerator that is turned down so low that it freezes up and requires maintenance.

S & S Surfside Properties, LLC and/or an authorized employee or repairman may enter the premises during normal business hours for any purpose pertaining to repair, improvement, care, and management of the premises. We will try to notify you, if at all possible, in as far advance as possible of any entry.

AFTER HOURS EMERGENCIES: A staff member is on call 24 hours a day for EMERGENCIES only. For non-emergencies, please call during office hours. The after hour emergency number is .

GRILLING: Association by-laws and local fire codes prohibit charcoal or open fire grilling on or under decks, balconies or porches, or within ten feet of any structure. Please check property for designated grilling area.

ITEMS LEFT IN PROPERTY: S & S Surfside Properties, LLC is not responsible for personal items left in a property. We will do our best to return your item if found. Shipping or postage charges may apply to mail the items back to you. Any items otherwise unclaimed will be considered abandoned after five days from your departure.

OCCUPANCY: · The total number of persons allowed in the property at any time is restricted to the stated limit for each property.
· We are very serious about maintaining a family atmosphere for the quiet enjoyment of all our guests. We will rent to family groups and responsible adults only. S & S Surfside Properties, LLC properties will not rent to anyone under 25 years of age. No children will be allowed to check-in. Reservations made under false pretense will be subject to forfeiture of entire advance payment. Identification is required upon check-in to verify age.
· No parties, weddings, or gatherings are allowed without prior written permission from S & S Surfside Properties, LLC. Absolutely no student groups or house parties will be tolerated.
· All accommodations are governed by appropriate Florida Laws pertaining to Florida Landlord and Tenant Act, and also Rules and Regulations that are applicable to said premises. Occupancy of common areas shall be quiet and peaceful so as not to disturb others. These Rules and Regulations, where applicable, are include in the Guest License Agreement. Required parking permits and or keys passes for the condominium complexes will be provided at check-in.

The penalty for violating these rules is eviction without refund.

NON-SMOKING: Most properties are non-smoking. Smoking in a property designated as non-smoking will automatically incur an addition cleaning fee of $500. 00.

PETS: We understand that your pets are important to you, ours are important to us, however, most home owners associations have strict rules not allowing renters to have pets. Having a pet in a rental unit without previous permission will void the contract and most home owners associations will evict you without a refund. In addition, S & S Surfside Properties will charge a cleaning fee if evidence of a pet is found in a pet free unit or on the premises. Service animals require prior approval by the home owners association. Please contact us for details.

SUBSTITUTION: S & S Surfside Properties, LLC will assign a property as requested when payment is received, however, no property request is guaranteed. We reserve the right to substitute comparable accommodations without notice or liability in the event of a sale of the rental property or if the property becomes unavailable. In these rare instances, we will try to notify you of the change. You will be charged the current rate for the new property, and upon notification of change, given the opportunity to cancel without penalty should the new arrangements not be acceptable. After notification, the normal cancellation policy will once again apply. Units may not be sublet.

INDEMNITY: S & S Surfside Properties, LLC will not be liable for any damages to rental property of furnishings, nor for injuries resulting from any accident that may occur in or on the premises during the guest’s occupancy. S & S Surfside Properties, LLC will not be held responsible for acts of theft or vandalism or other damages to the guest’s personal items left in the property.

We have made every effort to ensure that all information printed here is accurate, but cannot be held responsible for errors in printing or changes made by owners in furnishings and appliances. Prices and tax are subject to change.

HURRICANE POLICY: If a mandatory evacuation is issued by the National Hurricane Center or our local governing officials due to a tropical storm or hurricane threatening our area, refunds will only be given by Rental Guardian if you have purchased coverage. S & S Surfside Properties, LLC will not issue refund of any rent payments.

TRISTAN TOWERS HOMEOWNERS ASSOCIATION RULES AND REGULATIONS Tristan Towers is the primary residence to many families, while it’s a vacation spot for others. Your adherence to these basic standards of conduct, common sense and common courtesy is required.
•Quiet time hours are between 10:30 PM and 8:00 AM. •There shall be no skates, skateboards, roller blades or motorized scooters used on any sidewalks, walkways, decks, or parking areas. •Parking only approved in designated areas. Do not stop to load or unload in private parking spaces. Do not park in private parking spaces or block fire or loading zones. NO motor homes, recreational vehicles, vehicles that occupy more than one parking space, trailers and/or boats of any kind are allowed. Such parked vehicles will be towed at owner’s expense. Pool hours are from 6:00 AM to 10:00 PM. Only Tristan Towers and Tristan Way residents or guests may use the pool. An adult must accompany children under 12.
Wash off sand before entering the pool. Proper attire must be worn in the pool. No underwear or cut-offs will be allowed. No diapers in the pool. No glass containers are allowed at the pool. Read and follow posted rules. No lifeguard is provided. The pool is reserved for lap swimmers 6AM - 8AM. •Tennis Court hours are from 8:00 AM to 10:00 PM. Only Tristan Towers and Tristan Way residents or guests may use the tennis courts. Only white-soled athletic or tennis shoes permitted. Playing time is limited to one hour for singles and two hours for doubles if anyone is waiting. •Trash and garbage is to be properly bagged, tied and placed in the trash chute. Dispose of boxes and other debris in the outside dumpster. Newspaper and other loose papers must be bagged and tied. Do not leave trash outside units, in hallways or stairwells. •Balconies are part of the common areas. Do not feed birds from balconies. Do not hang towels, clothing or other objects from balconies or railings. Barbecuing with electric or gas barbeque grills only is permitted. No charcoal grills are permitted on the balconies. (Note: charcoal grills are provided to the right as you exit the front door. ) •Hallways and Stairwells are to be kept clear at all times.
•Shopping and luggage carts must be returned to the lobby immediately.
•Renters are not allowed to have pets.
•Fireworks are prohibited on Tristan Towers property.

All renters and guest must abide by the rules and regulations of the complex in which you are staying. By signing this agreement, you are acknowledging that you have been given a copy of the rules and understand that failure to follow these rules may result in eviction without refund.

This constitutes a written rental agreement between “RENTER” and “S & S Surfside Properties, LLC”. Upon violation of the terms of this agreement, S & S Surfside Properties, LLC may terminate this agreement and enter said premises. Upon notice of termination, RENTER shall vacate the premises IMMEDIATELY.

Thank you for choosing Surfside Properties, we look forward to your stay with us. Please let us know if there is anything we can do for you.

Steve Picker