Windsor Ridge Pool House – Vacation Rental Policies
Address: 254 Stoney Rock Lane, Jacksboro, TN 37757
These policies ensure a safe, enjoyable stay for all guests and protect the property.
The primary guest is responsible for ensuring all members of the group understand and follow these rules.
- Property Access & Use
Guests will receive entry instructions before arrival.
The Owner or Property Manager may access the home during reasonable hours for maintenance or safety.
If the home is listed for sale, showings may occur with advance notice; no compensation is provided.
Only guests listed on the reservation may occupy the property.
Safety Clause – Gates, Locks & Barriers
The Owner has installed safety features such as self‑closing gates, latches, and locks, but these devices may fail or malfunction.
The Renter is fully responsible for ensuring all gates, doors, and barriers remain secured and preventing access to water or hazardous areas by children, non‑swimmers, or anyone unfit to be near water.
- General Accommodation Standards
The home is furnished and stocked for basic cooking and light housekeeping.
Do not move furniture or remove items from the property.
Nothing may be attached to surfaces (tape, nails, hooks, adhesives, etc.).
- Arrival & Check‑In
Follow the check‑in guide provided in the app.
Report any issues upon arrival.
Issues not reported during check‑in may be charged to the guest.
- Departure & Check‑Out Requirements
Guests must leave the property tidy:
Dishes washed or placed in dishwasher
All food removed
Trash bagged and placed in outdoor bins
Linens removed from used beds (mattress pads left on)
Towels placed in laundry area or started in washer
Furniture returned to original positions
Doors and windows locked; lights off
Late checkouts must be arranged at least 24 hours in advance at an agreed price.
- Cleaning Policies
Standard cleaning fees cover normal turnover.
Excessive mess requiring additional labor (trash, spills, glitter/confetti, etc.) will incur charges at $75 per man‑hour.
Only toilet paper may be flushed. Guests are responsible for plumbing issues caused by foreign items.
- Safety & Prohibited Items
No firearms, fireworks, or explosives.
No smoking indoors. Outdoor smoking must be responsible. $25 fee per cigarette butt found.
Campfires only in designated fire pit and only when allowed by local regulations.
Fires and candles must never be left unattended.
Fireplaces may not be used for cooking.
Owner is not responsible for injuries or damages resulting from misuse of fire features.
- Alcoholic Beverages
Guests must drink responsibly.
Underage drinking is strictly prohibited and will result in immediate eviction.
The Owner and Property Manager are not liable for injuries, disturbances, or incidents related to alcohol use.
The Renter is responsible for the conduct and safety of everyone in their group.
- Alterations & Improvements
Guests may not alter, modify, repair, or construct anything on the property without written approval.
Unauthorized changes may result in charges to restore the property.
- Amenities & Basic Supplies
A basic starter supply of household items is provided.
Guests must supply additional items needed during their stay.
The Owner does not replenish starter supplies.
- Cameras & Security Devices
Outdoor security cameras or smart doorbells may be installed for property protection.
Cameras monitor entry points only and are not used for guest surveillance.
- Hot Tub Rules
Not recommended for children under 12 or individuals with health risks.
Do not drain or refill the tub.
Shower before use.
Keep cover on when not in use; do not sit or stand on it.
Excessively dirty water will incur a minimum $100 fee.
Guests use the hot tub at their own risk.
- Internet & Technology
Wi‑Fi is provided but may have data caps.
Do not disconnect any cables or entertainment wiring.
- Outdoor Areas & Lake Use
Decks, steps, and docks may be slippery. Use caution.
No glass near water or dock areas.
Observe all no‑wake zones and boating rules.
Only assigned docks or slips may be used.
Guests may not access or move any owner watercraft.
Guests assume all risk when using outdoor and waterfront areas.
- Vehicles, Parking & Prohibited Equipment
Park only in designated areas.
Trailers require prior approval.
ATVs, golf carts, motorcycles, and RVs are prohibited unless approved in writing.
Improperly parked vehicles may be towed at the guest’s expense.
- Pest Awareness
The property is in a wooded, lakeside environment.
Insects and wildlife may be present.
Keep food secured and doors closed to prevent pests.
The Owner is not responsible for wildlife or naturally occurring pests.
- Pets
Pets are not allowed.
Unauthorized pets may result in eviction and added cleaning or damage fees.
ADA service animals may be permitted with proper documentation.
- Lost Items
The Owner is not responsible for lost or forgotten items.
Returned items incur a $25 handling fee plus shipping.
- Trash Disposal
All trash must be bagged and placed in outdoor bins with lids closed.
Trash pickup occurs Wednesdays and Saturdays.
- Weather & Emergencies
Call 911 for emergencies.
Follow local weather advisories.
No snow or ice removal services provided.
Renter and guests to use extreme precaution if adverse weather conditions arise.
Winter roads may require 4WD.
- Refunds & Cancellations
No refunds for weather, utility outages, road conditions, mechanical issues, or early departures.
Travel insurance is recommended for protection.
- Restricted Areas
Locked closets, storage rooms, garages, and outbuildings are off‑limits.
Forced entry will result in eviction and charges for damages.
- Decorations & Celebrations
To prevent excessive cleaning labor, the following are not allowed:
Glitter
Confetti
Feathers
Dart guns
Spray or powder party materials
Use of these items will result in cleaning charges.
- Damage & Maintenance
The Owner cannot guarantee against mechanical failures of any amenities or systems, including HVAC, internet, appliances, hot tub, or electronics.
Guests must report issues immediately.
Repairs will be addressed as quickly as possible, but full or immediate resolution is not guaranteed.
No refunds or discounts will be provided for temporary outages or repair delays.
Guests are responsible for damages resulting from misuse or failure to report issues promptly.
- Decks & Docks
Exterior surfaces can be dangerous, especially when wet.
Guests use decks, steps, and docks at their own risk.
Rules:
No running or horseplay
Use caution when wet
Only assigned dock space may be used
No disturbing or boarding owner watercraft
The Owner is not liable for injuries or accidents involving outdoor structures.
- Disturbance of the Peace / Noise Policy
Quiet hours: 9 PM to sunrise
Noise audible beyond 200 feet is excessive
Only one warning is given; a second complaint may result in eviction without refund
The Owner is not responsible for outside noise from neighboring homes or lake activity.
- Emergency
Call 911 for emergencies.
For urgent property issues, contact the Property Manager as provided in the welcome materials.
Owner is not responsible for delays in emergency response.
- Pool & Lake Safety Requirements
Guests must also review and follow the Swimming Pool & Lake Access Agreement.
No lifeguard on duty — swim at your own risk
Children and non‑swimmers must be actively supervised
Gates, locks, barriers may fail; renter must secure access at all times
Prevent water access by anyone unfit or incapable of safe swimming
Renter accepts full responsibility for all water‑related incidents affecting their group or guests
- Liability Protection & Assumption of Risk
The Renter acknowledges:
All amenities carry inherent risks
The Owner and Property Manager are not liable for injuries, accidents, falls, water incidents, wildlife encounters, or misuse of amenities
The Renter assumes all risk for themselves, their group, and any person they allow onto the property
The Renter will indemnify and hold harmless the Owner for any claim arising from misuse, negligence, or rule violations
Agreement Confirmation
By booking and occupying this property, the guest agrees to all policies above and accepts full financial responsibility for any damages, violations, injuries, or excessive cleaning resulting from their stay.
