Deposit: An advance payment equal to 50% of the total rental rate is required at the time of booking. The advance payment will be applied towards the total rate of the home and is not a damage deposit. We accept American Express, Visa, Mastercard and Discover cards.
Cancellations: If the guest has booked through AirBnB the guest complies with the AirBnB strict refund policy. Any property that is booked through AirBnB will only receive a 50% refund of the total booking cost, if the reservation is canceled sixty (60) days or more prior to arrival. If the reservation is cancelled fifty-nine (59) days or less from the arrival date no refund shall be given.
Pets: Pets are strictly prohibited in all units unless expressly noted otherwise. Violation of the no pet policy will result in a $600.00 additional cleaning fee along with the cost to repair any pet related damages.
Smoking: Smoking within the property, including the garage, is strictly prohibited and will result in an additional $600.00 cleaning fee to remediate the home.
Authorized Use: Guest will not use the property for any purpose other than as a vacation rental and will comply with all known laws, rules and regulations during their stay.
Maximum Occupancy: The maximum occupancy of each property is limited to the maximum number of people the home sleeps as specified in the property description. The presence of additional guests staying overnight at the property will result in immediate dismissal from the property with no refund of rents paid.
Check-In: The check-in time for each property is 4:00pm on the day of arrival. If the home becomes available earlier, Ascend Properties will attempt to notify the arriving guest. Unapproved early arrivals will result in $200/hr charge. We will do our best to accommodate all early arrival requests, however, we set check-in to 4pm to ensure the property is adequately cleaned and prepared for your stay.
Check-Out: The check-out time for each property is 10:00am on the day of departure.
Noise Disturbances: All guests agree not to cause excessive noise that may interfere with surrounding properties and occupants. Failure to comply may result in guests being asked to vacate the property and guest will forfeit all monies paid.
Alterations of Property: Guest agrees that they will not make any alterations to the property, including rewiring or reorganizing wires and electronic equipment, moving art/décor/furniture, or using fasteners to hang items from the wall or ceiling.
Wireless Internet/TV Service/Landline Telephone: Guest acknowledges that these services are considered a luxury and that no refunds will be given as a result of these services not working during a reservation. Ascend Properties will do everything within their control to ensure that these services are fully functioning for each reservation.
Mid-Stay Housekeeping: Prior to arrival each home will be fully cleaned and stocked with linens and towels. If additional housekeeping is requested during a reservation it is subject to availability and advance notice is required.
Hot Tub Use: Guest acknowledges that hot tubs are considered a luxury item and that no refunds will be given as the result of a hot tub that is out of order during a reservation. Ascend Properties will do everything within their control to ensure a fully functioning hot tub for each reservation. Hot tubs are to be used at the sole risk of the guest. No child under the age of 13 should use the hot tub without strict adult supervision. Use the provided chemicals only as instructed as serious injury could occur from an over or under treated hot tub. Guest is aware that the patio and/or surrounding deck could be dangerous due to possible icy conditions.
Due to the fact that hot tubs are drained and refilled after every guest stay it is possible that the hot tub may not be up to temperature until later in the evening on the day of arrival. Guest agrees to ensure that the cover is closed and secured whenever the hot tub is not in use. If at any time the hot tub water appears cloudy, dirty or otherwise in need of attention the guest agrees to call Ascend Properties to report the issue immediately and cease use of the hot tub until the issue has been resolved.
Fireplace Use: Guest agrees to only create and maintain a reasonable fire within the fireplace in order to avoid fire danger and potential damage to the fireplace unit.
Weather Conditions/Ski Access: Ascend Properties cannot be held liable for snow conditions and availability or unavailability of ski access and will not be responsible for issuing refunds as a result of poor conditions. We highly recommend travel insurance to cover you in case of highly abnormal weather conditions.
Parking: The number of vehicles allowed is limited to the number of available parking spots stated in the home listing and within designated parking spots only. If your rental home requires a parking pass they will be provided at the home upon check-in and all guests agree to display the pass at all times during their stay. Please leave all parking passes in the kitchen of the home upon departure. Failure to leave the passes upon departure will result in a $75 fee.
Guest Responsibilities: Guests will use the rented property in a lawful manner and agree to pay, without exception, for any damages caused that are not covered by a Damage Protection Plan. Guest is responsible for properly securing the property, including but not limited to, properly securing doors, garage doors and windows.
Indemnification Policy: All Guests agree to indemnify, defend and hold Ascend Properties, and their employees, directors and agents, harmless for, from and against any and all claims against them.
Policy Exceptions: Any exceptions to these terms and conditions must be in writing and signed by both parties.
Severability: If any term or provision of this Agreement shall be found to be illegal, unenforceable or in violation of the laws, statutes, ordinances, or regulations of any public authority having jurisdiction thereof by a court of competent jurisdiction, then, notwithstanding such term or provision, this Agreement shall be interpreted, when possible, so as to reflect the intentions of the parties and indicated by any such stricken term or provision.