We’re so happy to host you! 😊 These simple rules help us keep the home clean, quiet, and comfortable for you—and for the next guests too. If you ever need anything, please message us in the Airbnb inbox. 💬✨

🕓 Check-in: 4:00 PM 🕚 Check-out: 11:00 AM (this includes vacating the parking space and returning the key/fob exactly as instructed)

👟 Shoes off indoors, please It makes a big difference in keeping the space fresh and spotless. 🧼✨

🚭 No smoking or vaping anywhere on the property That includes inside, patios, and common areas. Thank you for understanding. 🙏\

🍾🏊 No glass at/near the pool for everyone’s safety.

🔑 Key/Fob Care We provide one key/fob—please keep it secure, as replacements can take time. Lockout fee: $75 (prepaid) Lost key/fob replacement: $250 Please don’t go to the community office for replacements—they can only communicate with us.

‼️If you lock yourself out of the unit, we cannot guarantee when maintenance or staff will be available to assist with re-entry. Assistance is subject to availability and may involve significant wait times. Please keep your key/fob secure and with you at all times to avoid being locked out.**

⏱️ Checkout timing matters Our cleaners are on a tight schedule for the next arrival. Unauthorized late checkout past 15 minutes may be charged up to your nightly rate.

🛠️ Please don’t unplug or cover devices This helps us keep the home running smoothly (and safe) for everyone.

👥 Registered guests only For community rules and safety, all guests must be listed on the reservation, including just visiting or dropping off bags (This is the complex policy). No unregistered visitors in the unit or common areas. 💸 A fee of $50/day applies per person.

🤫 Quiet hours: 8:00 PM – 10:00 AM We appreciate your help keeping things peaceful—no loud noise, running, or stomping. 🌙

❄️ A/C care (super important in AZ!) To prevent the system from freezing: Adjust temperature no more than 2° at a time. Do not set below 70°F without written approval If the A/C freezes due to settings below 70 or rapid drops, guest is responsible for vendor costs and repair timing.

🐾🎉🚭 No unauthorized pets, parties, or smoking To protect the home and community rules, violations may result in immediate cancellation (no refund) and a $500 fine per occurance.

🚗 Parking Please park only where indicated in your check-in instructions and ensure your tags are current. If towed due to incorrect parking, it will be at guest expense. PLEASE NOTE: We only have 1 parking spot. If you have a second car you will have to park it off site.

🏊 Community amenities Amenities are shared and managed by a third party. You’re welcome to enjoy them, but we can’t control or guarantee availability (closures/maintenance can happen).

📦 No deliveries to the property For security, community access restrictions, and liability reasons, deliveries of any kind are not permitted to the unit or property. We cannot accept responsibility or liability for lost, stolen, damaged, misdelivered, or unattended items, or for delivery personnel accessing the community. Please arrange deliveries to an off-site pickup location instead.

📦 Left-behind items We’re happy to help return items—shipping/handling is $75. Must be pre-paid

🧴 Starter toiletries We provide a complimentary starter set. Additional supplies are guest responsibility.

🚫 No 3rd-party bookings The person who books must be the person staying.

🚫 No Airbnb services/experiences on property without written approval Attempting to host or bring third-party Airbnb services/experiences onsite without approval may result in cancellation with no refund.

💛 Our promise: If anything isn’t perfect, please message us right away so we can make it right and keep your stay 5-star. ⭐⭐⭐⭐⭐

JĪ:HAN | The Palacio Properties

Check out is 11:00 AM or before. We must get in there as quickly as possible to avoid delaying our next guests' check in. This includes the parking space. If you check out prior to 11:00 AM, it would be wonderful if you could let us know. Our cleaning fees are based on a courteous guest. We kindly ask that you please leave our property in a reasonable condition.

You will be fined if guests over the max stated, including visitors. These limits are set by the Fire Department and the City of Scottsdale.