PRE-CHECK-IN PROCESS Upon booking confirmation, you will receive a link from Akia that will allow you to complete the pre-check-in process, which includes the following:

1. Providing names of all guests
2. Approximate arrival of your time to the home so one of our team members can conduct a welcome walk-through.
3. Secure location to upload your ID.
4. Agreeing to terms of your reservation (Example: check-in, check-out dates, number of occupants, etc.)

After the pre-check-in process is complete, you will have access to an individual guest area that is accessible through the web and contains all the information needed for your stay. Such as home address, access codes (Available within 24 hours of check-in), access to team members, details about the property, etc. (No app download required).

1. Absolutely NO parties.
2. Absolutely NO smoking
3. Any other guests other than the ones listed on the reservation MUST have owners permission.
4. If you have Pets you MUST insure you do not leave any hair in the common areas (hallway). Pet fee of $150 per pet applies, maximum 2 pets.
5. YOU MUST insure you are able to be reached by the owner. For your safety and the safety of others in the home.
6. Any complaints or violations to HOA rules will result in 1 warning. After that you will be fined Per the HOA.
7. YOU MUST insure you park in the correct parking section. Always Park to the right of the orange cone and not in anyone else’s parking space.
8. You MUST insure you keep the key to the unit on your person. If you lock yourself out the owner will need to come and let you back in. The elevator requires a key to access the unit.

OTHER THINGS TO NOTE We provide initial supplies of hotel-size shampoo, conditioner, and body soap. However, we do not offer spices, cooking sprays, cling wraps, zip-loc bags, etc. If you need a resupply, we can provide a list of local stores, and Yelp is an excellent tool for finding them.

For other essentials like towels, kitchen towels, paper towels, toilet paper, and dish soap, let us know if you need more, and we'll arrange delivery.

CANCELLATIONS & REFUNDS If the Guest must cancel a reservation, please notify the Owner/Landlord in writing as soon as possible. The policy of the booking website will be applied in all circumstances.

REFUNDS No refunds for post-stay or 24-hour before check-out issues.

In case of accidental property damage during your stay, please email the Owner/Manager. Guests cannot charge back repair costs unless approved in writing by the Owner/Agent.

Furniture is replaced twice a year due to wear and tear, but we ensure quality replacements. Scratches, chipped paint, markings on walls, and ordinary wear during your stay do not warrant a refund.

These are private residences, not hotels. Set realistic expectations; Contact us for health, safety, or mechanical issues.

LIABILITY WAIVER You agree to hold the owner and property manager harmless. You also acknowledge potential dangers to unsupervised children, intoxicated individuals, those with health risks, or pregnant individuals. You assume all responsibility for any accidents that may happen. By confirming below, you and all Airbnb guests in your party agree to this waiver, forming a binding contract between you and the host.

By agreeing to these Terms & Conditions, you waive any claims against the Owner/property manager for damages or injuries during your stay. You are responsible for the safety of your valuables and supervising your children.

SECURITY DEPOSIT/ ADDITIONAL COSTS The Security Deposit will be fully refunded within 7 days after departure if all terms and conditions are met. The deposit may cover restoration costs for the property beyond normal wear and tear, such as excessive cleaning, garbage removal, or repairing/replacing damaged items after check-in.

SECURITY CAMERAS (CA ONLY) Exterior cameras cover the entire outer perimeter for liability and safety reasons. For any questions or concerns, please ask the host.

GUEST RESPONSIBILITY The Guest is responsible for maintaining the property during their stay, and they agree to replace or repair any breakage, damage, or loss caused by themselves or their visitors. Guests are liable for violations or citations, including fines or penalties resulting from their stay or disruptive behavior.

SPECIAL NEEDS GUESTS Our properties are inclusive, and if you have special needs, please contact the Owner/Landlord in advance for reasonable accommodations to ensure a convenient and accessible stay for everyone in your party. Vacation rentals are considered private homes and are not subject to the Americans with Disabilities Act.

REPAIRS AND MAINTENANCE Owner/Landlord cannot guarantee against mechanical failure of amenities. Any known issues will be communicated beforehand. Promptly report faulty equipment to the Owner/Agent. Efforts will be made for quick repairs, but no refunds for failures, interruptions, or maintenance issues.

NON-SMOKING AND NON-RECREATIONAL DRUGS POLICY No smoking or recreational drugs are allowed inside or in the backyard—violation results in deposit loss and damage liability.

CONFORMANCE WITH LOCAL LAWS Guests must comply with local ordinances, gated community rules, and Vacation Rental Rules. Violations may lead to immediate termination of occupancy and loss of payments, including security deposits.

OCCUPANCY LIMITS Rates are for a maximum of two persons per bedroom, including children. Over Occupancy violates the Terms & Conditions and may result in denial of access or eviction without a refund.

NO EVENT/PARTY POLICY Events are not permitted at the property without written authorization from Owner/Landlord. Holding an unauthorized Event breaches the Terms & Conditions and leads to immediate termination of occupancy, forfeiting all payments, including security deposits.

NO HOLD OVER/STAY OVER POLICY If the Guest overstays without approval, the Owner/Landlord may remove and lock them out. The Guest agrees to allow the removal of belongings to a designated location for retrieval.

SHORT-TERM RENTAL Under California law and the California Civil Code Sections 1940 et seq, your occupancy is as a lodger, not a tenant. This booking is subject to termination by the host or homeowner without recourse to eviction proceedings under the California Code of Civil Procedure 1161 or any other formal or informal processes. Guests and all individuals in guests reservation agree to follow the Rental Rules during their stay.

By reserving the home or signing an agreement, you acknowledge that you have read and will comply with all rules.